585 GSA V6 Survey - New Version

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Overview

Welcome and Thank You Text
Gsa.gov Agencywide V6
Current Custom Qsts
Custom Qsts (10-1-12)

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
Gsa.gov Agencywide V6
MID:	TBD
Date:	9/17/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting GSA.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please base your answers to the survey on your current visit to GSA.gov, and not other GSA sites linking from GSA.gov such as GSA Advantage!, GSA eLibrary, Airline City Pairs Search, etc.). Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Gsa.gov Agencywide V6

Model Instance Name:
gsa.gov Agencywide V6
MID:	FEIYZwRQFEEZAAJI1tURpA==
Date: 9/17/2012
Partitioned: Yes (Please Use the Element order on this page and not an alphabetical order)
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Labels	Navigation (1=Poor, 10=Excellent, Don't Know)		MQ Labels	Satisfaction		MQ Labels	Return (1=Very Unlikely, 10=Very Likely)
1	Navigation - Organized	Please rate how well the site is organized.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Return	How likely are you to return to this site?
2	Navigation - Options	Please rate the options available for navigating this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site to someone else?
4	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
5	Site Performance - Loading	Please rate how quickly pages load on this site.
6	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
7	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		GSA Web Content (1=Poor, 10=Excellent, Don't Know)
8	GSA Web Content - Answers	Please rate how well the information viewed today provided answers to your questions.
9	GSA Web Content - Quality	Please rate the quality of information you viewed on this site.
10	GSA Web Content - Understandable	Please rate how understandable the information was that you viewed today.
		Functionality (1=Poor, 10=Excellent, Don't Know)
11	Functionality - Usefulness	Please rate the usefulness of the website tools (Per Diem Lookup, GSA eLibrary, Airline City Pair, social media tools, etc.) provided on this site.
12	Functionality - Convenient	Please rate the convenient placement of the website tools (Per Diem Lookup, GSA eLibrary, Airline City Pair, social media tools, etc.) on this site.
13	Functionality - Variety	Please rate the variety of website tools (Per Diem Lookup, GSA eLibrary, Airline City Pair, social media tools, etc.) on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
14	Look and Feel - Appeal	Please rate the visual appeal of this site.
15	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
16	Look and Feel - Readability	Please rate the readability of the pages on this site.

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Sheet 3: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE

gsa.gov Agencywide V6

underlined & italicized: RE-ORDER

FEIYZwRQFEEZAAJI1tURpA==

pink: ADDITION

Date:

blue + -->: REWORDING

gsa.gov Agencywide V6 CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

AML002955

What best describes you? (Select one)

GSA employee

Radio button, one-up vertical

Single

Y

OPS Group

Describes You

Federal government employee (civilian)

Member of the armed forces (military)

State/local government employee

Small business vendor seeking a government contract, including GSA schedules

Large business vendor seeking a government contract, including GSA schedules

Vendor with an existing government contract

General public

Other

A

ACQinh0016896

A

Please specify your role in coming to the site today.

Text area, no char limit

Single

N

OPS Group

OE_Role

AML002956

On average, how often do you visit gsa.gov?

This is my first time ever

Radio button, one-up vertical

Single

Y

Frequency

Frequently (once a month or more often)

Infrequently (less often than once a month)

AML002957

: Type 5 OPS Please indicate the primary purpose for your current visit to gsa.gov:

Building information

Radio button, one-up vertical

Single

Y

OPS Group

Primary Purpose

Find GSA information (employees, regions, organizations, news, etc.)

Forms

Government property for sale to the general public

Jobs

Per diem and/or travel (mileage rates, airfare, lodging, etc.)

Policy and/or regulations

Purchase products and/or services

Research/browsing

B

Sell products and/or services

Small business contracting and/or partnering

Training and/or events

Other (please specify)

A

AML002958

A

Please specify your other primary reason.

Text area, no char limit

Single

N

OPS Group

OE_Primary Purpose

CJI4323

B

Please specify the topic you were researching/browsing.

Text area, no char limit

Single

N

OPS Group

OE_ResearchBrowse Topic

AML002961

On this visit, how did you primarily look for information on gsa.gov?

Bookmarks

Radio button, one-up vertical

Single

Y

Look for Info

Browse using navigation (click on tabs and links)

Click on home page links

GSA.gov site search

Outside search (e.g., Google, Bing, Yahoo, etc.)

AML002962

How can GSA.gov be improved to better meet your needs? Please be as specific as possible.

Text area, no char limit

N

Improvements

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Sheet 4: Custom Qsts (10-1-12)

Model Instance Name:

red & strike-through: DELETE

gsa.gov Agencywide V6

underlined & italicized: RE-ORDER

FEIYZwRQFEEZAAJI1tURpA==

pink: ADDITION

Date:

blue + -->: REWORDING

gsa.gov Agencywide V6 CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

AML002955

What best describes you? (Select one)

GSA employee

Radio button, one-up vertical

Single

Y

OPS Group

Describes You

Federal government employee (civilian)

Member of the armed forces (military)

State/local government employee

Small business vendor seeking a government contract, including GSA schedules

Large business vendor seeking a government contract, including GSA schedules

Vendor other than small business seeking a government contract/get on schedule

Vendor with an existing government contract

General public

Other

A

A

Please specify your role in coming to the site today.

Text area, no char limit

Single

N

OPS Group

OE_Role

AML002956

On average, how often do you visit gsa.gov?

This is my first time ever

Radio button, one-up vertical

Single

Y

Frequency

Frequently (once a month or more often)

Infrequently (less often than once a month)

AML002957

: Type 5 OPS Please indicate the primary purpose for your current visit to gsa.gov:

Find a GSA employee

Radio button, one-up vertical

Single

Y

OPS Group

Primary Purpose

Building information

Find GSA information (employees, regions, organizations, news, etc.)

Forms

Get information about products (office supplies, furniture, etc.)

Get Information about services (administrative, custodial, etc.)

Government property for sale to the general public

GSA regions

Jobs

Per diem and/or travel (mileage rates, airfare, lodging, etc.)

Policy and/or regulations

Public buildings/design/real estate

Purchase products (office supplies, furniture, etc.)

Purchase services (administrative, custodial, etc.)

Purchase products and/or services

Questions/information about an existing contract

Research/browsing

B

Sell products/get on schedule

Sell services/get on schedule

Surplus/excess property

Sell products and/or services

Small business contracting and/or partnering

Training and/or events

Other (please specify)

A

AML002958

A

Please specify your other primary reason.

Text area, no char limit

Single

N

OPS Group

OE_Primary Purpose

B

Please specify the topic you were researching/browsing.

Text area, no char limit

Single

N

OPS Group

OE_ResearchBrowse Topic

AML002959

Did you locate the information you were looking for on this visit?

Yes

B

Radio button, one-up vertical

Single

Y

Skip Logic Group

Ability to Find

No

B

AML002960

B

Please describe what you were looking for on the GSA.gov site today?

Text area, no char limit

Single

N

Skip Logic Group

Info of Interest

AML002961

On this visit, how did you primarily look for information on gsa.gov?

Bookmarks

Radio button, one-up vertical

Single

Y

Look for Info

Browse using navigation (click on tabs and links)

Click on home page links

Search engine

GSA.gov site search

Outside search (e.g., Google, Bing, Yahoo, etc.)

AML002962

How can GSA.gov be improved to better meet your needs? Please be as specific as possible.

Text area, no char limit

N

Improvements