| Model Instance Name: |
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| FBI V3 |
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| MID: |
F4Bth9lFkdNJVJ90Y5VZUg== |
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| Date: |
8/25/2011 |
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| \ |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
17 |
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
20 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
18 |
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
21 |
Likelihood to Contact (1=Very Unlikely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
19 |
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
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How likely are you to call or email the FBI regarding the information you were looking for online today? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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| 4 |
Please rate the usefulness of the features provided on this site. |
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| 5 |
Please rate the convenience of the features on this site. |
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| 6 |
Please rate the variety of features on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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| 7 |
Please rate the visual appeal of this site. |
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| 8 |
Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate how quickly pages load on this site. |
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| 15 |
Please rate the consistency of speed from page to page on this site. |
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| 16 |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| FBI V3 |
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underlined & italicized: RE-ORDER |
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| MID: F4Bth9lFkdNJVJ90Y5VZUg== |
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pink: ADDITION |
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| Date: |
8/25/2011 |
blue + -->: REWORDING |
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| FBI V3 CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| SAC3764 |
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How frequently do you visit the FBI.gov site? |
This is my first visit |
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Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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Every few months or less often |
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Monthly |
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Weekly |
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Several times a week |
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Daily/more than once a day |
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| SAC3765 |
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Which of the following best describes you? |
News media |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Role |
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Law Enforcement |
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Business Community |
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Government |
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General Public/Citizen |
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Researcher/academic |
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Job Seeker |
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Student |
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Other, please specify: |
A |
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| SAC3766 |
A |
Please specify your role in visiting the site: |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Role |
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| SAC3767 |
Z |
What were you primarily looking for on the FBI site today? |
Wanted fugitives or missing persons |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
All Others Looking For |
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Background checks |
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Career or job opportunities |
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Contact information |
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Report a crime/fraud |
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Crime/Fraud prevention |
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Crime statistics |
C, D |
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FBI news |
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General information on the FBI |
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Information on investigative programs |
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Nothing specific, just browsing |
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Sex offender registry |
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Terrorism information |
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Other, please specify: |
B |
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| SAC3768 |
B |
Other information you were looking for |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Looking For |
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| ACQLiv0016403 |
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Did you find what you were looking for on the FBI site today? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Ability to Find |
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No |
A |
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| ACQLiv0016404 |
A |
Please describe what you were unable to find on the FBI site today: |
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Text area, no char limit |
Single |
Y |
Skip Logic |
OE_Unable to Find |
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| ACQLiv0010422 |
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Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) |
Add more links to the top navigation bar and drop down choices |
A |
Checkbox, one-up vertical |
Multi |
Y |
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Navigation |
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Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) |
B |
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Improve the link/label wording so I know where a link will take me |
C |
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Other, please specify: |
D |
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None of the above/The navigation on this site meets my expectations |
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| ACQLiv0010423 |
A |
Please describe the links/choices you want added to the top navigation bar and drop downs: |
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Text area, no char limit |
Single |
N |
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OE_Nav Top |
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| ACQLiv0010424 |
B |
Please describe how you would change the current navigation: |
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Text area, no char limit |
Single |
N |
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OE_Nav Changes |
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| ACQLiv0010425 |
C |
Please describe the links/labels that need improvement: |
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Text area, no char limit |
Single |
N |
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OE_LinksLabels |
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D |
Please describe the navigation improvement you would like to make to the site: |
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Text area, no char limit |
Single |
N |
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OE_Nav Improve |
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| SAC3769 |
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What can we do to improve www.fbi.gov? |
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Text area, no char limit |
Single |
N |
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One Improvement |
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| ACQwil0013405 |
