599 2012 599 NCJRS (OJP Program) 11-21.12

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
NCJRS (OJP Program)
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	11/21/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the National Criminal Justice Reference Service (NCJRS) site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text

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Sheet 2: Model Questions

Model Instance Name:
NCJRS (OJP Program)
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned = Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		11/21/2012
NCJRS (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Primary Resource	Sarah Pauletti: maybe it should say something about from the site's sponsoring agencies How likely are you to use this site as your primary resource for obtaining information from this agency?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				22	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the features on this site.
6	Functionality - Variety	Please rate the variety of features on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Do you subscribe to NCJRS?		I subscribe to JUSTINFO and receive just the biweekly email newsletter						Subscribe
				I registered with NCJRS and receive JUSTINFO as well as being on the NCJRS mailing list
				In addition to one of the above, I also receive the NCJRS RSS feed
				I receive the NCJRS RSS feed, but not JUSTINFO
				No, but I intend to subscribe or register in the future for at least one of these
				No, I have no interest in subscribing or registering
				I was not aware that I could subscribe or register with NCJRS
				View often and contribute occasionally
				View and contribute occasionally
				View occasionally but don't contribute

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Sheet 3: Custom Questions

Model Instance Name:				red & strike-through: DELETE
NCJRS (OJP Program)				underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in				pink: ADDITION
Date:	11/21/2012			blue + -->: REWORDING
NCJRS (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
		How frequently do you visit this site?		This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
				Daily/more than once a day
				At least once a week
				At least once a month
				Every few months
				Once every six months or less often
		What best describes your organizational affiliation?		Federal government		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Org.Affiliation
				State government
				County government
				Indian Tribal government
				Municipal government
				Media
				Private sector
				Non-profit
				University/college/school faculty or staff
				Student
				General public
				International (Outside U.S.)
				Other	A
	A	Please briefly describe your other affiliation:				Text field, <100 char		N	Skip Logic Group*	OE_Affiliation
		Which category best describes you?		Law enforcement officer or official		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
				Corrections officer or official
				Courts/judicial system
				Academic researcher
				Victim Service Provider
				Juvenile Justice Specialist/Provider
				Educator or trainer
				Student
				Social worker/mental health/counselor
				Elected/appointed official
				Media
				Community or faith-based organization member
				General Public
				Other	W
	W	Please briefly describe your other role:				Text field, <100 char		N	Skip Logic Group*	Other role
		Did you do any of the following on the NCJRS site today? (select all that apply)		Researched information or data on a topic or issue		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Activities
				Read or ordered a specific publication
				Identified grant/funding opportunities
				Subscribed to a mailing list, listserv, or RSS feed
				Located conferences, seminars, or other events
				Updated mailing list, listserv, or other account information
				I was just browsing, with no specific purpose
				Other	B
	B	Please describe briefly the other activities you came to NCJRS for:				Text field, <100 char		N	Skip Logic Group*	OE_Activities
		Which category best describes your primary topic of interest?		Corrections/detention		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Topic of Interest
				Arrests/convictions/sentencing
				Courts
				General justice system information
				Reentry/release/probation/parole/recidivism
				General crime statistics or demographic information
				Juvenile justice/delinquency
				Law enforcement/policing
				Specific type or category of crime	T
				Information about drugs or substance abuse
				Crime prevention or partnership programs
				Victims of crime or victim assistance programs
				Other	U
	T	Which specific type or category of crime best describes your primary topic of interest:		Homicide		Drop down, select one	Single	Y		Crime Topic
				Assault
				Rape and sexual assault
				Domestic violence
				Gun violence
				Kidnapping
				Human trafficking
				Terrorism
				Hate crimes
				Organized crime
				Gangs
				Other violent crime (carjacking, stalking, etc.)
				Drug crimes
				Burglary/larceny/theft
				Motor vehicle theft
				Arson
				Identity theft/cybercrime
				Financial crimes/investment fraud/money laundering
				Other property crime
				Driving under the influence/impaired driving
				Prostitution
				Immigration offenses
				Other	U
	U	Please briefly describe your primary topic of interest:				Text field, <100 char		N	Skip Logic Group*	Other Topic
		Were you able to find what you were looking for on the NCJRS site?		I found the information, and it was VERY HELPFUL		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Find
				I found the information, but it was TOO MUCH INFORMATION to be useful
				I found the information, but it was HARD TO UNDERSTAND
				I found related information but it was NOT ENOUGH
				I was NOT able to find the information I was looking for	X, Y
				I was JUST BROWSING
				Don't know yet
	X	Please tell us specifically what were you unable to find:				Text area, no char limit		N	Skip Logic Group*	OE_Not Found
	Y	What will you do next?		Continue looking on this site or try again later		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
				Contact NCJRS by telephone
				Contact NCJRS via email
				Use Chat/Online Assistance
				Contact NCJRS through regular mail
				Try another website or other resource
				Nothing, although I did not find what I was looking for
