526 EPA Questionnaire April 27 2012.xlsx

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Overview

v4 Current Model Questions
v4 Current Custom Questions

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Sheet 1: v4 Current Model Questions

Model Instance Name:
EPA v4
MID:	1tQFJ4R55tdd50h88V1hQA==
Partitioned (Y/N)?	YES
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:	11/11/2011
EPA v4
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate your perception of the accuracy of information on this site.	27	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	30	How likely are you to return to this site?
2	Please rate the quality of information on this site.	28	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.	29	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	31	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the visual appeal of this site.			32	How likely are you to use this site as your primary resource for obtaining information from this agency?
5	Please rate the balance of graphics and text on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the readability of the pages on this site.			33	I can count on this company to act in my best interests.
	Navigation (1=Poor, 10=Excellent, Don't Know)			34	I consider this company to be trustworthy.
7	Please rate how well the site is organized.			35	This company can be trusted to do what is right.
8	Please rate the options available for navigating this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
9	Please rate how well the site layout helps you find what you are looking for.			36	How likely are you to express your thoughts or ideas to this agency in the next 90 days?
10	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Please rate how thoroughly this website discloses information about what this agency is doing.
12	Please rate how quickly agency information is made available on this website.
13	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Plain Language (1=Poor, 10=Excellent, Don't Know)
14	Please rate the clarity of the wording on this site.
15	Please rate how well you understand the wording on this site.
16	Please rate this site on its use of short, clear sentences.
	Search (1=Poor, 10=Excellent, Don't Know)
17	Please rate the relevance of search results on this site.
18	Please rate the organization of search results on this site.
19	Please rate how well the search results help you decide what to select.
20	Please rate how well the search feature helps you to narrow the results to find what you want.
	Functionality (1=Poor, 10=Excellent, Don't Know)
21	Please rate the usefulness of the website tools provided on this site.
22	Please rate the convenience of the website tools on this site.
23	Please rate the variety of website tools on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
24	Please rate how quickly pages load on this site.
25	Please rate the consistency of speed from page to page on this site.
26	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: v4 Current Custom Questions