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Have you visited the m.fbi.gov site on your mobile device? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Visit |
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No |
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Not Sure |
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| ACQwil0013406 |
A |
Were you successful in viewing the content that you were seeking with your mobile phone/device? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Success |
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No |
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| ACQwil0013407 |
B |
How would you rate the mobile site compared to the full site? |
Much better |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Experience |
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Somewhat better |
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About the same |
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Somewhat worse |
C |
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Much worse |
C |
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| ACQwil0013408 |
C |
Why did you rate the mobile site the way you did? |
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Text area, no char limit |
Single |
N |
Skip Logic |
Mobile Rating |
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| SAC3770 |
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What is your age? |
17 and under |
|
Drop down, select one |
Single |
Y |
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Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65 and over |
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I prefer not to respond |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
|
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|
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|
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|
|
| FBI V3 |
|
|
underlined & italicized: RE-ORDER |
|
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|
|
| MID: F4Bth9lFkdNJVJ90Y5VZUg== |
|
|
pink: ADDITION |
|
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| Date: |
8/25/2011 |
blue + -->: REWORDING |
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| FBI V3 CUSTOM QUESTION LIST |
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|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
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|
|
| SAC3764 |
|
How frequently do you visit the FBI.gov site? |
This is my first visit |
|
Radio button, one-up vertical |
Single |
Y |
|
Visit Frequency |
|
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|
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Every few months or less often |
|
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Monthly |
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Weekly |
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Several times a week |
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Daily/more than once a day |
|
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| SAC3765 |
|
Which of the following best describes you? |
News media |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Role |
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|
Law Enforcement |
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Business Community |
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Government |
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General Public/Citizen |
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Researcher/academic |
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Job Seeker |
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Student |
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Other, please specify: |
A |
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| SAC3766 |
A |
Please specify your role in visiting the site: |
|
|
Text field, <100 char |
Single |
N |
Skip Logic |
OE_Role |
|
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|
|
| SAC3767 |
Z |
What were you primarily looking for on the FBI site today? |
Wanted fugitives or missing persons |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
All Others Looking For |
|
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|
Background checks |
|
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Career or job opportunities |
|
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Contact information |
|
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Report a crime/fraud |
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Crime/Fraud prevention |
|
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Crime statistics |
C, D |
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FBI news |
|
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|
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|
General information on the FBI |
|
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|
|
|
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|
|
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|
|
|
Information on investigative programs |
|
|
|
|
|
|
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|
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Nothing specific, just browsing |
|
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Sex offender registry |
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Terrorism information |
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Other, please specify: |
B |
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| SAC3768 |
B |
Other information you were looking for |
|
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Looking For |
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Did you find what you were looking for on the FBI site today? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Ability to Find |
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No |
A |
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A |
Please describe what you were unable to find on the FBI site today: |
|
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Text area, no char limit |
Single |
Y |
Skip Logic |
OE_Unable to Find |
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| ACQLiv0010422 |
|
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) |
Add more links to the top navigation bar and drop down choices |
A |
Checkbox, one-up vertical |
Multi |
Y |
|
Navigation |
|
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|
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|
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Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) |
B |
|
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Improve the link/label wording so I know where a link will take me |
C |
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Other, please specify: |
D |
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None of the above/The navigation on this site meets my expectations |
|
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| ACQLiv0010423 |
A |
Please describe the links/choices you want added to the top navigation bar and drop downs: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Top |
|
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| ACQLiv0010424 |
B |
Please describe how you would change the current navigation: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Changes |
|
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| ACQLiv0010425 |
C |
Please describe the links/labels that need improvement: |
|
|
Text area, no char limit |
Single |
N |
|
OE_LinksLabels |
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|
D |
Please describe the navigation improvement you would like to make to the site: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Improve |
|
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|
| SAC3769 |
|
What can we do to improve www.fbi.gov? |
|
|
Text area, no char limit |
Single |
N |
|
One Improvement |
|
|
|
|
| ACQwil0013405 |
|
Have you visited the m.fbi.gov site on your mobile device? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Visit |
|
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|
No |
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Not Sure |
|
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| ACQwil0013406 |
A |
Were you successful in viewing the content that you were seeking with your mobile phone/device? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Success |