				Other	Z
	Z	Please describe what you will do next:				Text area, no char limit		N	Skip Logic Group*	OE_Do Next
		What is the primary method you used to look for information on the NCJRS website?		Top Navigation Bar (Publications/Products, Library/Abstracts, Grants, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Method
				Used left-side Topics column and chose specific topic or subtopic
				A-Z Topics List (full alphabetical list of topics)
				Links within home page text
				Site Search (search box at top right of page)
				Advanced Search
				Q&A Search
				NCJRS Abstracts Database Search
				NCJ Thesaurus Search
				Events Search
				I already knew the area to go to or had specific page bookmarked
				Other	D
	D	Please tell us your primary method of looking for information on this site:				Text area, no char limit		N	Skip Logic Group*	Other Method
		How would you describe your navigation experience on this site today? (Please select all that apply)		I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	E
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	F
	E	Please describe which links were broken or had error messages:				Text area, no char limit		N	Skip Logic Group*	OE_Nav Link
	F	Please briefly describe your navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigate
		Did you use any search features on this site today?		Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
				No
	G	Please tell us about your experience with the site's search features today. (Please select the best description)		Search results were helpful		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted	R
				Too many results/I needed to refine my search	R
				Not enough results
				Returned NO results	H
				Received error message(s)	I
				Search speed was too slow
				I experienced a different search issue (please explain):	J
	H	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	I	Please describe what errors or broken links you experienced with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Error
	J	Please describe your issue with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Issue
	R	How would you improve the site's search feature?				Text area, no char limit		N	Skip Logic Group*	OE_Search Improve
		What source brought you to this website today?		Search engine (Google, Bing, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	How Found
				Prior visit (or had bookmarked/saved as favorite)
				Referred by another Dept. of Justice or OJP site
				Referred by different website, other than DOJ or OJP sites
				Social media (Twitter, Facebook, etc.)
				News source (magazine/newspaper/radio/television)
				Referred by a professional or academic acquaintance
				Referred by a friend or family member
				Other	K
	K	Please specify how you learned about this website:				Text area, no char limit		N	Skip Logic Group*	OE-Found
		If you could make one change/improvement to this website, what would it be?				Text area, no char limit		N		Improvements
		Do you subscribe to NCJRS?		I subscribe to JUSTINFO and receive just the biweekly email newsletter		Radio button, one-up vertical	Single	Y		Subscribe
				I am registered with NCJRS and receive JUSTINFO as well as being on the NCJRS mailing list
				In addition to one of the above, I also receive the NCJRS RSS feed
				I receive the NCJRS RSS feed, but not JUSTINFO
				No, but I intend to subscribe or register in the future for at least one of these
				No, I have no interest in subscribing or registering
		Did you use the Library/Abstracts today?		Yes	L,M,N,O	Radio button, one-up vertical	Single	Y	Skip Logic Group	Abstract Library Use
				No
	L	Please select all the abstract features you used today:		Weekly Accessions List		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Abstract Features
				International Monthly Accessions List
				Find in a Library (WorldCat)
				Order Photocopy
				Interlibrary Loan
				Donate Materials
	M	How did you access the abstracts?		Site Search (search box at top right of page)		Radio button, one-up vertical	Single	Y	Skip Logic Group	Abstract Access
				Abstract Database Search
				Search Engine (Google, Bing, etc.)
				Direct link
				Other	P
	P	Please describe how you accessed the site's abstracts:				Text field, <100 char		N	Skip Logic Group	OE-Access
	N	Please rank how well the abstracts provide information to determine if it is what you are looking for.		1=Not at all helpful		Radio button, scale, no don't know	S	Y	Skip Logic Group	Abstracts Info
				2
				3
				4
				5
				6
				7
				8
				9
				10=Very helpful
	O	Please rate how well the features in the Library/Abstracts help you find the item(s) you are looking for (e.g. search, thesaurus, find in a library, weekly accessions lists, etc.).		1=Not at all helpful		Radio button, scale, no don't know	S	Y	Skip Logic Group	Abstracts Find
				2
				3
				4
				5
				6
				7
				8
				9
				10=Very helpful
		Do you ever access the Internet using a mobile phone or tablet?		Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Access Mobile Internet
				No
	A	Which of the following devices do you have?		I subscribe only to RSS feeds	W	Check-box, one-up vertical	Multi	Y	Skip Logic Group	Phone or Tablet
				No, I am not interested at this time	X
				No, but I intend to use at least one of them in the future
	W	Specifically, which type of mobile phone do you have?		iPhone		Radio button, one-up vertical	Single	Y	Skip Logic Group	Phone Type
				Android
				Blackberry
				Another phone
	X	Specifically, which type of tablet do you have?		iPad		Radio button, one-up vertical	Single	Y	Skip Logic Group	Tablet Type
				Kindle
				Android
				Blackberry
				Another tablet
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?		Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
				No, but I plan to do so
				No, but I might in the future
				No, and I don't plan to do so
	C	Have you ever accessed the NCJRS site using a mobile phone or tablet?		Yes	Y, Z	Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
				No, but I plan to do so	Z
				No, but I might in the future	Z
				No, and I don't plan to do so
	Y	What was the main reason you last visited NCJRS using a mobile phone or tablet?				Text area, no char limit	Single	N	Skip Logic Group	Primary Mobile Reason
	Z	What resources/additional resources might you want to access from NCJRS using a mobile phone or tablet?				Text area, no char limit	Single	N	Skip Logic Group	Desired Resources