617 2013 617 E-Verify SP Questionnaire

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
DHS CIS E-Verify Spanish
MID:	0
Date:	3/5/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the E-Verify site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Current Model Qsts

Model Instance Name:
DHS CIS E-Verify Spanish
MID:
Partitioned (Y/N)? Y
Date: 3/5/2013
DHS CIS E-Verify Spanish
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this E-Verify site.	18	Satisfaction - Overall	What is your overall satisfaction with this E-Verify site? (1=Very Dissatisfied, 10=Very Satisfied)	21	Return	How likely are you to return to this E-Verify site?
2	Content - Quality	Please rate the quality of information on this E-Verify site.	19	Satisfaction - Expectations	How well does this E-Verify site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this E-Verify site.	20	Satisfaction - Ideal	How does this E-Verify site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	22	Recommend	How likely are you to recommend this E-Verify site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of this E-Verify site.				23	Primary Resource	How likely are you to use this E-Verify site as your primary resource about the E-Verify program?
5	Look and Feel - Balance	Please rate the balance of graphics and text on this E-Verify site.
6	Look and Feel - Readability	Please rate the readability of the pages on this E-Verify site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this E-Verify site is organized.
8	Navigation - Options	Please rate the options available for navigating this E-Verify site.
9	Navigation - Layout	Please rate how well this E-Verify site layout helps you find what you are looking for.
10	Navigation - Clicks	Please rate the number of clicks to get where you want on this E-Verify site.
		Search (1=Poor, 10=Excellent, Don't Know)
11	Search - Results Relevance	Please rate the relevance of search results on this E-Verify site.
12	Search - Results Organization	Please rate the organization of search results on this E-Verify site.
13	Search - Results Help	Please rate how well the search results help you decide what to select.
14	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
15	Site Performance - Loading	Please rate how quickly pages load on this E-Verify site.
16	Site Performance - Consistency	Please rate the consistency of speed from page to page on this E-Verify site.
17	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this E-Verify site.

