619 2013 619 NIJ WoMI

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 619 NIJ WoMI 2013.xls

612 E-Verify I-9 Questionnaire - 619 NIJ WoMI

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Model Qsts (1-24-13)
Current CQs
Current CQs (1-24-13)
CQs (12-10-12)
CQs (11-14-12)
CQs (8-3-12)
CQs (1-18-12)


Sheet 1: Current Model Qsts

Model Instance Name:




NIJ v2




MID: sRtUsdwR1UQh9E5NlhsFBw==



Date: 2/22/2011


NIJ v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 21 (1=Very Dissatisfied, 10=Very Satisfied) 24 How likely are you to return to this site?
2 Please rate the quality of information on this site.
What is your overall satisfaction with this site?
Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site.
(1=Falls Short, 10=Exceeds) 25 How likely are you to recommend this agency to someone else?

Search (1=Poor, 10=Excellent, Don't Know) 22 How well does this site meet your expectations?
Trust (1=Strongly Disagree, 10=Strongly Agree)
4 Please rate the relevance of search results on this site.
(1=Not Very Close, 10=Very Close) 26 I can count on this agency to act in my best interests.
5 Please rate the organization of search results on this site. 23 How does this site compare to your idea of an ideal website? 27 I consider this agency to be trustworthy.
6 Please rate how well the search results help you decide what to select.

28 This agency can be trusted to do what is right.
7 Please rate how well the search feature helps you to narrow the results to find what you want.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



8 Please rate the visual appeal of this site.

9 Please rate the balance of graphics and text on this site.
10 Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
11 Please rate how well the site is organized.



12 Please rate the options available for navigating this site.



13 Please rate how well the site layout helps you find what you are looking for.



14 Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



15 Please rate how quickly pages load on this site.



16 Please rate the consistency of speed from page to page on this site.



17 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



18 Please rate how thoroughly this site discloses information about what this agency is doing.



19 Please rate how quickly agency information is made available on this site.



20 Please rate how well information about this agency's actions can be accessed by the public on this site.

























































































































































































































































































































































































































































































Sheet 2: Model Qsts (1-24-13)

Model Instance Name:




NIJ v2




MID: sRtUsdwR1UQh9E5NlhsFBw==



Date: 2/22/2011


NIJ v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 21 (1=Very Dissatisfied, 10=Very Satisfied) 24 How likely are you to return to this site?
2 Please rate the quality of information on this site.
What is your overall satisfaction with this site?
Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site.
(1=Falls Short, 10=Exceeds) 25 How likely are you to recommend this site agency to someone else?

Search (1=Poor, 10=Excellent, Don't Know) 22 How well does this site meet your expectations?
Trust (1=Strongly Disagree, 10=Strongly Agree)
4 Please rate the relevance of search results on this site.
(1=Not Very Close, 10=Very Close) 26 I can count on this agency to act in my best interests.
5 Please rate the organization of search results on this site. 23 How does this site compare to your idea of an ideal website? 27 I consider this agency to be trustworthy.
6 Please rate how well the search results help you decide what to select.

28 This agency can be trusted to do what is right.
7 Please rate how well the search feature helps you to narrow the results to find what you want.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



8 Please rate the visual appeal of this site.

9 Please rate the balance of graphics and text on this site.
10 Please rate the readability of the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
11 Please rate how well the site is organized.



12 Please rate the options available for navigating this site.



13 Please rate how well the site layout helps you find what you are looking for.



14 Please rate the number of clicks to get where you want on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)



15 Please rate how quickly pages load on this site.



16 Please rate the consistency of speed from page to page on this site.



17 Please rate the ability to load pages without getting error messages on this site.




Online Transparency (1=Poor, 10=Excellent, Don't Know)



18 Please rate how thoroughly this site discloses information about what this agency is doing.



19 Please rate how quickly agency information is made available on this site.



20 Please rate how well information about this agency's actions can be accessed by the public on this site.

























































































































































































































































































































































































































































































Sheet 3: Current CQs

Model Instance Name:


red & strike-through: DELETE






NIJ v2


underlined & italicized: RE-ORDER






MID: sRtUsdwR1UQh9E5NlhsFBw==




pink: ADDITION






Date: 1/17/2012
blue + -->: REWORDING


















NIJ v2 CUSTOM QUESTION LIST

QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
EDO08730
How frequently do you visit this site?
First time
Radio button, one-up vertical Single Y
Visit Frequency