|
|
|
|
|
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No |
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B |
How would you rate the mobile site compared to the full site? |
Much better |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Experience |
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Somewhat better |
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About the same |
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Somewhat worse |
C |
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Much worse |
C |
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| ACQwil0013408 |
C |
Why did you rate the mobile site the way you did? |
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Text area, no char limit |
Single |
N |
Skip Logic |
Mobile Rating |
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| SAC3770 |
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What is your age? |
17 and under |
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Drop down, select one |
Single |
Y |
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Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65 and over |
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I prefer not to respond |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| FBI V3 |
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underlined & italicized: RE-ORDER |
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| MID: F4Bth9lFkdNJVJ90Y5VZUg== |
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pink: ADDITION |
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| Date: |
8/25/2011 |
blue + -->: REWORDING |
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| FBI V3 CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| SAC3764 |
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How frequently do you visit the FBI.gov site? |
This is my first visit |
|
Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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Every few months or less often |
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Monthly |
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Weekly |
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Several times a week |
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Daily/more than once a day |
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| SAC3765 |
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Which of the following best describes you? |
News media |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Role |
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Law Enforcement |
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Business Community |
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Government |
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General Public/Citizen |
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Researcher/academic |
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Job Seeker |
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Student |
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Other, please specify: |
A |
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| SAC3766 |
A |
Please specify your role in visiting the site: |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Role |
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| SAC3767 |
Z |
What were you primarily looking for on the FBI site today? |
Wanted fugitives or missing persons |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
All Others Looking For |
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Background checks |
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Career or job opportunities |
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Contact information |
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Report a crime/fraud |
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Crime/Fraud prevention |
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Crime statistics |
C, D |
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FBI news |
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General information on the FBI |
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Information on investigative programs |
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Nothing specific, just browsing |
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Sex offender registry |
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Terrorism information |
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Other, please specify: |
B |
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| SAC3768 |
B |
Other information you were looking for |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Looking For |
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ACQLiv0010388 |
C |
If you could make one improvement to the crime statistics pages, which of the following would you make: (Select one) |
Better export capabilities so I can manipulate the data in Excel/SPSS etc. |
|
Radio button, one-up vertical |
Single |
N |
Skip Logic |
Stats Improvement |
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Better titles/formatting of data tables |
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Add data graphics (data visualizations) |
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Add the ability to select two sets of data to compare (ie. Zip code, year, state, etc.) |
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Better sorting capabilities |
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Other, please specify: |
E |
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ACQLiv0010389 |
E |
Other improvement: |
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Text area, no char limit |
Single |
N |
Skip Logic |
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ACQLiv0010390 |
D |
Which of the following were you looking for on FBI.gov today? (Select all that apply) |
National data |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic |
Type of Data |
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State data |
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Regional data |
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Local/community data |
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None of the above |
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ACQLiv0008382 |
|
Did you watch a video on the FBI site today? |
Yes |
A, D, E |
Radio button, one-up vertical |
Single |
Y |
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Watched Video |
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No |
B |
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I tried to watch a video but was unable to |
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ACQLiv0008384 |
A |
Did you find it easy to watch videos on the site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
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Ease of Watch Video |
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No |
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Don't know |
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ACQLiv0008385 |
B |
Why did you not watch a video during your visit? (Please select all that apply) |
I found the information I needed without having to watch a video |
|
Checkbox, one-up vertical |
Multi |
Y |
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Reason Not Watch Video |
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Videos were too long to watch |
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Not interesting video content |
F |
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Too small on my screen |
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Videos do not work on my computer |
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I did not want to click through to another page to play the video |
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I did not know where there were videos on the site |
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Other |
C |
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ACQLiv0008386 |
C |
Why did you not watch a video today? |
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Text area, no char limit |
Single |
N |
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OE_Not Watch Video |
