496 Disability 496 Disability.gov V3

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 496 Disability.gov V3.xlsx

488 USGS Gap Analysis - 515 SSA Electronic Access

OMB: 1090-0008

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Model Instance Name


red & strike-through: DELETE






Disability.gov V3


underlined & italicized: RE-ORDER






MID: 5l0gF1IR98F1NkBM0FUZBw==


pink: ADDITION






Date: 1/17/2012
blue + -->: REWORDING


















Disability.gov V3 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC6941
What information were you looking for on Disability.gov today? Please select the best answer. SAC6941A001 Only information on programs or services in my state
Radio button, one-up vertical Single Y
Type of Information



SAC6941A002 Only information on national programs or services









SAC6941A003 Information on both national and state programs or services






SAC6942
Which of the following statements best describes you? Please select the best answer. SAC6942A001 I am a person with a disability or am disabled
Radio button, one-up vertical single N Skip Logic Group Role



SAC6942A002 I am a friend or family member of someone with a disability









SAC6942A003 I am a professional who works with people with disabilities









SAC6942A004 I am an educator who works with students with disabilities









SAC6942A005 I am a student who is doing research









SAC6942A006 I am an employer or human resource (HR) professional









SAC6942A007 Other (please specify): A





SAC6943 A Other reason for visiting Disability.gov


Text field, <100 char
N Skip Logic Group Other role
SAC6944
In general, which subject(s) did you want to get information about? Please select all that apply. SAC6944A001 Employment (such as finding a job, starting a business or hiring someone with a disability)
Checkbox, one-up vertical Multi Y Skip Logic Group Specific Information



SAC6944A002 Benefits (such as getting Social Security (SSI/SSDI), Veterans or other benefits, paying for prescriptions or home energy assistance)









SAC6944A003 Housing (such as getting Section 8 housing, finding an affordable apartment, buying a house or housing discrimination)









SAC6944A004 Civil Rights (such as information about the Americans with Disabilities Act (ADA) and other laws and regulations or filing a complaint)









SAC6944A005 Education (such as money for school, going to college or teaching students with disabilities)









SAC6944A006 Health (such as specific disabilities, getting health insurance, dental or health care or caregiver resources)









SAC6944A007 Community Life (such as accessible sports, volunteering or independent living)









SAC6944A008 Technology (such as assistive technology, accessible technology or help paying for technology)









SAC6944A009 Transportation (such as getting a ride, accessible transportation and paying for vehicle modifications)









SAC6944A010 Emergency Preparedness (such as emergency or disaster preparedness at home or work or emergency management)









SAC6944A011 I’m not sure which subject to choose A





SAC6945 A Please explain what information you were looking for on Disability.gov. (open-ended)


Text area, no char limit

Skip Logic Group OE_Information
SAC6946
How did you look for information on Disability.gov? Please select the best answer. SAC6946A001 I used the search engine at the top of the page A, B Radio button, one-up vertical Single Y Skip Logic Group Look for Information



SAC6946A002 I used the “Information by Topic” and other menus on the left side of the page G








SAC6946A003 I used both the search engine at the top of the page, as well as the "Information by Topic” and other menus on the left side of the page M, N, R





SAC6947 A Please rate your overall happiness with the site’s search engine. SAC6947A001 1 = Very unhappy
Radio button, scale, no don't know Single Y Skip Logic Group S_Search Rating



SAC6947A002 2









SAC6947A003 3









SAC6947A004 4









SAC6947A005 5









SAC6947A006 6









SAC6947A007 7









SAC6947A008 8









SAC6947A009 9









SAC6947A010 10=Very happy






SAC6948 B Did the search engine help you find the information you were looking for on Disability.gov today? SAC6948A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group S_Search Helped



SAC6948A002 No F, I , Y





SAC6949 F How can we make the search engine more useful to you?


Text area, no char limit Single N Skip Logic Group S_OE_Search Changes
SAC6950 I Tell us more about your search experience. Please select all that apply. SAC6950A001 I didn’t know which word or phrase to enter into the search engine to find the information I was looking for
Checkbox, one-up vertical Multi Y Skip Logic Group S_Search Experience



SAC6950A002 The results were not what I was looking for









SAC6950A003 There were not enough results









SAC6950A004 There was not enough information in the description of the results to decide which resource to choose









SAC6950A005 Many of the search results looked like the same resource









SAC6950A006 There were too many results









SAC6950A007 The results were not organized in a helpful way









SAC6950A008 The link didn’t take me to where I thought it was going to go J








SAC6950A009 I had a different problem with the search results K





SAC6951 Y Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group S_OE_Other Sites
SAC6952 J Please explain where you thought the link would take you.


Text area, no char limit Single N Skip Logic Group S_OE_Unexpected Link
SAC6953 K Please explain the problem you had with your search results.