More than once a day







Daily







About once a week







About once a month







Every 6 months or less




EDO08731
Which best describes you?
Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou




Law enforcement officer










Corrections officer










Officer of the Court










Trainer or educator










Behavioral/ social science researcher










Forensic Science Practitioner










Technology researcher/ developer










Elected/appointed official, or a member of their staffs










Student










General Public










Other A





ACQCol0008523 A Please specify:


Text area, no char limit
N Skip Logic Group OE_Describes You
EDO08732
What is the main reason for your visit to NIJ this session?
Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason



Guidance on developing/ changing a practice or intervention program








Guidance on using or buying technology/ equipment








Information for a technology development project








Apply for/ find information on available funding








Find or take training








Materials for a course I'm teaching








Materials for a course I'm taking








Information for a research project








Background information on a topic








List of resources on a topic








Other A




EDO08733 A Please describe what the main reason for your visit to NIJ this session was:


Text field, <100 char Single N OPS Group OE_MainReason
EDO08734
What prompted you to visit the NIJ site?
Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou




Another website/link B









Email C









A colleague or instructor










Prior use of the site










Other










I don't remember






EDO08735 B Which website/link prompted you to visit?
Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link




Another government site










An association site










A university or college site










A commercial site










Other D





EDO08736 D Please specify which other website/link:


Text area, no char limit Single N OPS Group OE_Other Website/Link
EDO08737 C Where was the email sent from?
From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin




From NIJ










From another email service










Other






EDO08739
Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find




I found the information, but it was HARD TO UNDERSTAND A,B









I found the information, but it was TOO MUCH INFORMATION to be useful A,B









I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B









I was NOT able to find the information that I was looking for N









Not Applicable






EDO08740 A How did you find what you were looking for today?
I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found




I browsed the content on this Web site.










I browsed the content and used the search box on this Web site.










I used a bookmark or link to go there directly.










I used a Web search engine, like Google or Bing.










Other






EDO08741 B What will you do with the information you found on the site?


Text area, no char limit Single N Skip Logic Group OE_Do With Info
ACQhar0019883 N What information were you looking for that you were not able to find?


Text area, no char limit Single N Skip Logic Group Not Able
EDO08742
Did you use the search feature today?
Yes A Radio button, one-up vertical Single Y Skip Logic Group Search




No






EDO08743 A Were the search results helpful?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results




No C





EDO08745 C Why were the search results not helpful? (Choose your primary reason)
It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group Search Difficulties




It returned too many results.










Results links were broken.










Results were not relevant to my search terms or needs.










Results showed old versions of pages/documents.










Search required too many attempts.










Results were too similar/redundant.










I was not sure what words to use in my search.










Search speed was too slow.










Other D





EDO08746 D Please describe the search difficulties you experienced:


Text area, no char limit
N Skip Logic Group Other - Search Difficulties
EDO08747
If you could improve one thing about this website, what would it be?


Text area, no char limit
N
Improvements
ACQinh0018576
Do you ever access the Internet using a mobile phone or tablet?
Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet




No






ACQinh0018577 A Which of the following devices do you have?
A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet




A tablet X









None of these






ACQinh0018578 W Specifically, which type of mobile phone do you have?
iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type




Android










Blackberry










Another phone






ACQinh0018579 X Specifically, which type of tablet do you have?
iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type




Kindle










Android










Blackberry










Another tablet






ACQinh0018580 B Have you ever accessed ANY federal website using a mobile phone or tablet?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage




No, but I plan to do so










No, but I might in the future










No, and I don't plan to do so






ACQinh0018581 C Have you ever accessed NIJ's site using a mobile phone or tablet?
Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage




No, but I plan to do so Z









No, but I might in the future Z









No, and I don't plan to do so






ACQinh0018582 Y What was the main reason you last visited NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason
ACQinh0018583 Z What resources/additional resources might you want to access from NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources
ACQCol0009751
How likely are you to discourage someone from interacting with this agency? ACQCol0009751A01 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex



ACQCol0009751A02 2









ACQCol0009751A03 3









ACQCol0009751A04 4









ACQCol0009751A05 5









ACQCol0009751A06 6









ACQCol0009751A07 7









ACQCol0009751A08 8









ACQCol0009751A09 9









ACQCol0009751A10 10 = Very Likely







Sheet 4: Current CQs (1-24-13)

