530 Regulations gov 5-1-12.xlsx

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
Regulations.gov
MID:	sJNkhVARwtQkos59ZsYl5w==
Date:	6/25/2008
Regulations.gov MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Functionality (1=poor, 10=excellent, Don't Know)		Satisfaction (1=very dissatisfied, 10=very satisfied)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the usefulness of the services provided on this site.	17	What is your overall satisfaction with this site?	20	How likely are you to return to this site?
2	Please rate the convenience of the services on this site.	18	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the ability to accomplish what you wanted to on this site.	19	How does this site compare to your idea of an ideal website?	21	How likely are you to recommend this site to someone else?
	Look and Feel (1=poor, 10=excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the ease of reading this site.			22	How likely are you to use this site as your primary resource for obtaining regulatory information?
5	Please rate the clarity of site organization.
6	Please rate the clean layout of this site.
	Navigation (1=poor, 10=excellent, Don't Know)
7	Please rate the degree to which the number of steps to get where you want is acceptable.
8	Please rate the ability to find information you want on this site.
9	Please rate the ease of navigation on this site.
	Search (1=poor, 10=excellent, Don't Know)
10	Please rate the usefulness of search results on this site.
11	Please rate how this site provides comprehensive search results.
12	Please rate the organization of search results on this site.
13	Please rate how the search feature helps you to narrow the results to find the information you want.
	Site Performance (1=poor, 10=excellent, Don't Know)
14	Please rate the speed of loading the page on this site.
15	Please rate the consistency of speed on this site.
16	Please rate the reliability of site performance on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
Regulations.gov			underlined & italicized: RE-ORDER
			pink: ADDITION/New Question
Date:	2/17/2012		blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
Regulations.gov CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Question Label
ALM0030		How frequently do you visit this site?	First time		Radio Button One Up Vertical	Single	Y	Skip Logic
			More than once a day
			Once a day
			Once a week
			Once a month
			Twice a year or less
EDO03616		What brought you to the site today?	Followed a link from an email		Radio Button One Up Vertical	Single	Y	Skip Logic	Learned about site
			Followed a link from FederalRegister.gov or RegInfo.gov
			Followed a link/recommendation from another website or news article
			Heard about the site from a friend, co-worker, etc.
			Did an online search which brought me here
			I need this site for my job
			Other, please specify	D
EDO03617	D	Please specify what brought you to the site today.			Text field, no char limit		N	Skip Logic	Other Brought to site
AED08171		Which features on the homepage did you use today? (check all that apply)	Search box/Search tab	A,B, X	Checkbox, one-up vertical	Multi	Y	Skip Logic	Home Page Features
			Browse tab	M, N, O
			Learn tab	L
			Advanced Search	A,B, X
			Are you new to the site?' links
			Regulations with comments due soon
			Newly Posted Regulations
			Other (please specify):	C
			None of the above
ACQCol0010894	M	Are the documents shown under each category grouped logically?	Yes		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Browse Tab
			No	G
ACQCol0010895	G	Please tell us how you feel the document categories could be grouped more logically.			Text field, no char limit		N	Skip Logic	OE_Logical Categorization
ACQCol0010896	N	Each featured regulation on the Browse tab has a 'Comment Now' icon next to it, which links directly to the Submit a Comment page. Did you find this resource useful?	Yes, it was useful		Radio Button One Up Vertical	Single	N	Skip Logic Group	Submit a Comment Page
			No, I did not see that icon
			No, I did not realize where that icon would lead
			No, I wanted to read the regulation first
			No, I did not want to submit a comment
ACQCol0010897	O	Each featured regulation also has a Social Media Share icon. Did you use the Social Media Share functionality today?	Yes, it was useful		Radio Button One Up Vertical	Single	N	Skip Logic Group	SM Share Functionality
