30 Day Federal Register Notice Published 11-21-11 1090-0008 FSR

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Federal Register / Vol. 76, No. 224 / Monday, November 21, 2011 / Notices
workforce development, transportation,
and infrastructure investments.
DATES: Comments Due Date: December
21, 2011.
ADDRESSES: Interested persons are
invited to submit comments regarding
this proposal. Comments should refer to
the proposal by name and/or OMB
approval Number (2501–0026) and
should be sent to: HUD Desk Officer,
Office of Management and Budget, New
Executive Office Building, Washington,
DC 20503; fax: (202) 395–5806. Email:
[email protected]; fax:
(202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Colette Pollard., Reports Management
Officer, QDAM, Department of Housing
and Urban Development, 451 Seventh
Street SW., Washington, DC 20410;
email Colette Pollard at Colette.
[email protected] or telephone (202)
402–3400. This is not a toll-free number.
Copies of available documents
submitted to OMB may be obtained
from Ms. Pollard.

This
notice informs the public that the
Department of Housing and Urban
Development has submitted to OMB a
request for approval of the Information
collection described below. This notice
is soliciting comments from members of
the public and affecting agencies
concerning the proposed collection of
information to: (1) Evaluate whether the
proposed collection of information is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
through the use of appropriate
automated collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.

SUPPLEMENTARY INFORMATION:

Number of
respondents

Annual
responses

100

1

Reporting Burden ..............................................................................

Total Estimated Burden Hours: 600.
Status: Revision of a currently
previously approved collection.
Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. 35, as
amended.
Dated: November 15, 2011.
Colette Pollard,
Departmental Reports Management Officer,
Office of the Chief Information Officer.
[FR Doc. 2011–30020 Filed 11–18–11; 8:45 am]
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0008 American
Customer Satisfaction Index (ACSI)
E-Government Web Site Customer
Satisfaction Surveys
National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.

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AGENCY:

In compliance with section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995, the National
Business Center, Department of the
Interior announces that it has submitted
a request for proposed extension of an

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information collection to the Office of
Management and Budget (OMB), and
requests public comments on this
submission. The information collection
request describes the nature of the
information collection and the expected
burden and cost.
DATES: OMB has up to 60 days to
approve or disapprove the information
collection request, but may respond
after 30 days; therefore, public
comments should be submitted to OMB
by December 21, 2011, in order to be
assured of consideration.
ADDRESSES: Send your written
comments by facsimile to (202) 395–
5806 or email (OIRA_DOCKET@omb.
eop.gov) to the Office of Information and
Regulatory Affairs, Office of
Management and Budget, Attention:
Department of the Interior (OMB 1090–
0008) Desk Officer. Also, please send a
copy of your comments to Federal
Consulting Group, Attention: Richard
Tate, 1849 C St, NW MS 314,
Washington, DC 20240–0001, or by
facsimile to (202) 513–7686, or via email
to [email protected]. Individuals
providing comments should reference
Web site Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,

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This notice also lists the following
information:
Title of Proposal: Capacity Building
for Sustainable Communities Program
OMB Approval Number: 2501–0026
Form Numbers: HUD 424 CBW, SF
424, SF 424 Supp, HUD 96011, HUD
2880, SF LLL
Description of the Need for the
Information and Its Proposed Use:
The Capacity Building for Sustainable
Communities Program (Program),
through a Notice of Funding
Availability, will identify intermediary
organizations that can provide capacity
building support for communities
engaged in planning efforts that support
community involvement and integrate
housing, land use, land cleanup and
preparation for reuse, economic and
workforce development, transportation,
and infrastructure investments.
Frequency of Submission: Other, The
results of this information collection
will not be published.

