503 EPA 503 EPA v4 11-17-2011

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 503 EPA v4 11-17-11.xlsx

488 USGS Gap Analysis - 515 SSA Electronic Access

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name

red & strike-through: DELETE





EPA v4

underlined & italicized: RE-ORDER





MID: 1tQFJ4R55tdd50h88V1hQA==

pink: ADDITION





Date: 11/11/2011 blue + -->: REWORDING















EPA v4 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC5520
For this visit to the EPA Web site, which of the following best describes you? Business A Radio Button One Up Vertical Single Y Skip Logic Group Role



Federal government B







State government








Local government








Educator (teacher, professor)








Librarian








Scientist








Student








Parent/adult helping a child








General public








Other, please specify: C




SAC5521 C Please specify your role in visiting this website:

Text area, no char limit Single N Skip Logic Group Other Role
SAC5522 A Which of the following best describes your work? Regulated company/entity
Radio button, one-up vertical Single Y Skip Logic Group Business Work



EPA contractor








Contractor for other federal agency








Consultant








Other, please specify: D




SAC5523 D Please specify your business role:

Text area, no char limit Single N Skip Logic Group Other Work
SAC5524 B Are you an EPA employee? Yes
Radio button, one-up vertical
y Skip Logic Group EPA employee



No





SAC5525
How frequently do you use the EPA.gov Web site? Daily
Radio Button One Up Vertical Single Y
Frequency



Weekly








Monthly








A couple of times a year








About once a year








This is my first time





SAC5526
When coming to the EPA site, did you know the exact page or application (page with information about a specific place, i.e.. MyEnvironment, PRI Explorer and EnviroFacts) you were looking for? Yes, I knew the exact page/application I wanted
Radio button, one-up vertical Single Y
EPA Page



I had a good idea of the pages I wanted








No, I was looking for a specific topic, but didn't know what I'd find








No, I was just browsing the site





SAC5527
How did you look for information on the site today? (Please select all that apply.) Search box A Checkbox, one-up vertical Multi Y Skip Logic Group Look for Info



Advanced search A







Left navigation bar








Resources








A-Z Index








Browse all topics








Did not use any of these tools








Other, please specify: B




SAC5528 B The other way I looked for information was:

Text area, no char limit Single N Skip Logic Group OE_Look for Info










SAC5529 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Tools



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: C




SAC5530 C Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Tool










SAC5531
Which of the following best describes your navigation experience on the site: I did not have difficulty navigating the site
Radio button, one-up vertical Single Y Skip Logic Group Navigation



I had difficulty navigating the site A




SAC5532 A Which of the following navigation difficulties did you have: Could not navigate back to previous information
Checkbox, one-up vertical Multi N Skip Logic Group Navigation Difficulties



Would often feel lost, not know where I was








Links did not take me where I expected








Links/labels are difficult to understand








Too many links or navigational choices








Had technical difficulties (e.g. broken links, error messages)








Other, please specify: B




SAC5533 B Please describe the difficulty you had with navigating the site today:

Text area, no char limit Single N Skip Logic Group Other Nav
SAC5534
If you visited the EPA home page, did the tools on the page help you find the information you wanted? Yes
Radio button, one-up vertical Single Y Skip Logic Group Home Page



No A







I did not visit the EPA homepage





SAC5535 A Are there any changes to the EPA home page that would help you in locating information on the site?

Text area, no char limit Single N Skip Logic Group Other Home Page
SAC5536
Did you find the information you were looking for today? Yes B Radio button, one-up vertical Single Y Skip Logic Group Find What Looking For



Partially A







No A




SAC5537 A What couldn't you find?

Text area, no char limit Single N Skip Logic Group Did Not Find
SAC5538 B Which of these method(s) led you to the information you were looking for? (Please select all that apply.) Search box
Checkbox, one-up vertical Multi Y Skip Logic Group Find Information



Advanced search








Left navigation bar








Resources








A-Z Index








Browse all topics








Other, please specify: D







Did not use any of these tools

exclusive


SAC5539 D The other way I found the information I was looking for was:

Text area, no char limit Single N Skip Logic Group OE_Find Information
SAC5540
Why did you visit the EPA.gov site today? (Please check all that apply): Read EPA's latest announcements
Checkbox, one-up vertical Multi Y Skip Logic Group Why Visit



Learn about an environmental issue








Find out what my community, family, or I can do about an environmental issue








Learn about programs my company or organization can join








Find out what EPA is doing about an issue








Find environmental information about my local area








Discover what my company has to do to comply with regulations








Comment on a draft regulation








Report data to EPA from my company, state, etc.