			No, I did not see that icon
			No, I did not want to share any regulations
ACQCol0010898	L	Which of these statements best describes your experience with the Regulatory Timeline.	I learned information about the process I did not know		Radio Button One Up Vertical	Single	N	Skip Logic Group	Regulatory Timeline
			I have a better understanding of the Regulatory process
			I still have questions about the Regulatory process that were not answered
			I found the explanations confusing
			I expected different information within the Learn tab
			None of the above
AED08172	C	What other homepage features did you use today?			Text field, <100 char		N	Skip Logic	Other Home Page Features
AED08173	A	Which features on the search results page did you use today? (check all that apply)	Used the Sort By dropdown		Checkbox, one-up vertical	Multi	Y	Skip Logic	Search Features
			Filtered results by Agency
			Filtered results by Category
			Filtered results by Document Type
			Filtered results by Docket Type
			Filtered by Posted
			Filtered by Comment Period
			Filtered by Comments Due
			Searched within Results
			Used the Document Spotlight (magnifying glass icon)	Z
			None of the above
			Other (please specify):	D
ACQWro0008337	Z	How useful was the Document Spotlight feature?	Very useful		Dropdown (Select-one)	Single	Y	Skip Logic	Document Spotlight
			Somewhat useful
			Not useful
AED08180	D	Which other search result features did you use today?			Text field, <100 char		N	Skip Logic	Other Search Features Used
AED08181	B	What was your impression of the search results? (check all that apply)	Results were relevant to my search terms or needs		Checkbox, one-up vertical	Multi	Y	Skip Logic	Impression of Search Feature
			Results were not relevant to my search terms or needs
			Too many results displayed
			Results required too many refinements to get to what I wanted
			Returned not enough/no results
			Search speed was too slow
			Other (please specify):	E
AED08182	E	Please tell us about your impression of the search feature.			Text field, <100 char		N	Skip Logic	Other Impression of Search Feature
EDO03618	X	Please specify what keywords you typed into the search box today.			Text field, no char limit		N	Skip Logic	Search Keyword
ALM0031		Which best describes you?	General public		Dropdown (Select-one)	Single	Y	Skip Logic
			Lobbyist/Trade organization
			Law firm
			Public interest organization
			Academic community
			Small business
			Consultant
			Regulated industry
			Federal government	W,X
			Local/State government
			Foreign government
AED05840	W	Why did you choose to come to this site instead of FDMS.gov? (check all that apply)	I don't know what FDMS.gov is		Checkbox, one-up vertical	Multi	Y	Skip Logic
			I could not find what I needed on FDMS.gov
			Regulations.gov is quicker
			Regulations.gov has a better search engine
			I was looking for a docket or document from another agency
			I forgot my FDMS.gov user name or password
			Other, please specify	Y
AED05841	Y	Other reason for visiting regulations.gov instead of FDMS			Text field, <100 char		N	Skip Logic
AED05842	X	What tasks do you typically use Regulations.gov for? (check all that apply)	Find and/or download a docket		Checkbox, one-up vertical	Multi	Y	Skip Logic
			Find and/or download a document
			Submit a comment
			Confirm that a comment was posted and publicly viewable
			Look up dockets or documents in another agency
			Create reports
			Find a comment with a tracking number
			Bookmark a docket or document
			Set up e-mail notifications
			Look up a regulatory agenda
			Find a historical rule
			Other, please specify	Z
AED05843	Z	Other tasks you typically use Regulations.gov for			Text field, <100 char		N
AED05844		What did you come to the site to do today? (check all that apply)	Find a document		Checkbox, one-up vertical	MULTI	Y	Skip Logic
			Submit a comment	A
			Download documents
			Browse Featured Regulations
			Just wanted to explore the site
			Bookmark a docket or document
			Set up an e-mail notification
			Other, please specify	ZZ
ACQCol0010884	A	When preparing to submit a comment, how do you prefer to read the document? (select all that apply)	Print it out		Checkbox, one-up vertical	MULTI	N	Skip Logic	Document Preference
			Download and read the PDF on the computer
			Read it on the website
			Read it on a tablet or other mobile device
