631 2013 631 OFS Questionnaire 5-21-13

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Overview

Current Model Qsts
Current CQs

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Sheet 1: Current Model Qsts

Model Instance Name:
Financial Stability Survey
MID: I54d1Yop5lJs1NU4Q9wV5A==
Partitioned (Y/N)? Y
Date: 4/16/2012
Financial Stability Survey
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Online Transparency (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Online Transparency - Disclose	Please rate how thoroughly this office discloses information about what this company is doing.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to this site?
	Online Transparency - Quick	Please rate your perception of how quickly information about this office is made available on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Online Transparency - Access	Please rate how well information about this office's actions can be accessed by the public on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of this site.					Primary Resource	How likely are you to use this site as your primary resource for obtaining information regarding the Troubled Asset Relief Program (TARP)?
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.						Trust (1=Strongly Disagree, 10=Strongly Agree)
	Look and Feel - Readability	Please rate the readability of the pages on this site.					Trust - Best Interests	I can count on this office to act in my best interests.
		Content (1=Poor, 10=Excellent, Don't Know)					Trust - Trustworthy	I consider this office to be trustworthy.
	Content - Accuracy	Please rate your perception of the accuracy of information on this site.					Trust - Do Right	This office can be trusted to do what is right.
	Content - Quality	Please rate the quality of information on this site.
	Content - Freshness	Please rate the freshness of content on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
	Plain Language - Clear	Please rate the clarity of the wording on this site.
	Plain Language - Understandable	Please rate how well you understand the wording on this site.
	Plain Language - Concise	Please rate this site on its use of short, clear sentences.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current CQs

Model Instance Name:				red & strike-through: DELETE
Financial Stability Survey				underlined & italicized: RE-ORDER
MID: I54d1Yop5lJs1NU4Q9wV5A==				pink: ADDITION
				blue + -->: REWORDING
Date: 5/21/2013
FinancialStability.GOV CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Labels
MCW0421		How often do you visit this site?	This is my first time		Drop down, select one	S	Y		Visit Frequency
			Daily
			About once a week
			About once a month
			Every few months
MCW0422		In what capacity are you visiting this site?	Home Owner or Realtor	B	Drop down, select one	S	Y	Skip Logic Group	Role
			Academia /Student
			General public
			Banker or financial institution
			Congress
			Government oversight body
			Government Agency (not oversight)
			Press or media
			Other	A
LON0029752	A	Please specify your other role or capacity you are visiting the site.			Text area, no char limit		N		Other role
LON0029753	B	Did you visit the Making Home Affordable website prior to coming to the Financial Stability site?	Yes	C	Drop down, select one	S	Y		Visited MHA
			No
LON0029754	C	What type of information from the MHA site brought you over to Financial Stability?			Text area, no char limit		N		Info from MHA
MCW0423		Which section of the Financial Stability site did you primarily visit today?	About TARP		Checkbox, one-up vertical	M	Y	Skip Logic Group	Section
			TARP Programs
			Housing Programs
			Reports
			Briefing Room/Newsroom
			Doing Business with Financial Stability/Procurement
MCW0424		What is your primary reason(s) for visiting the site today?	I want to know who received TARP funds		Checkbox, one-up vertical	M	Y	Skip Logic Group	Primary Reason
			Check on the status of TARP investments
			Learn more about TARP or the financial stability plan
			Get help with my mortgage
			Review the contracts awarded with TARP funds
			Read press releases about TARP
			Find reports about TARP
			Get information on Executive Compensation restrictions
			Other	A
MCW0425	A	Please specify your other reason for visiting.			Text area, no char limit		N		Other reason
MCW0427		What type of information are you interested in on this site?	Daily TARP Update		Checkbox, one-up vertical	M	Y		Data type
			Monthly Report (105(a) Report to Congress)
			Dividends & Interest Report
			TARP Transactions Report
			MHA Housing Report
			Other Reports (Retrospectives, Citizens Report, Agency Financial Report etc.)
			General TARP information
			Contracts
			Graphs
			Other Resources
			Executive Compensation information
MCW0428		Did you find what you were looking for?	Yes - I found what I was looking for		Drop down, select one	S	Y		Find Info
			No - I did not find what I was looking for	A
			I don't know yet, because I'm still looking	A
MCW0429	A	Please tell us what you were trying to do or find.			Text area, no char limit		N		Info not found
MCW0430		How did you primarily navigate the site today?	Left-hand Navigation Bar	A	Drop down, select one	S	Y	Skip Logic Group	Method
			Links within the Page	A
			Search	B
MCW0431	A	How would you primarily describe your navigation experience on the Financial Stability site today?	Had no difficulty		Radio button, one-up vertical	S	Y		Navigation
			Layout/organization of the pages is not intuitive
			Too much text or clutter on pages, hard to select appropriate content
			Links/labels are are not clear
			Links did not take me where I expected
			Encountered broken links
			Other	C
LON0029761	C	Please specify the other navigation difficulty you encountered.			Text area, no char limit		N		Other nav difficulty
MCW0432	B	Please tell us about your search experience.	Search results were helpful		Radio button, one-up vertical	S	Y		Search
			Too many results
			Not enough results
			Results were not relevant
			Other	D
LON0029764	D	Please specify the other search difficulty you encountered.			Text area, no char limit		N		Other search diff
MCW0433		What other information would you like to see added to the Financial Stability site?			Text area, no char limit		N		Other Info
MCW0434		If you could identify one improvement to the website, what would that improvement be?			Text area, no char limit		N		Improvement