Text area, no char limit Single N Skip Logic Group S_OE_Problem with Search
SAC6954 G Did you have any problems using the “Information by Topic” and other menus on the left side of the page to find information on the site? SAC6954A001 Yes L, AA Radio button, one-up vertical Single Y Skip Logic Group T_Info by Topic Usage



SAC6954A002 No






SAC6955 L How can we make the “Information by Topic” and other menus on the left side of the page easier to use? (open-ended)


Text area, no char limit Single Y Skip Logic Group T_OE_Improve Info by Topic
SAC6956 AA Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group S_OE_Other Sites
SAC6957 M Which option was more helpful? SAC6957A001 I liked using the “Information by Topic” and other menus on the left side of the page to find resources on the site
Radio button, one-up vertical Single Y Skip Logic Group B_Option



SAC6957A002 I liked using the search engine at the top of the page to find resources on the site






SAC6958 N Did the search engine at the top of the page help you find the information you were looking for on Disability.gov today? SAC6958A001 Yes
Radio button, one-up vertical


B_Search Helped



SAC6958A002 No T, U, Z





SAC6959 T How can we make the search engine more useful to you?


Text area, no char limit


B_OE_Search Changes
SAC6960 U Tell us more about your search experience. (Please select all that apply) SAC6960A001 I didn’t know which word or phrase to enter into the search engine to find the information I was looking for
Checkbox, one-up vertical


B_Search Experience



SAC6960A002 The results were not what I was looking for









SAC6960A003 There were not enough results









SAC6960A004 There was not enough information in the description of the results to decide which resource to choose









SAC6960A005 Many of the search results looked like the same resource









SAC6960A006 There were too many results









SAC6960A007 The results were not organized in a helpful way









SAC6960A008 The link didn’t take me to where I thought it was going to go V








SAC6960A009 I had a different problem with the search results W





SAC6961 V Please explain where you thought the link would take you.


Text area, no char limit Single N Skip Logic Group B_OE_Unexpected Link
SAC6962 Z Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group B_OE_Other Sites
SAC6963 W Please explain the problem you had with your search results.


Text area, no char limit Single N Skip Logic Group B_OE_Problem with Search
SAC6964 R Did you have any problems using the “Information by Topic” and other menus on the left side of the page to find information on the site? SAC6964A001 Yes X Radio button, one-up vertical Single Y Skip Logic Group B_Info by Topic Usage



SAC6964A002 No






SAC6965 X How can we make the “Information by Topic” and other menus on the left side of the page easier to use?


Text area, no char limit Single Y Skip Logic Group B_OE_Improve Info by Topic
SAC6966
Disability.gov is a web portal that directs people to information and resources on other websites. Before reading this statement, did you know that Disability.gov is a portal that sends you to other sites for information? SAC6966A001 Yes
Drop down, select one Single Y
Portal



SAC6966A002 No






SAC6967
How often do you visit Disability.gov? SAC6967A001 Today was my first time
Drop down, select one single N
Visit frequency



SAC6967A002 Every day









SAC6967A003 A few times a week









SAC6967A004 At least once a week









SAC6967A005 At least once a month









SAC6967A006 Every few months









SAC6967A007 Once a year or less






SAC6968
How old are you? SAC6968A001 Under 18
Drop down, select one single N
Age



SAC6968A002 18 - 24









SAC6968A003 25 - 34









SAC6968A004 35 - 44









SAC6968A005 45 - 54









SAC6968A006 55 - 64









SAC6968A007 65 or older









SAC6968A008 I prefer not to answer






SAC6969
What is the highest level of education you have completed? SAC6969A001 Some high school or less
Drop down, select one single N
Education



SAC6969A002 Graduated high school









SAC6969A003 Some college









SAC6969A004 Trade, technical or vocational training









SAC6969A005 Graduated from college









SAC6969A006 Post-graduate work or degree









SAC6969A007 I prefer not to answer






SAC6970
What racial group do you most strongly identify with? SAC6970A001 American Indian or Alaskan Native
Drop down, select one single N
Race



SAC6970A002 Asian









SAC6970A003 Black or African-American









SAC6970A004 White









SAC6970A005 Native Hawaiian or other Pacific Islander









SAC6970A006 Hispanic or Latino









SAC6970A007 Other









SAC6970A008 I prefer not to answer






SAC6971
What was your total household income last year? SAC6971A001 Below $25,000
Drop down, select one single N
Income



SAC6971A002 $25,000 - $49,999









SAC6971A003 $50,000 - $74,999









SAC6971A004 $75,000 - $99,999









SAC6971A005 $100,000 - $124,999









SAC6971A006 $125,000 or over









SAC6971A007 I prefer not to answer






SAC6972
What is your gender? SAC6972A001 Female
Drop down, select one single N
Gender



SAC6972A002 Male









SAC6972A003 I prefer not to answer






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