CWS01241	ZZ	Please tell us your other reason for visiting the site today.			Text field, <100 char		N	Skip Logic
ALM0164		Were you able to accomplish what you wanted to do?	Yes		Radio Button One Up Vertical	Single	Y	Skip Logic Group
			No	A
AKR1359	A	Since you did not accomplish what you wanted, what do you intend to do next?	Try this site again later		Radio Button One Up Vertical	Single	Y
			Call the helpdesk
			Submit webform to helpdesk
			Contact department/agency directly
			Nothing-I give up
			Try another site (please specify)	B
AKR1360	B	If you will try another site, please specify:			Text field, <100 char		N
AED05845		If you were looking for a document, what type of document were you looking for? (check all that apply)	Rules		Checkbox, one-up vertical	Multi	N
			Proposed Rules
			Notices
			Public Comment
			Guidance
			Information Collection Requests
			Environmental Impact Statement
			Supporting Materials
			I don't know
			Other
CWS01244		Which of the following did you experience while navigating Regulations.gov today? (Check all that apply)	Links/labels were difficult to understand		Checkbox, one-up vertical	Multi	Y	Skip Logic Group
			Links did not take me where I expected
			Could not navigate back to previous information	C
			Would often feel lost, not know where I was
			Encountered technical difficulties (i.e. error messages, system timeouts)
			I did not experience any navigation difficulties
			Other, please specify	B
CWS01245	B	Please tell us about your other experience.			Text field, no char limit		N	Skip Logic
ACQDom0003567	C	Please describe for us what you experienced today when you could not navigate back to the previous information.			Text field, no char limit		N	Skip Logic	Can't Navigate Back
ACQCol0010885		Which of the following social media tools and services do you use to share information or stay connected to Regulations.gov?	Email/Email Alert		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Social Media
			Facebook
			Twitter
			YouTube
			Blogs
			Podcasts/Online webcasts
			RSS feeds
			API/Widgets
			Other, please specify	A
			None
ACQCol0010886	A	Please tell us which other online services you use to stay connected to Regulations.gov.			Text field, no char limit		N	Skip Logic	Other Social Media
ACQWro0008363		Please share with us any additional details about your experience on Regulations.gov that would help us improve the site. (optional)			Text field no char. Limit		N		Improvement
KFB07315		Regulations.gov has included year-to-date summary statistics and a graphic display of Site Data within the site. How useful do you feel the following additional features would be: Additional types of summary data	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_Summary Data
			Somewhat Useful
			Not Useful
			Don't Know
KFB07316		Dynamically generate summary data and display in real-time	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_RealTime
			Somewhat Useful
			Not Useful
			Don't Know
KFB07317		Highlight effective dates and impacted industries	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_Dates & Industries
			Somewhat Useful
			Not Useful
			Don't Know
ACQWro0008352		Graphically display comments on regulatory actions by submitter group (e.g. law firms, NGOs)	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_Submitter
			Somewhat Useful
			Not Useful
			Don't Know
ACQWro0008339		Graphically display comments on regulatory actions by geographic location	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_Geographic
			Somewhat Useful
			Not Useful
			Don't Know
KFB07319		What other types of summary data would you find useful?			Text field no char. Limit		N		Other Summary Data
KFB07322		If the following features were added to the site, how useful would they be to you? Ability to engage with other Regulations.gov users through messaging and/or forum discussions	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Dashboard_Summary Data
			Somewhat Useful
			Not Useful
			Don't Know
ACQWro0008357		Ability to comment within sections of the Agency documents	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Comment w/in Sections
			Somewhat Useful
			Not Useful
			Don't Know
ACQWro0008358		Ability to track when my comment has been read by the Agency	Very Useful		Dropdown (Select-one)	Single	N	Multiple List	Track Comment
			Somewhat Useful
			Not Useful
			Don't Know