536 GSA Agencywide v3 5-7-2012

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
gsa.gov Agencywide V3
MID:	Jp1JMkxV1sF4pI0kIUdZBQ==
Date:	8/18/2009
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Very dissatisfied 10=Very satisfied)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	23	What is your overall satisfaction with this site?	26	How likely are you to return to this site?
2	Please rate the quality of information on this site.	24	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	25	How does this site compare to your idea of an ideal website?	27	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)
4	Please rate the usefulness of the features provided on this site.
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
17	Please rate how thoroughly this website discloses information about what this agency is doing.
18	Please rate how quickly agency information is made available on this website.
19	Please rate how well information about this agency's actions can be accessed by the public on this website.
	Search (1=Poor, 10=Excellent, Don't Know)
23	Please rate the relevance of search results on this site.
24	Please rate the organization of search results on this site.
25	Please rate how well the search results help you decide what to select.
26	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE

gsa.gov Agencywide V3

underlined & italicized: RE-ORDER

MID:

Jp1JMkxV1sF4pI0kIUdZBQ==

pink: ADDITION

Date:

8/26/2009

blue + -->: REWORDING

gsa.gov Agencywide V3 CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

AED08246

What best describes you? (Select one)

GSA employee

Radio button, one-up vertical

Single

Y

Describes You

Federal government employee (civilian)

Member of the armed forces (military)

State/local government employee

Vendor with an existing government contract

Small business vendor seeking a government contract/get on schedule

Vendor other than small business seeking a government contract/get on schedule

General public

AED08247

On average, how often do you visit gsa.gov?

This is my first time ever

Radio button, one-up vertical

Single

Y

Frequency

Frequently (once a month or more often)

Infrequently (less often than once a month)

AED08248

: Type 5 OPS Please indicate the primary purpose for your current visit to gsa.gov:

Find a GSA employee

Radio button, one-up vertical

Single

Y

Primary Purpose

Forms

Get information about products (office supplies, furniture, etc.)

Get Information about services (administrative, custodial, etc.)

Government property for sale to the general public

GSA regions

Jobs

Per diem/travel (mileage rates, airfare, lodging, etc.)

Policy/regulations

Public buildings/design/real estate

Purchase products (office supplies, furniture, etc.)

Purchase services (administrative, custodial, etc.)

Questions/information about an existing contract

Research/browsing

Sell products/get on schedule

Sell services/get on schedule

Surplus/excess property

Training

Other (please specify)

A

AED08249

A

Please specify your other primary reason.

Text area, no char limit

N

Other Primary Purpose

AED08254

: Type 1 OPS On this visit, how did you primarily look for information on gsa.gov?

Bookmarks

Radio button, one-up vertical

Single

Y

Look for Info

Browse using navigation (click on tabs and links)

Click on home page links

Search engine

AED08255

How can gsa.gov be improved to better meet your needs? Please be as specific as possible.

Text area, no char limit

N

Improvements