| Model Instance Name: |
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| NIJ v2 |
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| MID: |
sRtUsdwR1UQh9E5NlhsFBw== |
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| Date: |
2/22/2011 |
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| NIJ v2 MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
21 |
(1=Very Dissatisfied, 10=Very Satisfied) |
24 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
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What is your overall satisfaction with this site? |
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Recommend (1=Very Unlikely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
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(1=Falls Short, 10=Exceeds) |
25 |
How likely are you to recommend this site to someone else? |
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Search (1=Poor, 10=Excellent, Don't Know) |
22 |
How well does this site meet your expectations? |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
| 4 |
Please rate the relevance of search results on this site. |
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(1=Not Very Close, 10=Very Close) |
26 |
I can count on this agency to act in my best interests. |
| 5 |
Please rate the organization of search results on this site. |
23 |
How does this site compare to your idea of an ideal website? |
27 |
I consider this agency to be trustworthy. |
| 6 |
Please rate how well the search results help you decide what to select. |
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28 |
This agency can be trusted to do what is right. |
| 7 |
Please rate how well the search feature helps you to narrow the results to find what you want. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 8 |
Please rate the visual appeal of this site. |
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| 9 |
Please rate the balance of graphics and text on this site. |
| 10 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
| 11 |
Please rate how well the site is organized. |
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| 12 |
Please rate the options available for navigating this site. |
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| 13 |
Please rate how well the site layout helps you find what you are looking for. |
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| 14 |
Please rate the number of clicks to get where you want on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 15 |
Please rate how quickly pages load on this site. |
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| 16 |
Please rate the consistency of speed from page to page on this site. |
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| 17 |
Please rate the ability to load pages without getting error messages on this site. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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| 18 |
Please rate how thoroughly this site discloses information about what this agency is doing. |
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| 19 |
Please rate how quickly agency information is made available on this site. |
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| 20 |
Please rate how well information about this agency's actions can be accessed by the public on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| NIJ v2 |
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underlined & italicized: RE-ORDER |
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MID: sRtUsdwR1UQh9E5NlhsFBw==
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pink: ADDITION |
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| Date: |
1/17/2012 |
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blue + -->: REWORDING |
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| NIJ v2 CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer IDs (DOT ONLY) |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| ACQCol0009751 |
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How likely are you to discourage someone from interacting with this agency? |
ACQCol0009751A01 |
1 = Very Unlikely |
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Radio button, scale, no don't know |
Single |
Y |
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WordofMouthIndex |
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ACQCol0009751A02 |
2 |
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ACQCol0009751A03 |
3 |
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ACQCol0009751A04 |
4 |
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ACQCol0009751A05 |
5 |
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ACQCol0009751A06 |
6 |
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ACQCol0009751A07 |
7 |
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ACQCol0009751A08 |
8 |
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ACQCol0009751A09 |
9 |
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ACQCol0009751A10 |
10 = Very Likely |
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| EDO08730 |
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How frequently do you visit this site? |
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First time |
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Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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| EDO08731 |
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Which best describes you? |
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Agency administrator/ manager |
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Drop down, select one |
Single |
Y |
Skip Logic Group |
DescribesYou |
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Law enforcement officer |
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Corrections officer |
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Officer of the Court |
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Trainer or educator |
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Behavioral/ social science researcher |
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Forensic Science Practitioner |
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Technology researcher/ developer |
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Elected/appointed official, or a member of their staffs |
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Student |
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General Public |
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Other |
A |
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| ACQCol0008523 |
A |
Please specify: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Describes You |
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| EDO08732 |
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What is the main reason for your visit to NIJ this session? |
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Guidance on a policy/practice decision or change |
|
Radio button, one-up vertical |
Single |
Y |
OPS Group |
MainReason |
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Guidance on developing/ changing a practice or intervention program |
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Guidance on using or buying technology/ equipment |
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Information for a technology development project |
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Apply for/ find information on available funding |
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Find or take training |
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Materials for a course I'm teaching |
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Materials for a course I'm taking |
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Information for a research project |
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Background information on a topic |
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List of resources on a topic |
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Other |
A |
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| EDO08733 |
A |
Please describe what the main reason for your visit to NIJ this session was: |
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Text field, <100 char |
Single |
N |
OPS Group |
OE_MainReason |
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| EDO08734 |
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What prompted you to visit the NIJ site? |
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Search engine |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
PromptedYou |
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Another website/link |
B |
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Email |
C |
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A colleague or instructor |
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Prior use of the site |
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Other |
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I don't remember |
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| EDO08735 |
B |
Which website/link prompted you to visit? |
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Another DOJ site |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Website/Link |
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Another government site |
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An association site |
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A university or college site |
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A commercial site |
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Other |
D |