Model Instance Name:


red & strike-through: DELETE






NIJ v2


underlined & italicized: RE-ORDER






MID: sRtUsdwR1UQh9E5NlhsFBw==




pink: ADDITION






Date: 1/17/2012
blue + -->: REWORDING


















NIJ v2 CUSTOM QUESTION LIST

QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
EDO08730
How frequently do you visit this site?
First time
Radio button, one-up vertical Single Y
Visit Frequency



More than once a day







Daily







About once a week







About once a month







Every 6 months or less




EDO08731
Which best describes you?
Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou




Law enforcement officer










Corrections officer










Officer of the Court










Trainer or educator










Behavioral/ social science researcher










Forensic Science Practitioner










Technology researcher/ developer










Elected/appointed official, or a member of their staffs










Student










General Public










Other A





ACQCol0008523 A Please specify:


Text area, no char limit
N Skip Logic Group OE_Describes You
EDO08732
What is the main reason for your visit to NIJ this session?
Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason



Guidance on developing/ changing a practice or intervention program








Guidance on using or buying technology/ equipment








Information for a technology development project








Apply for/ find information on available funding








Find or take training








Materials for a course I'm teaching








Materials for a course I'm taking








Information for a research project








Background information on a topic








List of resources on a topic








Other A




EDO08733 A Please describe what the main reason for your visit to NIJ this session was:


Text field, <100 char Single N OPS Group OE_MainReason
EDO08734
What prompted you to visit the NIJ site?
Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou




Another website/link B









Email C









A colleague or instructor










Prior use of the site










Other










I don't remember






EDO08735 B Which website/link prompted you to visit?
Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link




Another government site










An association site










A university or college site










A commercial site










Other D





EDO08736 D Please specify which other website/link:


Text area, no char limit Single N OPS Group OE_Other Website/Link
EDO08737 C Where was the email sent from?
From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin




From NIJ










From another email service










Other






EDO08739
Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find




I found the information, but it was HARD TO UNDERSTAND A,B









I found the information, but it was TOO MUCH INFORMATION to be useful A,B









I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B









I was NOT able to find the information that I was looking for N









Not Applicable






EDO08740 A How did you find what you were looking for today?
I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found




I browsed the content on this Web site.










I browsed the content and used the search box on this Web site.










I used a bookmark or link to go there directly.










I used a Web search engine, like Google or Bing.










Other






EDO08741 B What will you do with the information you found on the site?


Text area, no char limit Single N Skip Logic Group OE_Do With Info
ACQhar0019883 N What information were you looking for that you were not able to find?


Text area, no char limit Single N Skip Logic Group Not Able
EDO08742
Did you use the search feature today?
Yes A Radio button, one-up vertical Single Y Skip Logic Group Search




No






EDO08743 A Were the search results helpful?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results




No C





EDO08745 C Why were the search results not helpful? (Choose your primary reason)
It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group Search Difficulties




It returned too many results.










Results links were broken.










Results were not relevant to my search terms or needs.










Results showed old versions of pages/documents.










Search required too many attempts.










Results were too similar/redundant.










I was not sure what words to use in my search.










Search speed was too slow.










Other D





EDO08746 D Please describe the search difficulties you experienced:


Text area, no char limit
N Skip Logic Group Other - Search Difficulties
EDO08747
If you could improve one thing about this website, what would it be?


Text area, no char limit
N
Improvements
ACQinh0018576
Do you ever access the Internet using a mobile phone or tablet?
Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet




No






ACQinh0018577 A Which of the following devices do you have?
A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet




A tablet X









None of these






ACQinh0018578 W Specifically, which type of mobile phone do you have?
iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type




Android










Blackberry










Another phone






ACQinh0018579 X Specifically, which type of tablet do you have?
iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type




Kindle










Android










Blackberry










Another tablet






ACQinh0018580 B Have you ever accessed ANY federal website using a mobile phone or tablet?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage




No, but I plan to do so










No, but I might in the future










No, and I don't plan to do so






ACQinh0018581 C Have you ever accessed NIJ's site using a mobile phone or tablet?
Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage




No, but I plan to do so Z









No, but I might in the future Z









No, and I don't plan to do so






ACQinh0018582 Y What was the main reason you last visited NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason
ACQinh0018583 Z What resources/additional resources might you want to access from NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources
ACQCol0009751
How likely are you to discourage someone from interacting with this agency? ACQCol0009751A01 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex



