Form 609 2012 609 NIH NCI EGRP

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 609 NIH NCI EGRP.xlsx

609 NIH NCI EGRP

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Original Current CQs


Sheet 1: Welcome and Thank You Text

Model Instance Name:



NCI EGRP



MID: NEW


Date: 12/06/2012

Welcome and Thank You Text











Welcome Text







Thank you for visiting the Epidemiology and Genomics Research Program (EGRP) website and for participating in this survey conducted by ForeSee on our behalf.

Please consider taking a few minutes to share your opinions with us, which are essential in helping us to provide the best online experience and improve the EGRP website to meet your information needs.

Please note that all responses will remain confidential.






























DEFAULT Thank You Text







Thank you for taking the time to complete our EGRP website satisfaction survey—and for helping us serve you better!

Every survey response is valuable and will be read, but we regret that we cannot respond directly. If you would like to follow up with us about your feedback, please e-mail the EGRP communications team at [email protected].




























Sheet 2: Model Qsts

Model Instance Name:







NCI EGRP







MID:
NEW




Partitioned (Y/N)?
No




Date:
12/06/2012



NCI EGRP
Model questions utilize the ACSI methodology to determine scores and impacts


ELEMENTS (drivers of satisfaction)

CUSTOMER SATISFACTION

FUTURE BEHAVIORS

MQ Label

MQ Label

MQ Label


Content (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Content - Accuracy Please rate your perception of the accuracy of information on the Epidemiology and Genomics Research Program (EGRP) website. 15 Satisfaction - Overall What is your overall satisfaction with this EGRP website?
(1=Very Dissatisfied, 10=Very Satisfied)
18 Return How likely are you to return to the EGRP website if you need cancer epidemiology and genomics information in the future?
2 Content - Quality Please rate the quality of information on the EGRP website. 16 Satisfaction - Expectations How well does the EGRP website meet your expectations?
(1=Falls Short, 10=Exceeds)


Recommend (1=Very Unlikely, 10=Very Likely)
3 Content - Depth Please rate the depth of information on the EGRP website. 17 Satisfaction - Ideal How does the EGRP website compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) 19 Recommend How likely are you to recommend the EGRP website to someone else if he or she needs cancer epidemiology and genomics information?
4 Content - Currency Please rate your perception of how current the information is on the EGRP website.




Primary Resource (1=Very Unlikely, 10=Very Likely)


Functionality (1=Poor, 10=Excellent, Don't Know)


20 Primary Resource How likely are you to use the EGRP website as your primary resource for cancer epidemiology and genomics information?
5 Functionality - Usefulness Please rate the usefulness of the features (search tools, interactive tables and maps, etc.) provided on the EGRP website.





6 Functionality - Convenient Please rate the convenient placement of the features (search tools, interactive tables and maps, etc.) on the EGRP website.





7 Functionality - Variety Please rate the variety of features (search tools, interactive tables and maps, etc.) on the EGRP website.







Look and Feel (1=Poor, 10=Excellent, Don't Know)





8 Look and Feel - Appeal Please rate the visual appeal of the EGRP website.





9 Look and Feel - Balance Please rate the balance of graphics and text on the EGRP website.





10 Look and Feel - Readability Please rate the readability of the pages on the EGRP website.







Navigation (1=Poor, 10=Excellent, Don't Know)





11 Navigation - Organized Please rate how well the EGRP website is organized.





12 Navigation - Options Please rate the options available for navigating the EGRP website.





13 Navigation - Layout Please rate how well the EGRP website layout helps you find what you are looking for.





14 Navigation - Clicks Please rate the number of clicks to get where you want on the EGRP website.






Sheet 3: Original Current CQs

Model Instance Name:


red & strike-through: DELETE






NCI EGRP


underlined & italicized: RE-ORDER






MID: NEW


pink: ADDITION






Date: 12/06/2012
blue + -->: REWORDING






NCI EGRP CUSTOM QUESTION LIST
CQID Skip To Question Text Answer IDs Answer Choices
(limited to 50 characters)
Skip From Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
How frequently do you visit the EGRP website?
Monthly or more often
Radio button, one-up vertical Single Yes
Visit Frequency



Less often than monthly









This is my first visit






NEW
What is your primary reason for visiting the EGRP website today? To find information about…
Scientific priorities and interest areas A Radio button, one-up vertical Single Yes Skip Logic Group* Primary Reason



Funding opportunities for cancer epidemiology & genomics A








Grant writing tips, policies, etc.









