Form 611 2012 611 Crime Solutions (OJP Program) First Survey 1-25

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
CrimeSolutions (OJP Program)
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	1/25/2013
Welcome and Thank You Text
	Directions:
	USING ALTERNATE Thank You text version. Welcome text only change is to put name of site in first sentence.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the CrimeSolutions.gov website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Model Questions

Model Instance Name:
CrimeSolutions (OJP Program)
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned = Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		1/25/2013
CrimeSolutions (OJP Program)
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate your perception of the accuracy of information on this site.	20	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	23	Primary Resource	How likely are you to use this site as your primary resource for obtaining information from this agency?
2	Content - Quality	Please rate the quality of information on this site.	21	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	22	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	24	Recommend	How likely are you to recommend this site to someone else?
		Functionality (1=Poor, 10=Excellent, Don't Know)						Return (1=Very Unlikely, 10=Very Likely)
4	Functionality - Usefulness	Please rate the usefulness of the website tools (topics drilldown, program search, etc.) provided on this site.				25	Return	How likely are you to return to this site?
5	Functionality - Convenient	Please rate the convenient placement of the website tools (topics drilldown, program search, etc.) on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Functionality - Variety	Please rate the variety of website tools (topics drilldown, program search, etc.) on this site.				26	Trust - Best Interests	I can count on this agency to act in my best interests.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)				27	Trust - Trustworthy	I consider this agency to be trustworthy.
7	Look and Feel - Appeal	Please rate the visual appeal of this site.				28	Trust - Do Right	This agency can be trusted to do what is right.
8	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
9	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
14	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
15	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
16	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
17	Site Performance - Loading	Please rate how quickly pages load on this site.
18	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
19	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 3: Custom Questions

