553 FDA Browse 6-27-12

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
FDA Satisfaction Survey
MID:	xUE4gkERpoI5QVAk1J94RQ==
Date:	7/31/2009
FDA Satisfaction Survey MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	NOTE: All questions under each element are required. Element questions are partitioned among surveys.		Satisfaction questions are required. Satisfaction questions appear on all surveys.		Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys.
	REQUIRED ELEMENTS (common to all websites)
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the <strong>accuracy of information</strong> on this site.	18	What is your <strong>overall satisfaction</strong> with this site? (1=Very Dissatisfied, 10=Very Satisfied)	21	How likely are you to <strong>return to this site</strong>?
2	Please rate the <strong>quality of information</strong> on this site.	19	How well does this site <strong>meet your expectations</strong>? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the <strong>freshness of content</strong> on this site.	20	How does this site <strong>compare to your idea of an ideal website</strong>? (1=Not Very Close, 10=Very Close)	22	How likely are you to <strong>recommend this site to someone else</strong>?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the <strong>visual appeal</strong> of this site.			23	How likely are you to use this site as your <strong>primary resource for obtaining information from this organization</strong>?
5	Please rate the <strong>balance of graphics and text</strong> on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the <strong>readability of the pages</strong> on this site.			24	I can count on this agency to <strong>act in my best interests</strong>.
	Navigation (1=Poor, 10=Excellent, Don't Know)			25	I consider this agency to be <strong>trustworthy</strong>.
7	Please rate <strong>how well the site is organized</strong>.			26	This agency can be trusted to <strong>do what is right</strong>.
8	Please rate the <strong>options available for navigating</strong> this site.				Future Participation (1=Very Unlikely, 10=Very Likely)
9	Please rate <strong>how well the site layout helps you find what you are looking for</strong>.			27	How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days?
10	Please rate the <strong>number of clicks to get where you want</strong> on this site.
	Online Transparency (1=Poor, 10=Excellent)
11	Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing.
12	Please rate how <strong>quickly agency information is made available</strong> on this website.
13	Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how <strong>quickly pages load</strong> on this site.
15	Please rate the <strong>consistency of speed from page to page</strong> on this site.
16	Please rate the <strong>ability to load pages without getting error messages</strong> on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
17	Please rate the <strong>relevance of search results</strong> on this site.
18	Please rate the <strong>organization of search results</strong> on this site.
19	Please rate how well the <strong>search results help you decide what to select</strong>.
20	Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
FDA Satisfaction Survey			underlined & italicized: RE-ORDER
MID: xUE4gkERpoI5QVAk1J94RQ==			pink: ADDITION
7/31/2009			blue + -->: REWORDING
			violet (bold): SKIP-LOGIC
FDA Satisfaction Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip To	Type (select from list)	Single or Multi	Required Y/N	spec	Question Label
AED08556		Which of the following best describes the type of information you were looking for? (Please select all that apply.)	Food		Checkbox One Up Vertical	Multi	Y	Skip Logic Group	Info Looking For
			Drugs
			Recalls	L, N, O
			Medical Devices
			Vaccines
			Blood
			Biologics
			Animal/Veterinary
			Cosmetics
			Radiation-Emitting Products
			Tobacco Products	A,B,C,D
			Combination Products
			Advisory Committees
			Science & Research
			Regulatory Information
			Safety
			Emergency Preparedness
			International Programs
			News & Events
			Training and Continuing Education
			Inspections/Compliance
			Information for State & Local Officials
			Information for Consumers
			Information for Industry
			Information for Health Professionals
			Other, please specify:	H
AED08557	H	Please specify the type of information you were looking for:			Text area, no char limit	Single	N	Skip Logic Group	Other Info
ACQSto0005572	A	Which best describes the primary role that brought you to the FDA website to look for tobacco information?	Retailer who sells tobacco products		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Tobacco Role
			Cashier or employee at a retail establishment
			Manufacturer of tobacco products
			Employee of a tobacco manufacturing company
			Tobacco retailer association
			Public health professional
			State/local government agency employee
			Tobacco cessation or tobacco control organization employee
			Person who uses tobacco products
			General consumer
			Other, please specify:	G
ACQSto0005554	G	Please describe the role that brought you to the FDA website today to look for tobacco information:			Text area, no char limit	Single	N	Skip Logic Group	Other Tobacco Role
ACQSto0005574	B	Which of the following best describes the information you were looking for today?	Family Smoking Prevention and Tobacco Control Act		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Tobacco Information
			Guidance, compliance and regulatory information
			Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)
			Information about how to submit new tobacco products for FDA approval
			Current news and events from Center for Tobacco Products (CTP)
			Resources on how to quit smoking
			Resources on how to prevent youth smoking
			Public dockets for comment
			Break the Chain of Tobacco Addiction campaign materials
			Tobacco Products Advisory Committee
			Information about the Center for Tobacco Products (CTP)
			Other, please specify:	I
ACQSto0005580	I	Please describe the information you came to the site for:			Text area, no char limit	Single	N	Skip Logic Group	OE Tobacco Info
ACQSto0005576	C	Which of the following best describes the type of information you were looking for?	General information about the tobacco regulations and guidance		Radio Button One Up Vertical	Single		Skip Logic Group	Type of Tobac Info
			Guidelines and recommendations for retailers and tobacco manufacturers
			Professional training for retailers and tobacco manufacturers
			Information about preventing smoking or quitting smoking
			Educational materials
			Campaigns and initiatives
			Print materials (fact sheets, brochures, posters, etc.)