Information about scientific meetings sponsored by EGRP A








Data or other tools used for research purposes A








Summaries of research funded by EGRP A








How to contact EGRP staff









Information for someone I know diagnosed with cancer









Other B





NEW B Please explain your primary reason for visiting the EGRP website.
open
Text area, no char limit Open No Skip Logic Group* Other Reason
NEW A What research areas or topics are you particularly interested in?
open
Text area, no char limit Open No Skip Logic Group* Research Topics
NEW
In what role are you visiting the EGRP website today?
Scientist/researcher
Radio button, one-up vertical Single Yes Skip Logic Group* Role




Research or grants administrator/coordinator










Health care provider or health professional










Educator









Student










National Institutes of Health employee, contractor, or fellow










Patient with a cancer-related disease or condition










Family member, friend, or acquaintance of a cancer patient










General health consumer










Other C





NEW C Please explain your role.
open
Text area, no char limit Open No Skip Logic Group* Other Role
NEW
Which best describes your organization?
No organizational affiliation
Radio button, one-up vertical Single Yes Skip Logic Group* Organization




College or university










Medical center










Government










Public health agency










Advocacy organization










Other (please specify) D





NEW D Please describe your organization.
open
Text area, no char limit Open No Skip Logic Group* Other Organization
NEW
How do you plan to use the information you found on the EGRP website today?
Stay up-to-date on NCI's research interests E Radio button, one-up vertical Single Yes Skip Logic Group* Plan To Use



Prepare a grant application








Prepare a report








Provide information to other researchers








Provide information to students








Provide cancer information to patient or family member








Prepare a press release or news article








Make personal health decisions








Not sure yet








Other





NEW E Please explain how you will use the information found on the EGRP website.
open
Text area, no char limit Open No Skip Logic Group* Other Plan To Use
NEW
While you were on the EGRP website today, how did you primarily look for information?
Tabs across the top and/or links down the left side
Radio button, one-up vertical Single Yes Skip Logic Group* How Look For



Links in the middle of the page









Website search box









An external web search engine (e.g., Google, Bing, etc)









Someone sent me a direct link









Bookmarked website









Other F





NEW F What other way(s) did you look for information on the EGRP website?
open
Text area, no char limit Open No Skip Logic Group* Other How Look For
NEW
Did you find the information you were looking for today on the EGRP website?
Yes
Radio button, one-up vertical Single Yes Skip Logic Group* Did You Find




Partially G









Not yet, still looking G









No G





NEW G If you were unable to find the information that you were looking for, please describe specifically what you were trying to find.
open
Text area, no char limit Open No Skip Logic Group* Trying To Find
NEW
Did you view the Geographic Information System for Breast Cancer Studies on Long Island (LI GIS) web pages today (li-gis.cancer.gov)?
Yes H Radio button, one-up vertical Single Yes Skip Logic Group* View LI GIS


No






NEW H How did you access the LI GIS web pages?
EGRP website
Radio button, one-up vertical Single Yes Skip Logic Group* How Access LI GIS




Direct website address, bookmark, or link in an e-mail










Web search engine (e.g., Google, Bing, etc.)










