| Measures Name/Client name (CQs and Answer choices) | ||||||||||
| NHSTA | ||||||||||
| ACQCol0010154 | How do you want to use the information you were looking for today? | ACQCol0010154A01 | To decide what vehicle or car seat to buy | Radio button, one-up vertical | Single | Y | Skip Logic Group | Use information | ||
| ACQCol0010154A02 | To find out about the safety of a vehicle or car seat I already own | |||||||||
| To research for work | ||||||||||
| To research for school | ||||||||||
| ACQCol0010154A03 | Other (please specify) | A | ||||||||
| CWS04091 | What best describes your role during your site visit today? | State or local government employee | Drop down, select one | Single | Y | Skip Logic Group | ||||
| Parent | ||||||||||
| Child care provider/Caregiver | ||||||||||
| Consumer | ||||||||||
| Traffic Safety Advocate | ||||||||||
| Manufacturer | ||||||||||
| Industry group member | ||||||||||
| Researcher | ||||||||||
| Other (please specify) | A | |||||||||
| CWS04092 | A | Other best describes | Text area, no char limit | N | Skip Logic Group | |||||
| DOD Triwest | ||||||||||
| CJI0667 | Please tell us if you are a beneficiary, provider, or government representative or another type of visitor to our Web site. | CJI0667A001 | Beneficiary | |||||||
| CJI0667A002 | Provider/Provider staff | |||||||||
| CJI0667A003 | Government representative | |||||||||
| CJI0667A004 | Other | |||||||||
| CJI0668 | A | Please use the dropdown menu below and select the category that best describes your military status. | CJI0668A001 | Active Duty | ||||||
| CJI0668A002 | Retiree | |||||||||
| CJI0668A003 | Reserve or Guard | |||||||||
| CJI0668A004 | Active Duty family member | |||||||||
| CJI0668A005 | Retiree family member | |||||||||
| CJI0668A006 | Reserve or Guard family member | |||||||||
| CJI0668A007 | Other/Not Listed | |||||||||
| CJI0669 | B | What was the primary reason for this visit to TriWest.com? | CJI0669A001 | Provider Directory | ||||||
| CJI0669A002 | TRICARE Prime Information | |||||||||
| CJI0669A003 | TRICARE Standard or Extra Information | |||||||||
| CJI0669A004 | Reserve Component Information | |||||||||
| CJI0669A005 | Reviewing Claims | |||||||||
| CJI0669A006 | Enrollment | |||||||||
| CJI0669A007 | Online Payment | |||||||||
| CJI0669A008 | Other/Not Listed | |||||||||
| CJI0670 | C | Please specify the reason for this visit. | ||||||||
| CJI0671 | D | What was the primary reason for this visit to TriWest.com? | CJI0671A001 | Referrals and Authorizations (Public Access) | ||||||
| CJI0671A002 | Claims & Reimbursement (Public Access) | |||||||||
| CJI0671A003 | TRICARE Policy Updates (Public Access) | |||||||||
| CJI0671A004 | Resource Library | |||||||||
| CJI0671A005 | Check referral authorization status (Registered Providers) | |||||||||
| CJI0671A006 | Submit claims & check claim status online (Registered Providers) | |||||||||
| CJI0671A007 | Check patient eligibility (Registered Providers) | |||||||||
| CJI0671A008 | Consult tracking reports (Registered Providers) | |||||||||
| CJI0671A009 | Other/Not Listed | |||||||||
| CJI0672 | E | Please specify the reason for this visit. | ||||||||
| CJI0673 | F | What was the primary reason for this visit to TriWest.com? | CJI0673A001 | MMSO Authorizations & Referrals Work Queue | ||||||
| CJI0673A002 | MMSO Claims Work Queue | |||||||||
| CJI0673A003 | MTF SHCP Claims Work Queue | |||||||||
| CJI0673A004 | HBA/BCAS Claims Data | |||||||||
| CJI0673A005 | West Region BSC | |||||||||
| CJI0673A006 | West Region Government Reports | |||||||||
| CJI0673A007 | JSOPP Reports | |||||||||
| CJI0673A008 | West Region Balanced Scorecard (BSC) | |||||||||
| CJI0673A009 | TriWest OLAP/BI Reports | |||||||||
| CJI0673A010 | Other/Not Listed | |||||||||
| CJI0674 | G | Please specify the reason for this visit. | ||||||||
| CJI0675 | How easy was it to find the information you needed on TriWest.com? | CJI0675A001 | 0=Could Not Find Answer | |||||||
| CJI0675A002 | 1=Very Difficult | |||||||||
| CJI0675A003 | 2 | |||||||||
| CJI0675A004 | 3 | |||||||||
| CJI0675A005 | 4 | |||||||||
| CJI0675A006 | 5 | |||||||||
| CJI0675A007 | 6 | |||||||||
