501 US Treasury 501 US Treasury Questionnaire Template 1-27-2011
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2012 501 US Treasury Questionnaire Template 1-27-2012.xlsx
488 USGS Gap Analysis - 515 SSA Electronic Access
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Current Custom Qsts
Overview
Current Model QstsCurrent Custom Qsts
Sheet 1: Current Model Qsts
| Model Instance Name: US Dept of Treasury Satisfaction Survey | |||||
| MID: OwOpZ3vdoYvWtfQHqMLW+A== | |||||
| Client: U.S. Department of the Treasury | |||||
| Date: 1/16/2012 | |||||
| Model Instance Name: US Dept of Treasury Satisfaction Survey MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the accuracy of information on this site. | 24 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
27 | How likely are you to return to this site? |
| 2 | Please rate the quality of information on this site. | 25 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
28 | Recommend (1=Very Unlikely, 10=Very Likely) |
| 3 | Please rate the freshness of content on this site. | 26 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
25 | How likely are you to recommend this site to someone else? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||
| 4 | Please rate the visual appeal of this site. | 
|
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| 5 | Please rate the balance of graphics and text on this site. | ||||
| 6 | Please rate the readability of the pages on this site. | ||||
| Plain Language (1=Poor, 10=Excellent, Don't Know) | |||||
| 7 | Please rate the clarity of the wording on this site. | ||||
| 8 | Please rate how well you understand the wording on this site. | ||||
| 9 | Please rate this site on its use of short, clear sentences. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 10 | Please rate how well the site is organized. | ||||
| 11 | Please rate the options available for navigating this site. | ||||
| 12 | Please rate how well the site layout helps you find what you are looking for. | ||||
| 13 | Please rate the number of clicks to get where you want on this site. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate how quickly pages load on this site. | ||||
| 15 | Please rate the consistency of speed from page to page on this site. | ||||
| 16 | Please rate the ability to load pages without getting error messages on this site. | ||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | |||||
| 17 | Please rate how thoroughly this site discloses information about what this agency is doing. | ||||
| 18 | Please rate how quickly agency information is made available on this site. | ||||
| 19 | Please rate how well information about this agency's actions can be accessed by the public on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 20 | Please rate the relevance of search results on this site. | ||||
| 21 | Please rate the organization of search results on this site. | ||||
| 22 | Please rate how well the search results help you decide what to select. | ||||
| 23 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
Sheet 2: Current Custom Qsts
| Model Instance Name: US Dept of Treasury Satisfaction Survey | ||||||||||
| MID: OwOpZ3vdoYvWtfQHqMLW+A== | underlined & italicized: RE-ORDER | |||||||||
| Client: U.S. Department of the Treasury | pink: ADDITION | |||||||||
| Date: | 1/27/2012 | blue + -->: REWORDING | ||||||||
| Model Instance Name: US Dept of Treasury Satisfaction Survey CUSTOM QUESTION LIST | ||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | Cq Label | |
| MMW1351 | How frequently do you visit this site? | MMW1351A01 | First time | Drop down, select one | single | Y | ||||
| MMW1351A02 | More than once a day | |||||||||
| MMW1351A03 | Daily | |||||||||
| MMW1351A04 | About once a week | |||||||||
| MMW1351A05 | About once a month | |||||||||
| MMW1351A06 | Every 6 months or less | |||||||||
| MMW1352 | What is your role in visiting this site? | MMW1352A01 | General Public | Drop down, select one | single | Y | Skip logic | |||
| MMW1352A02 | Investor | |||||||||
| MMW1352A03 | Compliance Officer | |||||||||
| MMW1352A04 | Banker or financial institution | |||||||||
| MMW1352A05 | Small Business | |||||||||
| MMW1352A06 | Large Business | |||||||||
| MMW1352A07 | Teacher / Educator / Student | |||||||||
| MMW1352A08 | Government | |||||||||
| MMW1352A09 | Press / Media | |||||||||
| MMW1352A10 | Other | A | ||||||||
| MMW1353 | A | Please specify your role/capacity in which you are visiting Treasury.gov today? | Text area, no char limit | N | ||||||
