518 IRS Transcript Survey 3-14-12 Final

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
IRS Transcript Survey
MID: 9E9R5NIxRMc5h88FsMRV1g==
Date: 3/12/12
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the IRS.gov website. This survey is conducted by ForeSee on behalf of the Internal Revenue Service. Your opinions will help the IRS provide the types of information and services that you need and want. Your answers to the survey are strictly confidential and will remain anonymous. The IRS receives only compiled data, which does not allow for the identification of any individual. The IRS is committed to protecting your privacy as you take this survey, and whenever you visit the IRS website. Please do NOT provide any personal identification information such as your Name, Social Security Number, Taxpayer Identification Number, Telephone Number, E-Mail Address, or Street Address in the "comments" sections of this questionnaire. The IRS is NOT able to respond to tax or personal related inquiries that are submitted through this survey.
					Thank You Text Example
	Thank You Text
	Thank you very much for completing this survey. All answers and comments will be used by the IRS to help serve you better.

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Sheet 2: Current Model Qsts

Model Instance Name:
IRS Transcript Survey
MID: 9E9R5NIxRMc5h88FsMRV1g==
Partitioned (Y/N)? N
Date: 3/12/12
IRS Transcript Survey
Model questions utilize the ACSI methodology to determine scores and impacts
	MQ Label	CUSTOMER SATISFACTION
		Satisfaction
	Satisfaction - Overall	What is your overall satisfaction with the transcript ordering process? (1=Very Dissatisfied, 10=Very Satisfied)
	Satisfaction - Expectations	How well does the transcript ordering process meet your expectations? (1=Falls Short, 10=Exceeds)
	Satisfaction - Ideal	How does the IRS transcript ordering process compare to your idea of an ideal ordering process? (1=Not Very Close, 10=Very Close)

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
IRS Transcript Survey				underlined & italicized: RE-ORDER
MID: 9E9R5NIxRMc5h88FsMRV1g==				pink: ADDITION
Date: 3/12/12				blue + -->: REWORDING
IRS Transcript Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
MMW2043		What type of transcript did you order today?	MMW2043A01	Tax return		Radio button, one-up vertical	S	Y		Type
			MMW2043A02	Tax account transcript
MMW2044		Why did you order a transcript today?	MMW2044A01	For my accountant/financial advisor		Radio button, one-up vertical	S	Y	Skip Logic Group	Purpose
			MMW2044A02	For a lender/financial institution for a mortgage
			MMW2044A03	For a government agency
			MMW2044A04	For a student loan request
			MMW2044A05	For my own records
			MMW2044A06	Other	A
MMW2045	A	If other, please explain:				Text area, no char limit		N		Other purpose
MMW2046		How easy was the ordering process?	MMW2046A01	Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group	Ordering process
			MMW2046A02	Somewhat easy
			MMW2046A03	Somewhat difficult
			MMW2046A04	Very difficult
			MMW2046A05	I did not order a transcript at this time	A
MMW2047	A	If you did not order a transcript at this time, please explain:				Text area, no char limit		N		Why not order
MMW2048		Was the information/explanation about transcripts and how to order them useful?	MMW2048A01	Yes		Radio button, one-up vertical	S	Y	Skip Logic Group	Useful Info
			MMW2048A02	No	A
			MMW2048A03	Somewhat	A
MMW2049	A	If no or somewhat, please explain:				Text area, no char limit		N		Not useful info
MMW2050		Did you order transcripts before?	MMW2050A01	Yes	A	Radio button, one-up vertical	S	Y	Skip Logic Group	Ordered before
			MMW2050A02	No
MMW2051	A	If yes, how many times have you ordered transcripts before?	MMW2051A01	This is my first time		Radio button, one-up vertical	S	Y		Times ordered
			MMW2051A02	Once or twice
			MMW2051A03	Three or more times
			MMW2051A04	Don’t know/can't remember
MMW2052		How can we further improve this application to better serve your needs in the future?				Text area, no char limit		Y		Improve