Form 635 2013 635 CDFI Fund Questionnaire

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
Model Instance Name:
CDFI Fund
MID: Existing Measure - Please fill in; New Measure - DOT will fill in
Date: 6/27/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting the CDFI Fund website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit [email protected].

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Sheet 2: Current Model Qsts

Model Instance Name:
CDFI Fund
MID: Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?
Date: 6/27/2013
CDFI Fund
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	MQ Label
		Site Information (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Return (1=Very Unlikely, 10=Very Likely)
1	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.	16	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	How likely are you to return to this site in the future?
2	Site Information - Understandable	Please rate how understandable this site’s information is.	17	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.	18	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Very Unlikely, 10=Very Likely)
	Site Performance - Loading	Please rate how quickly pages load on this site.			21	How likely are you to use this site as your primary resource for obtaining information from this agency?
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.				Apply (1=Very Unlikely, 10=Very Likely)
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.			22	How likely are you to apply to one of the CDFI Fund's programs after visiting this site?
		Functionality (1=Poor, 10=Excellent, Don't Know)
	Functionality - Usefulness	Please rate the usefulness of the website tools (i.e. site index or search) provided on this site.
	Functionality - Convenient	Please rate the convenient placement of the website tools (i.e. site index or search) on this site.
	Functionality - Variety	Please rate the variety of website tools (i.e. site index or search) on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.

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Sheet 3: Current CQs

Model instance name:			red & strike-through: DELETE
CDFI Fund			underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in			pink: ADDITION
Date: 6/27/2013			blue + -->: REWORDING
CDFI Fund CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit the CDFI Fund site?	First time		Drop down, select one	Single	Y		Frequency
			Daily
			weekly
			Monthly
			Every 2 months or less often
		Which one best describes your role in visiting the CDFI Fund site today?	Program applicant or potential applicant		Drop down, select one	Single	Y		Role
			Program awardee
			Certification applicant
			Foundations or other CDFI Funder
			Community development organization
			Congressional staff
			Researcher
			General public
			Press/media
			Other	A
	A	Please specify other role.			Text area, no char limit		N		Other role
		What area(s) of the CDFI Fund site did you visit today?	Who We Are (About the CDFI Fund)		Checkbox, one-up vertical	Multi	Y		Area
			What We Do (Program Information)
			Impact We Make (Award History, Reports and Data)
			News & Events (Announcements and Public Engagements)
			How to Apply
			myCDFI Fund
		What are the main reasons for your visit today?	Learn about the CDFI Fund		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Reasons
			Find a program	A
			Learn how to apply for a program	A
			Find information for applicants, including application materials and application workshops
			Find information for awardees
			Find information for general public/individual seeking a grant/loan
			Find Capacity Building Initiative trainings
			View the Capacity Building Initiative Resource Bank
			Log onto myCDFI Fund
			Research historical award documents
			Search the Award Database/view state award reports
			Find research reports, briefs and impact data
			Submit a project profile
			Request a speaker
			Read the latest news and announcements
			Read the Message from the Director
			Learn about the Advisory Board
			Find contact information for the CDFI Fund
			Explore careers at the CDFI Fund
			Find speeches and testimonies
			Find upcoming public engagements
			Subscribe to CDFI updates
			Other	B
	B	Please specify other reason(s) for visiting.			Text area, no char limit		N		Other reason
	A	Please specify the program of interest.	Bank Enterprise Award Program		Drop down, select one	Single	Y		Program
			Capacity Building Initiative
			Capital Magnet Fund Program
			CDFI Bond Guarantee Program
			Community Development Financial Institutions Program
			Financial Education and Counseling Program
			New Markets Tax Credit Program
			Native Initiatives, includes the Native American CDFI Assistance Program
			Certification – Community Development Entity
			Certification – Community Development Financial Institution
			Not applicable
		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group*	Find info
			Partially
			No	A
	A	If you didn’t find what you were looking for, please specify what you were trying to find.			Text area, no char limit		N		No info
		What method did you use to find your information today?	Blue navigation bar	A	Drop down, select one	Single	Y	Skip Logic Group*	Method
			Links in the page	A
			Yellow navigation buttons	A
			Just browsed the pages	A
			Search
			Site index
	A	Please describe your navigation experience on the CDFI Fund site?	I had no difficulties with navigation today		Radio button, one-up vertical	Single	N		Nav experience
			Too many links or navigational choices
			Links did not take me where I expected
			Could not find the appropriate navigational links on most of your web pages
			Had difficulty finding detailed information on your web pages
			Had difficulty finding related information on your web pages
			Navigation did not support what I was trying to accomplish
			Would often feel lost, and did not know where I was on your site
			Had various technical difficulties (links didn't work, received error messages, etc.)
			Could not navigate back to previous information
			Other
		Did you find the content on the CDFI Fund site useful?	Very useful		Drop down, select one	Single	N		Useful
			Somewhat useful
			Not very useful
			Not at all useful
			Don’t know
		Did you find the content on the CDFI Fund site helpful?	Very helpful		Drop down, select one	Single	N		Helpful
			Somewhat helpful
			Not very helpful
			Not at all helpful
			Don’t know
		Did you learn something new about CDFI Fund from this visit today?	I learned many new things		Drop down, select one	Single	N		Learn
			I learned a few new things
			I did not learn anything new at this time
			Not sure
		Which aspect of the CDFI Fund site most improved your understanding of the CDFI Fund?			Text area, no char limit		N		Aspect
		If you could make one improvement to the CDFI Fund site, what would it be?			Text area, no char limit		N		Improvement