| CJI0675A008 | 7=Very Easy | |||||||||
| CJI0675A009 | Don't Know | |||||||||
| CJI0676 | A | What information were you looking for that you couldn’t find? | ||||||||
| CJI0677 | How satisfied are you overall with this Web site? | CJI0677A001 | 1=Completely Dissatisfied | |||||||
| CJI0677A002 | 2 | |||||||||
| CJI0677A003 | 3 | |||||||||
| CJI0677A004 | 4 | |||||||||
| CJI0677A005 | 5 | |||||||||
| CJI0677A006 | 6 | |||||||||
| CJI0677A007 | 7=Completely Satisfied | |||||||||
| CJI0677A008 | Don't Know | |||||||||
| CJI0678 | How satisfied are you, overall, with the services and support that you receive from TriWest Healthcare Alliance? | CJI0678A001 | 1=Completely Dissatisfied | |||||||
| CJI0678A002 | 2 | |||||||||
| CJI0678A003 | 3 | |||||||||
| CJI0678A004 | 4 | |||||||||
| CJI0678A005 | 5 | |||||||||
| CJI0678A006 | 6 | |||||||||
| CJI0678A007 | 7=Completely Satisfied | |||||||||
| CJI0678A008 | Don't Know | |||||||||
| CJI0679 | Attention! Please do not include any personal or clinical information in the space provided below: Please tell us how we can make TriWest.com better and easier to use. |
|||||||||
| NHTSA | ||||||||||
| Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
1 | Message or recommendation from a friend on a social network | ||||||||
| 2 | Video I saw on YouTube | |||||||||
| 3 | Internet blogs or discussion forums | |||||||||
| 4 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| 5 | Message directly from the company on a social network | |||||||||
| 6 | Mobile phone text messages or alerts | |||||||||
| 7 | Instant Message from a friend or colleague | |||||||||
| 8 | Already knew about NHTSA | |||||||||
| 9 | Promotional email(s) from NHTSA | |||||||||
| 10 | Search engine results | |||||||||
| 11 | Word of mouth recommendation from someone I know | |||||||||
| 12 | Radio or television advertisement | |||||||||
| 13 | Internet advertising | |||||||||
| 14 | Don't know | |||||||||
| 15 | Other | |||||||||
| Rank 2 (Optional) | 1 | Message or recommendation from a friend on a social network | ||||||||
| 2 | Video I saw on YouTube | |||||||||
| 3 | Internet blogs or discussion forums | |||||||||
| 4 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| 5 | Message directly from the company on a social network | |||||||||
| 6 | Mobile phone text messages or alerts | |||||||||
| 7 | Instant Message from a friend or colleague | |||||||||
| 8 | Already knew about NHTSA | |||||||||
| 9 | Promotional email(s) from NHTSA | |||||||||
| 10 | Search engine results | |||||||||
| 11 | Word of mouth recommendation from someone I know | |||||||||
| 12 | Radio or television advertisement | |||||||||
| 13 | Internet advertising | |||||||||
| 14 | Don't know | |||||||||
| 15 | Other | |||||||||
| Rank 3 (Optional) | 1 | Message or recommendation from a friend on a social network | ||||||||
| 2 | Video I saw on YouTube | |||||||||
| 3 | Internet blogs or discussion forums | |||||||||
| 4 | Advertising on social networks (Facebook, MySpace, Twitter) | |||||||||
| 5 | Message directly from the company on a social network | |||||||||
| 6 | Mobile phone text messages or alerts | |||||||||
| 7 | Instant Message from a friend or colleague | |||||||||
| 8 | Already knew about NHTSA | |||||||||
| 9 | Promotional email(s) from NHTSA | |||||||||
| 10 | Search engine results | |||||||||
| 11 | Word of mouth recommendation from someone I know | |||||||||
| 12 | Radio or television advertisement | |||||||||
| 13 | Internet advertising | |||||||||
| 14 | Don't know | |||||||||
| 15 | Other | |||||||||
| FDIC Social Media | ||||||||||
| MMW2316 | Please indicate which FDIC social media platforms you visit/interact with. (Please check all that apply) | MMW2316A01 | ||||||||
| MMW2316A02 | YouTube | |||||||||
| MMW2316A03 | ||||||||||
| MMW2316A04 | None of the above | |||||||||
| MMW2317 | Which FDIC social media source did you visit to complete this survey? | MMW2317A01 | ||||||||
| MMW2317A02 | YouTube | |||||||||
| MMW2317A03 | ||||||||||
| MMW2317A04 | None of the above | |||||||||
| MMW2318 | A | What best describes how often you visit Facebook? | MMW2318A01 | 3 times or more per day | ||||||
| MMW2318A02 | Once or twice a day | |||||||||