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ACQLiv0010419 |
D |
Which of the following video category are you most interested in? (Select one) |
Cyber crimes |
|
Drop down, select one |
Single |
Y |
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Video Category |
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Field office |
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Training |
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Director/FBI Leadership |
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Counterterrorism |
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Lab/Operational technology |
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Public/Community Outreach |
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Lab |
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Field Cases |
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Wanted by the FBI |
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Major Thefts/Violent Crime |
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International |
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Terrorism |
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Partnerships |
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None of the above |
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ACQLiv0010420 |
E |
If you could add one video to the category you selected in the previous question, what would the video be about? |
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Text area, no char limit |
Single |
N |
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OE_Specific Video |
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ACQLiv0010421 |
F |
If you could add one video to the site, what would the video be about? |
|
|
Text area, no char limit |
Single |
N |
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OE_Not Watch Specific Video |
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| ACQLiv0010422 |
|
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) |
Add more links to the top navigation bar and drop down choices |
A |
Checkbox, one-up vertical |
Multi |
Y |
|
Navigation |
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Change the current navigation options (i.e.. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) |
B |
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Improve the link/label wording so I know where a link will take me |
C |
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Other, please specify: |
D |
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None of the above/The navigation on this site meets my expectations |
|
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| ACQLiv0010423 |
A |
Please describe the links/choices you want added to the top navigation bar and drop downs: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Top |
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| ACQLiv0010424 |
B |
Please describe how you would change the current navigation: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Changes |
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| ACQLiv0010425 |
C |
Please describe the links/labels that need improvement: |
|
|
Text area, no char limit |
Single |
N |
|
OE_LinksLabels |
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D |
Please describe the navigation improvement you would like to make to the site: |
|
|
Text area, no char limit |
Single |
N |
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OE_Nav Improve |
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| SAC3769 |
|
What can we do to improve www.fbi.gov? |
|
|
Text area, no char limit |
Single |
N |
|
One Improvement |
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ACQLiv0010427 |
|
Do you use a mobile device to access the internet? |
Yes |
B |
Drop down, select one |
Single |
Y |
|
Mobile Use |
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No |
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ACQLiv0010391 |
B |
If the FBI had a mobile website, which of the following pieces of information would you want on the site? (Select all that apply) |
Most Wanted |
|
Checkbox, one-up vertical |
Multi |
Y |
|
Mobile Info |
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News |
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Contact Us |
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About Us |
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Scams & Safety Information |
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Stats & Services |
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Other, please specify: |
A |
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ACQLiv0010392 |
A |
Please specify what you would like on the FBI mobile site: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Mobile Info |
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|
|
Have you visited the m.fbi.gov site on your mobile device? |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Visit |
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No |
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Not Sure |
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A |
Were you successful in viewing the content that you were seeking with your mobile phone/device? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Success |
|
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|
|
No |
|
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|
B |
How would you rate the mobile site compared to the full site? |
Much better |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Mobile Experience |
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Somewhat better |
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About the same |
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Somewhat worse |
C |
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Much worse |
C |
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C |
Why did you rate the mobile site the way you did? |
|
|
Text area, no char limit |
Single |
N |
Skip Logic |
Mobile Rating |
|
|
|
|
|
| SAC3770 |
|
What is your age? |
17 and under |
|
Drop down, select one |
Single |
Y |
|
Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65 and over |
|
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|
I prefer not to respond |
|
|
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|
|
| Model Instance Name: |
|
|
red & strike-through: DELETE |
|
|
|
|
|
|
|
|
|
|
|
| FBI V3 |
|
|
underlined & italicized: RE-ORDER |
|
|
|
|
|
|
|
|
|
|
|
| MID: F4Bth9lFkdNJVJ90Y5VZUg== |
|
|
pink: ADDITION |
|
|
|
|
|
|
|
|
|
|
|
| Date: |
8/25/2011 |
blue + -->: REWORDING |
|
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|
| FBI V3 CUSTOM QUESTION LIST |
|
|
|
|
|
|
QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
|
|
|
|
|
| SAC3764 |
|
How frequently do you visit the FBI.gov site? |
This is my first visit |
|
Radio button, one-up vertical |
Single |
Y |
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Visit Frequency |
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Every few months or less often |
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Monthly |
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Weekly |
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Several times a week |
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Daily/more than once a day |
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| SAC3765 |
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Which of the following best describes you? |
News media |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Role |
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Law Enforcement |
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Business Community |
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Government |
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General Public |
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Researcher/academic |
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Job Seeker |
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Student |
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Other, please specify: |
A |
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| SAC3766 |
A |
Please specify your role in visiting the site: |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Role |