Model Instance Name:				red & strike-through: DELETE
CrimeSolutions (OJP Program)				underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in				pink: ADDITION
Date:	1/25/2013			blue + -->: REWORDING
CrimeSolutions (OJP Program) CUSTOM QUESTION LIST
bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. QID	Skip Logic Label	Question Text	bharati.hulbanni: Hide (DO NOT DELETE) this column before sending to a client. AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	bharati.hulbanni: Can not have more than one CQ GroupType (denoted by an *) within one colored group in 'Special Instructions' . Special Instructions	CQ Label
		How frequently do you visit this site?		This is my first visit		Radio button, one-up vertical	Single	Y		Visit Frequency
				Daily/more than once a day
				At least once a week
				At least once a month
				Every few months
				Once every six months or less often
		What best describes your organizational affiliation?		State government		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Org.Affiliation
				County or municipal government
				Tribal government
				Federal government
				University/college/school
				Private sector
				Non-profit
				General public
				Other	A
	A	Please briefly describe your other affiliation:				Text field, <100 char		N	Skip Logic Group*	OE_Affiliation
		Which category best describes your professional field?		Law enforcement		Drop down, select one	Single	Y	Skip Logic Group*	Role
				Courts/judicial system
				Corrections or detention
				Elected/appointed official or staff member
				Academic research
				Education or training
				Student
				Substance abuse treatment/education/prevention
				Child protection or welfare
				Victim services
				Social work or counseling
				Mental health care
				Community or faith-based organization
				Media
				Other	B
	B	Please briefly describe your other professional role:				Text field, <100 char		N	Skip Logic Group*	Other role
		What is your primary reason for visiting this site today?		Guidance on an existing policy/practice/program decision or evaluation		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Primary Reason
				Guidance on developing a new policy, practice, or program
				Find information about a specific program
				Find information on program evaluation methodology
				Nominate a program for review by CrimeSolutions.gov
				Materials for a course I'm teaching
				Materials for a course I'm taking
				Information for a research project
				Background information on a topic
				I was just browsing, not looking for anything in particular
				Other	C
	C	Please briefly describe your primary reason for today's site visit:				Text field, <100 char		N	Skip Logic Group*	Other reason
		In general, which of these categories best matches your main topic of interest?		Corrections & Reentry	N	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Main Topic
				Courts & Sentencing	O
				Crime & Crime Prevention	P
				Drugs & Substance Abuse	Q
				Juveniles	R
				Law Enforcement/Policing Strategies
				Technology & Forensics	S
				Victims & Victimization
				Other	T
	N	Which best describes your main area of interest within Corrections & Reentry topics:		Community Corrections		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Corrections
				Inmate Programs & Treatment
				Recidivism
				Reentry/Release
				Other	U
	U	Please briefly describe your Corrections/Reentry topic:				Text field, <100 char		N	Skip Logic Group*	OE_Corrections
	O	Which best describes your main area of interest within Courts & Sentencing topics:		Diversion		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Courts
				Sentencing & Sanctions
				Specialized & Problem Solving Courts
				Other	V
	V	Please briefly describe your Courts/Sentencing topic:				Text field, <100 char		N	Skip Logic Group*	OE_Courts
	P	Which best describes your main area of interest within Crime & Crime Prevention topics:		Community Crime Prevention Strategies		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Crime
				Gangs
				Property Crime
				Violent Crime
				Other	W
	W	Please briefly describe your Crime/Crime Prevention topic:				Text field, <100 char		N	Skip Logic Group*	OE_Crime
	Q	Which best describes your main area of interest within Drugs & Substance Abuse topics:		Drug & Alcohol Crime & Offenses		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Drugs
				Prevention & Education
				Treatment
				Other	X
	X	Please briefly describe your Drugs/Substance Abuse topic:				Text field, <100 char		N	Skip Logic Group*	OE_Drugs
	R	Which best describes your main area of interest in the Juvenile category:		Child Protection/Health		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Juveniles
				Children Exposed to Violence
				Delinquency Prevention
				Risk & Protective Factors
				Other	Y
	Y	Please briefly describe your area of interest in the Juvenile category:				Text field, <100 char		N	Skip Logic Group*	OE_Juveniles
	S	Which best describes your main area of interest within Technology & Forensic topics:		Forensics/Evidence		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Forensics
				Justice Information Systems
				Technologies
				Other	Z
	Z	Please briefly describe your Technology/Forensic topic:				Text field, <100 char		N	Skip Logic Group*	OE_Forensics
	T	Please briefly describe your other topical area of interest:				Text field, <100 char		N	Skip Logic Group*	OE_Main Topic
		How did you primarily look for information on the site today?		I browsed the content on this Web site		Radio button, one-up vertical	Single	Y		Method of Looking
				I used the search features on this Web site
				I browsed the content and used the search features on this Web site
				I already knew where to go, or used a bookmark or link to direct area
				I used a Web search engine, like Google or Bing
				I used the site map
				Other
		Were you able to find what you were looking for on CrimeSolutions.gov today?		Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Able to Find
				No	D
				Partially	D
	D	Please tell us specifically what were you unable to find or accomplish:				Text area, no char limit		N	Skip Logic Group*	Unable to Find
		How would you describe your navigation experience on this site today? (select all that apply)		I had no difficulty navigating/browsing on this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation
				Links often did not take me where I expected
				Had difficulty finding relevant information
				Links/labels are difficult to understand
				Too many links/navigational options to choose from
				Had technical difficulties (error messages, broken links, etc.)	E
				I had a navigation difficulty not listed above:	F
	E	Please describe which links were broken or had error messages:				Text area, no char limit		N	Skip Logic Group*	OE_Nav Link
	F	Please briefly describe your additional navigation difficulty:				Text area, no char limit		N	Skip Logic Group*	OE_Navigate
		Did you use any search features on this site today?		Yes	G	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Usage
				No
	G	Did you use the advanced search, or the refine results search tools on this site today?		Yes	H	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Advance Search
				No	H
	H	Did you find the search feature to be easy to use?		Yes	I	Radio button, one-up vertical	Single	Y	Skip Logic Group*	Ease of search
				No	I
	I	Please tell us about your experience with the site's search features today. (Please select the best description)		Search results were helpful		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Search Experience
				Results were not relevant/not what I wanted
				Too many results/I needed to refine my search
				Not enough results
				Returned NO results	J
				Search required too many attempts
				Received error message(s), or broken links	K
				Search speed was too slow
				I experienced a different search issue (please explain):	L
	J	What search term(s) did you use?				Text area, no char limit		N	Skip Logic Group*	OE_Search Terms
	K	Please describe the errors or broken links you experienced with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Error
	L	Please describe your issue(s) with the search feature:				Text area, no char limit		N	Skip Logic Group*	OE_Search Issue
		If you could make one change/improvement to this website, what would it be?				Text area, no char limit		N		Improvements
		How did you learn about CrimeSolutions.gov?		Search engine (Google, Bing, etc.)		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Site Found
				Prior visit (or had bookmarked/saved as favorite)
				Referred by another Dept. of Justice or OJP site
				Referred by different website, other than DOJ or OJP sites
				Social media (Twitter, Facebook, etc.)
				News source (magazine/newspaper/radio/television)
				Referred by a colleague or instructor
				I don't remember
				Other	M
	M	Please specify how you learned about this website:				Text area, no char limit		N	Skip Logic Group*	OE_Site