493 US Treasury 493 US Treasury Questionnaire Template 1-31-2012

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name: US Dept of Treasury v2
MID: RN4Ro0xo99FYJJZdpx50oQ==
Client: U.S. Department of the Treasury
Date: 1/16/2012
Model Instance Name: US Dept of Treasury v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label	Content (1=Poor, 10=Excellent, Don't Know)		MQ Label	Satisfaction		MQ Label	Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this site.	24	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	Return	How likely are you to return to this site?
2	Content - Quality	Please rate the quality of information on this site.	25	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	26	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of this site.
5	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
6	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
7	Plain Language - Clear	Please rate the clarity of the wording on this site.
8	Plain Language - Understandable	Please rate how well you understand the wording on this site.
9	Plain Language - Concise	Please rate this site on its use of short, clear sentences.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
17	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
18	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
19	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
20	Search - Results Relevance	Please rate the relevance of search results on this site.
21	Search - Results Organization	Please rate the organization of search results on this site.
22	Search - Results Help	Please rate how well the search results help you decide what to select.
23	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name: US Dept of Treasury v2				red & strike-through: DELETE
MID: RN4Ro0xo99FYJJZdpx50oQ==				underlined & italicized: RE-ORDER
Client: U.S. Department of the Treasury				pink: ADDITION
Date:	1/27/2012			blue + -->: REWORDING
Model Instance Name: US Dept of Treasury v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text		Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Cq Label
MMW1351		How frequently do you visit this site?	MMW1351A01	First time		Drop down, select one	single	Y
			MMW1351A02	More than once a day
			MMW1351A03	Daily
			MMW1351A04	About once a week
			MMW1351A05	About once a month
			MMW1351A06	Every 6 months or less
MMW1352		What is your role in visiting this site?	MMW1352A01	General Public		Drop down, select one	single	Y	Skip logic
			MMW1352A02	Investor
			MMW1352A03	Compliance Officer
			MMW1352A04	Banker or financial institution
			MMW1352A05	Small Business
			MMW1352A06	Large Business
			MMW1352A07	Teacher / Educator / Student
			MMW1352A08	Government
			MMW1352A09	Press / Media
			MMW1352A10	Other	A
MMW1353	A	Please specify your role/capacity in which you are visiting Treasury.gov today?				Text area, no char limit		N
MMW1354		Which of the following best categorizes what you are primarily looking for:	MMW1354A01	General information about the U.S. Department of the Treasury		Radio button, one-up vertical	single	Y	Skip logic
			MMW1354A02	Treasury news
			MMW1354A03	Forms, reports, or documents
			MMW1354A04	Savings bonds information
			MMW1354A05	Daily or historical interest rate statistics
			MMW1354A06	Currency or coins
			MMW1354A07	Wall Street Reform
			MMW1354A08	Debt limit/public debt/national debt information
			MMW1354A09	How to report fraud, waste, or email scams
			MMW1354A10	How to resolve an issue with a U.S. Treasury check
			MMW1354A11	OFAC/Sanctions/Specially Designated Nationals List
			MMW1354A12	Auction/seized property for sale
			MMW1354A13	Cuba
			MMW1354A14	Contact information
			MMW1354A15	Research about a specific topic or service
			MMW1354A16	Freedom of Information Act (FOIA) Information
			MMW1354A17	Other
MMW1355		What specifically were you looking for? Please be as specific as possible.				Text area, no char limit		Y		Specific info
MMW1356		How did you primarily look for the information you wanted?	MMW1356A01	Browsed (that is, followed links)	C	Drop down, select one	single	Y	Skip logic
			MMW1356A02	Used the site index	C
			MMW1356A03	Used the Treasury search engine	A,E
			MMW1356A04	Used a third-party search engine (i.e. Google, Yahoo, etc.)
			MMW1356A05	SDN Search
MMW1357	A	When you used the Treasury search engine, which of the following describe your experience?	MMW1357A01	Search results were helpful		Radio button, one-up vertical	single	N
			MMW1357A02	Returned too many results
			MMW1357A03	Returned not enough or no results
			MMW1357A04	Search required too many refinements to get what I wanted
			MMW1357A05	Search results were not relevant to my search terms/needs
			MMW1357A06	I was not sure what words to use in my search
			MMW1357A07	Other, please specify:	B
MMW1358	B	Other search experience				Text area, no char limit		N
MMW1359	E	What search term did you use today to find what you were looking for?				Text area, no char limit		N		Search terms
MMW1360	C	When you used navigation (browsed or used the site index) to find information, which of the following describe your experience?	MMW1360A01	Found the information with no difficulty		Radio button, one-up vertical	single	N
			MMW1360A02	Could not determine the best link on most pages
			MMW1360A03	Could not navigate back to previous information
			MMW1360A04	Would often feel lost, not know where I was
			MMW1360A05	Had difficulty finding detailed information
			MMW1360A06	Too many links or navigational choices
			MMW1360A07	Links did not take me where I expected
			MMW1360A08	Could not get started or did not know where to begin
			MMW1360A09	Had technical difficulties (e.g. broken links, error messages)
			MMW1360A10	Links/labels are difficult to understand
			MMW1360A11	Other, please specify:	D
MMW1361	D	Other navigational experience
MMW1362		Did you find what you were looking for?	MMW1362A01	Yes		Drop down, select one	single	Y	Skip logic
			MMW1362A02	No
			MMW1362A03	Not yet
MMW1363		How did you find out about Treasury.gov?	MMW1363A01	Another website/link		Drop down, select one	single	Y
			MMW1363A02	Friend / relative
			MMW1363A03	Librarian or educator
			MMW1363A04	Media / news story
			MMW1363A05	Search engine
			MMW1363A06	Other
MMW1364		If you could improve one thing on this website, what would that be?				Text area, no char limit		N
MMW1365		What did you like about Treasury.gov during your current site visit?				Text area, no char limit		Y		Like About Treasury