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| SAC3767 |
Z |
What were you primarily looking for on the FBI site today? |
Wanted fugitives or missing persons |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
All Others Looking For |
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Background checks |
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Career or job opportunities |
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Contact information |
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Report a crime/fraud |
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Crime/Fraud prevention |
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Crime statistics |
C, D |
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FBI news |
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General information on the FBI |
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Information on investigative programs |
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Nothing specific, just browsing |
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Sex offender registry |
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Terrorism information |
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Other, please specify: |
B |
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| SAC3768 |
B |
Other information you were looking for |
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Text field, <100 char |
Single |
N |
Skip Logic |
OE_Looking For |
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C |
If you could make one improvement to the crime statistics pages, which of the following would you make: (Select one) |
Better export capabilities so I can manipulate the data in Excel/SPSS etc. |
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Radio button, one-up vertical |
Single |
N |
Skip Logic |
Stats Improvement |
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Better titles/formatting of data tables |
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Add data graphics (data visualizations) |
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Add the ability to select two sets of data to compare (ie. Zip code, year, state, etc.) |
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Better sorting capabilities |
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Other, please specify: |
E |
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E |
Other improvement: |
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Text area, no char limit |
Single |
N |
Skip Logic |
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D |
Which of the following were you looking for on FBI.gov today? (Select all that apply) |
National data |
|
Checkbox, one-up vertical |
Multi |
Y |
Skip Logic |
Type of Data |
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State data |
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Regional data |
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Local/community data |
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None of the above |
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| ACQLiv0008382 |
|
Did you watch a video on the FBI site today? |
Yes |
A, D, E |
Radio button, one-up vertical |
Single |
Y |
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Watched Video |
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No |
B |
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I tried to watch a video but was unable to |
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| ACQLiv0008384 |
A |
Did you find it easy to watch videos on the site? |
Yes |
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Radio button, one-up vertical |
Single |
Y |
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Ease of Watch Video |
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No |
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Don't know |
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| ACQLiv0008385 |
B |
Why did you not watch a video during your visit? (Please select all that apply) |
I found the information I needed without having to watch a video |
|
Checkbox, one-up vertical |
Multi |
Y |
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Reason Not Watch Video |
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Videos were too long to watch |
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Not interesting video content |
F |
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Too small on my screen |
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Videos do not work on my computer |
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I did not want to click through to another page to play the video |
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I did not know where there were videos on the site |
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Other |
C |
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| ACQLiv0008386 |
C |
Why did you not watch a video today? |
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Text area, no char limit |
Single |
N |
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OE_Not Watch Video |
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D |
Which of the following video category are you most interested in? (Select one) |
Cyber crimes |
|
Drop down, select one |
Single |
Y |
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Video Category |
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Field office |
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Training |
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Director/FBI Leadership |
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Counterterrorism |
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Lab/Operational technology |
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Public/Community Outreach |
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Lab |
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Field Cases |
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Wanted by the FBI |
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Major Thefts/Violent Crime |
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International |
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Terrorism |
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Partnerships |
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None of the above |
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E |
If you could add one video to the category you selected in the previous question, what would the video be about? |
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|
Text area, no char limit |
Single |
N |
|
OE_Specific Video |
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F |
If you could add one video to the site, what would the video be about? |
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Text area, no char limit |
Single |
N |
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OE_Not Watch Specific Video |
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|
Which of the following navigation improvements would you like to see on the FBI site? (Select all that apply) |
Add more links to the top navigation bar and drop down choices |
A |
Checkbox, one-up vertical |
Multi |
Y |
|
Navigation |
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Change the current navigation options (ie. Change the links in the top navigation bar, add navigation options, reorganize the links, etc.) |
B |
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Improve the link/labelw wording so I know where a link will take me |
C |
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Other, please specify: |
D |
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None of the above/The navigation on this site meets my expectations |
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A |
Please describe the links/choices you want added to the top navigation bar and drop downs: |
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|
Text area, no char limit |
Single |
N |
|
OE_Nav Top |
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B |
Please describe how you would change the current navigation: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Changes |
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C |
Please describe the links/lables that need improvement: |
