528 FDIC Main v2 4-24-12.xlsx

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Overview

Current Model Qsts
Custom Qsts Current

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Sheet 1: Current Model Qsts

Model Instance Name:
FDIC Main V2
MID:	MsgI0IhI11sQAFFRl1s5Fg==
Date:	5/6/2010
FDIC Main V2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the perception of accuracy of information on this site.	24	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	How likely are you to return to this site?
2	Please rate the quality of information on this site.	25	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	26	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			29	How likely are you to use this site as your primary resource for gathering information about the FDIC or the banking industry?
5	Please rate the convenience of the features on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the variety of features on this site.			30	I can count on this agency to act in my best interests.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	I consider this agency to be trustworthy.
7	Please rate the visual appeal of this site.			32	This agency can be trusted to do what is right.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Please rate how thoroughly this website discloses information about what this agency is doing.
15	Please rate how quickly agency information is made available on this website.
16	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Search (1=Poor, 10=Excellent, Don't Know)
17	Please rate the relevance of search results on this site.
18	Please rate the organization of search results on this site.
19	Please rate how well the search results help you decide what to select.
20	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
21	Please rate how quickly pages load on this site.
22	Please rate the consistency of speed from page to page on this site.
23	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Custom Qsts Current

Model Instance Name:				red & strike-through: DELETE
FDIC Main V2				underlined & italicized: RE-ORDER
MID: MsgI0IhI11sQAFFRl1s5Fg==				pink: ADDITION
Date: 5/7/10				blue + -->: REWORDING
				violet (bold): SKIP-LOGIC
FDIC Main V2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
EDO02686		How frequently do you visit this site?		First time		Drop down, select one	Single	y	Skip logic	Visit Frequency
				Daily
				Weekly
				Several times a month
				About once a month
				Quarterly
				A few times a year or less
EDO02688		Which of these best describes you?		Analyst/Researcher		Drop down, select one	Single	y	Skip logic	Role
			EDO02688A015	Asset Buyer/Investor
			EDO02688A016	Banker
			EDO02688A017	Bank Regulator/Government Employee
			EDO02688A018	Bank Customer/Consumer/Depositor
				Lawyer
				Student
				Other	A
EDO02689	A	If answered "Other" above, what other role best describes you? (Please specify)				Text area, no char limit		n	Skip logic	OE_Role
EDO02690		What is your primary reason for visiting the site today?		Get current FDIC news, announcements & alerts		Drop down, select one	Single	y	Skip logic	Primary Reason
				Learn about FDIC
				Review banking laws & regulations
				Get information on deposit insurance
				Research and analysis
				Find financial product information
				Find information about financial institutions	B
				Review upcoming conferences & events
				Learn about careers with FDIC
				Learn how FDIC examines banks
				Review enforcement decisions and orders
				Find guidelines, forms or instructions
				Learn about real estate and asset sales
				Use consumer assistance
				Review consumer & community affairs
				Find information about failed banks
				Other	A
EDO02691	B	What specific information about financial institutions were you looking for?				Text field, <100 char		N	Skip logic	OE_Specific Info
EDO02692	A	What is your other primary reason for visiting? (Please specify)				Text area, no char limit		n	Skip logic	OE_Primary Reason
EDO02693		How did you look for information on/navigate the site today? (Please select all that apply.)	EDO02693A001	Used the SEARCH function		Checkbox, one-up vertical	Multi	Y		Look for Information
			EDO02693A010	Top Navigation Bar
