613 2013 613 E-Verify I-9 Questionnaire

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
DHS CIS E-Verify I-9 Spanish
MID:	0
Date:	3/7/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the I-9 Central site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
DHS CIS E-Verify I-9 Spanish
MID:
Partitioned (Y/N)? Y
Date: 3/7/2013
DHS CIS E-Verify I-9 Spanish
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on the I-9 Central site.	18	Satisfaction - Overall	What is your overall satisfaction with the I-9 Central site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to the I-9 Central site?
2	Content - Quality	Please rate the quality of information on the I-9 Central site.	19	Satisfaction - Expectations	How well does the I-9 Central site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on the I-9 Central site.	20	Satisfaction - Ideal	How does the I-9 Central site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend the I-9 Central site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the I-9 Central site.				23	Primary Resource	How likely are you to use this E-Verify site as your primary resource about the I-9 policy?
5	Look and Feel - Balance	Please rate the balance of graphics and text on the I-9 Central site.
6	Look and Feel - Readability	Please rate the readability of the pages on the I-9 Central site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the I-9 Central site is organized.
8	Navigation - Options	Please rate the options available for navigating the I-9 Central site.
9	Navigation - Layout	Please rate how well the I-9 Central site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on the I-9 Central site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on the I-9 Central site.
12	Search - Results Organization	Please rate the organization of search results on the I-9 Central site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on the I-9 Central site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on the I-9 Central site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the I-9 Central site.

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Sheet 3: Current CQs

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify I-9 Spanish				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 3/7/2013				blue + -->: REWORDING
DHS CIS E-Verify I-9 Spanish CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the I-9 Central section of the E-Verify site?		First time		Drop down, select one	S	Y		Frequency
				Almost every day
				Once or twice a week
				Once or twice a month
				Less than Once a month
		Which of the following best describes your role?		I am a human resources professional seeking information for my employer		Radio button, one-up vertical	S	Y		Role
				I am a business owner/company executive seeking information for my business
				I am an employee seeking information because my employer uses or may use E-Verify
				Federal contractor
				I am person who just happens to be interested in E-Verify
				Other
		Which area of the I-9 Central did you visit today? (Check all that apply)		What's New		Checkbox, one-up vertical	M	Y		Area visited
				Complete & Correct
				Accepted Documents
				Retain & Store
				Employee rights
				Penalties
				About the Form
				Customer Support
		For what reason did you visit the I-9 Central today? (Check all that apply.)		Research what's new about the current or new I-9 policy		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
				Learn more about the I-9 form
				Find out about the I-9 form statues and regulations
				Sign up for an I-9 form training/webinar
				How and when to complete an I-9 form
				How to correct an I-9 form
				Learn about common errors and how to avoid them
				Find out which I-9 form should I use
				Learn about acceptable documents to complete an I-9 form
				Research additional documentation requirements
				How to examine required documentation for an I-9 form
				Learn about retaining and storing the I-9 forms
				Check employee rights and discrimination policies
				File a discrimination claim
				Review the penalties for I-9 form violations
				Research the I-9 form FAQs
				Contact the I-9 customer support
				Other, please specify:	A
	A	Other reasons for visiting the I-9 Central today.				Text area, no char limit		N		Other reasons
		Were you able to find what you were looking for?		Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
				For the most part	B
				Only partially	A,B
				No	A,B
	A	If you were unable to find what you needed, what specifically did you look for?				Text area, no char limit		N		No info found
	B	If you couldn’t completely find what you needed in the Spanish section, did you visit the English section of the I-9 Central to find the missing content?		Yes		Drop down, select one	S	N		Visited English I-9 pages
				No
				Don't remember
		Was the information easy to understand?		Very easy		Radio button, one-up vertical	S	Y	Skip Logic Group*	Easy to understand
				Somewhat easy
				Somewhat difficult	A
				Very difficult	A
	A	If not, what could E-Verify do to help ease the understanding of the information?				Text area, no char limit		N		Improve understanding
		Which area of the I-9 Central do you feel needs more information/content?		What's New		Drop down, select one	S	Y		Needs more content
				Complete & Correct
				Accepted Documents
				Retain & Store
				Employee rights
				Penalties
				About the Form
				Customer Support
		Why do you feel the I-9 Central area you specified above needs more information/content?				Text area, no char limit		N		Reason for more content
		What other improvement would you like to see made to the I-9 Central section of the E-Verify site to make it more useful for you in the future?				Text area, no char limit		N		Improvement