602 2012 602 OJP Main 11-20-12

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Overview

Welcome and Thank You Text
Draft Model Questions
DRAFT Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
OJP Main
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	11/5/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the Department of Justice's Office of Justice Programs site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text

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Sheet 2: Draft Model Questions

Model Instance Name:
OJP Main
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned = Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:	11/5/2012
OJP Main
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	20	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	Primary Resource	How likely are you to use this site as your primary resource for obtaining information about Office of Justice Programs?
2	Content - Quality	Please rate the quality of information on this site.	21	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	22	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				25	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the features on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Functionality - Variety	Please rate the variety of features on this site.				26	Trust - Best Interests	I can count on this agency to act in my best interests.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)				27	Trust - Trustworthy	I consider this agency to be trustworthy.
7	Look and Feel - Appeal	Please rate the visual appeal of this site.				28	Trust - Do Right	This agency can be trusted to do what is right.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
15	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
16	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
17	Site Performance - Loading	Please rate how quickly pages load on this site.
18	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
19	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: DRAFT Current CQs

Model Instance Name:				red & strike-through: DELETE
OJP Main				underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in				pink: ADDITION
Date:	11/5/2012			blue + -->: REWORDING
OJP Main CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
		How frequently do you visit this site?		This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
				Daily/more than once a day
				At least once a week
				At least once a month
				Every few months
				Once every six months or less often
		What best describes your organizational affiliation?		State government		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Org.Affiliation
				County government
				Municipal government
				Indian Tribal government
				Federal government or agency
				University/college/school faculty or staff
				Private sector
				Non-profit
				Student
				Media or reporter
				General public
				Other	A
	A	Please briefly describe your other affiliation:				Text field, <100 char		N	Skip Logic Group*	OE_Affiliation
		Which category best describes you?		Law enforcement officer or official		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
				Corrections officer or official
				Courts/judicial system
				Academic researcher
				Forensic or investigative technology specialist
				Educator or trainer
				Student
				Community or Faith-Based organization associate
				Local or State Government (elected, appointed or staff member)
				Federal Government or agency
				Victim of crime/victim advocacy
				Counselor or social worker
				Media or reporter
				General Public
				Other	R
	R	Please briefly describe your other role category:				Text field, <100 char		N	Skip Logic Group*	Other role
		What is your primary reason for visiting this site today?		Apply for or learn about grants or funding	J	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
				Track, manage, or find information on prior grant awards
				Find training or technical assistance	K
				Find reports, fact sheets, publications or resources on a specific topic	L
				Access news releases, weekly briefs, featured content, or speeches
				Learn about Office of Justice Programs, or its Bureaus and Offices
				Obtain contact information for OJP, or its Bureaus and Offices
				I was looking for career or internship opportunities
				I was just browsing, not looking for anything in particular
				Other	C
	C	Please briefly describe your primary reason for today's site visit:				Text field, <100 char		N	Skip Logic Group*	Other reason
	J	In general, which of these subjects best matches your area of interest for grants or funding?		Law enforcement		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Grants
				Juvenile justice
				Corrections
				Courts and judicial programs (adult)
				Academic research
				Substance abuse and crime
				Forensics or investigative technology
				Victims of crime
				Tribal Justice/American Indian or Alaska Native affairs
				Faith-based or neighborhood partnerships
				I was interested in general grant or funding information only
				Other	M
	M	Please briefly describe your other area of funding interest:				Text field, <100 char		N	Skip Logic Group*	OE_Grants
	K	In general, which of these subjects best matches your area of interest for training?		Law enforcement		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Training
				Juvenile justice
				Corrections
				Courts and judicial programs (adult)
				Substance abuse and crime
				Forensics or investigative technology
				Victims of crime
				Tribal Justice/American Indian or Alaska Native affairs
				I was interested in general information, not a specific topic
				Other	N
	N	Please briefly describe your other area of training interest:				Text field, <100 char		N	Skip Logic Group*	OE_Training