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×

Hours per
response
6

=

Burden hours
600

Attention: Richard Tate, 1849 C St, NW
MS 314, Washington, DC 20240–0001,
or call him on (202) 513–7655, send an
email to [email protected], or visit
http://www.reginfo.gov.
SUPPLEMENTARY INFORMATION: The Office
of Management and Budget (OMB)
regulations at 5 CFR 1320, which
implement provisions of the Paperwork
Reduction Act of 1995 (Pub. L. 104–13),
require that interested members of the
public and affected agencies have an
opportunity to comment on information
collection and recordkeeping activities.
The Office of the Secretary, National
Business Center has submitted a request
to OMB to renew its approval of this
collection of information for three years.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information,
unless it displays a currently valid OMB
control number. The OMB control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response is
not required to obtain a benefit.
Title: American Customer Satisfaction
Index (ACSI) E-Government Web site
Customer Satisfaction Surveys.
OMB Control Number: 1090–0008.

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Federal Register / Vol. 76, No. 224 / Monday, November 21, 2011 / Notices

This information collection
activity provides a means to
consistently assess, benchmark and
improve customer satisfaction with
Federal government agency Web sites
within the Executive Branch. The
Federal Consulting Group of the
Department of the Interior serves as the
executive agent for this methodology
and has partnered with ForeSee to offer
this assessment to federal agencies.
ForeSee is a leader in customer
satisfaction and customer experience
management on the web and related
media. It utilizes the methodology of the
most respected, credible, and wellknown measure of customer satisfaction
in the country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of Web site users, identify
specific areas for improvement and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
Web sites. Along with other economic
objectives—such as employment and
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens, including those from
the Federal government.
The ACSI E-Government Web site
Customer Satisfaction Surveys will be
completed subject to the Privacy Act
1074, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection is an integral part
of conducting an ACSI survey. The
contractor will not be authorized to
release any agency information upon
completion of the survey without first
obtaining permission from the Federal
Consulting Group and the participating
agency. In no case shall any new system
of records containing privacy
information be developed by the Federal
Consulting Group, participating
agencies, or the contractor collecting the
data. In addition, participating Federal
agencies may only provide information
used to randomly select respondents
from among established systems of
records provided for such routine uses.
There is no other agency or
organization which is able to provide
the information that is accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer

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satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Frequency of Collection: Once per
survey.
Description of Respondents:
Individuals who have visited
Government Web sites.
Total Annual Burden Hours: 57,292.
Current Expiration Date: December
31, 2011.
Type of Review: Renewal.
Affected Public: Individuals and
households, businesses and
organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as new
customer segment measures are added
or deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 275.
Respondents: 1,375,000.
Annual Responses: 1,375,000.
Average Minutes per Response: 2.5.

technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ‘‘For Further
Information Contact’’ section. The
comments, with names and addresses,
will be available for public view during
regular business hours. If you wish us
to withhold your personal information,
you must prominently state at the
beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.

Note: it is expected that the first year there
will be approximately 225 surveys initiated,
the second year 275 surveys initiated, and
the third year 325 surveys initiated due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.

Dated: November 14, 2011.
Ron Oberbillig,
Chief Operating Officer, Federal Consulting
Group.

As required under 5 CFR 1320.8(d), a
Federal Register notice soliciting
comments on the collection of
information was published on July 25,
2011 (Vol. 76, No. 142. Pages 44351–
44352). No comments were received.
This notice provides the public with an
additional 30 days in which to comment
on the proposed information collection
activity.
Request for Comments: Comments are
invited on: (a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of the burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information

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[FR Doc. 2011–29979 Filed 11–18–11; 8:45 am]
BILLING CODE 4310–RK–P

DEPARTMENT OF THE INTERIOR
Geological Survey
[USGS GX12EE000101000]

Agency Information Collection
Activities: Submitted for Office of
Management and Budget (OMB)
Review; Comment Request
U.S. Geological Survey (USGS),
Interior.
ACTION: Notice of an extension of an
existing information collection (1028–
0084).
AGENCY:

To comply with the
Paperwork Reduction Act of 1995
(PRA), the U.S. Geological Survey
(USGS) is inviting comments on an
information collection request (ICR) that
we have sent to the Office of
Management and Budget (OMB) for
review and approval. The ICR concerns

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