Learn about EPA's research efforts








Find information for kids








Do homework or a school project








Learn about EPA itself








Report a spill or other problem








Get a job or internship with EPA








Find out about grants or contract opportunities








Other, please specify: A




SAC5541 A Please specify why you visited the EPA.gov site today:

Text area, no char limit Single N Skip Logic Group Other Why
SAC5542
Which of the following topics best describes the information you wanted today? Air
Radio Button One Up Vertical Single Y Skip Logic Group Reason for Visit



Water








Waste/Pollution








Chemicals








Climate change








Data set and raw data








Statistical information








UVindex








Fuel/Oil








Living Green








Human Health








Mold








Pesticides








Radiation








Radon








Recycling








Lead, mercury, metals








Laws and regulations








Science and technology (for example models, methods, data etc.) B







Grants and contracts








Careers and employment








Other, please specify: A




SAC5543 A Please specify the other topic that best describes the reason for your visit.

Text area, no char limit Single N Skip Logic Group Other Topic looking For
SAC5544 B Please describe the specific science/technology topic you are on the site for:

Text area, no char limit single N Skip Logic Group Specific Science/Tech Topic
SAC5545
In the last three months, have you done any of the following: [Please select all that apply]: Browsed a Web site using my mobile phone / device
Checkbox One Up Vertical Multi Y
Done In Past 3 Months



Received text messages or sent text messages using my mobile phone








Used personalized web pages (such as My Yahoo!)








Participated in online social networks (such as MySpace, Facebook, etc.)








Read blogs or Wikis








Wrote a blog or contributed to Wikis








Obtained EPA information using a mobile phone or device








Tweeted








Listened to podcasts or audio on a Web site








Watched videos on a Web site








Uploaded videos to a Web site (such as YouTube)








Browsed through photo galleries








Subscribed to RSS feeds








Signed up to receive email updates from a website








None of the above





SAC5546
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Promotional email(s) from the company








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC5547
Rank 2 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Promotional email(s) from the company








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC5548
Rank 3 (Optional) Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube








Internet blogs or discussion forums



Adjust Template/Style Sheet



Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with site/company/brand








Promotional email(s) from the company








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor Answer Choice



Other



Anchor Answer Choice
SAC5549
If you heard about this website from a social network, please select which social network it was. delicious
Radio button, one-up vertical Single N OPS Group SV-Social Network



digg








Facebook








Google+








Groupon



Randomize



LinkedIn








LivingSocial








MySpace








reddit








StumbleUpon








Twitter








YouTube








Other, please specify



Anchor Answer Choice
SAC5550
If you heard about this website from a social network, please specify the site.

Text field, <100 char
N OPS Group SV - Other Social Network
SAC5551
How would you most like to interact with this site? (Please select all that apply) Bookmark or tag pages
Checkbox, one-up vertical Multi N Skip Logic Group SM_Preferred



In social networks








In virtual worlds








By adding comments, ratings, or reviews








Reading blogs








Contributing to wikis








Receiving newsletters/email updates








Subscribing to RSS feeds








Listening to Podcasts or audio








Watching Vodcasts or video








Adding a widget or gadget to my personalized page








Following a microblog








Other (please specify) A




SAC5552 A Please specify the other way in which you would like to interact with this site:

Text area
N Skip Logic Group OE_Preferred SM
SAC5553
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





SAC5554
If you are accessing this site from within the United States, in which state are you located? Alabama
Drop down, select one Single Y
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








District of Columbia








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming








Accessing Site from outside the United States





SAC5555
How did you find the EPA site? Search engine
Radio Button Two Up Vertical Single Y Skip Logic Group Find Site



Referral or links from other sites








Assumed EPA had a web site/Used web site before








Media/news story








Word of mouth








Site bookmarked








Email subscriptions/RSS feeds








Blogs








Podcasts








Received environmental information via mobile phone








Facebook, MySpace








Second Life, Whyville








Twitter








YouTube








Other, please specify: A




SAC5556 A Please specify how you found this site

Text area, no char limit Open N Skip Logic Group Other Find Site
SAC5557
If you could run the EPA website for one day, what is the first thing you would do?

Text area, no char limit Single N
Improvement
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