Form 533 CQs for OMB started 5-3-12

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 533 CQs for OMB started 5-3-2012.xlsx

533 CQs for OMB started 5-3-12 - 540 USPTO 5-14-12

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)










Palmetto GBA Railroad










NEW
In the past 90 days, have you visited the Web site of another Medicare contractor?
Yes 1A Radio button, one-up vertical Single y Skip Group Visit Other Site




No






NEW 1A Please rate this Web site compared to the other Medicare Web site you visited in the past 90 days:

Amount of Content

1=Poor
Radio button, scale, no don't know Single Yes Matrix Amount of Content




2


Skip Group





3









4









5









6









7









8









9









Excellent=10





NEW 1A Ease of Use
1=Poor
Radio button, scale, no don't know Single Yes Matrix Ease of Use




2


Skip Group





3









4









5









6









7









8









9









Excellent=10





NEW 1A Ability to find what you are looking for
1=Poor
Radio button, scale, no don't know Single Yes Matrix Ability to find what you are looking for




2


Skip Group





3









4









5









6









7









8









9









Excellent=10





Regulations.gov











Y How useful was having your search keyword highlighted within the search results?
Very useful
Dropdown (Select-one) Single Y Skip Logic Keyword Highlight




Somewhat useful










Not useful







F Do you prefer viewing results in the default List view or in the Table view?
List view T Dropdown (Select-one) Single Y Skip Logic Table Format Opinion




Table view K









Not Sure/No Opinion







T Please tell us why you prefer the List view to the Table view.


Text field, no char limit
N Skip Logic Prefer List

K Please tell us why you prefer the Table view to the List view.


Text field, no char limit
N Skip Logic Prefer Table
USGS - Transparency Model












Have you accessed USGS.gov from a mobile device in the past 30 days?
Yes A,B,C Radio button, one-up vertical Single N Skip Logic Group Mobile Device Use




No







A What type of mobile device did you use: (check one)
Blackberry




Mobile Device Type




Android










iPhone/iTouch










iPad/iPod










Tablet










Other (please specify): AA






AA Please describe the type of most device you used:






OE_Mobile Device Type

B Were you successful in viewing the content that you were seeking with your mobile phone/device?
Yes
Radio button, one-up vertical Single N
Mobile Success




No







C What USGS site content do you most often seek from a mobile device?


Text field, <100 char
N
OE_Mobile Content seeking


Do you use social media regularly (at least once a month)?
Yes A,B Radio button, one-up vertical single N Skip Logic Group SM Use




No










I don't know







A Which of the following social media services do you regularly participate with? (please select all that apply)
Facebook
Checkbox, one-up vertical


SM Type




Twitter










YouTube










Google+










LinkedIn










Internet Forums










Blogs










Other, (please specify): AA






AA What other social media services do you use?


Text field, <100 char
N
OE_SM Type

B How would you like to use social media to interact with the USGS.gov site? (please select all that apply)
Facebook
Checkbox, one-up vertical
N
SM like to Interact Type




Twitter










YouTube










Google+










LinkedIn










Internet Forums










Blogs










Audio/video podcasts










I'd prefer not to interact with this site through social media










Other, (please specify): BB






BB Please tell us another way you would like to use social media to interact with us:


Text field, <100 char
N
OE_SM Other Ways to interact


Did you visit the site today from a social media services?
Yes A Drop down, select one
N Skip Logic Group SM Directed to site




No







A Which social media service were you using that directed you to USGS?
Facebook
Checkbox, one-up vertical
N
SM Service Directed




Twitter










YouTube










Google+










LinkedIn










Other, (please specify): AA






AA What other social media service brought you to USGS?


Text field, <100 char
N
OE_SM Service Directed
Mint,gov










MMW0986 A Which of the following activities do you do with your mobile phone or device?  Please select all that apply: MMW0986A01 Send or receive text messages
Checkbox, one-up vertical M Y Skip Logic Group Mobile Activites Preference Mobile Activites Preference



MMW0986A02 Browse websites









MMW0986A03 Download an application (“app”)










Read emails









MMW0986A04 None of the above


















HealthyPeople












Did you visit the Leading Health Indicators section of the website today?
Yes A Drop down, select one Single Y Skip Logic Group LHI Visit




No







A Which of the following Leading Health Indicators were you interested in today? (Please select all that apply.)
Access to Health Services
Checkbox, one-up vertical Multi Y Skip Logic Group Specific LHI of Interest




Clinical Preventive Services










Environmental Quality










Injury and Violence










Maternal, Infant, and Child Health










Mental Health










Nutrition, Physical Activity, and Obesity










Oral Health










Reproductive and Sexual Health










Social Determinants










Substance Abuse










Tobacco






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