592 SEC Questionnaire 10.25.12

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
SEC Main
MID:	New Measure - DOT will fill in
Date:	10/25/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting SEC.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
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Sheet 2: Model Questions

Model Instance Name:
SEC Main
MID:		New Measure - DOT will fill in
Partitioned (Y)
Date:	10/25/2012	Fill In Date
SEC Main
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	20	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this agency?
2	Content - Quality	Please rate the quality of information on this site.	21	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	22	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				25	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the features on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Functionality - Variety	Please rate the variety of features on this site.				26	Trust - Best Interests	I can count on this agency to act in my best interests.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)				27	Trust - Trustworthy	I consider this agency to be trustworthy.
7	Look and Feel - Appeal	Please rate the visual appeal of this site.				28	Trust - Do Right	This agency can be trusted to do what is right.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
15	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
16	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
17	Site Performance - Loading	Please rate how quickly pages load on this site.
18	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
19	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Custom Questions

Model Instance Name:				red & strike-through: DELETE
SEC Main				underlined & italicized: RE-ORDER
MID: New Measure - DOT will fill in				pink: ADDITION
Date:	10/25/2012			blue + -->: REWORDING
SEC Main CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?		This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
				Daily/more than once a day
				Several times a week
				At least once a month
				Every few months
				Once every six months or less often
		Which best describes your role in visiting sec.gov today?		Financial Analyst		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
				Lawyer
				Accountant
				Private Investor
				Institutional Investor
				Regulated Entity or Associated Person
				Researcher/Academia
				General Public
				Issuer
				Filing Agent
				SEC Employee
				Student
				Other Securities Regulator
				Media
				Federal Employee (non-SEC)
				Other	A
	A	Please briefly describe your role:				Text field, <100 char		N	Skip Logic Group*	Other role
		What is your primary reason for visiting this site today?		Search EDGAR for company filings or other documents		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
				Research current regulations/rulings or SEC staff interpretations
				Review recent news, press releases, speeches
				Review or comment on proposed rules
				Learn about enforcement or litigation activity
				File or find required forms
				Learn about investing in general, including specific terms or topics
				Submit a Tip, Complaint or Referral about a possible securities law violation
				Learn about the SEC in general or specific SEC Divisions or Offices
				Watch an SEC Webcast
				Learn about Careers/Employment at the SEC
				International regulatory policy/enforcement or training assistance
				Other	B
	B	Please briefly describe your primary reason for today's site visit:				Text field, <100 char		N	Skip Logic Group*	Other reason
		How did you primarily look for the information you wanted / needed on this site? (select all that apply)		Used the main navigation menu near the top of the homepage		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Method of Looking
				Used links in the center of the homepage (Spotlight, Latest News, Edgar button, etc.)
				Used the site search feature
				Used the site map
				Used the Fast Answers page
				Already knew area to land on or had specific page bookmarked
				Used an external search engine
				Other	C
	C	What other method did you use to look for the information you wanted / needed?				Text area, no char limit		N	Skip Logic Group*	Other Method
		How would you describe your navigation experience on this site today? (select all that apply)		I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:
		Did you use any of these search features while on the site today?		I used the EDGAR Company Filings search feature, but not other search features	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
				I used search on the SEC website, but not the EDGAR Company filings search	G
				I used both EDGAR and another SEC site search option	G
				I used search feature(s) while on the site, but I'm not sure of which type.	G
				No I did not use any search tool features on the site
	G	Please tell us about your experience with the site's search features today. (Please select all that apply)		Search results were helpful	V	Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted	H, V
				Too many results/I needed to refine my search	H, V
				Not enough results	H, V
				Returned NO results	I, V
				Received error message(s)	U, V
				Search speed was too slow	V
				I experienced a different search issue (please explain):	H, V
	H	Please briefly explain your experience with the search tool:				Text area, no char limit		N	Skip Logic Group*	OE_Search Experience
	I	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	U	Please describe the error message you received and the topic you were on:				Text area, no char limit		N	Skip Logic Group*	OE_Search Error
	V	Did you use any of the advanced search options, such as filtering by date, file type, or full text search?		Yes, and they improved my search experience.		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Options
				Yes, but they did not improve my search experience
				No, I did not use the advanced search option features
				I was not aware there were advanced search features
		Were you able to find what you were looking for on sec.gov today?		Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Accomplish
				No	X, Y
				Partially	X, Y
				I wasn't looking for anything in particular
	X	Please tell us specifically what were you unable to find or accomplish?				Text area, no char limit		N	Skip Logic Group*	Unable to Accomplish
	Y	What will you do next?		Try again later		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
				Contact SEC by telephone
				Contact SEC via email
				Use the Online Feedback form
				Contact SEC through regular mail
				Try another website or other resource
				Nothing, although I did not find what I was looking for
				Other	Z
	Z	Please describe what you will do next:				Text area, no char limit		N	Skip Logic Group*	OE_Do Next
		How did you find SEC.gov today?		Familiarity with the SEC or the website		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Find SEC.gov
				Search engine results
				Word of mouth recommendation from someone I know
				TV, radio, newspaper, or magazine mention
				Link from another government website
				Bookmark to SEC.gov or specific page
				Email(s) from the SEC
				SEC posting on Twitter
				SEC posting on Facebook
				Internet blogs or discussion forums
				Message directly from the organization on a social network
				Message or recommendation from a friend on a social network
				YouTube video
				Don't know
				Other	Q
	Q	Please describe briefly how you found SEC.gov:				Text field, <100 char		N	Skip Logic Group*	OE_Find SEC
		If you could make one change/improvement to the SEC website, what would it be?				Text area, no char limit		N		Improvements