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| EDO08736 |
D |
Please specify which other website/link: |
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Text area, no char limit |
Single |
N |
OPS Group |
OE_Other Website/Link |
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| EDO08737 |
C |
Where was the email sent from? |
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From a colleague |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Email Origin |
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From NIJ |
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From another email service |
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Other |
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| EDO08739 |
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Were you able to find what you were looking for? |
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I found the information, and it was VERY USEFUL |
A,B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Find |
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I found the information, but it was HARD TO UNDERSTAND |
A,B |
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I found the information, but it was TOO MUCH INFORMATION to be useful |
A,B |
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I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful |
A,B |
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I was NOT able to find the information that I was looking for |
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Not Applicable |
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| EDO08740 |
A |
How did you find what you were looking for today? |
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I used the search box on this Web site. |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Info Found |
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I browsed the content on this Web site. |
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I browsed the content and used the search box on this Web site. |
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I used a bookmark or link to go there directly. |
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I used a Web search engine, like Google or Bing. |
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Other |
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| EDO08741 |
B |
What will you do with the information you found on the site? |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
OE_Do With Info |
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Did you experience any difficulties while navigating nij.gov today? |
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Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Navigation Difficulty |
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No |
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C |
What type of navigation difficulty did you primarily experience? |
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Links often did not take me where I expected |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Which Navigation Difficulty |
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Had difficulty finding relevant information |
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Links/labels are difficult to understand |
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Too many links/navigational options to choose from |
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Could not navigate back to previous information |
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Had technical difficulties (error messages, broken links, etc.) |
D |
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I had a navigation difficulty not listed above |
E |
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D |
Please describe any specific broken links or other errors you encountered: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Nav errors |
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E |
Please describe your other navigation difficulty: |
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Text area, no char limit |
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N |
Skip Logic Group |
OE-Nav Other Difficulty |
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| EDO08742 |
|
Did you use the search feature today? |
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Yes |
A,B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Search |
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No |
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| EDO08743 |
A |
Were the search results helpful? |
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Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Search results |
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No |
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| EDO08744 |
B |
Was the search feature difficult to use? |
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Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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| EDO08745 |
C |
Why was the search feature difficult to use? (Choose your primary reason) |
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It returned no useful results. |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Search Difficulties |
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It returned too many results. |
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Results links were broken. |
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Results were not relevant to my search terms or needs. |
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Results showed old versions of pages/documents. |
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Search required too many attempts. |
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Results were too similar/redundant. |
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I was not sure what words to use in my search. |
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Search speed was too slow. |
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Other |
D |
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| EDO08746 |
D |
Please describe the search difficulties you experienced: |
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Text area, no char limit |
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N |
Skip Logic Group |
Other - Search Difficulties |
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ACQWro0010345 |
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Are you interested in reading NIJ materials on an electronic reader? |
ACQWro0010345A01 |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Reader |
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ACQWro0010345A02 |
No |
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Which electronic reader are you likely to use to read NIJ materials? |
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Amazon Kindle |
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Apple Ipad |
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ACQWro0010310A05 |
Sony Reader |
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ACQWro0010310A06 |
Other |
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ACQWro0010311 |
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Which other electronic reader do you own are would be likely to use? |
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OE_Which Reader |
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If you could improve one thing about this website, what would it be? |
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Improvements |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| NIJ v2 |
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underlined & italicized: RE-ORDER |
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MID: sRtUsdwR1UQh9E5NlhsFBw==
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pink: ADDITION |
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| Date: |
1/17/2012 |
blue + -->: REWORDING |
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| NIJ v2 CUSTOM QUESTION LIST |
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QID
(Group ID) |
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Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| ACQCol0009751 |
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How likely are you to discourage someone from interacting with this agency? |
1 = Very Unlikely |
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Radio button, scale, no don't know |
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WordofMouthIndex |
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9 |
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10 = Very Likely |
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| EDO08730 |
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How frequently do you visit this site? |
First time |
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Single |
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Visit Frequency |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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| EDO08731 |
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Which best describes you? |
Agency administrator/ manager |
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Drop down, select one |
Single |
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DescribesYou |
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Law enforcement officer |
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Corrections officer |
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Officer of the Court |
