587 NFPA NFCSS questionnaire

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
Current CQs (10-8-2)

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NFCSS
MID:	ZNVwk40wxlBlxQk8YchVsg==
Date:	11/17/2011
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the National Fire Codes Subscription Service. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please contact [email protected].

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Sheet 2: Current Model Qsts

Model Instance Name:
NFCSS
MID:	ZNVwk40wxlBlxQk8YchVsg==
Partitioned: Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:	Fill In Date
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the usefulness of the features provided on this site.	17	What is your overall satisfaction with the National Fire Codes Subscription Service online? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site in the next 30 days?
2	Please rate the convenience of the features on this site.	18	How well does NFCSS online meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the variety of features on this site.	19	How does NFCSS online compare to your idea of an ideal online subscription service? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend the National Fire Codes Subscription Service to someone else?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate how well the site is organized.			22	How likely are you to use this site as your primary resource for information on fire codes?
5	Please rate the options available for navigating this site.				Renew Subscription (1=Very Unlikely, 10=Very Likely)
6	Please rate how well the site layout helps you find what you are looking for.			23	In the next year, how likely are you to renew your online subscription to the National Fire Codes Subscription Service ?
7	Please rate the number of clicks to get where you want on this site.				Upgrade (1=Very Unlikely, 10=Very Likely)
	Code Information (1=Poor, 10=Excellent, Don't Know)			24	How likely are you to choose the All Access option next time you subscribe?
8	Please rate the thoroughness of fire code information on this site.
9	Please rate how understandable the fire code information is on this site.
10	Please rate how well the fire code information provides answers to your questions.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
11	Please rate how quickly pages load on this site.
12	Please rate the consistency of speed from page to page on this site.
13	Please rate the ability to load pages without getting error messages on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
14	Please rate the visual appeal of this site.
15	Please rate the balance of graphics and text on this site.
16	Please rate the readability of the pages on this site.