ACQCol0009751A02 2









ACQCol0009751A03 3









ACQCol0009751A04 4









ACQCol0009751A05 5









ACQCol0009751A06 6









ACQCol0009751A07 7









ACQCol0009751A08 8









ACQCol0009751A09 9









ACQCol0009751A10 10 = Very Likely







Sheet 5: CQs (12-10-12)

Model Instance Name:


red & strike-through: DELETE








NIJ v2


underlined & italicized: RE-ORDER








MID: sRtUsdwR1UQh9E5NlhsFBw==




pink: ADDITION








Date: 1/17/2012
blue + -->: REWORDING






















NIJ v2 CUSTOM QUESTION LIST



QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label


ACQCol0009751
How likely are you to discourage someone from interacting with this agency? ACQCol0009751A01 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex





ACQCol0009751A02 2











ACQCol0009751A03 3











ACQCol0009751A04 4











ACQCol0009751A05 5











ACQCol0009751A06 6











ACQCol0009751A07 7











ACQCol0009751A08 8











ACQCol0009751A09 9











ACQCol0009751A10 10 = Very Likely








EDO08730
How frequently do you visit this site?
First time
Radio button, one-up vertical Single Y
Visit Frequency





More than once a day









Daily









About once a week









About once a month









Every 6 months or less






EDO08731
Which best describes you?
Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou






Law enforcement officer












Corrections officer












Officer of the Court












Trainer or educator












Behavioral/ social science researcher












Forensic Science Practitioner












Technology researcher/ developer












Elected/appointed official, or a member of their staffs












Student












General Public












Other A







ACQCol0008523 A Please specify:


Text area, no char limit
N Skip Logic Group OE_Describes You


EDO08732
What is the main reason for your visit to NIJ this session?
Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason





Guidance on developing/ changing a practice or intervention program










Guidance on using or buying technology/ equipment










Information for a technology development project










Apply for/ find information on available funding










Find or take training










Materials for a course I'm teaching










Materials for a course I'm taking










Information for a research project










Background information on a topic










List of resources on a topic










Other A






EDO08733 A Please describe what the main reason for your visit to NIJ this session was:


Text field, <100 char Single N OPS Group OE_MainReason


EDO08734
What prompted you to visit the NIJ site?
Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou






Another website/link B











Email C











A colleague or instructor












Prior use of the site












Other












I don't remember








EDO08735 B Which website/link prompted you to visit?
Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link






Another government site












An association site












A university or college site












A commercial site












Other D







EDO08736 D Please specify which other website/link:


Text area, no char limit Single N OPS Group OE_Other Website/Link


EDO08737 C Where was the email sent from?
From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin






From NIJ












From another email service












Other








EDO08739
Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find






I found the information, but it was HARD TO UNDERSTAND A,B











I found the information, but it was TOO MUCH INFORMATION to be useful A,B











I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B











I was NOT able to find the information that I was looking for N











Not Applicable








EDO08740 A How did you find what you were looking for today?
I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found






I browsed the content on this Web site.












I browsed the content and used the search box on this Web site.












I used a bookmark or link to go there directly.












I used a Web search engine, like Google or Bing.












Other








EDO08741 B What will you do with the information you found on the site?


Text area, no char limit Single N Skip Logic Group OE_Do With Info


N What information were you looking for that you were not able to find?


Text area, no char limit Single N Skip Logic Group Not Able


ACQhar0014562 Did you experience any difficulties while navigating nij.gov today?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Navigation Difficulty






No








ACQhar0014563 C What type of navigation difficulty did you primarily experience?
Links often did not take me where I expected
Radio button, one-up vertical Single Y Skip Logic Group Which Navigation Difficulty






Had difficulty finding relevant information












Links/labels are difficult to understand












Too many links/navigational options to choose from












Could not navigate back to previous information












Had technical difficulties (error messages, broken links, etc.) D











I had a navigation difficulty not listed above E







ACQhar0014564 D Please describe any specific broken links or other errors you encountered:


Text area, no char limit
N Skip Logic Group OE_Nav errors


ACQhar0014565 E Please describe your other navigation difficulty:


Text area, no char limit
N Skip Logic Group OE-Nav Other Difficulty


EDO08742
Did you use the search feature today?
Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search






No








EDO08743 A Were the search results helpful?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results






No C







EDO08744 B Was the search feature difficult to use?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search






No








EDO08745 C Why was the search feature difficult to use were the search results not helpful? (Choose your primary reason)
It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group What Search Difficulties






It returned too many results.