|
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Text area, no char limit |
Single |
N |
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OE_LinksLabels |
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D |
Please describe the navigation improvement you would like to make to the site: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Nav Improve |
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| SAC3769 |
|
What can we do to improve www.fbi.gov? |
|
|
Text area, no char limit |
Single |
N |
|
One Improvement |
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Do you use a mobile device to access the internet? |
Yes |
B |
Drop down, select one |
Single |
Y |
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Mobile Use |
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No |
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B |
If the FBI had a mobile website, which of the following pieces of information would you want on the site? (Select all that apply) |
Most Wanted |
|
Checkbox, one-up vertical |
Multi |
Y |
|
Mobile Info |
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News |
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Contact Us |
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About Us |
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Scams & Safety Information |
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Stats & Services |
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Other, please specify: |
A |
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A |
Please specify what you would like on the FBI mobile site: |
|
|
Text area, no char limit |
Single |
N |
|
OE_Mobile Info |
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| SAC3770 |
|
What is your age? |
17 and under |
|
Drop down, select one |
Single |
Y |
|
Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65 and over |
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I prefer not to respond |
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| Model Instance Name: |
|
|
red & strike-through: DELETE |
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| FBI V3 |
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|
underlined & italicized: RE-ORDER |
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| MID: F4Bth9lFkdNJVJ90Y5VZUg== |
|
|
pink: ADDITION |
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| Date: |
8/25/2011 |
blue + -->: REWORDING |
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| FBI V3 CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| SAC3764 |
|
How frequently do you visit the FBI.gov site? |
This is my first visit |
|
Radio button, one-up vertical |
Single |
Y |
|
Visit Frequency |
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Every few months or less often |
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Monthly |
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Weekly |
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Several times a week |
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Daily/more than once a day |
|
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|
| SAC3765 |
|
Which of the following best describes you? |
News media |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
Role |
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Law Enforcement |
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Business Community |
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Government |
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General Public |
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Researcher/academic |
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Job Seeker |
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Student |
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Other, please specify: |
A |
|
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|
| SAC3766 |
A |
Please specify your role in visiting the site: |
|
|
Text field, <100 char |
Single |
N |
Skip Logic |
OE_Role |
|
|
|
|
|
| SAC3767 |
Z |
What were you primarily looking for on the FBI site today? |
Wanted fugitives or missing persons |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic |
All Others Looking For |
|
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Background checks |
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Career or job opportunities |
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Contact information |
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Report a crime/fraud |
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Crime/Fraud prevention |
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Crime statistics |
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FBI news |
|
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General information on the FBI |
|
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Information on investigative programs |
|
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Nothing specific, just browsing |
|
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Sex offender registry |
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Terrorism information |
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Other, please specify: |
B |
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| SAC3768 |
B |
Other information you were looking for |
|
|
Text field, <100 char |
Single |
N |
Skip Logic |
OE_Looking For |
|
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|
|
Did you watch a video on the FBI site today? |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
|
Watched Video |
|
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No |
B |
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I tried to watch a video but was unable to |
|
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|
A |
Did you find it easy to watch videos on the site? |
Yes |
|
Radio button, one-up vertical |
Single |
Y |
|
Ease of Watch Video |
|
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No |
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Don't know |
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B |
Why did you not watch a video during your visit? (Please select all that apply) |
I found the information I needed without having to watch a video |
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Checkbox, one-up vertical |
Multi |
Y |
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Reason Not Watch Video |
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Videos were too long to watch |
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Not interesting video content |
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Too small on my screen |
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Videos do not work on my computer |
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I did not want to click through to another page to play the video |
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I did not know where there were videos on the site |
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Other |
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Please describe what type of videos you would like to watch on the FBI.gov site: |
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Text area, no char limit |
Single |
N |
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OE_Type of Video |
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| SAC3769 |
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What can we do to improve www.fbi.gov? |
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Text area, no char limit |
Single |
N |
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What is your age? |
17 and under |
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Drop down, select one |
Single |
Y |
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Age |
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18-24 |
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25-34 |
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35-44 |
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45-54 |
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55-64 |
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65 and over |
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I prefer not to respond |
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