531 USTTB 4-17-12.xlsx

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
USTTB v2
MID:	pY8xJxIRVh9AwxlBEZJIpg==
Date:	6/24/2008
USTTB FORESEE RESULTS MODEL QUESTIONS Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.			26	How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Please rate the convenience of the features on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the variety of features on this site.				I can count on this agency to act in my best interests.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				I consider this agency to be trustworthy.
7	Please rate the visual appeal of this site.				This agency can be trusted to do what is right.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent)
	Please rate how thoroughly this website discloses information about what this agency is doing.
	Please rate how quickly agency information is made available on this website.
	Please rate how well information about this agency's actions can be accessed by the public on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE

USTTB v2

underlined & italicized: RE-ORDER

MID: pY8xJxIRVh9AwxlBEZJIpg==

pink: ADDITION

Date:

blue + -->: REWORDING

violet (bold): SKIP-LOGIC

USTTB CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip To

Type drop-down menu check boxes radio buttons open-ended

Required Y/N

Single or Multi

Special Instructions

Question Label

This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)?

Yes

A

Radio button, one-up vertical

Y

Multi

Skip Logic Group

App Usage

No

ACQwil0012169

A

Which online application(s) do you use?

COLAs Online

B

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Specific App

Formulas Online

C

Permits Online

D

ACQwil0012170

B

Please describe your experience using COLAs Online:

Text area, no char limit

Y

Single

Skip Logic Group

OE_COLAs

ACQwil0012171

C

Please describe your experience using Formulas Online:

Text area, no char limit

Y

Single

Skip Logic Group

OE_Formulas

ACQwil0012193

D

Please describe your experience using Permits Online:

Text area, no char limit

Y

Single

Comparative Matrix Group

OE_Permits

EDO08494

The remaining questions pertain to the TTB.gov website.

Drop down, select one

Y

Single

Visit Frequency

How frequently do you visit our site?

First time

Daily

About once a week

About once a month

About once a year

A few times a year

EDO08480

My primary role in visiting the TTB site today is as (please, select one):

A member of the public

Radio button, one-up vertical

Y

Single

OPS Group

Role

An employee of a company regulated by TTB

An employee of a trade association representing an industry regulated by TTB

A consultant for a company regulated by TTB

A consumer of alcohol and/or tobacco products

An employee of a government agency

Legal assistant/lawyer

Small business owner

Researcher/scientist

International Visitor

Other, please specify

A

EDO08481

A

Other primary role

Text area, no char limit

N

Single

OPS Group

OE_Role

EDO08482

Which of the following represents your primary interest?

Wine

B

Radio Button

Y

Single

Skip Logic Group

Primary Interest

Beer

C

Distilled Spirits

D

Tobacco

E

Firearms

F

Employment/Job Openings

Other (please specify)

A

EDO08483

A

Please specify your other primary interest

Text area, no char limit

N

Single

Skip Logic Group

OE_Primary Interest

EDO08484

B

What type of wine-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Wine Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

B1

EDO08485

B1

Please specify the other wine related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Wine Info

EDO08486

C

What type of beer-related information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Beer Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

C1

EDO08487

C1

Please specify the other beer-related information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Beer Info

EDO08488

D

What type of distilled spirits information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Distilled Info

Conduct research

Submit a sample/formula

Pay/determine taxes

Get labeling approval

Download forms

Other (please specify)

D1

EDO08489

D1

Please specify the other type of distilled spirits information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Distilled Info

EDO08490

E

What type of tobacco information were you looking for today?

Apply for a permit

Check box

Y

Multi-select

Skip Logic Group

Tobacco Info

Conduct research

Submit a sample

Pay/determine taxes

Download forms

Other (please specify)

E1

EDO08491

E1

Please specify the other tobacco information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Tobacco Info

EDO08492

F

What type of firearms/ammunition information were you looking for today?

Conduct research

Check box

Y

Multi-select

Skip Logic Group

Firearms Info

Pay/determine taxes

Download forms

Other (please specify)

F1

EDO08493

F1

Please specify the other firearms/ammunition information you were looking for today

Text area, no char limit

N

Single

Skip Logic Group

OE_Firearms Info

EDO08495

Did you accomplish what you came to the TTB site to do?

Yes

Drop down, select one

Y

Single

Ability to Accomplish

No

EDO08496

Did you use the search feature during your visit today?

Yes

L, K

single

Skip Logic Group

Search Usage

No

Don't recall

EDO08497

L

Please tell us what term(s) you used in your search

Text area, no char limit

N

Single

Skip Logic Group

Search Terms

EDO08498

K

Please tell us about your experience with the site's search feature today. (Please select all that apply.)

The search feature met my needs today.

Checkbox, one-up vertical

Y

Multi

Skip Logic Group

Search Experience

I had issues with the basic search process (how to use it, terms to enter).

F

I had issues with the visual display of the search results (text size, images).

G

I had issues with the search results I received.

H

I had issues with sorting, filtering, advanced search, or lack of these options.

I

I had technical issues with the search feature.

J

None of these

EDO08500

F

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other basic issue

EDO08502

G

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other visual issue

EDO08504

H

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other results issue

EDO08506

I

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other sorting issue

EDO08508

J

Please describe your issue:

Open-ended

Text area, no char limit

N

Skip Logic Group

Other technical issue

EDO08509

How would you describe your experience while on the TTB site today? (Please select all that apply.)

I had no difficulty navigating/browsing/looking for information on this site

Checkbox, one-up vertical

Navigation Experience

Links often did not take me where I expected

A

Had difficulty finding relevant information/products

Links/labels are difficult to understand

B

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

A

I had a navigation difficulty not listed above:

C

EDO08510

C

Please describe your navigation issue:

Text area, no char limit

OE_Navigation Issue

EDO08511

A

Please describe any specific navigation links or paths that did not take you where they should have?

Open-ended

Text area, no char limit

Specific Nav Issue

EDO08512

B

What specific links/labels were difficult to understand?

Open-ended

Text area, no char limit

Nav Links/Labels

EDO08515

If you could make one improvement to the site what would that be?

Text area, no char limit

N

Single

One Improvement