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Sheet 3: Current CQs

Model Intance Name:			red & strike-through: DELETE
NFCSS			underlined & italicized: RE-ORDER
MID: ZNVwk40wxlBlxQk8YchVsg==			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
NFCSS CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7010		How long have you subscribed to the National Fire Code Subscription Service?	Less than a year		Radio button, one-up vertical	Single	Y		1) Length of subscription
			1 to 2 years
			3 to 5 years
			6 to 10 years
			More than 10 years
SAC7011		How frequently do you visit this site?	Daily		Radio button, one-up vertical	Single	Y		2) Visit Frequency
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
SAC7012		What is your job function?	Architect		radio button, two-up vertical	Single	Y	OPS Group	3) Occupation
			Building/Facility Manager
			Building Official/Inspector
			Consultant
			Contractor/Installer
			Designer
			Educator
			Electrician
			Engineer
			Fire Chief/Fire Service
			Fire Marshal
			Internal Auditor or Inspector
			Legal
			Loss Control/Risk Manager
			Owner/President/General Manager/Partner
			Project Manager
			Health/Safety/Security Manager
			Other Manager/Director
			Sales
			Student
			Technician
			Other, please specify	A				Anchor Answer Choice
SAC7013	A	Other occupation			Text field, <100 char			OPS Group	a) Other occupation
SAC7014		Are you a member of the National Fire Protection Association?	Yes		Radio button, one-up vertical	Single	Y		4) NFPA member
			No
			Don't know
SAC7015		Which service do you use?	NFCSS	A,C	Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Product type
			NFCSS All Access (previously "with Handbooks")	D
			Don't know
SAC7016	A	Which of the following describe your reasons for not purchasing an All Access subscription? (Please select all that apply)	I was not aware of NFCSS All Access		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	6) Why not All Access
			I need more information about what NFCSS All Access includes					Randomize
			I get everything I need from the basic subscription
			NFCSS All Access is too expensive
			Other, please specify	B				Anchor Answer Choice
			I will renew as All Access					Exclusive
			I do not make the purchasing decision for this service					Exclusive
SAC7017	B	Please tell us your other reasons for not purchasing an All Access subscription.			Text area, no char limit	Single	N	Skip Logic Group	b) Other Reason No All Access
SAC7018	C	All Access subscriptions include explanations of the reasons for code language. How useful would this information be to you?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	7) All Access useful (Basic)
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7019	D	Your All Access subscription includes explanations of the reasons for code language. How useful is this information to you?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	8) All Access Useful (AA)
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7020		Which kind of license do you have for NFCSS?	Single user	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	9) License type
			Multi-user	A
			Don't know
SAC7021	A	How useful would it be to have the ability to add notes and bookmarks to documents that others from your company could view as well?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	10) Notes and bookmarks
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7022	B	How useful is the feature on the site that allows you to add notes and bookmarks to documents?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	11) Notes and bookmarks
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			I am unfamiliar with this feature
SAC7023		What typically prompts you to visit NFCSS? (Please select all that apply)	To understand code requirements		Checkbox, one-up vertical	Multi	Y	OPS Group	12) How Use NFCSS
			To look up calculation/Tools/Tables
			To solve a problem/issue with a project
			Learning a code or specific topic
			Preparing or doing a plan review
			Getting actual text to add to a document or presentation
			Other, please specify	A
SAC7024	A	What else prompts you to visit NFCSS?			Text area, no char limit	Single	N	OPS Group	c) Other Use
SAC7025		How likely would you be to purchase a separate service from NFCSS that included the following? Training webinars about using fire code information	Definitely would purchase		Drop down	Single	Y	Multi List	13) Webinars
			Probably would purchase
			Might purchase
			Probably would not purchase
			Definitely would not purchase
			Don't know
SAC7026		Original research or "white papers" about topics relate to fire codes and fire safety	Definitely would purchase		Drop down	Single	Y	Multi List	14) White papers
			Probably would purchase
			Might purchase
			Probably would not purchase
			Definitely would not purchase
			Don't know
SAC7027		Were you able to find the information you were looking for today?	Yes, all of the information		Radio button, one-up vertical	Single	Y	Skip Logic Group	15) Able to Find
			Yes, some of the information
			No	A
SAC7028	A	What were you unable to find?			Text area, no char limit	Single	N	Skip Logic Group	d) Unable to Find
SAC7029		On this visit to NFCSS, did you download any PDF documents to use offline?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	16) Download PDF
			No, but I have on previous visits	A
			No, I have never downloaded a PDF from NFCSS
SAC7030	A	How would you describe your experience with PDF documents you have downloaded from NFCSS?	The FileOpen Software and PDF worked as expected		Radio button, one-up vertical	Single	Y	Skip Logic Group	17) PDF experience
			The PDF did not work as expected
			The FileOpen Software did not work as expected
			Neither worked as expected
SAC7032		How frequently, if ever, do you use information or images from NFCSS in reports or presentations?	Often	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	18) Repurpose content
			Sometimes	A
			Never
SAC7033	A	Which best describes your experience using NFCSS information or images in your presentations and reports?	NFCSS makes it easy to copy their content into other documents		Radio button, one-up vertical	Single	Y	Skip Logic Group	19) Easy to repurpose content
			NFCSS should make it easier to copy their content into other documents
			Other experience	B
SAC7034	B	Please describe your experience using content from NFCSS.			Text area, no char limit	Single	N	Skip Logic Group	f) Using content
SAC7035		What other NFPA products/training did you purchase or attend in the past year? (select all that apply)	NFPA code book/s		Checkbox, one-up vertical	Multi	Y		20) Other NFPA products
			NFPA Handbook/s
			NFPA Conference and Expo
			Seminar
			Webinar
			Others
			None of the above					Exclusive
SAC7036		Please tell us how NFCSS online can better meet your needs			Text area, no char limit				g) One improvement

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Sheet 4: Current CQs (10-8-2)

