538 Heathfinder v2 5-24-12

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Overview

Custom Qsts EE
Current Model Qsts EE

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Sheet 1: Custom Qsts EE

Healthfinder.gov			red & strike-through: DELETE
Healthfinder.gov			underlined & italicized: RE-ORDER FOR ALPHA
khZAIZ1A9tdUtYghJxQlxQ==			pink: ADDITION
Date:	10/1/2011		blue + -->: REWORDING
Healthfinder.gov CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
ACQLiv0010237		How frequently do you visit the site?	This is my first visit		Radio Button One Up Vertical	Single	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
MMW0512		Which of the following best describes the reason for your visit today?	Wellness/Prevention information for myself		Radio Button One Up Vertical	Single	Y	OPS Group	Reason
			Wellness/Prevention information for someone else (loved one, family, friend)
			Wellness/Prevention information for a patient or client
			Wellness/Prevention information for my work
			Wellness/Prevention information for a school project
			Other, please specify:	A
MMW0513	A	Other reason for your visit			Text area, no char limit	Single	N	OPS Group	Other Reason
MMW0514		Which of the following topics best describes the health information you were looking for? (Please select only one.)	Alcohol/Drug Abuse		Radio button, one-up vertical	Single		OPS Group	Information Topic
			Allergy & Asthma
			Cancer
			Diabetes
			Diet and Fitness
			General Wellness/Preventative Health
			Health Insurance/Medicare
			Heart Disease
			HIV and STDs
			Latest Health News & Research
			Mental Health
			Oral Health
			Pain & Arthritis
			Pregnancy
			Prescription/Medication Assistance
			Sleep Health
			Other, please specify:	A
MMW0515	A	Other information you are seeking						OPS Group	Other Type of Info
MMW0516		Were you able to find what you were looking for?	Yes		Radio Button Two Up Vertical	Single	Y	OPS Group	Find
			No, please specify:	A
			Partially
MMW0517	A	No, please specify:			Text area, no char limit	Single	N	OPS Group	Did Not Find
MMW0520		How would you describe your ability to look for information on this site today? (Please select all that apply.)	Links often did not take me where I expected	A	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Navigation Problems
			Had difficulty finding relevant information
			Links/labels are difficult to understand	B
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information	A
			I had a navigation difficulty not listed above:	C
			I had no difficulty navigating/browsing on this site
MMW0521	C	Please describe your navigation issue:			Text area, no char limit		N	Skip Logic Group	Other Nav Problems
MMW0522	A	Please describe any specific navigation links or paths that did not take you where they should have?			Text area, no char limit		N	Skip Logic Group	Links/Paths Difficulty
MMW0523	B	What specific links/labels were difficult to understand?			Text area, no char limit		N	Skip Logic Group	Links/Labels Difficulty
ACQLiv0010238		Which of the following did you use to locate information on the site? (Please select all that apply)	myhealthfinder Tool (Health advice based on age/sex)	C, D, E, F	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Navigation Method
			Search Tool (Typed in Search box)	C				Randomize
			Health A-Z (Alphabetical listing of health topics)	C
			Quick Guide to Healthy Living	C
			Health News	C
			None of the above					Anchor Answer Choice
ACQLiv0010256	C	Which of the following did you primarily use to locate information on the site? (Please select one)	myhealthfinder Tool (Health advice based on age/sex)		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primary Nav Method
			Search Tool					Randomize
			Health A-Z (Alphabetical listing of health topics)
			Quick Guide to Healthy Living
			Health News
ACQwil0013013	D	Did you use the myhealthfinder tool to get information for yourself or someone else?	Myself		Radio button, one-up vertical	Single	Y	Randomize	Myhealthfinder Tool Use
			Someone else
ACQwil0013014	E	Which of the following will you do as a result of the information you received from the myhealthfinder tool? (Select all that apply)	Talk to a health professional/schedule a Dr. appointment		Checkbox, one-up vertical	Multi	Y	Randomize	Myhealthfinder Result
			Get a recommended medical test
			Get a shot/vaccine
			Change my eating habits
			Change my exercise habits
			Nothing					Anchor Answer Choice
			Other, please specify:	E1				Anchor Answer Choice
ACQwil0013016	E1	What else will you do as a result of the information from the myhealthfinder tool?			Text area, no char limit		N		Other Result
ACQwil0013015	F	If you could make one improvement to the myhealthfinder tool what would it be?			Text area, no char limit	Single	Y		Myhealthfinder improve
MMW0524		Did you use the search tool (search box) during your visit today?	Yes	A, H, I	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Usage
			No
			Don't remember
MMW0525	A	Please tell us about your experience with the search tool (search box) today. (Select all that apply.)	I had issues with the searching process (how to use it, what to enter).	B	Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Experience
			I had issues with the design and layout of the search results (text size, colors).	C
			I had issues with the results of the search.	D
			The search feature met my needs.
			None of these
MMW0526	B	What were your issues with the searching process? (Select all that apply.)	It was not clear how to use the search feature		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Search Process
			I did not know what terms to use to get the results I wanted
			I wanted more advanced search capabilities (exclude certain terms, limit search scope)
			I had a different issue with the searching process:	E
MMW0527	E	My issue was:			Text area, no char limit			Skip Logic Group	Other Search Process
MMW0528	C	What were your issues with the design and layout of the search results? (Select all that apply.)	The link colors were hard to read		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Search Design
			I could not see enough of the descriptions to decide which link to choose
			The text was too small
			The page was too crowded
			I had a different issue with the design and layout of the results:	F
MMW0529	F	My issue was:			Text area, no char limit			Skip Logic Group	Other Search Design
MMW0530	D	What were your issues with the results of the search? (Select all that apply.)	Results were not relevant or not what I wanted		Checkbox, one-up vertical	Multi	N	Skip Logic Group	Search Results
			The order of the results was not what I expected
			There were no results or too few results
			The titles were not helpful
			The descriptions were not helpful
			I could not narrow the results of my search
			I had a different issue with the results of the search:	G
MMW0531	G	My issue was:			Text area, no char limit			Skip Logic Group	Other Search Results
ACQLiv0010257	H	Did you try clicking on links (browse the site) before using the search feature to look for information today?	Yes, I browsed/clicked on links first		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search or Nav First
			No, I went straight to the search feature
			Don't recall
ACQLiv0010258	I	Please tell us what term(s) you used in your search			Text area, no char limit	Single	N	Skip Logic Group	Search Term
ACQLiv0010259		The goal of healthfinder.gov  is to help you and those you care about stay healthy by providing the most reliable health information on the Internet. Before reading this statement did you know that this was the purpose of the healthfinder.gov site?	Yes		Radio button, one-up vertical	Single	Y		Healthfinder Purpose
			No
			Not Sure
ACQwil0013017		How did you arrive on the healthfinder.gov site today:	I came to the site from a search engine fesults page (Google, Bing, Yahoo, etc.)		Radio button, one-up vertical	Single	Y		Brought to Site
			I was previously on the Healthcare.gov site
			I was previously on the Health.gov site
			I am familiar with the site so I typed the url into my browser
			Message or recommendation from a friend on a social network
			Internet blogs or discussion forums
			I clicked on a link from Facebook
			I clicked on a link from Twitter
			Mobile phone text messages or alerts
			Email marketing from Healthfinder (e.g., e-newsletter)
			Healthfinder e-card
			Word of mouth recommendation from someone I know
			TV, radio, newspaper or magazine advertising
			Internet advertising
			Conference/presentation
			Don't Know
			Familiarity with site
MMW0541		Which best describes your role?	Caretaker		Radio button, one-up vertical	Single	Y	OPS Group	Role
			Doctor/Nurse
			Government Employee
			General Public
			Librarian
			Public Health Professional
			Researcher
			Student
			Teacher/Educator
			Other, please specify	A
MMW0542	A	Other role			Text area, no char limit	Single	N	OPS Group	Other Role
MMW0543		How old are you?	19 or under		Dropdown (Select-one)	Single	Y		Age
			20-34 years old
			35-49 years old
			50-64 years old
			65 or older
			Prefer not to answer
MMW0544		How would you describe yourself?	Hispanic or Latino		Checkbox, one-up vertical	Multi	Y		Ethnicity
			Black or African American
			White
			Asian
			American Indian or Alaska Native
			Native Hawaiian or Other Pacific Islander
			Prefer not to answer
MMW0545		What is the highest level of education you have completed?	High school or less		Radio Button One Up Vertical	Single	Y		Education
			Some college
			College degree
			Advanced degree
			Prefer not to answer
MMW0518		After using the healthfinder website today, how likely are you to do one of the following activities: [Please select all that apply]	Bookmark this page for later use		Checkbox One Up Vertical	Multi	Y	OPS Group	After Visit Activities
			Make a health decision for myself or someone I care for
			Do additional research online
			Download content to a portable device, like a mobile phone, PDA, or ipod
			Email the information to a friend or family member
			Join a health program, such as an exercise, weight loss or smoking cessation program
			Make an appointment with a doctor or healthcare provider
			Post Healthfinder content on your social networking profile, such as Facebook or MySpace
			Print the information and share it
			Send an e-card
			Talk to a friend or family member about the information I found today
			Watch an online video about this topic
			Write in an online diary or blog
			Other, please specify:	A
MMW0519	A	Other activity:			Text area, no char limit		N	OPS Group	Other Activity
MMW0548		If you could make one improvement to the healthfinder site what would it be?			Text area, no char limit	Single	Y		One Improvement