Link from external website (other than search engine)






NEW H Did you use the interactive maps on the LI GIS web pages (li-gis.cancer.gov)?
Yes J Radio button, one-up vertical Single Yes Skip Logic Group* Use Map


No






NEW J What was your experience with the LI GIS interactive maps?
It gave me all of the information I needed
Radio button, one-up vertical Single Yes Skip Logic Group* Map Experience




It gave me some information but not everything I needed










It gave me no information I needed










Unsure of how to use the map feature to get information










I did not use the map feature






NEW H Was the information on the LI GIS web pages what you expected to find?
Yes K Radio button, one-up vertical Single Yes Skip Logic Group* LI GIS What Expected


No L





NEW K How will you use the information found on the LI GIS web pages?
Conduct research
Radio button, one-up vertical Single Yes Skip Logic Group* How Use LI GIS



Coordinate school project









Reference for educational purposes









Help an individual with cancer









Other M





NEW M Please explain how you will use information found on the LI GIS web pages.
open
Text area, no char limit Open No Skip Logic Group* Other How Use LI GIS
NEW L What information did you expect to find on the LI GIS web page?
open
Text area, no char limit Open No Skip Logic Group* What Expect LI GIS
NEW
Did you view the Cancer Epidemiology Matters Blog (blog-epi.grants.cancer.gov) today?
Yes N Radio button, one-up vertical Single Yes Skip Logic Group* View Blog




No






NEW N How did you access the Cancer Epidemiology Matters Blog?
EGRP website
Radio button, one-up vertical Single Yes Skip Logic Group* How Access Blog




Direct website address, bookmark, or link in an e-mail










Web search engine (e.g., Google, Bing, etc.)










Link from external website (other than search engine)






NEW N During your visit, approximately how many blog posts did you view or read?
0, viewed the home page and left the site P Radio button, one-up vertical Single Yes Skip Logic Group* How Many Blog Posts



1 - 2









3 - 5









More than 5






NEW P What was your primary reason for leaving the Cancer Epidemiology Matters Blog?
Not interested in the topics discussed
Radio button, one-up vertical Single Yes Skip Logic Group* Why Leave Blog



Not interested in blogs in general









Too busy to read









Other Q





NEW Q Please explain your primary reason for leaving the blog.
open
Text area, no char limit Open No Skip Logic Group* Other Why Leave Blog
NEW
Do you read or participate in any other research-related blogs, online discussions, or electronic forums?
Yes R Radio button, one-up vertical Single Yes Skip Logic Group* Read or Participate




No






NEW R Specifically, which research-related blogs, online discussions, or electronic forums do you read or participate in?
open
Text area, no char limit Open No Skip Logic Group* What Blogs
NEW R What makes you more inclined to participate in online discussions, electronic forums, or blogs? (check all that apply)
The post specifically asks for my feedback
Checkbox, one-up vertical Multi Yes Skip Logic Group* More Inclined To Participate




I agree/support the content of the post










I am working on or have worked on similar topics










I have a suggestion or addition to the author’s post










I have a question or need more information










I prefer to leave my anonymous feedback










I never leave comments






NEW
Which of the following would you be interested in reading more about or participating in an online discussion? (check all that apply)
None; I'm not interested in having an online discussion
Checkbox, one-up vertical Multi Yes Skip Logic Group* Topics



Challenges for data collection and analysis









Chronic diseases and cancer









Clinical or translational research









Cohorts









Consortia









Emerging research methodologies and technologies









Environmental exposures









Genetic susceptibility to cancer









Health disparities









Incentivizing innovation in epidemiologic research









Infectious diseases and cancer









Knowledge integration









Modifiable risk factors for cancer









Nutritional epidemiology









Setting priorities for future epidemiologic research









Other T








None of the above






NEW T Please describe any other topics that you would be interested in reading more about or participating in an online discussion.


Text area, no char limit Open No Skip Logic Group* Other Topics
NEW
What additional information would you like to see included on the EGRP website?
open
Text area, no char limit Open No
Additional Information
NEW
If you could make any other improvements to this EGRP website, what would they be?
open
Text area, no char limit Open No
Improvements
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