| MMW1354 | Which of the following best categorizes what you are primarily looking for: | MMW1354A01 | General information about the U.S. Department of the Treasury | Radio button, one-up vertical | single | Y | Skip logic | |||
| MMW1354A02 | Treasury news | |||||||||
| MMW1354A03 | Forms, reports, or documents | |||||||||
| MMW1354A04 | Savings bonds information | |||||||||
| MMW1354A05 | Daily or historical interest rate statistics | |||||||||
| MMW1354A06 | Currency or coins | |||||||||
| MMW1354A07 | Wallstreet Reform | |||||||||
| MMW1354A08 | Debt limit/public debt/national debt information | |||||||||
| MMW1354A09 | How to report fraud, waste, or email scams | |||||||||
| MMW1354A10 | How to resolve an issue with a U.S. Treasury check | |||||||||
| MMW1354A11 | OFAC/Sanctions/Specially Designated Nationals List | |||||||||
| MMW1354A12 | Auction/seized property for sale | |||||||||
| MMW1354A13 | Cuba | |||||||||
| MMW1354A14 | Contact information | |||||||||
| MMW1354A15 | Research about a specific topic or service | |||||||||
| MMW1354A16 | Freedom of Information Act (FOIA) Information | |||||||||
| MMW1354A17 | Other | |||||||||
| MMW1355 | What specifically were you looking for? Please be as specific as possible. | Text area, no char limit | Y | Specific info | ||||||
| MMW1356 | How did you primarily look for the information you wanted? | MMW1356A01 | Browsed (that is, followed links) | C | Drop down, select one | single | Y | Skip logic | ||
| MMW1356A02 | Used the site index | C | ||||||||
| MMW1356A03 | Used the Treasury search engine | A,E | ||||||||
| MMW1356A04 | Used a third-party search engine (i.e. Google, Yahoo, etc.) | |||||||||
| MMW1356A05 | SDN Search | |||||||||
| MMW1357 | A | When you used the Treasury search engine, which of the following describe your experience? | MMW1357A01 | Search results were helpful | Radio button, one-up vertical | single | N | |||
| MMW1357A02 | Returned too many results | |||||||||
| MMW1357A03 | Returned not enough or no results | |||||||||
| MMW1357A04 | Search required too many refinements to get what I wanted | |||||||||
| MMW1357A05 | Search results were not relevant to my search terms/needs | |||||||||
| MMW1357A06 | I was not sure what words to use in my search | |||||||||
| MMW1357A07 | Other, please specify: | B | ||||||||
| MMW1358 | B | Other search experience | Text area, no char limit | N | ||||||
| MMW1359 | E | What search term did you use today to find what you were looking for? | Text area, no char limit | N | Search terms | |||||
| MMW1360 | C | When you used navigation (browsed or used the site index) to find information, which of the following describe your experience? | MMW1360A01 | Found the information with no difficulty | Radio button, one-up vertical | single | N | |||
| MMW1360A02 | Could not determine the best link on most pages | |||||||||
| MMW1360A03 | Could not navigate back to previous information | |||||||||
| MMW1360A04 | Would often feel lost, not know where I was | |||||||||
| MMW1360A05 | Had difficulty finding detailed information | |||||||||
| MMW1360A06 | Too many links or navigational choices | |||||||||
| MMW1360A07 | Links did not take me where I expected | |||||||||
| MMW1360A08 | Could not get started or did not know where to begin | |||||||||
| MMW1360A09 | Had technical difficulties (e.g. broken links, error messages) | |||||||||
| MMW1360A10 | Links/labels are difficult to understand | |||||||||
| MMW1360A11 | Other, please specify: | D | ||||||||
| MMW1361 | D | Other navigational experience | ||||||||
| MMW1362 | Did you find what you were looking for? | MMW1362A01 | Yes | Drop down, select one | single | Y | Skip logic | |||
| MMW1362A02 | No | |||||||||
| MMW1362A03 | Not yet | |||||||||
| MMW1363 | How did you find out about Treasury.gov? | MMW1363A01 | Another website/link | Drop down, select one | single | Y | ||||
| MMW1363A02 | Friend / relative | |||||||||
| MMW1363A03 | Librarian or educator | |||||||||
| MMW1363A04 | Media / news story | |||||||||
| MMW1363A05 | Search engine | |||||||||
| MMW1363A06 | Other | |||||||||
| MMW1364 | If you could improve one thing on this website, what would that be? | Text area, no char limit | N | |||||||
| MMW1365 | What did you like about Treasury.gov during your current site visit? | Text area, no char limit | Y | Like About Treasury | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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