596 2012 596 ECA Bureau Site Questionnaire Draft 10-25-12

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
ECA Bureau Site
MID:	0
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
ECA Bureau Site
MID:
Partitioned (Y/N)? Yes
Date: 10/19/2012
ECA Bureau Site
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the visual appeal of this site.			26	How likely are you to use this site as your primary resource for finding about and engaging in opportunities for international exchange?
5	Please rate the balance of graphics and text on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the readability of the pages on this site.			27	I can count on this Bureau to act in my best interests.
	Navigation (1=Poor, 10=Excellent, Don't Know)			28	I consider this Bureau to be trustworthy.
7	Please rate how well the site is organized.			29	This Bureau can be trusted to do what is right.
8	Please rate the options available for navigating this site.
9	Please rate how well the site layout helps you find what you are looking for.
10	Please rate the number of clicks to get where you want on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
11	Please rate the relevance of search results on this site.
12	Please rate the organization of search results on this site.
13	Please rate how well the search results help you decide what to select.
14	Please rate how well the search feature helps you to narrow the results to find what you want.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
15	Please rate how thoroughly this website discloses information about what this Bureau is doing.
16	Please rate how quickly Bureau information is made available on this website.
17	Please rate how well information about this Bureau's actions can be accessed by the public on this website.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Current CQs

Model Instance Name:				red & strike-through: DELETE
ECA Bureau Site				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 10/25/2012				blue + -->: REWORDING
ECA Bureau Site CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the ECA site?	This is my first time		Radio button, one-up vertical	S	Y		Frequency
			Daily
			Weekly
			Monthly
			Every six months or less often
			Annually
		Where are you from?	United States of America		Drop down, select one	S	Y		Location
			Afghanistan
			Albania
			Algeria
			American Somoa
			Andorra
			Angola
			Anguilla
			Antarctica
			Antigua and Barbuda
			Argentina
			Armenia
			Aruba
			Australia
			Austria
			Azerbaijan
			Bahamas
			Bahrain
			Bangladesh
			Barbados
			Belarus
			Belgium
			Belize
			Benin
			Bermuda
			Bhutan
			Bolivia
			Bosnia and Herzegovina
			Botswana
			Brazil
			Brunei Darussalam
			Bulgaria
			Burkina Faso
			Burundi
			Cambodia
			Cameroon
			Canada
			Cape Verde
			Cayman Islands
			Central African Republic
			Chad
			Chile
			China
			Christmas Island
			Cocos (Keeling) Islands
			Colombia
			Comoros
			Democratic Republic of the Congo (Kinshasa)
			Congo, Republic of (Brazzaville)
			Cook Islands
			Costa Rica
			Côte d'Ivoire
			Croatia
			Cuba
			Cyprus
			Czech Republic
			Denmark
			Djibouti
			Dominica
			Dominican Republic
			East Timor (Timor-Leste)
			Ecuador
			Egypt
			El Salvador
		Equatorial Guinea
		Eritrea
		Estonia
		Ethiopia
		Falkland Islands
		Faroe Islands
		Fiji
		Finland
		France
		French Guiana
		French Polynesia
		French Southern Territories
		Gabon
		Gambia
		Georgia
		Germany
		Ghana
		Gibraltar
		Greece
		Greenland
		Grenada
		Guadeloupe
		Guam
		Guatemala
		Guinea
		Guinea-Bissau
		Guyana
		Haiti
		Holy See
		Honduras
		Hong Kong
		Hungary
		Iceland
		India
		Indonesia
		Iran (Islamic Republic of)
		Iraq
		Ireland
		Israel
		Italy
		Jamaica
		Japan
		Jordan
		Kazakhstan
		Kenya
		Kiribati
		Korea, Democratic People's Republic (North Korea)
		Korea, Republic of (South Korea)
		Kosovo
		Kuwait
		Kyrgyzstan
		Lao People's Democratic Republic
		Latvia
		Lebanon
		Lesotho
		Liberia
		Libya
		Liechtenstein
		Lithuania
		Luxembourg
		Macau
		Macedonia , Republic of
		Madagascar
		Malawi
		Malaysia
		Maldives
		Mali
		Malta
		Marshall Islands
		Martinique
		Mauritania
		Mauritius
		Mayotte
		Mexico
		Micronesia (Federated States of)
		Moldova, Republic of
		Monaco
		Mongolia
		Montenegro
