519 NRCS_Qnaire_v2_3-16-12_Final

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Overview

Welcome and Thank You Text
V2 Model Qsts
V2 Custom Qsts

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NRCS Satisfaction Survey v2
MID:
Date:	1/19/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: V2 Model Qsts

Model Instance Name:
NRCS Satisfaction Survey v2
MID:
Date:		3/16/2012
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Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Content - Accuracy	Please rate the accuracy of information on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site?
	Content - Quality	Please rate the quality of information on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Content - Freshness	Please rate the freshness of content on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.					Primary Resource	How likely are you to use this site as your primary resource in obtaining information about this agency?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.
	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
	Functionality - Variety	Please rate the variety of website tools on this site.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
	Plain Language - Clear	Please rate the clarity of the wording on this site.
	Plain Language - Understandable	Please rate how well you understand the wording on this site.
	Plain Language - Concise	Please rate this site on its use of short, clear sentences.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: V2 Custom Qsts

Model Instance Name:			red & strike-through: DELETE
NRCS Satisfaction Survey v2			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:	3/16/2012		blue + -->: REWORDING
NRCS Satisfaction Survey v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?	First time		Radio button, one-up vertical	S	Y		Visit Frequency
			More than once a day
			About once a day
			About once a week
			About once a month
			Every 6 months or less
		Which of the following best describes your role in coming to this site today?	Agricultural landowner/operator		Radio button, one-up vertical	S	Y	Skip Logic Group	Role
			Urban/suburban landowner/operator
			Private business/industry/consultant
			Other government employee
			Tribal government/group
			Educator/student
			Researcher/Scientist
			Media
			Partner group
			Volunteer at a NGO or NPO
			Other, please specify	A
	A	Please specify what best describes your role in coming to this site.			Text area, no char limit	S	N	Skip Logic Group	Other_Role
		What is your primary reason for visiting this site today?	To obtain natural resource information		Radio button, one-up vertical	S	Y	Skip Logic Group	Primary Reason
			To obtain technical information
			To obtain program information
			To report information
			Other, please specify	A
	A	Please specify your other primary reason for visiting the site today.			Text area, no char limit	S	N	Skip Logic Group	OE_Primary Reason
		How did you look for information on the site today?	Search feature		Radio button, one-up vertical	S	Y	Skip Logic Group	Look For Info
			Navigation bars
			Both of the above
			Other, please specify	A
	A	Please specify how you looked for information on the site today.			Text area, no char limit	S	N	Skip Logic Group	OE_Look For Info
		Did you find the information you were looking for today?	Yes		Radio button, one-up vertical	S	Y	Skip Logic Group	Find Looking For
			No	A
			Not yet	A
	A	Please specify the information you were looking for.			Text area, no char limit	S	N	Skip Logic Group	OE_Find Looking For
		What is your preferred method to obtain information or answers to your questions?	Online/Website		Radio button, one-up vertical	S	Y	Skip Logic Group	Preferred Method for Info
			Email
			Telephone
			Service Center
			Other, please specify	A
	A	Please specify your preferred method to obtain information.			Text area, no char limit	S	N	Skip Logic Group	OE_Method for Info
		What state are you located in?	Alabama		Drop down, select one	S	N		State
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington
			Washington D.C.
			West Virginia
			Wisconsin
			Wyoming
			Canada
			I live elsewhere
		If you could suggest one improvement to the site, what would it be?			Text area, no char limit	S	N		One Improvement