614 2013 614 E-Verify SAVE Questionnaire

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
DHS CIS SAVE
MID:	0
Date:	3/7/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the SAVE Program site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
DHS CIS SAVE
MID:
Partitioned (Y/N)? Y
Date: 3/7/2013
DHS CIS SAVE
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on the SAVE site.	18	Satisfaction - Overall	What is your overall satisfaction with the SAVE site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to the SAVE site?
2	Content - Quality	Please rate the quality of information on the SAVE site.	19	Satisfaction - Expectations	How well does the SAVE site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the relevance of content on the SAVE site.	20	Satisfaction - Ideal	How does the SAVE site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend the SAVE site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the SAVE site.				23	Primary Resource	How likely are you to use the USCIS site as your primary resource to gather information regarding the SAVE Program?
5	Look and Feel - Balance	Please rate the balance of graphics and text on the SAVE site.
6	Look and Feel - Readability	Please rate the readability of the pages on the SAVE site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the SAVE site is organized.
8	Navigation - Options	Please rate the options available for navigating the SAVE site.
9	Navigation - Layout	Please rate how well the SAVE site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on the SAVE site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on the SAVE site.
12	Search - Results Organization	Please rate the organization of search results on the SAVE site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on the SAVE site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on the SAVE site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the SAVE site.

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Sheet 3: Current CQs

Model instance name:				red & strike-through: DELETE
DHS CIS SAVE				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 3/7/2013				blue + -->: REWORDING
DHS CIS SAVE CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the SAVE Program section on the USCIS site?		First time		Drop down, select one	S	Y		Frequency
				Almost every day
				Once or twice a week
				Once or twice a month
				Less than Once a month
		Which of the following best describes your role?		SAVE user		Radio button, one-up vertical	S	Y		Role
				Benefit applicant/noncitizen
				Benefit granting agency
				Licensing bureau
				Other federal government entity
				State government entity
				Local government entity
				Financial institution
				Educational institution
				Other
		How did you learn about the SAVE Program?		Program information		Drop down, select one	S	Y		How learned about the program
				USCIS Site
				Benefit granting agency
				Licensing bureau
				Other government entity
				Internet
				Customer support
				Social networks (i.e. Facebook, Twitter, YouTube)
				Other
		Which area of the SAVE Program did you visit today? (Check all that apply)		What is SAVE		Checkbox, one-up vertical	M	Y		Area visited
				About the SAVE Program
				Getting Started
				For Benefit Applicants
				Publications
				Webinars
				SAVE Case Check
				Contact SAVE
				SAVE Agency Search Tool
		For what reason did you visit the SAVE Program today? (Check all that apply.)		Learn about the SAVE Program		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
				Research the SAVE governing rules
				Review the privacy policies
				Read about how to get started
				Learn about who can use the SAVE Program
				Review the SAVE verification process
				Find the forms needed for the SAVE Program
				Learn about the access methods and transaction charges
				Sign up/register for the SAVE Program
				Research the Noncitizens information/benefits
				Find out how to correct my records
				Find multilingual resources
				Read the publications
				Check my case
				Use the SAVE Agency search tool
				Take a free webinar
				Research requirements for attending the webinar
				Download the SAVE logo and guidelines
				Contact the SAVE Program customer support
				Other, please specify:	A
	A	Other reasons for visiting the SAVE Program today.				Text area, no char limit		N		Other reasons
		Were you able to find what you were looking for?		Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
				For the most part
				Only partially	A
				No	A
	A	If you were unable to find what you needed, what specifically did you look for?				Text area, no char limit		N		No info found
		How useful was the information and materials provided on the SAVE Program section?		Very useful		Drop down, select one	S	Y	Skip Logic Group*	Useful info
				Somewhat useful
				Not very useful	A
				Not at all useful	A
	A	Why do you feel that the information and materials provided were not useful to you?				Text area, no char limit		N		Not useful info
		What other information/resource would you like to see added to the SAVE Program section?				Text area, no char limit		N		Other resources
		What improvement would you like to see made to the SAVE Program section on the USCIS site to make it more helpful for you in the future?				Text area, no char limit		N		Improvement