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Trainer or educator |
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Behavioral/ social science researcher |
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Forensic Science Practitioner |
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Technology researcher/ developer |
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Elected/appointed official, or a member of their staffs |
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Student |
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General Public |
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Other |
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A |
Please specify: |
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Text area, no char limit |
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Skip Logic Group |
OE_Describes You |
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| EDO08732 |
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What is the main reason for your visit to NIJ this session? |
Guidance on a policy/practice decision or change |
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MainReason |
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Guidance on developing/ changing a practice or intervention program |
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Guidance on using or buying technology/ equipment |
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Information for a technology development project |
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Apply for/ find information on available funding |
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Find or take training |
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Materials for a course I'm teaching |
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Materials for a course I'm taking |
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Information for a research project |
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Background information on a topic |
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List of resources on a topic |
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Other |
A |
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| EDO08733 |
A |
Please describe what the main reason for your visit to NIJ this session was: |
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Text field, <100 char |
Single |
N |
OPS Group |
OE_MainReason |
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| EDO08734 |
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What prompted you to visit the NIJ site? |
Search engine |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
PromptedYou |
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Another website/link |
B |
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Email |
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A colleague or instructor |
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Prior use of the site |
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Other |
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I don't remember |
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| EDO08735 |
B |
Which website/link prompted you to visit? |
Another DOJ site |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Website/Link |
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Another government site |
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An association site |
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A university or college site |
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A commercial site |
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Other |
D |
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| EDO08736 |
D |
Please specify which other website/link: |
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Text area, no char limit |
Single |
N |
OPS Group |
OE_Other Website/Link |
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| EDO08737 |
C |
Where was the email sent from? |
From a colleague |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Email Origin |
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From NIJ |
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From another email service |
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Other |
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| EDO08739 |
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Were you able to find what you were looking for? |
I found the information, and it was VERY USEFUL |
A,B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Find |
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I found the information, but it was HARD TO UNDERSTAND |
A,B |
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I found the information, but it was TOO MUCH INFORMATION to be useful |
A,B |
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I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful |
A,B |
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I was NOT able to find the information that I was looking for |
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Not Applicable |
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| EDO08740 |
A |
How did you find what you were looking for today? |
I used the search box on this Web site. |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
How Info Found |
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I browsed the content on this Web site. |
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I browsed the content and used the search box on this Web site. |
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I used a bookmark or link to go there directly. |
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I used a Web search engine, like Google or Bing. |
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Other |
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| EDO08741 |
B |
What will you do with the information you found on the site? |
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Text area, no char limit |
Single |
N |
Skip Logic Group |
OE_Do With Info |
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| EDO08742 |
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Did you use the search feature today? |
Yes |
A,B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Search |
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No |
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| EDO08743 |
A |
Where the search results helpful? -->: Were the search results helpful? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Search results |
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No |
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| EDO08744 |
B |
Was the search feature difficult to use? |
Yes |
C |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty with Search |
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No |
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| EDO08745 |
C |
Why was the search feature difficult to use? (Choose your primary reason) |
It returned no useful results. |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
What Difficulties |
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It returned too many results. |
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Results links were broken. |
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Results were not relevant to my search terms or needs. |
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Results showed old versions of pages/documents. |
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Search required too many attempts. |
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Results were too similar/redundant. |
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I was not sure what words to use in my search. |
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Search speed was too slow. |
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Other |
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| EDO08746 |
D |
Please describe the search difficulties you experienced: |
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Text area, no char limit |
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N |
Skip Logic Group |
Other - Difficulties |
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Are you interested in reading NIJ materials on an electronic reader? |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Reader |
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No |
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A |
Which electronic reader are you likely to use to read NIJ materials? |
Amazon Kindle |
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Radio button, one-up vertical |
Multi |
Y |
Skip Logic Group |
Which Reader |
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Apple Ipad |
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Barnes and Noble Nook |
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Smart Phone |
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Sony Reader |
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Other |
B |
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B |
Which other electronic reader do you own are would be likely to use |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Which Reader |
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| EDO08747 |
|
If you could improve one thing about this website, what would it be? |
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Text area, no char limit |
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N |
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Improvements |
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