519 NRCS_Qnaire_v2_3-16-12_Final

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 519 NRCS_Qnaire_v2_3-16-12_Final.xlsx

516 CQs for OMB - 532 VBA Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
V2 Model Qsts
V2 Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:








NRCS Satisfaction Survey v2







MID:







Date: 1/19/2012








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.









Examples


Welcome Text Example































Welcome Text









Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.



























































































Thank You Text Example


















Thank You Text












Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.


























































































































































































































Sheet 2: V2 Model Qsts

Model Instance Name:







NRCS Satisfaction Survey v2






MID:






Date:
3/16/2012



\
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS











Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Return (1=Very Unlikely, 10=Very Likely)

Content - Accuracy Please rate the accuracy of information on this site.
Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

Return How likely are you to return to this site?

Content - Quality Please rate the quality of information on this site.
Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)

Content - Freshness Please rate the freshness of content on this site.
Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

Recommend How likely are you to recommend this site to someone else?


Look and Feel (1=Poor, 10=Excellent)




Primary Resource (1=Very Unlikely, 10=Very Likely)

Look and Feel - Appeal Please rate the visual appeal of this site.



Primary Resource How likely are you to use this site as your primary resource in obtaining information about this agency?

Look and Feel - Balance Please rate the balance of graphics and text on this site.






Look and Feel - Readability Please rate the readability of the pages on this site.







Functionality (1=Poor, 10=Excellent, Don't Know)






Functionality - Usefulness Please rate the usefulness of the website tools provided on this site.






Functionality - Convenient Please rate the convenient placement of the website tools on this site.






Functionality - Variety Please rate the variety of website tools on this site.







Plain Language (1=Poor, 10=Excellent, Don't Know)






Plain Language - Clear Please rate the clarity of the wording on this site.






Plain Language - Understandable Please rate how well you understand the wording on this site.






Plain Language - Concise Please rate this site on its use of short, clear sentences.







Navigation (1=Poor, 10=Excellent, Don't Know)






Navigation - Organized Please rate how well the site is organized.






Navigation - Options Please rate the options available for navigating this site.






Navigation - Layout Please rate how well the site layout helps you find what you are looking for.






Navigation - Clicks Please rate the number of clicks to get where you want on this site.







Site Performance (1=Poor, 10=Excellent, Don't Know)






Site Performance - Loading Please rate how quickly pages load on this site.






Site Performance - Consistency Please rate the consistency of speed from page to page on this site.






Site Performance - Errors Please rate the ability to load pages without getting error messages on this site.
















Sheet 3: V2 Custom Qsts

Model Instance Name:

red & strike-through: DELETE






NRCS Satisfaction Survey v2

underlined & italicized: RE-ORDER






MID:

pink: ADDITION






Date: 3/16/2012 blue + -->: REWORDING

















NRCS Satisfaction Survey v2 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? First time
Radio button, one-up vertical S Y
Visit Frequency



More than once a day









About once a day









About once a week









About once a month









Every 6 months or less








Which of the following best describes your role in coming to this site today? Agricultural landowner/operator
Radio button, one-up vertical S Y Skip Logic Group Role



Urban/suburban landowner/operator









Private business/industry/consultant









Other government employee









Tribal government/group









Educator/student









Researcher/Scientist









Media









Partner group









Volunteer at a NGO or NPO









Other, please specify A






A Please specify what best describes your role in coming to this site.

Text area, no char limit S N Skip Logic Group Other_Role


What is your primary reason for visiting this site today? To obtain natural resource information
Radio button, one-up vertical S Y Skip Logic Group Primary Reason



To obtain technical information









To obtain program information









To report information









Other, please specify A






A Please specify your other primary reason for visiting the site today.

Text area, no char limit S N Skip Logic Group OE_Primary Reason


How did you look for information on the site today? Search feature
Radio button, one-up vertical S Y Skip Logic Group Look For Info



Navigation bars









Both of the above









Other, please specify A






A Please specify how you looked for information on the site today.

Text area, no char limit S N Skip Logic Group OE_Look For Info


Did you find the information you were looking for today? Yes
Radio button, one-up vertical S Y Skip Logic Group Find Looking For



No A








Not yet A






A Please specify the information you were looking for.

Text area, no char limit S N Skip Logic Group OE_Find Looking For


What is your preferred method to obtain information or answers to your questions? Online/Website
Radio button, one-up vertical S Y Skip Logic Group Preferred Method for Info



Email









Telephone









Service Center









Other, please specify A






A Please specify your preferred method to obtain information.

Text area, no char limit S N Skip Logic Group OE_Method for Info


What state are you located in? Alabama
Drop down, select one S N
State



Alaska









Arizona









Arkansas









California









Colorado









Connecticut









Delaware









Florida









Georgia









Hawaii









Idaho









Illinois









Indiana









Iowa









Kansas









Kentucky









Louisiana









Maine









Maryland









Massachusetts









Michigan









Minnesota









Mississippi









Missouri









Montana









Nebraska









Nevada









New Hampshire









New Jersey









New Mexico









New York









North Carolina









North Dakota









Ohio









Oklahoma









Oregon









Pennsylvania









Rhode Island









South Carolina









South Dakota









Tennessee









Texas









Utah









Vermont









Virginia









Washington









Washington D.C.









West Virginia









Wisconsin









Wyoming









Canada









I live elsewhere








If you could suggest one improvement to the site, what would it be?

Text area, no char limit S N
One Improvement












































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