633 2013 633 Questionnaire_NGSNOAA 5-20-13_DOT

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Overview

Model Qsts
Current Custom Qsts

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Sheet 1: Model Qsts

Model Instance Name: NOAA NGS Customer Satisfaction Survey V2
MID: Uws5sgEoxk9RZlhl5ZZkYA==
Date:	12/16/2010
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	21	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	24	How likely are you to return to this site?
2	Please rate the quality of information on this site.	22	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on this site.	23	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	25	How likely are you to recommend this site to someone else?
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Please rate the visual appeal of this site.
5	Please rate the balance of graphics and text on this site.
6	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
7	Please rate how well the site is organized.
8	Please rate the options available for navigating this site.
9	Please rate how well the site layout helps you find what you are looking for.
10	Please rate the number of clicks to get where you want on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
11	Please rate how thoroughly this site discloses information about what this agency is doing.
12	Please rate how quickly agency information is made available on this site.
13	Please rate how well information about this agency's actions can be accessed by the public on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the relevance of search results on this site.
15	Please rate the organization of search results on this site.
16	Please rate how well the search results help you decide what to select.
17	Please rate how well the search feature helps you to narrow the results to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how quickly pages load on this site.
19	Please rate the consistency of speed from page to page on this site.
20	Please rate the ability to load pages without getting error messages on this site.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
NGS NOAA Customer Satisfaction Survey V2			underlined & italicized: RE-ORDER
MID: Uws5sgEoxk9RZlhl5ZZkYA==			pink: ADDITION
Date:	1/3/2011		blue + -->: REWORDING
NGS NOAA Customer Satisfaction Survey V2 CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
EDO08974		Which term best describes your role?	Land Surveyor/Engineer		Radio button, one-up vertical	Single	Y	Skip Logic	Role
			Researcher/Educator/Student
			Geodesist/Cartographer
			GIS/Mapping User
			General Public
			Geocacher
			News Media
			Other, please specify	A
EDO08975	A	Please specify your role in visiting this site.			Text field, <100 char	Single	N	Skip Logic	OE_Role
EDO08976		What were you primarily looking for on this visit to the NGS site?	Toolkit software		Radio button, one-up vertical	Single	Y	Skip Logic	Primarily Looking For
			Guidelines or specifications
			News
			CORS/OPUS
			Datasheets
			Aeronautical Data or imagery
			Other, please specify	B
EDO08979	B	Please specify what you were primarily looking for today.			Text area, No Limit	Single	N	Skip Logic	OE_Primarily Looking For
ACQinh0014040		Regarding accurate positioning, what is the most important issue or challenge in your profession?	Obtaining geodetic control in the field		Radio button, one-up vertical	Single	Y	Skip Logic	Accurate pos issue
			Identifying land subsidence or uplift
			Identifying shoreline or sea-level changes
			Defining the relationship between land elevations and water levels
			Not applicable – I am visiting this site for other reasons
			Other, please specify	A
ACQinh0014041	A	Please specify the most important accurate positioning issue or challenge in your profession.			Text area, No Limit	Single	N		OE_Accurate Pos Issue
ACQinh0014042		What is the primary reason passive survey control marks (e.g., bench marks) are important to your work?	Using these marks is required by federal, state, or local requirements		Radio button, one-up vertical	Single	Y	Skip Logic	Survey Controls Impt
			Using these marks is included in contract terms
			I can't depend on satellite systems being available in the areas where I work
			Not applicable – I am visiting this site for other reasons
			Other, please specify	A
ACQinh0014043	A	Please specify why passive survey control marks are important to your work.			Text area, No Limit	Single	N		OE_Survey Controls impt
EDO08980		Did you accomplish what you wanted to on the site today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic	Accomplish Task
			Partially	A
			No	A
			I wasn't planning to accomplish anything in particular
EDO08981	A	Please explain why you were not able to fully accomplish your task today.			Text area, No Limit		N	Skip Logic	OE_Accomplish Task
EDO08970		How did you look for information on the site today? (Please select all that apply.)	Search feature	A	Checkbox, one-up vertical	Multi	Y	Skip Logic	Method for Looking
			Top navigation bar
			Left navigation bar
			Links in the center of the page
			Other, please specify	B
EDO08971	B	Other way I looked for information:			Text field, <100 char		N	Skip Logic	OE_Method for Looking
EDO08972	A	Please select your primary experience with the site's search feature today.	The search feature met my needs today.		Radio button, one-up vertical	Single	Y	Skip Logic	Search
			I had issues with the search process (how to use it, terms to enter).
			I had issues with the search results I received.
			Other, please specify	C
EDO08973	C	Please specify your experience with the search feature today.			Text area, No Limit		N	Skip Logic	OE_Search
LON0030178		When looking for information which of the following do you primarily prefer?	Frequently Asked Questions		Radio button, one-up vertical	Single	Y	Skip Logic	Look For Information
			Glossary
			Community-of-users message board
			Technical reference documents/publications
			Instructional video
			Social media
			Other (please specify)	A
LON0030179	A	Please specify how you primarily prefer to look for information.			Text area, No Limit		N	Skip Logic	OE_Look For Information
LON0030180		What is your preferred method of contacting NGS?	Email		Radio button, one-up vertical	Single	Y	Skip Logic	Preferred Contact Method
			Online chat
			In person (e.g., at a meeting)
			Phone
			Fax
			Other (please specify)	A
LON0030181	A	Please specify your preferred method of contacting NGS.			Text area, No Limit		N	Skip Logic	OE_Preferred Contact method
LON0030182		Typically, how often do you send an inquiry to an NGS employee?	Less than once per year		Radio button, one-up vertical	Single	Y	Skip Logic	Inquiry NGS employee
			1 - 3 times per year
			4 - 10 times per year
			Greater than 10 times per year
			Other (please specify)	A
LON0030183	A	Please specify how often you send an inquiry to an NGS employee.			Text area, No Limit		N	Skip Logic	OE_Inquiry NGS employee
LON0030184		What is most important to you in how NGS responds to your information request?			Text area, No Limit		N		OE_Most Important Respond Rqst
EDO08969		What is one improvement you would make to the site?			Text area, No Limit		N		OE_Improvement