Model Instance Name:			red & strike-through: DELETE
EPA v4			underlined & italicized: RE-ORDER
MID: 1tQFJ4R55tdd50h88V1hQA==			pink: ADDITION
Date:	11/11/2011		blue + -->: REWORDING
EPA v4 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC5520		For this visit to the EPA Web site, which of the following best describes you?	Business	A	Radio Button One Up Vertical	Single	Y	Skip Logic Group	Role
			Federal government	B
			State government
			Local government
			Educator (teacher, professor)
			Librarian
			Scientist
			Student
			Parent/adult helping a child
			General public
			Other, please specify:	C
SAC5521	C	Please specify your role in visiting this website:			Text area, no char limit	Single	N	Skip Logic Group	Other Role
SAC5522	A	Which of the following best describes your work?	Regulated company/entity		Radio button, one-up vertical	Single	Y	Skip Logic Group	Business Work
			EPA contractor
			Contractor for other federal agency
			Consultant
			Other, please specify:	D
SAC5523	D	Please specify your business role:			Text area, no char limit	Single	N	Skip Logic Group	Other Work
SAC5524	B	Are you an EPA employee?	Yes		Radio button, one-up vertical		y	Skip Logic Group	EPA employee
			No
SAC5525		How frequently do you use the EPA.gov Web site?	Daily		Radio Button One Up Vertical	Single	Y		Frequency
			Weekly
			Monthly
			A couple of times a year
			About once a year
			This is my first time
SAC5527		How did you look for information on the site today? (Please select all that apply.)	Search box	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Look for Info
			Advanced search	A
			Left navigation bar
			Resources
			A-Z Index
			Browse all topics
			Other, please specify:	B
			Did not use any of these tools				exclusive
SAC5528	B	The other way I looked for information was:			Text area, no char limit	Single	N	Skip Logic Group	OE_Look for Info
SAC5529	A	Which of the following best describes your experience with the Search Tools?	I did not encounter any difficulties/search worked well		Radio button, one-up vertical	Single	N	Skip Logic Group	Search Tools
			Returned too many results
			Returned results that were similar/redundant
			I was not sure what words to use in my search
			Search required too many refinements to get what I wanted
			Search returned no results at all
			Other, please specify:	C
SAC5530	C	Please describe your experience with the search tool:			Text area, no char limit	Single	N	Skip Logic Group	Other Search Tool
SAC5531		Which of the following best describes your navigation experience on the site:	I did not have difficulty navigating the site		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigation
			I had difficulty navigating the site	A
SAC5532	A	Which of the following navigation difficulties did you have:	Could not navigate back to previous information		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Navigation Difficulties
			Would often feel lost, not know where I was
			Links did not take me where I expected
			Links/labels are difficult to understand
			Too many links or navigational choices
			Had technical difficulties (e.g. broken links, error messages)
			Other, please specify:	B
SAC5533	B	Please describe the difficulty you had with navigating the site today:			Text area, no char limit	Single	N	Skip Logic Group	Other Nav
SAC5536		Did you find the information you were looking for today?	Yes	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Find What Looking For
			Partially	A
			No	A
SAC5537	A	What couldn't you find?			Text area, no char limit	Single	N	Skip Logic Group	Did Not Find
SAC5540		Why did you visit the EPA.gov site today? (Please check all that apply):	Read EPA's latest announcements		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Why Visit
			Learn about an environmental issue
			Find out what my community, family, or I can do about an environmental issue
			Learn about programs my company or organization can join
			Find out what EPA is doing about an issue
			Find environmental information about my local area
			Discover what my company has to do to comply with regulations
			Comment on a draft regulation
			Report data to EPA from my company, state, etc.
			Learn about EPA's research efforts
			Find information for kids
			Do homework or a school project
			Learn about EPA itself
			Report a spill or other problem
			Get a job or internship with EPA
			Find out about grants or contract opportunities
			Other, please specify:	A
SAC5541	A	Please specify why you visited the EPA.gov site today:			Text area, no char limit	Single	N	Skip Logic Group	Other Why
SAC5542		Which of the following topics best describes the information you wanted today?	Air		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Reason for Visit
			Water
			Waste/Pollution
			Chemicals
			Climate change
			Data set and raw data
			Statistical information
			UVindex
			Fuel/Oil
			Living Green
			Human Health
			Mold
			Pesticides
			Radiation
			Radon
			Recycling
			Lead, mercury, metals
			Laws and regulations
			Science and technology (for example models, methods, data etc.)	B
			Grants and contracts
			Careers and employment
			Other, please specify:	A
SAC5543	A	Please specify the other topic that best describes the reason for your visit.			Text area, no char limit	Single	N	Skip Logic Group	Other Topic looking For
SAC5544	B	Please describe the specific science/technology topic you are on the site for:			Text area, no char limit	single	N	Skip Logic Group	Specific Science/Tech Topic
SAC5546		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the company on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/company/brand
			Promotional email(s) from the company
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC5547		Rank 2 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the company on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/company/brand
			Promotional email(s) from the company
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
SAC5548		Rank 3 (Optional)	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			Video I saw on YouTube
			Internet blogs or discussion forums					Adjust Template/Style Sheet
			Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			Message directly from the company on a social network
			Mobile phone text messages or alerts
			Instant Message from a friend or colleague
			Familiarity with site/company/brand
			Promotional email(s) from the company
			Search engine results
			Word of mouth recommendation from someone I know
			TV, radio, newspaper, or magazine advertising
			Internet advertising
			Don't know					Anchor Answer Choice
			Other					Anchor Answer Choice
ACQLiv0012433		Do you use something other than a desktop computer/laptop (ex: phone or tablet) to access the Internet?	Yes	C	Radio Button	Single	Y		M_Access Internet
			No
ACQLiv0012434	C	Would you use a mobile device to access this website?	Yes	F,G	Radio Button	Single	Y		M_Access EPA
			No
			Not Sure	F,G
ACQLiv0012435	F	Which type of mobile content would you prefer from the EPA?	Mobile site		Radio Button	Single	Y		M_Content Type
			Downloadable Application (ex: iPhone Application, Android Application, Blackberry Application)
			No preference
ACQLiv0012436	G	What type of information would you like to have available from this website on your mobile device? (Please select all that apply.)	Read EPA's latest announcements		Checkbox One Up Vertical	Multi	Y		M_Type of Info
			Learn about an environmental issue
			Find out what my community, family, or I can do about an environmental issue
			Learn about programs my company or organization can join
			Find out what EPA is doing about an issue
			Find environmental information about my local area
			Discover what my company has to do to comply with regulations
			Comment on a draft regulation
			Report data to EPA from my company, state, etc.
			Learn about EPA's research efforts
			Find information for kids
			Do homework or a school project
			Learn about EPA itself
			Report a spill or other problem
			Get a job or internship with EPA
			Find out about grants or contract opportunities
			All of the information from epa.gov should be available on a mobile device
			Other, please specify:	H
ACQLiv0012437	H	Please specify which other way(s) you would like to interact with this website on your mobile device.			Text area, no char limit	Open	N		M_Other-Info
SAC5557		If you could run the EPA website for one day, what is the first thing you would do?			Text area, no char limit	Single	N		Improvement