Results links were broken.












Results were not relevant to my search terms or needs.












Results showed old versions of pages/documents.












Search required too many attempts.












Results were too similar/redundant.












I was not sure what words to use in my search.












Search speed was too slow.












Other D







EDO08746 D Please describe the search difficulties you experienced:


Text area, no char limit
N Skip Logic Group Other - Search Difficulties


EDO08747
If you could improve one thing about this website, what would it be?


Text area, no char limit
N
Improvements


ACQinh0018576
Do you ever access the Internet using a mobile phone or tablet?
Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet






No








ACQinh0018577 A Which of the following devices do you have?
A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet






A tablet X











None of these








ACQinh0018578 W Specifically, which type of mobile phone do you have?
iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type






Android












Blackberry












Another phone








ACQinh0018579 X Specifically, which type of tablet do you have?
iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type






Kindle












Android












Blackberry












Another tablet








ACQinh0018580 B Have you ever accessed ANY federal website using a mobile phone or tablet?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage






No, but I plan to do so












No, but I might in the future












No, and I don't plan to do so








ACQinh0018581 C Have you ever accessed NIJ's site using a mobile phone or tablet?
Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage






No, but I plan to do so Z











No, but I might in the future Z











No, and I don't plan to do so








ACQinh0018582 Y What was the main reason you last visited NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason


ACQinh0018583 Z What resources/additional resources might you want to access from NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources



Sheet 6: CQs (11-14-12)

Model Instance Name:


red & strike-through: DELETE








NIJ v2


underlined & italicized: RE-ORDER








MID: sRtUsdwR1UQh9E5NlhsFBw==




pink: ADDITION








Date: 1/17/2012
blue + -->: REWORDING






















NIJ v2 CUSTOM QUESTION LIST



QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label


ACQCol0009751
How likely are you to discourage someone from interacting with this agency? ACQCol0009751A01 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex





ACQCol0009751A02 2











ACQCol0009751A03 3











ACQCol0009751A04 4











ACQCol0009751A05 5











ACQCol0009751A06 6











ACQCol0009751A07 7











ACQCol0009751A08 8











ACQCol0009751A09 9











ACQCol0009751A10 10 = Very Likely








EDO08730
How frequently do you visit this site?
First time
Radio button, one-up vertical Single Y
Visit Frequency





More than once a day









Daily









About once a week









About once a month









Every 6 months or less






EDO08731
Which best describes you?
Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou






Law enforcement officer












Corrections officer












Officer of the Court












Trainer or educator












Behavioral/ social science researcher












Forensic Science Practitioner












Technology researcher/ developer












Elected/appointed official, or a member of their staffs












Student












General Public












Other A







ACQCol0008523 A Please specify:


Text area, no char limit
N Skip Logic Group OE_Describes You


EDO08732
What is the main reason for your visit to NIJ this session?
Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason





Guidance on developing/ changing a practice or intervention program










Guidance on using or buying technology/ equipment










Information for a technology development project










Apply for/ find information on available funding










Find or take training










Materials for a course I'm teaching










Materials for a course I'm taking










Information for a research project










Background information on a topic










List of resources on a topic










Other A






EDO08733 A Please describe what the main reason for your visit to NIJ this session was:


Text field, <100 char Single N OPS Group OE_MainReason


EDO08734
What prompted you to visit the NIJ site?
Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou






Another website/link B











Email C











A colleague or instructor












Prior use of the site












Other












I don't remember








EDO08735 B Which website/link prompted you to visit?
Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link






Another government site












An association site












A university or college site












A commercial site












Other D







EDO08736 D Please specify which other website/link:


Text area, no char limit Single N OPS Group OE_Other Website/Link


EDO08737 C Where was the email sent from?
From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin






From NIJ












From another email service












Other








EDO08739
Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find






I found the information, but it was HARD TO UNDERSTAND A,B











I found the information, but it was TOO MUCH INFORMATION to be useful A,B











I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B











I was NOT able to find the information that I was looking for












Not Applicable








EDO08740 A How did you find what you were looking for today?
I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found






I browsed the content on this Web site.












I browsed the content and used the search box on this Web site.












I used a bookmark or link to go there directly.