			EDO02693A003	Links within the page
			EDO02693A004	Use Quick Links by User
			EDO02693A011	Use the 'Need Help Finding Information' feature
			EDO02693A005	Use the Contact Us link
			EDO02693A006	Use the HELP link
			EDO02693A007	Use the Site Map
			EDO02693A008	Send an email through the "Contact Us" email function
			EDO02693A009	Call the 1-800 number
			EDO02693A012	Other
EDO02694		Did you find the information that you were looking for today?		Yes		Radio button, one-up vertical	Single	Y	OPS	Ability to Find
				No	B
				Partially	B
EDO02695	B	Please tell us what specifically were you looking for?				Text area, no char limit			OPS	OE_Unable to Find
ACQCol0006403		How would you describe your navigation experience on this site today? (Please select all that apply.)	ACQCol0006403A01	I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip logic	Navigation Experience
			ACQCol0006403A02	Links often did not take me where I expected
			ACQCol0006403A03	Had difficulty finding relevant information
			ACQCol0006403A04	Links/labels are difficult to understand	B
			ACQCol0006403A05	Too many links/navigational options to choose from
			ACQCol0006403A06	Had technical difficulties (error messages, broken links, etc.)
			ACQCol0006403A07	Could not navigate back to previous information
			ACQCol0006403A08	I had a navigation difficulty not listed above:	A
ACQCol0006404	A	Other navigation difficulty:							Skip logic	OE_Navigation Difficulty
ACQCol0006405	B	What specific links/labels were difficult to understand?							Skip logic	OE_LinkLabel Difficulty
ACQCol0006406		What specific ways can we improve your experience navigating/browsing on this site?				Text area, no char limit	Single	N		OE_Navigation Improvements
ACQCol0006390		Did you use the search feature during your visit today?	ACQCol0006390A01	Yes	A, B, C	Radio button, one-up vertical	Single	Y	Skip logic	Search Usage
			ACQCol0006390A02	No
			ACQCol0006390A03	Don't recall
ACQCol0006391	A	Did the search feature help you to locate what you were looking for today?	ACQCol0006391A01	Yes		Radio button, one-up vertical	Single	Y	Skip logic	Search Help
			ACQCol0006391A02	Partially
			ACQCol0006391A03	No
ACQCol0006392	B	If you could make one improvement to the search feature, which of the following would you make:	ACQCol0006392A01	Narrow results by a specific date		Radio button, one-up vertical	Single	Y	Skip logic	Search Improvement
			ACQCol0006392A02	Sort results by the most popular to least popular
			ACQCol0006392A03	Narrow by searching within the first set of results I receive
			ACQCol0006392A04	Search by document type, pdf, .wav., etc.
			ACQCol0006392A05	Other improvement suggestion:	D
ACQCol0006393	D	Other search improvement suggestion:				Text area, no char limit	Single	Y	Skip logic	OE_Search Improvement
ACQCol0006394	C	How can we make the search feature more useful to you?				Text area, no char limit	Single	Y	Skip logic	OE_Search Useful
EDO03719		If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)				Text area, no char limit		N		OE_Social Media
EDO02700		Do you use an RSS news reader?		Yes		Radio button, one-up vertical	Single	Y		RSS Reader
				No
				Not sure
EDO02701		What social media site do you use most often?		You Tube		Drop down, select one	Single	Y		Social Media Site
				Twitter
				Facebook
				LinkedIn
				Other
				I don't use any
ACQCol0006395		Do you use a mobile device to access the Internet?	ACQCol0006395A01	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic	Mobile Internet
			ACQCol0006395A02	No
ACQCol0006396	A	What type of mobile device do you use?	ACQCol0006396A01	Android		Drop down, select one	Single	Y	Skip Logic	Mobile Device
			ACQCol0006396A02	iPhone
			ACQCol0006396A08	iPad
			ACQCol0006396A03	Windows Mobile
			ACQCol0006396A04	Blackberry
			ACQCol0006396A07	Other, please specify	D
ACQCol0006397	D	Other mobile device				Text area, no char limit	Single	N	Skip Logic	OE_Mobile Device
ACQCol0006418	B	Would you use a mobile device to access this website?	ACQCol0006418A01	Yes		Radio button, one-up vertical	Single	Y	Skip Logic	Mobile Access
			ACQCol0006418A02	No
EDO02706		If you could improve one thing on the website, what would it be?				Text area, no char limit	single	n		OE_One Improvement