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Sheet 3: Current CQs

Model instance name:				red & strike-through: DELETE
DHS CIS E-Verify Spanish				underlined & italicized: RE-ORDER
MID:				pink: ADDITION
Date: 3/5/2013				blue + -->: REWORDING
DHS CIS E-Verify Spanish CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	AnswerIDs (DOT)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		Does your company use E-Verify?		Yes	A,B,E,F	Drop down, select one	S	Y	Skip Logic Group*	Use E-Verify
				No	B,C,D,E,F
				Don't know	B,C,D,E,F
				I am not employed by or do not own a company
	A	How do you interact with/access the E-Verify services?		Through the E-Verify website		Drop down, select one	S	Y		Access E-Verify
				Company's internal system
	B	Did, or will, you play any role in your company’s decision whether to use, or not use, E-Verify?		Yes		Drop down, select one	S	N		Play role in using E-Verify
				No
				Don't know
	C	Is your company considering using E-Verify?		Yes		Drop down, select one	S	N		Consider using E-Verify
				No
				Don't know
	D	How likely is your company to become a new E-Verify user as a result of visiting this site?		1=Very Unlikely		Radio button, scale, no don't know	S	N		New user
				2
				3
				4
				5
				6
				7
				8
				9
				10=Very Likely
	E	Is your company mandated by federal, state or local law to participate in E-Verify?		Yes		Drop down, select one	S	N		Mandated
				No
				Don't know
	F	Approximately how many people are employed at your company?		1 to 4		Drop down, select one	S	N		Number of employees
				5 to 9
				10 to 19
				20 to 49
				50 to 99
				100 to 249
				250 to 499
				500 to 999
				1,000 to 2,499
				2,500 to 4,999
				5,000 to 9,999
				10,000 or more
		For what reasons did you visit the E-Verify site today? (Check all that apply.)		Learn about E-Verify in general		Checkbox, one-up vertical	M	Y	Skip Logic Group*	Reasons for visiting
				Learn about E-Verify requirements for federal contractors
				Sign up for a webinar
				Learn how to contact E-Verify
				Enroll in the E-Verify program
				Employee verification/enrollment
				Check employment eligibility/status
				Use everify applications
				Access everify applications
				Find and download form(s) needed
				Submit form
				Open a new case
				Other, please specify:	A
	A	Other reasons for visiting the E-Verify site today.				Text area, no char limit		N		Other reasons
		During your current site visit, did you log in into an E-Verify application to complete your task?		Yes	A	Radio button, one-up vertical	S	Y		Application
				No
				Not applicable
	A	While in the application, did you encounter any difficulties, navigational or process oriented?		Yes	B,C	Radio button, one-up vertical	S	N		Diff with application
				No	C
				Not sure
	B	Please specify the difficulties you have encountered during your experience with the E-Verify application.				Text area, no char limit		N		Application difficulties
	C	What could E-Verify do to make the Application process better and more useful to you?				Text area, no char limit		N		Application improvement
		Were you able to find what you were looking for at the E-Verify site?		Yes		Drop down, select one	S	Y	Skip Logic Group*	Find info
				For the most part
				Only partially	A
				No	A
	A	If you were unable to find what you were looking for, what was it?				Text area, no char limit		N		No info found
		If you used navigation to find your information today, what type of difficulties, if any, did you encounter with the navigation?		No difficulty encountered		Drop down, select one	S	N	Skip Logic Group*	Navigation difficulty
				Could not find the appropriate navigational links on most of your pages
				Too many links or navigational choices
				Links did not take me where I expected
				Had difficulty finding detailed or related information on your pages
				Navigation did not support what I was trying to accomplish
				Would often feel lost, and did not know where I was on your pages
				Had various technical difficulties (links didn't work, received error messages, etc.)
				Could not get started or did not know where to begin
				Could not navigate back to previous information
				Other, please specify:	A
	A	What other navigational difficulty did you encounter today?				Text area, no char limit		N		Other nav difficulty
		How frequently do you visit this E-Verify site?		First time		Drop down, select one	S	Y		Frequency
				Almost every day
				Once or twice a week
				Once or twice a month
				Less than Once a month
		What could be done to make this site more useful?				Text area, no char limit		N		Improvement
		How easy was it for you to understand the information on this E-Verify site?		Very easy		Radio button, one-up vertical	S	Y		Easy to understand
				Somewhat easy
				Somewhat difficult
				Very difficult
		How easy was it to find what you were looking for?		Very easy		Radio button, one-up vertical	S	Y		Easy to find
				Somewhat easy
				Somewhat difficult
				Very difficult
		In which of the following ways would you like to get more information about E-Verify? (Check all that apply)		Facebook		Checkbox, two-up vertical	M	Y		Format
				Twitter
				Blogs
				YouTube videos
				Wikis
				Internet discussion boards
				E-mail subscriber lists
				Text messaging
				Other
				None
		Which of the following best describes your role?		I am a human resources professional seeking information for my employer		Radio button, one-up vertical	S	Y		Role
				I am a business owner/company executive seeking information for my business
				I am an employee seeking information because my employer uses or may use E-Verify
				I am a Designated Agent/Employer Agent
				I am a federal contractor
				I am a developer of software which interfaces with E-Verify
				I am a member of the news media
				I am doing policy or academic research
				I represent an industry organization or advocacy group that follows E-Verify
				I am person who just happens to be interested in E-Verify
		Do you ever access the Internet using a mobile phone or tablet?		Yes		Radio button, one-up vertical	S	Y		Access Mobile Internet
				No
		Which of the following devices do you have?		A SmartPhone	A	Checkbox, one-up vertical	M	Y	Skip Logic Group	Phone or Tablet
				A tablet	B
				None of these
	A	Specifically, which type of mobile phone do you have?		iPhone		Radio button, one-up vertical	S	Y		Phone type
				Android phone
				Blackberry
				Another phone
	B	Specifically, which type of tablet do you have?		iPad		Radio button, one-up vertical	S	Y		Tablet type
				Kindle
				Blackberry
				Android tablet
				Another tablet
		Have you ever accessed ANY federal website using a mobile phone or tablet?		Yes	A	Radio button, one-up vertical	S	Y	Skip Logic Group	Federal Mobile Site Usage
				No, but I plan to do so
				No, but I might in the future
				No, and I don't plan to do so
	A	Have you ever accessed E-Verify's site using a mobile phone or tablet?		Yes	B	Radio button, one-up vertical	S	Y		Mobile Site Usage
				No, but I plan to do so
				No, but I might in the future
				No, and I don't plan to do so
	B	What was the main reason you last visited E-Verify using a mobile phone or tablet?				Text area, no char limit		N		Primary Reason
		What resources/additional resources might you want to access from E-Verify using a mobile phone or tablet?				Text area, no char limit		N		Desired Resources