632 2013 632 Questionnaire ABMC 3-1-2013_DOT

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Overview

Current Model Qsts
Current CQs

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Sheet 1: Current Model Qsts

Model Instance Name:
ABMC
MID:	Z8JhtlABUxlYNMI4MtgYNw==
Partitioned (Y/N)?	Y
Date:	1/19/2012
ABMC
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate your perception of the accuracy of information on this site.	17	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	20	How likely are you to return to this site in the next 30 days?
2	Please rate the quality of information on this site.	18	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	19	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	21	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Historical Resource (1=Very Unlikely, 10=Very Likely)
4	Please rate the usefulness of the features (ex: videos, database, educational materials) provided on this site.			22	How likely are you to use this site as a historical resource for information about the world wars, and the Americans buried and memorialized in ABMC's cemeteries and memorials?
5	Please rate the convenient placement of the features (ex: videos, database, educational materials) on this site.				Visit cemetery (1=Very Unlikely, 10=Very Likely)
6	Please rate the variety of features (ex: videos, database, educational materials) on this site.			23	How likely are you to visit one of ABMC's cemeteries or memorials?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current CQs

Model Instance Name			red & strike-through: DELETE
ABMC			underlined & italicized: RE-ORDER
MID: Z8JhtlABUxlYNMI4MtgYNw==			pink: ADDITION
Date: 3/1/2013			blue + -->: REWORDING
ABMC CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
SAC7120		How frequently do you visit this site?	Daily		Radio button, one-up vertical	Single	Y		1) Visit frequency
			Two to three times per week
			About once a month
			Every few months
			Every 6 months or less often
			This is my first time visiting this site
SAC7121		Do any of the following describe you? (Please select all that apply)	Veteran		Checkbox, one-up vertical	Multi	Y		2) Role
			Active Duty Military
			Educator
			Student
			Family member or friend of someone buried or memorialized in an ABMC cemetery
			Tourist who is planning to visit an ABMC cemetery or memorial
			None of the above					Exclusive
SAC7122		What was your main reason for visiting the site today?	Find information on a specific individual buried or memorialized in an ABMC cemetery		Radio button, one-up vertical	Single	Y	Skip Logic Group	3) Main reason
			Find information on an ABMC cemetery or memorial
			Plan a visit to an ABMC cemetery or memorial
			Order a service such as flowers, photos, lithograph, or Korean War Honor Roll Certificate	B,C, D
			Find general information about ABMC
			Research general historical information
			Other, please specify	A
SAC7123	A	What was your reason for visiting the site?			Text area, no char limit	Single	N	Skip Logic Group	a) Other reason
SAC7124	B	Which service did you want to order? (Please select all that apply)	Flowers		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	4) Service
			Lithograph
			Headstone photo
			Korean War Honor Roll Certificate
			Other
SAC7125	C	How convenient did you find the ordering process?	Very convenient		Radio button, one-up vertical	Single	Y	Skip Logic Group	5) Service convenience
			Somewhat convenient
			Somewhat inconvenient
			Very inconvenient
SAC7126	D	Would you rather be able to complete your order on the website, or do you prefer the current process?	I would strongly prefer online ordering		Radio button, one-up vertical	Single	Y	Skip Logic Group	6) Service order process
			I would somewhat prefer online ordering
			I do not prefer one way or the other
			I somewhat prefer the current process
			I strongly prefer the current process
SAC7127		Did you view the Normandy or Pointe Du Hoc educational interactive today?	Yes	E	Radio button, one-up vertical	Single	Y	Skip Logic Group	7) Use Interactive
			No
SAC7128	E	How satisfied were you with your experience with the interactive?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	8) Interactive Satisfaction
			Somewhat satisfied
			Somewhat unsatisfied
			Very unsatisfied
SAC7129		Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery?	Yes	F	Radio button, one-up vertical	Single	Y	Skip Logic Group	9) Use Database
			No
			Not sure
SAC7130	F	Please describe your experience using the database (Select all that apply)	I am satisfied with my experience		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	10) Database experience
			I would like to be able to search by criteria other than last name, state, unit, or and cemetery
			I would like to be able to sort or narrow the search results
			I would like more information about the individuals listed
			I would like to be able to download lists of information from the database into a format such as excel
			Other experience, please specify	G
SAC7131	G	What was your experience with the database?			Text area, no char limit	Single	N	Skip Logic Group	b) Other database
SAC7132		Were you able to find the information you wanted today?	Yes, completely		Radio button, one-up vertical	Single	Y	Skip Logic Group	11) Able to Find
			Yes, partially
			No	H
SAC7133	H	What were you unable to find?			Text area, no char limit	Single	N	Skip Logic Group	c) Unable to Find
SAC7134		Please rate how interested you would be in each of the following potential additions to the ABMC website. Virtual tours of each cemetery and memorial	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	12) Video tours
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7135		Video and photo archives of the cemeteries and memorials	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	13) Video/photo archives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7136		Educational resources such as lesson plans	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	14) Lesson plans
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7137		Educational resources such as additional interactive programs about military campaigns	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	15)More interactives
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7138		Information about individuals buried in ABMC cemeteries, such as personal letters and photos	Extremely interested		Radio button, one-up vertical	Single	Y	Multiple Lists Group	16) Personal letters/photos
			Very interested
			Somewhat interested
			Not very interested
			Not at all interested
			Not sure
SAC7139		Please suggest one improvement ABMC could make to its website to improve your experience			Text area, no char limit	Single	N		d) Improvement
ACQLiv0023320		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y		Access Mobile Internet
			No
ACQLiv0023321	A	Which of the following devices do you have?	A SmartPhone		Checkbox, one-up vertical	Multi	Y		Phone or Tablet
			A tablet
			None of these
ACQLiv0023322	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y		Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQLiv0023323	C	Have you ever accessed ABMC's site using a mobile phone or tablet?	Yes		Radio button, one-up vertical	Single	Y		Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so