I used a Web search engine, like Google or Bing.












Other








EDO08741 B What will you do with the information you found on the site?


Text area, no char limit Single N Skip Logic Group OE_Do With Info


ACQhar0014562 Did you experience any difficulties while navigating nij.gov today?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Navigation Difficulty






No








ACQhar0014563 C What type of navigation difficulty did you primarily experience?
Links often did not take me where I expected
Radio button, one-up vertical Single Y Skip Logic Group Which Navigation Difficulty






Had difficulty finding relevant information












Links/labels are difficult to understand












Too many links/navigational options to choose from












Could not navigate back to previous information












Had technical difficulties (error messages, broken links, etc.) D











I had a navigation difficulty not listed above E







ACQhar0014564 D Please describe any specific broken links or other errors you encountered:


Text area, no char limit
N Skip Logic Group OE_Nav errors


ACQhar0014565 E Please describe your other navigation difficulty:


Text area, no char limit
N Skip Logic Group OE-Nav Other Difficulty


EDO08742
Did you use the search feature today?
Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search






No








EDO08743 A Were the search results helpful?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results






No








EDO08744 B Was the search feature difficult to use?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search






No








EDO08745 C Why was the search feature difficult to use? (Choose your primary reason)
It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group What Search Difficulties






It returned too many results.












Results links were broken.












Results were not relevant to my search terms or needs.












Results showed old versions of pages/documents.












Search required too many attempts.












Results were too similar/redundant.












I was not sure what words to use in my search.












Search speed was too slow.












Other D







EDO08746 D Please describe the search difficulties you experienced:


Text area, no char limit
N Skip Logic Group Other - Search Difficulties


EDO08747
If you could improve one thing about this website, what would it be?


Text area, no char limit
N
Improvements




Do you ever access the Internet using a mobile phone or tablet?
Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Access Mobile Internet






No









A Which of the following devices do you have?
A SmartPhone W Check-box, one-up vertical Multi Y Skip Logic Group Phone or Tablet






A tablet X











None of these









W Specifically, which type of mobile phone do you have?
iPhone
Radio button, one-up vertical Single Y Skip Logic Group Phone Type






Android












Blackberry












Another phone









X Specifically, which type of tablet do you have?
iPad
Radio button, one-up vertical Single Y Skip Logic Group Tablet Type






Kindle












Android












Blackberry












Another tablet









B Have you ever accessed ANY federal website using a mobile phone or tablet?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Federal Mobile Site Usage






No, but I plan to do so












No, but I might in the future












No, and I don't plan to do so









C Have you ever accessed NIJ's site using a mobile phone or tablet?
Yes Y, Z Radio button, one-up vertical Single Y Skip Logic Group Mobile Site Usage






No, but I plan to do so Z











No, but I might in the future Z











No, and I don't plan to do so









Y What was the main reason you last visited NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Primary Mobile Reason



Z What resources/additional resources might you want to access from NIJ using a mobile phone or tablet?


Text area, no char limit Single N Skip Logic Group Desired Resources



Sheet 7: CQs (8-3-12)

Model Instance Name:


red & strike-through: DELETE







NIJ v2


underlined & italicized: RE-ORDER







MID: sRtUsdwR1UQh9E5NlhsFBw==




pink: ADDITION







Date: 1/17/2012
blue + -->: REWORDING




















NIJ v2 CUSTOM QUESTION LIST


QID
(Group ID)
Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

ACQCol0009751
How likely are you to discourage someone from interacting with this agency? ACQCol0009751A01 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex




ACQCol0009751A02 2










ACQCol0009751A03 3










ACQCol0009751A04 4










ACQCol0009751A05 5










ACQCol0009751A06 6










ACQCol0009751A07 7










ACQCol0009751A08 8










ACQCol0009751A09 9










ACQCol0009751A10 10 = Very Likely







EDO08730
How frequently do you visit this site?
First time
Radio button, one-up vertical Single Y
Visit Frequency




More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO08731
Which best describes you?
Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou





Law enforcement officer











Corrections officer











Officer of the Court











Trainer or educator











Behavioral/ social science researcher











Forensic Science Practitioner











Technology researcher/ developer











Elected/appointed official, or a member of their staffs











Student











General Public











Other A






ACQCol0008523 A Please specify:


Text area, no char limit
N Skip Logic Group OE_Describes You

EDO08732
What is the main reason for your visit to NIJ this session?
Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason




