605 2012 605 US Forest Svc_Enterprise-NF&G 11-13 Final

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Overview

Current Model Qsts
Current Custom Qsts-NF&G

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Sheet 1: Current Model Qsts

Model Instance Name:
Forest Service Enterprise				Shared Model for 3 different segments
MID:	NEW				1. National Forests and Grasslands - http://www.fs.usda.gov/
Partitioned: Yes					2. Research and Development - http://www.fs.fed.us/research/
					3. State and Private Forestry - http://www.fs.fed.us/spf
Date:	9/15/2012
Forest Service Enterprise
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	18	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this organization?
2	Content - Quality	Please rate the quality of information on this site.	19	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Return (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	20	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Return	How likely are you to return to this site in the next 30 days?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Recommend (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.				23	Recommend	How likely are you to recommend this site to someone else?
5	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
6	Functionality - Variety	Please rate the variety of website tools on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Look and Feel - Appeal	Please rate the visual appeal of this site.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qsts-NF&G

Model Instance Name:			red & strike-through: DELETE
Forest Service Ent - NF&G			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:	11/13/2012		blue + -->: REWORDING
Forest Service Ent - NF&G
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		In what role are you visiting the Forest Service website?	Consulting Forester		Radio button, one-up vertical	S	Y	Skip Logic Group*	Role
			Extension Agent
			General Public
			Government Employee (federal, state, or local)
			Land Manager
			Landowner
			Primary or Secondary Education Student (K-12 student)
			Primary or Secondary Education Teacher
			Private Sector (business owner/employee)
			Recreationist
			Regulator
			Researcher
			University Student (Undergrad or Graduate)
			Other (Please specify)	A
	A	Please specify your role in visiting the Forest Service website.			Text area, no char limit		N	Skip Logic Group*	OE_Role
		What is your primary reason for visiting the National Forest Service website today?	To plan a visit to a National Forest or Grassland	B, C, D	Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Purpose
			General information (e.g. just browsing)
			Contact information (phone numbers)
			Scientific information	D
			Employment Opportunities
			Volunteering Opportunities
			Natural resource management (policy, plans, programs and projects)
			Official communications (e.g. news releases or testimony)
			Other (Please specify)	A
	A	Please specify your other reason for visiting the National Forest Service website.			Text area, no char limit		N	Skip Logic Group*	OE_Primary Purpose
	B	What information are you seeking to help plan your next visit to a National Forest or Grassland?	Current forest conditions (e.g. fire activity, weather)		Radio button, one-up vertical	S	Y	Skip Logic Group*	Next Visit Information
			Online maps
			Off Highway Vehicle (OHV) use
			Campground Information
			Hiking Information
			Permits
			Regulations
			Roads and access (e.g. road closures)
			Other (please specify)	B1
	B1	Please specify the information you're seeking to help plan your next visit to a National Forest or Grassland.			Text area, no char limit		N	Skip Logic Group*	OE_Next Visit Info
	C	When do you plan to make your next visit to a National Forest or Grassland?	Within the next week		Radio button, one-up vertical	S	Y	Skip Logic Group*	Plan To Make Next Visit
			Within the next month
			Within the next 3 months
			Within the next 6 months
			Within the next 12 months
	D	What primary activity will you be doing during your next visit to a National Forest or Grassland?	Alpine Skiing		Drop down, select one	S	Y	Skip Logic Group*	Primary Activity
			Bicycling
			Boating
			Camping
			Cabin Rentals
			Canoeing
			Climbing
			Fishing
			Hiking
			Horse Riding
			Hunting
			Kayaking
			Mountain biking
			Nature Viewing
			Nordic Skiing
			OHV Riding
			Outdoor Learning
			Picnicking
			Rafting
			Rock hounding
			Scenic Driving
			Snowmobiling
			Other (please specify)	E
	E	Please specify your primary activity			Text area, no char limit		N	Skip Logic Group*	OE_Activity
	D	What scientific information are you mostly looking for? Information about:	GIS tools
			Ecology management tools
			Computer-based tools
			Databases
			Fire
			Find an expert
			Journal articles
			Maps
			Photos or graphics
			Publications
			Technical manuals
			Other (please specify)	G
	G	Other scientific information:			Text area, no char limit		N	Skip Logic Group*
		Did you use the online maps feature located within the 'Recreation' section of the site during your visit?	Yes	A, B	Radio button, one-up vertical	S	Y	Skip Logic Group*	Use Online Map
			No
			Not Sure
	A	Please tell us how we can improve your experience with online maps on this site.			Text area, no char limit		N	Skip Logic Group*	OE_Use Online Map
	B	Please rate your satisfaction with the online maps on this site.	1=Very Dissatisfied		Radio button, scale, no don't know	S	Y	Skip Logic Group*	Online Map Sat
			2
			3
			4
			5
			6
			7
			8
			9
			Very Satisfied=10
		If you're seeking an online map, what best describes the kind of online maps you prefer?	Detailed and printable travel map of a National Forest or Grassland		Radio button, one-up vertical	S	Y	Skip Logic Group*	Online Map Preferences
			Simple online map that give basic location information for recreation
			Full-featured online map that would allow you to zoom, pan, etc.
			I'm not looking for an online map
			Other (Please specify)	A
	A	Please describe the online maps you'd prefer.			Text area, no char limit		N	Skip Logic Group*	OE_Online Map Preferences
		What was your primary method of looking for information on our site today?	Browsed, that is, followed links in the page		Radio button, one-up vertical	S	Y	Skip Logic Group*	Primary Method Find Info
			Search feature (located in the upper left corner)	A
			Advanced search feature	A
			Third-party search engine (e.g., Google)
			Drop-down "State" list
			Drop-down "Forest Name" list
	A	Please tell us about your experience with the site's search feature today. (Please select all that apply.)	Results were not relevant/not what I wanted		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Search Experience
			Too many search results/I needed to refine my search
			Not enough results
			Returned NO results
			Received error message(s)
			Search speed was too slow
			I experienced a different search issue (please explain):	A
			I had no difficulties with the search feature					Mutually Exclusive
	B	Please specify your other search issue.			Text area, no char limit		N	Skip Logic Group*	OE_Search Experience
		Did you find what you were looking for on the site today?	Yes		Radio button, one-up vertical	S	Y	Skip Logic Group*	Find What Looking For
			No	A
	A	Please tell us specifically what you were looking for on the site.			Text area, no char limit		N	Skip Logic Group*	OE_Find Looking For
		How frequently do you visit the Forest Service website?	This is my first visit		Radio button, one-up vertical	S	Y		Visit Frequency
			A few times a year
			Monthly
			Weekly
			Daily
		How often do you visit National Forests or Grasslands?	Several times a week		Radio button, one-up vertical	S	Y		NF&G Visit Freq
			Once a week
			Once a month
			Once every six months
			About once a year or less often
			I've never visited a National Forest or Grassland
		What is your gender?	Female		Radio button, one-up vertical	S	Y		Gender
			Male
			Prefer not to respond
		How old are you?	Under 18		Drop down, select one	S	Y		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			65-74
			75 and up
			Prefer not to respond
		If you could make one improvement to the Forest Service site, what would it be?			Text area, no char limit		N		One Improvement