| MMW2318A03 | A few times per week | |||||||||
| MMW2318A04 | Once a week | |||||||||
| MMW2318A05 | A few times per month | |||||||||
| MMW2318A06 | Monthly or less often | |||||||||
| MMW2318A07 | This was my first time | |||||||||
| MMW2319 | B | How do you view the Facebook posts from FDIC? | MMW2319A01 | Visit the FDIC Facebook page | ||||||
| MMW2319A02 | See the updated posts within my Facebook news feed | |||||||||
| MMW2319A03 | Not sure | |||||||||
| MMW2320 | C | Approximately how many organizations/businesses/groups are you a fan of on Facebook? | MMW2320A01 | Less than 5 | ||||||
| MMW2320A02 | 5 - 10 | |||||||||
| MMW2320A03 | More than 10 | |||||||||
| MMW2320A04 | Not sure | |||||||||
| MMW2321 | D | What do you think of the frequency of posts from FDIC? | MMW2321A01 | I think you should have more posts | ||||||
| MMW2321A02 | I think the number of posts is fine as is | |||||||||
| MMW2321A03 | I think you should have less posts | |||||||||
| MMW2321A04 | No opinion | |||||||||
| MMW2322 | E | Please tell us about other topics you would be interested in seeing posts on from FDIC. | ||||||||
| MMW2323 | F | How many FDIC YouTube videos did you watch today? | MMW2323A01 | 1 | ||||||
| MMW2323A02 | 2 | |||||||||
| MMW2323A03 | 3-5 | |||||||||
| MMW2323A04 | More than 5 | |||||||||
| MMW2323A05 | Not sure | |||||||||
| MMW2324 | G | What best describes how often you watch any YouTube videos? | MMW2324A01 | Daily | ||||||
| MMW2324A02 | Weekly | |||||||||
| MMW2324A03 | A few times per month | |||||||||
| MMW2324A04 | Monthly or less often | |||||||||
| MMW2324A05 | This was my first time | |||||||||
| MMW2325 | H | What do you think of the availability of new YouTube videos from FDIC? | MMW2325A01 | I think you should provide new videos more frequently | ||||||
| MMW2325A02 | I think the frequency with which you update is fine | |||||||||
| MMW2325A03 | I think there are too many videos | |||||||||
| MMW2325A04 | No opinion | |||||||||
| MMW2326 | I | What do you think of the frequency of FDIC tweets? | MMW2326A01 | I think you should tweet more often | ||||||
| MMW2326A02 | I think the frequency of tweets is fine as is | |||||||||
| MMW2326A03 | I think you should tweet less often | |||||||||
| MMW2326A04 | No opinion | |||||||||
| MMW2327 | Which of these best describes you? | MMW2327A01 | Analyst/Researcher | |||||||
| MMW2327A02 | Asset Buyer/Investor | |||||||||
| MMW2327A03 | Auditor | |||||||||
| MMW2327A04 | Banking Professional | |||||||||
| MMW2327A05 | Bank Regulator/Gov't Employee | |||||||||
| MMW2327A06 | Consultant | |||||||||
| MMW2327A07 | Consumer/Depositor | |||||||||
| MMW2327A08 | Finance/Investment Professional | |||||||||
| MMW2327A09 | Lawyer | |||||||||
| MMW2327A10 | Sales Professional | |||||||||
| MMW2327A11 | Student | |||||||||
| MMW2327A12 | Other | |||||||||
| MMW2328 | What is your age? | MMW2328A01 | 17 and under | |||||||
| MMW2328A02 | 18-24 | |||||||||
| MMW2328A03 | 25-34 | |||||||||
| MMW2328A04 | 35-44 | |||||||||
| MMW2328A05 | 45-54 | |||||||||
| MMW2328A06 | 55-64 | |||||||||
| MMW2328A07 | 65 and over | |||||||||
| MMW2328A08 | I prefer not to respond | |||||||||
| MMW2329 | Why do you visit this FDIC social media platform? | |||||||||
| MMW2330 | How frequently have you visited the FDIC website in the last 6 months? | MMW2330A01 | Never | |||||||
| MMW2330A02 | Once | |||||||||
| MMW2330A03 | 2-5 times | |||||||||
| MMW2330A04 | 6-15 times | |||||||||
| MMW2330A05 | 16 or more times | |||||||||
| MMW2330A06 | Don't Know | |||||||||
| MMW2331 | Which of the following social media services have you actively participated with in the last 30 days (e.g. posted/shared comments, tweeted, etc.) | MMW2331A01 | ||||||||
| MMW2331A02 | ||||||||||
| MMW2331A03 | YouTube | |||||||||
| MMW2331A04 | Flickr | |||||||||
| MMW2331A05 | Google+ | |||||||||
| MMW2331A06 | ||||||||||
| MMW2331A07 | Internet Forums | |||||||||
| MMW2331A08 | Blogs | |||||||||
| MMW2331A09 | Other | |||||||||
| MMW2332 | Do you have any additional feedback about how FDIC's social media services could better meet your needs? |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |