604 2012 604 SMART (OJP Program) 11-12

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
SMART (OJP Program)
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	11/6/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting the SMART website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Questions

Model Instance Name:
SMART (OJP Program)
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned = Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		11/6/2012
SMART (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	17	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this agency?
2	Content - Quality	Please rate the quality of information on this site.	18	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	19	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the features provided on this site.				22	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the features on this site.
6	Functionality - Variety	Please rate the variety of features on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Custom Questions

Model Instance Name:				red & strike-through: DELETE
SMART (OJP Program)				underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in				pink: ADDITION
Date:	11/6/2012			blue + -->: REWORDING
SMART (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	bharati.hulbanni: there should be NO MORE THAN ONE LETTER IN HERE (Skip Logic Label) Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
		How frequently do you visit this site?		This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
				Daily/more than once a day
				At least once a week
				At least once a month
				Every few months
				Once every six months or less often
		Which category best describes you?		Law enforcement		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Role
				Courts/judicial system
				Attorney
				Tribal justice
				Elected or appointed official
				Educator or educational administration
				Student
				Academic researcher
				Parent
				Victim of crime
				Friend or family of crime victim
				Social worker, counselor, or mental health professional
				General public
				Other	A
	A	Please briefly describe your other role category:				Text field, <100 char		N	Skip Logic Group*	Other role
		What is your primary reason for visiting this site today?		Search for sex offenders by name, location, etc.		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
				Find information about SORNA
				Obtain information on grants or funding opportunities
				Learn about prevention and education
				Access newsletters, publications or press releases
				Research case law updates or legislative history
				Obtain tribal training or implementation/policy guidance
				Find general information on sex offenders
				Learn about SMART or find contact information
				Other	B
	B	Please briefly describe your primary reason for today's site visit:				Text field, <100 char		N	Skip Logic Group*	Other reason
		What is the primary method you used to locate information on this site?		I clicked on one of the center page links (SORNA, National Sex Offender Public Website, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Method of Looking
				I used links under the Topics section on the left side of the home page
				I used the Tools/Resources buttons on the lower left side of the home page
				I used the site search feature at the top of the home page
				I used the site index
				Already knew area to land on or had specific page bookmarked
				Other	C
	C	What other method did you use to look for the information you wanted / needed?				Text area, no char limit		N	Skip Logic Group*	Other Method
		Were you able to find what you were looking for on the SMART site today?		Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Accomplish
				No	X, Y
				Partially	X, Y
				I wasn't looking for anything in particular
	X	Please tell us specifically what were you unable to find or accomplish:				Text area, no char limit		N	Skip Logic Group*	Unable to Accomplish
	Y	What will you do next?		Continue looking on this site or try again later		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Do Next
				Contact SMART by telephone
				Contact SMART using the GetSMART email link
				Contact SMART through regular mail
				Try another website or other resource
				Nothing, although I did not find what I was looking for
				Other	Z
	Z	Please describe what you will do next:				Text area, no char limit		N	Skip Logic Group*	OE_Do Next
		How would you describe your navigation experience on this site today? (Please select all that apply)		I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	E
				Could not navigate back to previous information
				I had a navigation difficulty not listed above	F
	E	Please describe which links were broken or had error messages:				Text area, no char limit		N	Skip Logic Group*	OE_Nav Link
	F	Please briefly describe your additional navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigate
		Did you use any search features on this site today?		Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
				No
	G	Please tell us about your experience with the site's search features today. (Please select the best description)		Search results were helpful		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results	H
				Received error message(s)	I
				Search speed was too slow
				I experienced a different search issue (please explain):	I
	H	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	I	Please describe the issues and/or errors you experienced with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Issue
		Do you subscribe to the SMART Watch newsletter?		Yes		Radio button, one-up vertical	Single	Y		Subscribe
				No, I have no interest in subscribing
				Not yet, but I intend to
		If you could make one change/improvement to this website, what would it be?				Text area, no char limit		N		Improvements
		How did you learn about the SMART website?		Search engine (Google, Bing, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	How Found
				Prior visit (or had bookmarked/saved as favorite)
				Referred by another Dept. of Justice or OJP site
				Referred by different website, other than DOJ or OJP sites
				Social media (Twitter, Facebook, etc.)
				News source (magazine/newspaper/radio/television)
				Referred by a professional or academic acquaintance
				Referred by a friend or family member
				Other	D
	D	Please specify how you learned about this website:				Text area, no char limit		N	Skip Logic Group*	OE-Found