537 gsa.gov Agencywide v4 5-10-12

---

Overview

Proposed V4
Current Custom Qsts

---

Sheet 1: Proposed V4

Model Instance Name:
gsa.gov Agencywide V4
MID:
Date:
Partitioned: Yes
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Labels	Functionality (1=Poor, 10=Excellent, Don't Know)		MQ Labels	Satisfaction		MQ Labels	Return (1=Very Unlikely, 10=Very Likely)
1	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.	21	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	Return	How likely are you to return to this site?
2	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.	22	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Functionality - Variety	Please rate the variety of website tools on this site.	23	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of this site.
5	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
6	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
11	Site Performance - Loading	Please rate how quickly pages load on this site.
12	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
13	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
14	Search - Results Relevance	Please rate the relevance of search results on this site.
15	Search - Results Organization	Please rate the organization of search results on this site.
16	Search - Results Help	Please rate how well the search results help you decide what to select.
17	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		GSA Web Content (1=Poor, 10=Excellent, Don't Know)
18	GSA Web Content - Answers	Please rate how well the information viewed today provided answers to your questions.
19	GSA Web Content - Quality	Please rate the quality of information you viewed on this site.
20	GSA Web Content - Understandable	Please rate how understandable the information was that you viewed today.

---

Sheet 2: Current Custom Qsts

Model Instance Name:				red & strike-through: DELETE
gsa.gov Agencywide V4				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date:				blue + -->: REWORDING
gsa.gov Agencywide V4 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
MCW0553		What best describes you? (Select one)	MCW0553A001	GSA employee		Radio button, one-up vertical	Single	Y		Describes You
			MCW0553A002	Federal government employee (civilian)
			MCW0553A003	Member of the armed forces (military)
			MCW0553A004	State/local government employee
			MCW0553A005	Vendor with an existing government contract
			MCW0553A006	Small business vendor seeking a government contract/get on schedule
			MCW0553A007	Vendor other than small business seeking a government contract/get on schedule
			MCW0553A008	General public
MCW0554		On average, how often do you visit gsa.gov?	MCW0554A001	This is my first time ever		Radio button, one-up vertical	Single	Y		Frequency
			MCW0554A002	Frequently (once a month or more often)
			MCW0554A003	Infrequently (less often than once a month)
MCW0555		: Type 5 OPS Please indicate the primary purpose for your current visit to gsa.gov:	MCW0555A001	Find a GSA employee		Radio button, one-up vertical	Single	Y		Primary Purpose
			MCW0555A002	Forms
			MCW0555A003	Get information about products (office supplies, furniture, etc.)
			MCW0555A004	Get Information about services (administrative, custodial, etc.)
			MCW0555A005	Government property for sale to the general public
			MCW0555A006	GSA regions
			MCW0555A007	Jobs
			MCW0555A008	Per diem/travel (mileage rates, airfare, lodging, etc.)
			MCW0555A009	Policy/regulations
			MCW0555A010	Public buildings/design/real estate
			MCW0555A011	Purchase products (office supplies, furniture, etc.)
			MCW0555A012	Purchase services (administrative, custodial, etc.)
			MCW0555A013	Questions/information about an existing contract
			MCW0555A014	Research/browsing
			MCW0555A015	Sell products/get on schedule
			MCW0555A016	Sell services/get on schedule
			MCW0555A017	Surplus/excess property
			MCW0555A018	Training
			MCW0555A019	Other (please specify)	A
MCW0556	A	Please specify your other primary reason.				Text area, no char limit		N		Other Primary Purpose
MCW0557		: Type 1 OPS On this visit, how did you primarily look for information on gsa.gov?	MCW0557A001	Bookmarks		Radio button, one-up vertical	Single	Y		Look for Info
			MCW0557A002	Browse using navigation (click on tabs and links)
			MCW0557A003	Click on home page links
			MCW0557A004	Search engine
MCW0558		How can gsa.gov be improved to better meet your needs? Please be as specific as possible.				Text area, no char limit		N		Improvements