505 AHRQ 505 AHRQ Guidelines 3-8-2012

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 505 AHRQ_Guidelines 3-8-12.xlsx

488 USGS Gap Analysis - 515 SSA Electronic Access

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Current CQs


Sheet 1: Current Model Qsts

Model Instance Name: AHRQ Guideline Clearinghouse




Guideline Clearinghouse




MID: Zlg5gwl8BB19ZJJVothQNQ==


Partitioned (Y/N)? Y




Date: 10/11/2011


AHRQ Guideline Clearinghouse Model
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Primary Resource (1=Very Unlikely, 10=Very Likely)

Please rate your perception of the accuracy of information on this site.
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

How likely are you to use this site as your primary resource for clincial practice guidelines?

Please rate the quality of information on this site.
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Return (1=Very Unlikely, 10=Very Likely)

Please rate the freshness of content on this site.


How likely are you to return to this site?

Search (1=Poor, 10=Excellent, Don't Know)


Recommend (1=Very Unlikely, 10=Very Likely)

Please rate the relevance of search results on this site.


How likely are you to recommend this site to someone else?

Please rate the organization of search results on this site.




Please rate how well the search results help you decide what to select.




Please rate how well the search feature helps you to narrow the results to find what you want.




Look and Feel (1=Poor, 10=Excellent, Don't Know)




Please rate the visual appeal of this site.


Please rate the balance of graphics and text on this site.

Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)

Please rate how well the site is organized.




Please rate the options available for navigating this site.




Please rate how well the site layout helps you find what you are looking for.




Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)




Please rate how quickly pages load on this site.




Please rate the consistency of speed from page to page on this site.




Please rate the ability to load pages without getting error messages on this site.





Sheet 2: Current CQs

Model Instance Name: AHRQ Guideline Clearinghouse


red & strike-through: DELETE






Guideline Clearinghouse


underlined & italicized: RE-ORDER






MID: Zlg5gwl8BB19ZJJVothQNQ==


pink: ADDITION






Date: 10/11/2011
blue + -->: REWORDING










green -- ECRI Institute






Guideline Clearinghouse CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Suggested Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AML000910
How frequently do you visit this site? AML000910A01 This is my first visit
Radio button, one-up vertical Single Y
Frequency


AML000910A02 Every few months or less often








AML000910A03 Once a month








AML000910A04 Once a week








AML000910A05 Several times a week








AML000910A06 Daily/more than once a day








AML000910A07 Don't know






AML000911
Please indicate your primary reason for visiting the NGC site today. (Select one.) AML000911A01 Nothing in particular (just browsing)
Radio button, one-up vertical Single Y OPS Group Primary Reason



AML000911A02 Find a specific clinical practice guideline(s)









AML000911A03 Improve my practice/patient care









AML000911A04 Review the newest guidance to keep myself current









AML000911A05 Determine the guidance available on a specific topic









AML000911A06 Research and/or compare guidelines









AML000911A07 For personal health research









AML000911A08 Other, please specify A





AML000912 A Specify your other reason for visiting the NGC site today.


Text field, <100 char
N OPS Group OPS Primary Reason
AML000913
Did you find the information you were looking for today? AML000913A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group Ability to Find



AML000913A02 Partially A








AML000913A03 No A








AML000913A04 I was not looking for anything in particular/ I was just browsing






AML000914 A What were you looking for that you were unable to find?


Text field, <100 char
N Skip Logic Group OE Did Not Find
AML000915
How did you look for information on the site today? (Select all that apply.) AML000915A01 Search feature
Checkbox, one-up vertical Multi Y OPS Group Look for Info



AML000915A02 Advanced search feature/tool









AML000915A03 Top navigation bar









AML000915A04 Left navigation bar









AML000915A05 Links in the center of the Home page









AML000915A06 Site map









AML000915A07 Other, please specify A





AML000916 A Specify other way you looked for information.


Text field, <100 char
N OPS Group OPS Look for Info
AML000917
How did you learn about NGC? AML000917A01 Search engine (Google, Yahoo, etc.)
Radio button, one-up vertical Single Y OPS Group Learn of NGC



AML000917A02 Link from a related site (NQMC, AHRQ, etc.)









AML000917A03 Link from a professional medical society site (AAP, ADA, etc.)









AML000917A04 Link from another health-related site (NLM, Medscape, First Consult, etc.)









AML000917A05 Print media (medical journals, etc.)









AML000917A08 Colleague or professional association meeting









AML000917A09 Other, please specify A





AML000918 A Specify other way you learned about NGC.


Text field, <100 char
N OPS Group OPS Learn of NGC
AML000919
Which of the following features are you aware of or have you used? (Select all that apply.) AML000919A01 Keyword search
Checkbox, one-up vertical Multi Y
Aware/Used Features



AML000919A02 Advanced search









AML000919A03 Browse: By Topic









AML000919A04 Browse: By Organization









AML000919A05 Browse: Guidelines in Progress









AML000919A06 Browse: Guideline Index









AML000919A07 Browse: Guideline Archive









AML000919A08 Jump to (Guideline Summary Tab)









AML000919A09 Guideline Classification (Guideline Summary Tab)









AML000919A10 Related Content (Guideline Summary Tab)









AML000919A11 New This Week Email









AML000919A12 New This Week/Announcements (Home page)









AML000919A13 Expert Commentaries









AML000919A14 Guideline Summary









AML000919A15 Guideline Tabular Comparison









AML000919A16 Guideline Syntheses









AML000919A17 Link to Full Text Guideline









AML000919A18 None






AML000920
Are you aware of or have you accessed NGC's display of metatagging (Guideline Classification tab in each summary)? AML000920A01 Yes
Drop down, select one Single Y
Metatagging



AML000920A02 No









AML000920A03 Unsure






AML000922
Which of the following best describes you? AML000921A01 Physician
Drop down, select one Single Y OPS Group Role



AML000921A02 Physician Assistant









AML000921A03 Nurse/Nurse Practitioner









AML000921A04 Pharmacist









AML000921A05 Dentist









AML000921A06 Other Clinical Specialist









AML000921A07 Educator/Teacher/Instructor









AML000921A08 Hospital/Health Plan Administrator









AML000921A09 Health Care Consultant









AML000921A10 Health Services/Clinical Researcher









AML000921A11 Guideline Developer









AML000921A12 Health Care Purchaser/ Employer









AML000921A13 Federal/State/Local Policymaker









AML000921A14 Legal Professional









AML000921A15 Medical Librarian/Information Specialist









AML000921A16 Medical Writer/Editor









AML000921A17 Medical Student









AML000921A18 Nursing Student









AML000921A19 Pharmacy Student









AML000921A20 Patient/Consumer









AML000921A21 Quality Manager/Specialist









AML000921A22 Researcher









AML000921A23 Other, please specify A





AML000923 A Specify other role.


Text field, <100 char
N OPS Group OPS Role
AML000924
If you could make one change to the National Guideline Clearinghouse™ Web site, what would it be?


Text area, no char limit
N
OE One Change




























































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































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