Model Intance Name:			red & strike-through: DELETE
NFCSS			underlined & italicized: RE-ORDER
MID: ZNVwk40wxlBlxQk8YchVsg==			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
NFCSS CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7010		How long have you subscribed to the National Fire Code Subscription Service?	Less than a year		Radio button, one-up vertical	Single	Y		1) Length of subscription
			1 to 2 years
			3 to 5 years
			6 to 10 years
			More than 10 years
SAC7011		How frequently do you visit this site?	Daily		Radio button, one-up vertical	Single	Y		2) Visit Frequency
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
SAC7012		What is your job function?	Architect		radio button, two-up vertical	Single	Y	OPS Group	3) Occupation
			Building/Facility Manager
			Building Official/Inspector
			Consultant
			Contractor/Installer
			Designer
			Educator
			Electrician
			Engineer
			Fire Chief/Fire Service
			Fire Marshal
			Internal Auditor or Inspector
			Legal
			Loss Control/Risk Manager
			Owner/President/General Manager/Partner
			Project Manager
			Health/Safety/Security Manager
			Other Manager/Director
			Sales
			Student
			Technician
			Other, please specify	A				Anchor Answer Choice
SAC7013	A	Other occupation			Text field, <100 char			OPS Group	a) Other occupation
SAC7014		Are you a member of the National Fire Protection Association?	Yes		Radio button, one-up vertical	Single	Y		4) NFPA member
			No
			Don't know
SAC7015		Which service do you use?	NFCSS	A,C	Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Product type
			NFCSS All Access (previously "with Handbooks")	D
			Don't know
SAC7016	A	Which of the following describe your reasons for not purchasing an All Access subscription? (Please select all that apply)	I was not aware of NFCSS All Access		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	6) Why not All Access
			I need more information about what NFCSS All Access includes					Randomize
			I get everything I need from the basic subscription
			NFCSS All Access is too expensive
			Other, please specify	B				Anchor Answer Choice
			I will renew as All Access					Exclusive
			I do not make the purchasing decision for this service					Exclusive
SAC7017	B	Please tell us your other reasons for not purchasing an All Access subscription.			Text area, no char limit	Single	N	Skip Logic Group	b) Other Reason No All Access
SAC7018	C	All Access subscriptions include explanations of the reasons for code language. How useful would this information be to you?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	7) All Access useful (Basic)
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7019	D	Your All Access subscription includes explanations of the reasons for code language. How useful is this information to you?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	8) All Access Useful (AA)
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7020		Which kind of license do you have for NFCSS?	Single user	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	9) License type
			Multi-user	A
			Don't know
SAC7021	A	How useful would it be to have the ability to add notes and bookmarks to documents that others from your company could view as well?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	10) Notes and bookmarks
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don't know
SAC7022	B	How useful is the the feature on the site that allows you to add notes and bookmarks to documents?	Extremely useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	11) Notes and bookmarks
			Very useful
			Somewhat useful
			Not very useful
			Not at all useful
			I am unfamiliar with this feature
SAC7023		What typically prompts you to visit NFCSS? (Please select all that apply)	To understand code requirements		Checkbox, one-up vertical	Multi	Y	OPS Group	12) How Use NFCSS
			To look up calculation/Tools/Tables
			To solve a problem/issue with a project
			Learning a code or specific topic
			Preparing or doing a plan review
			Getting actual text to add to a document or presentation
			Other, please specify	A
SAC7024	A	What else prompts you to visit NFCSS?			Text area, no char limit	Single	N	OPS Group	c) Other Use
SAC7025		How likely would you be to purchase a separate service from NFCSS that included the following? Training webinars about using fire code information	Definitely would purchase		Drop down	Single	Y	Multi List	13) Webinars
			Probably would purchase
			Might purchase
			Probably would not purchase
			Definitely would not purchase
			Don't know
SAC7026		Original research or "white papers" about topics relate to fire codes and fire safety	Definitely would purchase		Drop down	Single	Y	Multi List	14) White papers
			Probably would purchase
			Might purchase
			Probably would not purchase
			Definitely would not purchase
			Don't know
SAC7027		Were you able to find the information you were looking for today?	Yes, all of the information		Radio button, one-up vertical	Single	Y	Skip Logic Group	15) Able to Find
			Yes, some of the information
			No	A
SAC7028	A	What were you unable to find?			Text area, no char limit	Single	N	Skip Logic Group	d) Unable to Find
SAC7029		On this visit to NFCSS, did you download any PDF documents to use offline?	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	16) Download PDF
			No, but I have on previous visits	A
			No, I have never downloaded a PDF from NFCSS
SAC7030	A	How would you describe your experience with PDF documents you have downloaded from NFCSS?	The FileOpen Software and PDF worked as expected		Radio button, one-up vertical	Single	Y	Skip Logic Group	17) PDF experience
			The PDF did not work as expected
			The FileOpen Software did not work as expected
			Neither worked as expected
SAC7032		How frequently, if ever, do you use information or images from NFCSS in reports or presentations?	Often	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	18) Repurpose content
			Sometimes	A
			Never
SAC7033	A	Which best describes your experience using NFCSS information or images in your presentations and reports?	NFCSS makes it easy to copy their content into other documents		Radio button, one-up vertical	Single	Y	Skip Logic Group	19) Easy to repurpose content
			NFCSS should make it easier to copy their content into other documents
			Other experience	B
SAC7034	B	Please describe your experience using content from NFCSS.			Text area, no char limit	Single	N	Skip Logic Group	f) Using content
SAC7035		What other NFPA products/training did you purchase or attend in the past year? (select all that apply)	NFPA code book/s		Checkbox, one-up vertical	Multi	Y		20) Other NFPA products
			NFPA Handbook/s
			NFPA Conference and Expo
			Seminar
			Webinar
			Others
			None of the above					Exclusive
SAC7036		Please tell us how NFCSS online can better meet your needs			Text area, no char limit				g) One improvement