Guidance on developing/ changing a practice or intervention program









Guidance on using or buying technology/ equipment









Information for a technology development project









Apply for/ find information on available funding









Find or take training









Materials for a course I'm teaching









Materials for a course I'm taking









Information for a research project









Background information on a topic









List of resources on a topic









Other A





EDO08733 A Please describe what the main reason for your visit to NIJ this session was:


Text field, <100 char Single N OPS Group OE_MainReason

EDO08734
What prompted you to visit the NIJ site?
Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou





Another website/link B










Email C










A colleague or instructor











Prior use of the site











Other











I don't remember







EDO08735 B Which website/link prompted you to visit?
Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link





Another government site











An association site











A university or college site











A commercial site











Other D






EDO08736 D Please specify which other website/link:


Text area, no char limit Single N OPS Group OE_Other Website/Link

EDO08737 C Where was the email sent from?
From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin





From NIJ











From another email service











Other







EDO08739
Were you able to find what you were looking for?
I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find





I found the information, but it was HARD TO UNDERSTAND A,B










I found the information, but it was TOO MUCH INFORMATION to be useful A,B










I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B










I was NOT able to find the information that I was looking for











Not Applicable







EDO08740 A How did you find what you were looking for today?
I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found





I browsed the content on this Web site.











I browsed the content and used the search box on this Web site.











I used a bookmark or link to go there directly.











I used a Web search engine, like Google or Bing.











Other







EDO08741 B What will you do with the information you found on the site?


Text area, no char limit Single N Skip Logic Group OE_Do With Info


Did you experience any difficulties while navigating nij.gov today?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Navigation Difficulty





No








C What type of navigation difficulty did you primarily experience?
Links often did not take me where I expected
Radio button, one-up vertical Single Y Skip Logic Group Which Navigation Difficulty





Had difficulty finding relevant information











Links/labels are difficult to understand











Too many links/navigational options to choose from











Could not navigate back to previous information











Had technical difficulties (error messages, broken links, etc.) D










I had a navigation difficulty not listed above E







D Please describe any specific broken links or other errors you encountered:


Text area, no char limit
N Skip Logic Group OE_Nav errors


E Please describe your other navigation difficulty:


Text area, no char limit
N Skip Logic Group OE-Nav Other Difficulty

EDO08742
Did you use the search feature today?
Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search





No







EDO08743 A Were the search results helpful?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results





No







EDO08744 B Was the search feature difficult to use?
Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search





No







EDO08745 C Why was the search feature difficult to use? (Choose your primary reason)
It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group What Search Difficulties





It returned too many results.











Results links were broken.











Results were not relevant to my search terms or needs.











Results showed old versions of pages/documents.











Search required too many attempts.











Results were too similar/redundant.











I was not sure what words to use in my search.











Search speed was too slow.











Other D






EDO08746 D Please describe the search difficulties you experienced:


Text area, no char limit
N Skip Logic Group Other - Search Difficulties

ACQWro0010345
Are you interested in reading NIJ materials on an electronic reader? ACQWro0010345A01 Yes A Radio button, one-up vertical Single Y Skip Logic Group Reader




ACQWro0010345A02 No







ACQWro0010310 A Which electronic reader are you likely to use to read NIJ materials? ACQWro0010310A01 Amazon Kindle
Radio button, one-up vertical Multi Y Skip Logic Group Which Reader




ACQWro0010310A02 Apple Ipad










ACQWro0010310A03 Barnes and Noble Nook










ACQWro0010310A04 Smart Phone










ACQWro0010310A05 Sony Reader










ACQWro0010310A06 Other B






ACQWro0010311 B Which other electronic reader do you own are would be likely to use?


Text area, no char limit
N Skip Logic Group OE_Which Reader

EDO08747
If you could improve one thing about this website, what would it be?