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Sheet 2: Current Model Qsts EE

Healthfinder.gov
Healthfinder.gov
MID:	khZAIZ1A9tdUtYghJxQlxQ==
Date:	9/29/2011
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Primary Resource (1=Very Unlikely, 10=Very Likely)
	Please rate the accuracy of information on this site.		What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		How likely are you to use this site as your primary resource for obtaining health or health policy information?
	Please rate the quality of information on this site.		How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
	Please rate the freshness of content on this site.		How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Return (1=Very Unlikely, 10=Very Likely)
	Please rate the usefulness of the features provided on this site.				How likely are you to return to this site?
	Please rate the convenience of the features on this site.				Lifestyle Change (1=Very Unlikely, 10=Very Likely)	**Not Sure if this has been approved but is on the current survey**
	Please rate the variety of features on this site.				How likely are you to make a healthy lifestyle change within 2 months based on the information you found on this site?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Please rate the visual appeal of this site.
	Please rate the balance of graphics and text on this site.
	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
	Please rate how well the site is organized.
	Please rate the options available for navigating this site.
	Please rate how well the site layout helps you find what you are looking for.
	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
	Please rate the relevance of search results on this site.
	Please rate the organization of search results on this site.
	Please rate how well the search results help you decide what to select.
	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
	Please rate how quickly pages load on this site.
	Please rate the consistency of speed from page to page on this site.
	Please rate the ability to load pages without getting error messages on this site.