			Multimedia products (podcasts, videos, widgets, etc.)
			Data and statistics about tobacco use
			Scientific research, articles, publications, and journals
			Tools, software applications, systems, and other resources
			Grants and funding opportunities
			Jobs and careers
			Other, please specify:	J
ACQSto0005582	J	Please describe the type of information you were looking for:			Text area, no char limit	Single	N	Skip Logic Group	OE Type of Tobac Info
ACQSto0005577	D	How are you primarily planning to use the information you were looking for today?	For a trade association who deals with tobacco		Radio Button One Up Vertical	Single		Skip Logic Group	Use Tobacco Info
			For a retailer who sells tobacco products
			For a manufacturer who produces tobacco products
			For a business / workplace
			For a public health agency
			For a research institution
			For an educational institution or teaching purposes
			For a school / class project
			For my own health
			For my family member or friend
			Other, please specify	K
ACQSto0005583	K	Please describe how you are going to use the tobacco information:			Text area, no char limit	Single	N	Skip Logic Group	OE Type of Tobac Info
ACQCol0010516	L	Did you view a photo of a recalled product on the FDA website today?	Yes	M	Radio Button One Up Vertical	Single	Y		Recall Photo on FDA
			No
			Not Sure
ACQCol0010487	M	Was viewing the photo helpful?	Yes		Radio Button One Up Vertical	Single	Y		Photo Helpful
			No
ACQCol0010488	N	FDA also provides photos of recalled products on the FDA Flickr page. Have you ever visited the FDA Flickr page?	Yes		Radio Button One Up Vertical	Single	Y		Recall Photo on Flickr
			No
			Not Sure
ACQCol0010489	O	Which of the following ways would you prefer to see photos of recalled products: (Select one)	On the FDA website		Radio Button One Up Vertical	Single	Y		Photo Preference
			On the FDA Flickr page
			No preference
			I do not view photos of recalled products
			Other	P
ACQCol0010490	P	Please specify how you prefer to see photos of recalled products:			Text field, <100 char	Single	N		OE_Photo Preference
EDO03237		For this visit to the FDA site, which of the following roles best describes you?	Regulated industry	A	Radio Button One Up Vertical	Single	Y	Skip Logic Group	Role
			Consumer
			Scientist, researcher
			Patient
			Caregiver, friend, family member of a person interested in health issues
			Physician
			Nurse, physician's assistant, nurse practitioner
			Pharmacist
			Other type of healthcare provider
			State or local public health professional
			Not-for-profit public health professional
			Consultant
			Attorney/Legal Counsel
			Educator, professor, teacher
			Student
			Journalist/Media
			Policymaker, legislator, staff
			FDA grantee
			FDA employee
			First responder
			Other, please specify:	C
EDO03238	A	Which of the following best describes your company/organization?	Manufacturer	B				Skip Logic Group
			Distributor	B
			Importer	B
			Other	B
EDO03239	B	Which of the following industry categories is your company/organization a part of? (Please select all that apply)	Drugs & Biologics (Human)					Skip Logic Group
			Drugs & Biologics (Animal)
			Medical Devices
			Food
			Dietary Supplements
			Cosmetics
			Tobacco
AKR5238	C	Please describe your role in visiting the site today:			Text area, no char limit	Single	N	Skip Logic Group
AKR5239		How frequently do you visit the FDA.gov website?	This is my first time		Drop down, select one	Single	Y
			Daily
			Weekly
			Monthly
			A couple times a year
			About once a year
AKR5241		Did you find the information you were looking for?	Yes		Radio Button One Up Vertical	Single	Y	Skip Logic Group
			Partially	G
			Still looking
			No	G
AKR5242	G	If you didn’t find all the information you were looking for, what couldn’t you find?			Text area, no char limit	Single	N	Skip Logic Group
ACQHul0006055		Did you use the main search feature on the FDA site today?	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Search
			No
ACQHul0006056	A	Were you able to find relevant results for what you were looking for on our site?	Yes, results were relevant to my search		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Relevance