	L	In general, which of these subjects best matches your area of interest?		Law enforcement		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Topic of Interest
				Juvenile justice
				Corrections
				Courts and judicial programs (adult)
				Civil rights
				Substance abuse and crime
				Forensics or investigative technology
				Victims of crime
				Tribal Justice/American Indian or Alaska Native affairs
				Faith-based or neighborhood partnerships
				Academic research and statistics
				Other	O
	O	Please briefly describe your other topical area of interest:				Text field, <100 char		N	Skip Logic Group*	OE_Topic
		What is the primary method you used to locate information on this site?		I used the main navigation tabs/headings near the top of the home page		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Method of Looking
				I used the OJP TOPICS links on the left side of the page
				I used the SEARCH OJP search box at the top right of the page
				I went to the central page news and features links
				I used one of the Bureaus and Offices or OJP links at the bottom of the page
				I already knew the area to go to or had specific page bookmarked
				Other	V
	V	What other method did you use to look for the information you wanted / needed?				Text area, no char limit		N	Skip Logic Group*	Other Method
		Were you able to find what you were looking for on the OJP website?		Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Accomplish
				No	X, Y
				Partially	X, Y
				I wasn't looking for anything in particular
	X	Please tell us specifically what were you unable to find or accomplish?				Text area, no char limit		N	Skip Logic Group*	Unable to Accomplish
	Y	What will you do next?		Continue looking on this site or try again later		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
				Contact OJP by telephone
				Contact OJP via email
				Use one of the more specific contact links or numbers (grants, civil rights)
				Use one of the links or numbers for a specific OJP Bureau or Office
				Try another website
				Contact OJP by regular mail
				Nothing, although I did not find what I was looking for
				Other	Z
	Z	Please describe what you will do next:				Text area, no char limit		N	Skip Logic Group*	OE_Do Next
		How would you describe your navigation experience on this site today? (select all that apply)		I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	E
				Could not navigate back to previous information
				I had a navigation difficulty not listed above:	F
	E	Please describe which links were broken or had error messages:				Text area, no char limit		N	Skip Logic Group*	OE_Nav Link
	F	Please briefly describe your additional navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigate
		Did you use any search features on this site today?		Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
				No
	G	Please tell us about your experience with the site's search features today. (Please select the best description)		Search results were helpful		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results	H
				Received error message(s)	I
				Search speed was too slow
				I experienced a different search issue (please explain):	I
	H	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	I	Please describe the issues and/or errors you experienced with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Issue
		If you could make one change/improvement to this website, what would it be?				Text area, no char limit		N		Improvements
		How did you learn about this website?		Search engine (Google, Bing, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	How Found
				Prior visit (or had bookmarked/saved as favorite)
				Referred by another Dept. of Justice or OJP site
				Referred by different website, other than DOJ or OJP sites
				Social media (Twitter, Facebook, etc.)
				News source (magazine/newspaper/radio/television)
				Referred by a professional or academic acquaintance
				Referred by a friend or family member
				Other	D
	D	Please specify how you learned about this website:				Text area, no char limit		N	Skip Logic Group*	OE-Found
		Do you subscribe to or connect with OJP in any of these ways? (please select all that apply)		I subscribe to OJP email updates		Checkbox, one-up vertical	Multi	Y		Subscribe
				I subscribe to an OJP RSS feed
				I connect with OJP through Facebook
				I follow OJP on Twitter
				No, but I intend to subscribe/connect with OJP in the future for at least one of these
				No, I have no interest in subscribing or connecting in these ways
		Do you ever access the Internet using a mobile phone or tablet?		Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
				No
	A	Which of the following devices do you have?		A SmartPhone	W	Checkbox, one-up vertical	Multi	Y		Phone or Tablet
				A tablet	X
				None of these
	W	Specifically, which type of mobile phone do you have?		iPhone		Radio button, one-up vertical	Single	Y		Phone Type
				Android
				Blackberry
				Another phone
	X	Specifically, which type of tablet do you have?		iPad		Radio button, one-up vertical	Single	Y		Tablet Type
				Kindle
				Android
				Blackberry
				Another tablet
	B	Have you ever accessed ANY federal website using a mobile phone or tablet?		Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
				No, but I plan to do so
				No, but I might in the future
				No, and I don't plan to do so
	C	Have you ever accessed the OJP site using a mobile phone or tablet?		Yes	Y, Z	Radio button, one-up vertical	Single	Y		Mobile Site Usage
				No, but I plan to do so	Z
				No, but I might in the future	Z
				No, and I don't plan to do so
	Y	What was the main reason you last visited the OJP site using a mobile phone or tablet?				Text area, no char limit	Single	N		Primary Mobile Reason
	Z	What resources/additional resources might you want to access from OJP using a mobile phone or tablet?				Text area, no char limit	Single	N		Desired Resources