Text area, no char limit
N
Improvements



































































Sheet 8: CQs (1-18-12)

Model Instance Name:

red & strike-through: DELETE









NIJ v2

underlined & italicized: RE-ORDER









MID: sRtUsdwR1UQh9E5NlhsFBw==



pink: ADDITION









Date: 1/17/2012 blue + -->: REWORDING























NIJ v2 CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



ACQCol0009751
How likely are you to discourage someone from interacting with this agency? 1 = Very Unlikely
Radio button, scale, no don't know Single Y
WordofMouthIndex






2












3












4












5












6












7












8












9












10 = Very Likely









EDO08730
How frequently do you visit this site? First time
Radio button, one-up vertical Single Y
Visit Frequency





More than once a day









Daily









About once a week









About once a month









Every 6 months or less







EDO08731
Which best describes you? Agency administrator/ manager
Drop down, select one Single Y Skip Logic Group DescribesYou






Law enforcement officer












Corrections officer












Officer of the Court












Trainer or educator












Behavioral/ social science researcher












Forensic Science Practitioner












Technology researcher/ developer












Elected/appointed official, or a member of their staffs












Student












General Public












Other A








ACQCol0008523 A Please specify:

Text area, no char limit
N Skip Logic Group OE_Describes You



EDO08732
What is the main reason for your visit to NIJ this session? Guidance on a policy/practice decision or change
Radio button, one-up vertical Single Y OPS Group MainReason





Guidance on developing/ changing a practice or intervention program










Guidance on using or buying technology/ equipment










Information for a technology development project










Apply for/ find information on available funding










Find or take training










Materials for a course I'm teaching










Materials for a course I'm taking










Information for a research project










Background information on a topic










List of resources on a topic










Other A







EDO08733 A Please describe what the main reason for your visit to NIJ this session was:

Text field, <100 char Single N OPS Group OE_MainReason



EDO08734
What prompted you to visit the NIJ site? Search engine
Radio button, one-up vertical Single Y OPS Group PromptedYou






Another website/link B











Email C











A colleague or instructor












Prior use of the site












Other












I don't remember









EDO08735 B Which website/link prompted you to visit? Another DOJ site
Radio button, one-up vertical Single Y OPS Group Website/Link






Another government site












An association site












A university or college site












A commercial site












Other D








EDO08736 D Please specify which other website/link:

Text area, no char limit Single N OPS Group OE_Other Website/Link



EDO08737 C Where was the email sent from? From a colleague
Radio button, one-up vertical Single Y OPS Group Email Origin






From NIJ












From another email service












Other









EDO08739
Were you able to find what you were looking for? I found the information, and it was VERY USEFUL A,B Radio button, one-up vertical Single Y Skip Logic Group Find






I found the information, but it was HARD TO UNDERSTAND A,B











I found the information, but it was TOO MUCH INFORMATION to be useful A,B











I found information related to what I was seeking, but it was NOT ENOUGH INFORMATION to be useful A,B











I was NOT able to find the information that I was looking for












Not Applicable









EDO08740 A How did you find what you were looking for today? I used the search box on this Web site.
Radio button, one-up vertical Single Y Skip Logic Group How Info Found






I browsed the content on this Web site.












I browsed the content and used the search box on this Web site.












I used a bookmark or link to go there directly.












I used a Web search engine, like Google or Bing.












Other









EDO08741 B What will you do with the information you found on the site?

Text area, no char limit Single N Skip Logic Group OE_Do With Info



EDO08742
Did you use the search feature today? Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search






No









EDO08743 A Where the search results helpful? -->: Were the search results helpful? Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results






No









EDO08744 B Was the search feature difficult to use? Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search






No









EDO08745 C Why was the search feature difficult to use? (Choose your primary reason) It returned no useful results.
Radio button, one-up vertical Single Y Skip Logic Group What Difficulties






It returned too many results.












Results links were broken.












Results were not relevant to my search terms or needs.












Results showed old versions of pages/documents.












Search required too many attempts.












Results were too similar/redundant.












I was not sure what words to use in my search.












Search speed was too slow.












Other D








EDO08746 D Please describe the search difficulties you experienced:

Text area, no char limit
N Skip Logic Group Other - Difficulties





Are you interested in reading NIJ materials on an electronic reader? Yes A Radio button, one-up vertical Single Y Skip Logic Group Reader






No










A Which electronic reader are you likely to use to read NIJ materials? Amazon Kindle
Radio button, one-up vertical Multi Y Skip Logic Group Which Reader






Apple Ipad












Barnes and Noble Nook












Smart Phone












Sony Reader












Other B









B Which other electronic reader do you own are would be likely to use

Text area, no char limit
N Skip Logic Group OE_Which Reader



EDO08747
If you could improve one thing about this website, what would it be?

Text area, no char limit
N
Improvements









































































File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified ByDepartment Of The Interior
File Modified2013-03-08
File Created2001-08-03

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