567 DOL Union Reports V2 model

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Overview

Sheet1
Model Qsts
Current CQs

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Sheet 1: Sheet1

Welcome

Thanks for visiting our site. You have been randomly selected to take part in this Customer Satisfaction survey to let us know what we're doing well and where we need to do better. To ensure accuracy, we've asked ForeSee, an objective independent vendor, to help us gather this feedback. Please take a minute or two to give us your opinion. The feedback you provide will help us serve you better in the future. All results are strictly confidential.

Thank You

Thank you for your time in completing this survey. Your input is very valuable to us and will be evaluated and used to serve you better in the future.
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Sheet 2: Model Qsts

Model Instance Name:
DOL Union Reports V2
MID:		4Jo1VNRAZpccspok4UkkFg==
Partitioned (Y/N)?		No
Date:		9/14/2012
DOL Union Reports V2
Model questions utilize the ACSI methodology to determine scores and impacts
	MQ Label	ELEMENTS (drivers of satisfaction)		MQ Label	CUSTOMER SATISFACTION		MQ Label	FUTURE BEHAVIORS
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
	Content - Accuracy	Please rate your perception of the accuracy of information on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Recommend	How likely are you to recommend this site to someone else?
	Content - Quality	Please rate the quality of information on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Return (1=Very Unlikely, 10=Very Likely)
	Content - Freshness	Please rate the freshness of content on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Return	How likely are you to return to this site?
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
DOL Union Reports V2				underlined & italicized: RE-ORDER
MID: 4Jo1VNRAZpccspok4UkkFg==				pink: ADDITION
Date:	9/14/2012			blue + -->: REWORDING
DOL Union Reports V2 CUSTOM QUESTION LIST
CQID	Skip To	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip From	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
CJI4176		How frequently do you visit this website?	CJI4176A01	First time		Radio button, one-up vertical	Single	N		Visit Frequency
			CJI4176A02	Every day
			CJI4176A03	About once a week
			CJI4176A04	About once a month
			CJI4176A05	Every few months or less often
CJI4177		Which of the following best describes your role in visiting our website today?	CJI4177A01	Union member		Radio button, one-up vertical	Single	N	Skip Logic Group*	Role
			CJI4177A02	Union officer
			CJI4177A03	General public
			CJI4177A04	Academic
			CJI4177A05	Member of Media
			CJI4177A06	Government Employee
			CJI4177A07	Member of Public Interest Group
			CJI4177A08	Other	A
CJI4178	A	Please briefly describe your role.				Text area, no char limit		N	Skip Logic Group*	Other Role
CJI4179		Which of the following best describes your primary reason for visiting our website today?	CJI4179A01	Enforcement and Other Data		Radio button, one-up vertical	Single	N	Skip Logic Group*	Reason
			CJI4179A02	Compliance Assistance/Publication
			CJI4179A03	Obtain a Form/Instructions
			CJI4179A04	News or press release
			CJI4179A05	File a report
			CJI4179A06	View a Collective Bargaining Agreement
			CJI4179A07	View a financial report
			CJI4179A08	Other	B
CJI4180	B	Please briefly explain your primary reason for visiting our website today.				Text area, no char limit		N	Skip Logic Group*	Other Reason
CJI4181		Were you able to accomplish your goal in visiting our website today?	CJI4181A01	Yes		Radio button, one-up vertical	Single	N	Skip Logic Group*	Accomplish Goal
			CJI4181A02	No	C
CJI4182	C	What were you unable to accomplish?				Text field, <100 char		N	Skip Logic Group*	Unable
CJI4183		What method did you primarily use to look for information on our website today?	CJI4183A01	Top navigation bar		Radio button, one-up vertical	Single	N	Skip Logic Group*	Method
			CJI4183A02	Left navigation bar
			CJI4183A03	Links in the center of the page
			CJI4183A04	Site search feature (box in the upper-right corner of the page)
			CJI4183A05	External search engine (such as Google)
			CJI4183A06	Other	D
CJI4184	D	Please briefly explain your primary method to look for information.				Text area, no char limit		N	Skip Logic Group*	Other Method
CJI4185		Do you have any other comments or suggestions to improve this website?				Text area, no char limit		N		Comments