		Montserrat
		Morocco
		Mozambique
		Myanmar, Burma
		Namibia
		Nauru
		Nepal
		Netherlands
		Netherlands Antilles
		New Caledonia
		New Zealand
		Nicaragua
		Niger
		Nigeria
		Niue
		Northern Mariana Islands
		Norway
		Oman
		Pakistan
		Palau
		Palestinian territories
		Panama
		Papua New Guinea
		Paraguay
		Peru
		Philippines
		Pitcairn Island
		Poland
		Portugal
		Puerto Rico
		Qatar
		Reunion Island
		Romania
		Russian Federation
		Rwanda
		Saint Kitts and Nevis
		Saint Lucia
		Saint Vincent and the Grenadines
		Samoa
		San Marino
		Sao Tome and Principe
		Saudi Arabia
		Senegal
		Serbia
		Seychelles
		Sierra Leone
		Singapore
		Slovakia (Slovak Republic)
		Slovenia
		Solomon Islands
		Somalia
		South Africa
		South Sudan
		Spain
		Sri Lanka
		Sudan
		Suriname
		Swaziland
		Sweden
		Switzerland
		Syria, Syrian Arab Republic
		Taiwan (Republic of China)
		Tajikistan
		Tanzania
		Thailand
		Tibet
		Togo
		Tokelau
		Tonga
		Trinidad and Tobago
		Tunisia
		Turkey
		Turkmenistan
		Turks and Caicos Islands
		Tuvalu
		Uganda
		Ukraine
		United Arab Emirates
		United Kingdom
		Uruguay
		Uzbekistan
		Vanuatu
		Vatican City State (Holy See)
		Venezuela
		Vietnam
		Virgin Islands (British)
		Virgin Islands (U.S.)
		Wallis and Futuna Islands
		Western Sahara
		Yemen
		Zambia
		Zimbabwe
		Which best describes you?	Current exchange program participant		Drop down, select one	S	Y		Role
			Student
			Teacher/ Instructor / lecturer/Professor
			Scholar/ Researcher/ Academic
			International visitor
			Other
		What source brought you to the ECA site?	Search engine (Google, Yahoo, MSN, etc.)		Drop down, select one	S	Y		Source
			College/University website
			Other U.S. Department of State web site
			Other U.S. Government web site
			Printed materials
			Media/news story
			Program agency website
			U.S. Embassy website
			Fulbright commission website
			Exchange program adviser/administrator
			Educational advising site
			Binational center
			Social network (Facebook, Twitter, etc.)
			Other
		What area/section of the ECA site did you primarily visit today?	About the Bureau		Drop down, select one	S	Y		Area/Section
			Programs & Initiatives
			Featured Programs & Initiatives
			Impact
			Media Center
			Organizational Funding
			International Visitors
			ECA News
			Other
		What is your primary reason for visiting the ECA site today?	Learn about the Bureau		Drop down, select one	S	Y	Skip Logic Group*	Reason
			Search for exchange program opportunities
			Research the cultural heritage center
			Explore EducationUSA
			Review international education week
			Learn about Fulbright
			Find a Fulbright program
			Apply for a grant
			Review open grant solicitations
			Read grant updates and announcements
			Seek educational and cultural information
			Read ECA news/press releases
			Read exchange program participants stories
			Contact ECA
			Other (please specify)	A
	A	Please specify your other reason for visiting.			Text area, no char limit		N		Other reason
		What method did you primarily use to find your information on the ECA site today?	Site Search		Radio button, one-up vertical	S	Y		Method
			Links within the page
			Top navigation bar
			Left navigation buttons
			Exchange Program Search
			Other
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	S	Y		Find Info
			Partially
			No	A
	A	If you were unable to find what you needed, please specify the information you were trying to find.			Text area, no char limit		N		No info found
		What is your gender?	Female		Radio button, one-up vertical	S	N		Gender
			Male
			I prefer not to respond
		Please select the category that includes your age?	17 and under		Radio button, one-up vertical	S	N		Age
			18 – 24
			25 – 34
			35 – 44
			45 – 54
			55 – 64
			65 and over
			I prefer not to respond
		Which of the following best describes the highest level of education you have completed?	Current middle or high school student		Drop down, select one	S	N		Education
			Did not complete high school
			High school graduate
			Vocational school
			College/university graduate
			Some postgraduate school
			Masters/professional degree
			Doctoral Degree
			Prefer not to respond
		If you could make one improvement to the site, what would it be?			Text area, no char limit		N		Improvement