615 2013 615 E-Verify Self-Check Questionnaire

---

Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Model Instance Name:
DHS CIS E-Verify Self Check
MID:	0
Date:	2/26/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the E-Verify site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

---

Sheet 2: Current Model Qsts

Model Instance Name:
DHS CIS E-Verify Self Check
MID:
Partitioned (Y/N)? Y
Date: 2/26/2013
DHS CIS E-Verify Self Check
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on the Self Check site.	18	Satisfaction - Overall	What is your overall satisfaction with the Self Check site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to the Self Check site?
2	Content - Quality	Please rate the quality of information on the Self Check site.	19	Satisfaction - Expectations	How well does the Self Check site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on the Self Check site.	20	Satisfaction - Ideal	How does the Self Check site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend the Self Check site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the Self Check site.				23	Primary Resource	How likely are you to use this E-Verify site as your primary resource for all Self Check needs?
5	Look and Feel - Balance	Please rate the balance of graphics and text on the Self Check site.
6	Look and Feel - Readability	Please rate the readability of the pages on the Self Check site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the Self Check site is organized.
8	Navigation - Options	Please rate the options available for navigating the Self Check site.
9	Navigation - Layout	Please rate how well the Self Check site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on the Self Check site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on the Self Check site.
12	Search - Results Organization	Please rate the organization of search results on the Self Check site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on the Self Check site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on the Self Check site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on the Self Check site.

---

Sheet 3: Current CQs

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify Self Check				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 2/26/2013				blue + -->: REWORDING
DHS CIS E-Verify Self Check CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the Self Check section on the E-Verify site?		First time		Drop down, select one	S	Y		Frequency
				Almost every day
				Once or twice a week
				Once or twice a month
				Less than Once a month
		Which of the following best describes your role?		US citizen/job seeker		Radio button, one-up vertical	S	Y		Role
				International visitor with a work authorization
				Individual with an adjusted status
				I am person who just happens to be interested in E-Verify
				Other
		How did you learn about the E-Verify's Self Check tool?		Previous experience with the tool						How learned about site
				An employer
				A third party requirement
				Friends/family
				Internet
				On the E-Verify site
				Other
		Which area of the Self Check did you visit today? (Check all that apply)		Self check Background		Checkbox, one-up vertical	M	Y		Area visited
				How to use Self Check
				Know Your Rights
				Commitment to Privacy
				Questions & Answers
				For Employers
				Facts & Myths
				Self Check Toolkit
		For what reason did you visit the Self Check today? (Check all that apply.)		Start Self Check		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
				Learn more about Self Check before I use it
				Review the steps on how to use Self Check
				Learn about my employee rights
				Read the Self Check privacy statement
				Research the Self Check FAQs
				Learn about my employer rights and rules regarding Self Check
				Review the myths and facts about Self Check
				Read about Self Check press releases, blogs and Fact Sheets
				View, print, share or post Self Check fliers or brochure
				View the "How to Use Self Check" video
				Other, please specify:	A
	A	Other reasons for visiting the Self Check today.				Text area, no char limit		N		Other reasons
		Were you able to find what you were looking for?		Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
				For the most part
				Only partially	A
				No	A
	A	If you were unable to find what you needed, what specifically did you look for?				Text area, no char limit		N		No info found
		Did you use the Self Check tool today?		Yes		Radio button, one-up vertical	S	Y	Skip Logic Group*	Used Self Check
				No	A
				Not applicable
	A	Why did you not use the Self Check tool today? Please provide as much detail as possible.				Text area, no char limit		N		Why didn’t use
		How likely are you to use the Self Check again in the future?		1=Very unlikely		Radio button, scale, has don't know	S	Y		Likelihood to use again
				2
				3
				4
				5
				6
				7
				8
				9
				10=Very likely
				Don't know
		What improvement would you like to see made to the Self Check section of the E-Verify site to make it more useful for you in the future?				Text area, no char limit		N		Improvement