			Somewhat, results were partially relevant to my search	E
			No, I did not find any useful information	E
ACQwil0013849	E	What were you searching for that you couldn't find?			Text area, no char limit	Single	N	Skip Logic Group	OE_SearchUnabletoFind
ACQHul0006057	B	Which of the following topic areas was your search related to? (select all that apply)	Food		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Search Topic
			Drugs
			Medical Devices
			Vaccines
			Blood
			Biologics
			Animal & Veterinary
			Cosmetics
			Radiation-Emitting Products
			Tobacco Products
			Recalls
			Warning Letters
			None of the above
ACQHul0006027		Did you use the Advanced Search feature today?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Use Adv Search
			No
			Don't Know
ACQHul0006028	A	Which of the following advanced search options did you use? (select all that apply)	Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Adv Search Options
			Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)
ACQwil0013821		On a scale of 1 to 5, with 1=Strongly Disagree and 5=Strongly Agree, please select your level of agreement with the following statements:	1= Strongly Disagree		Radio button, scale, no don't know	Single	Y		Navigation Experience
		Links took me where I wanted to go on the site	2
			3
			4
			Strongly Agree = 5
ACQwil0013822		Section titles clearly describe the content	1= Strongly Disagree		Radio button, scale, no don't know	Single	Y		Navigation Experience
			2
			3
			4
			Strongly Agree = 5
ACQwil0013863		Links and labels are easy to understand	1= Strongly Disagree		Radio button, scale, no don't know	Single	Y		Navigation Experience
			2
			3
			4
			Strongly Agree = 5
ACQwil0013850		The way the information is organized makes sense to me	1= Strongly Disagree		Radio button, scale, no don't know	Single	Y		Navigation Experience
			2
			3
			4
			Strongly Agree = 5
EDO0711		Which of the following would you like to see more of on the FDA website:	Blogs		Checkbox, one-up vertical	Multi	Y	OPS Group	Additional Activities
			Videos
			Email Updates
			Podcasts or Audio
			Mobile Alerts
			Webinars
			None of the above
			Other, please specify:	K
EDO0712	K	Other interactive mediums you would like on the FDA site:
AED11047		In which state do you reside?	Alabama		Drop down, select one	Single	N		State
			Alaska
			Arizona
			Arkansas
			California
			Colorado
			Connecticut
			Delaware
			Florida
			Georgia
			Hawaii
			Idaho
			Illinois
			Indiana
			Iowa
			Kansas
			Kentucky
			Louisiana
			Maine
			Maryland
			Massachusetts
			Michigan
			Minnesota
			Mississippi
			Missouri
			Montana
			Nebraska
			Nevada
			New Hampshire
			New Jersey
			New Mexico
			New York
			North Carolina
			North Dakota
			Ohio
			Oklahoma
			Oregon
			Pennsylvania
			Rhode Island
			South Carolina
			South Dakota
			Tennessee
			Texas
			Utah
			Vermont
			Virginia
			Washington D.C.
			Washington
			West Virginia
			Wisconsin
			Wyoming
EDO03243		If you could make one improvement to the site what would that be?			Text area, no char limit	Open	N		One Improvement
		If this website had a mobile version, would you access it from your mobile device?	Yes	A, B	Radio Button One Up Vertical	Single	Y	Skip Logic Group	Mobile Site Use
			No, I don't have a mobile device that allows me to access the web
			No, I would not use my mobile device to access this website
	A	What content would you like to be able to view from your mobile device?	MedWatch		Radio Button One Up Vertical	Single	N	Skip Logic Group	Mobile Content
			Drug Safety
			Recalls
			FDA News
			Consumer Updates
			Other, please specify:	C
	C	Please specify the content you want to view on your mobile device:			Text area, no char limit	Single	N	Skip Logic Group	Other Mobile Content
	B	What type of mobile device do you use?	Android		Radio Button One Up Vertical	Single	N	Skip Logic Group	Mobile Device
			iPhone
			Blackberry
			Other, please specify:	D
	D	Other mobile device:			Text area, no char limit	Single	N	Skip Logic Group	Other Mobile Device