Model Instance Name: | |||||||||||
Naval History & Heritage | |||||||||||
MID: | |||||||||||
Date: 6/25/2013 | |||||||||||
Welcome and Thank You Text | |||||||||||
Directions: | |||||||||||
This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text. | |||||||||||
Examples | |||||||||||
Welcome Text Example | |||||||||||
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Welcome Text | |||||||||||
Thank you for visiting Naval History & Heritage website. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
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Thank You Text Example | |||||||||||
DEFAULT Thank You Text | ![]() |
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Thank you for taking our survey - and for helping us serve you better. We appreciate your input! | |||||||||||
ALTERNATE WEB Thank You Text | |||||||||||
Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
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Model Instance Name: | ![]() |
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Naval History & Heritage | |||||||||
MID: Existing Measure - Please fill in; New Measure - DOT will fill in | |||||||||
Partitioned (Y/N)? Yes | |||||||||
Date: 6/25/2013 | |||||||||
Naval History & Heritage | |||||||||
Model questions utilize the ACSI methodology to determine scores and impacts | |||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||||||
Search (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||||||
1 | Please rate the relevance of search results on the Naval History site. | 17 | What is your overall satisfaction with the Naval History site? (1=Very Dissatisfied, 10=Very Satisfied) |
20 | How likely are you to return to the Naval History site in the future? | ||||
2 | Please rate the organization of search results on the Naval History site. | 18 | How well does the Naval History site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||||
3 | Please rate how well the search results help you decide what to select. | 19 | How does the Naval History site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
21 | How likely are you to recommend the Naval History site to someone else? | ||||
4 | Please rate how well the search feature helps you to narrow the results to find what you want. | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | 22 | How likely are you to use this site as your primary resource for all Naval History and Heritage information? | |||||||
5 | Please rate how quickly pages load on the Naval History site. | ||||||||
6 | Please rate the consistency of speed from page to page on the Naval History site. | ||||||||
7 | Please rate the ability to load pages without getting error messages on the Naval History site. | ![]() |
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Content (1=Poor, 10=Excellent, Don't Know) | |||||||||
8 | Please rate your perception of the accuracy of information on the Naval History site. | ||||||||
9 | Please rate the quality of information on the Naval History site. | ||||||||
10 | Please rate the freshness of content on the Naval History site. | ||||||||
Navigation (1=Poor, 10=Excellent, Don't Know) | |||||||||
11 | Please rate how well the Naval History site is organized. | ||||||||
12 | Please rate the options available for navigating the Naval History site. | ||||||||
13 | Please rate how well the site layout helps you find what you are looking for. | ||||||||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||||||
14 | Please rate the visual appeal of the Naval History site. | ||||||||
15 | Please rate the balance of graphics and text on the Naval History site. | ||||||||
16 | Please rate the readability of the pages on the Naval History site. |
Model Instance Name: | ||||||||||
Naval History & Heritage | underlined & italicized: RE-ORDER | |||||||||
MID: Existing Measure - Please fill in; New Measure - DOT will fill in | pink: ADDITION | |||||||||
Date: 06/25/2013 | violet (bold): SKIP LOGIC | |||||||||
blue + -->: REWORDING | ||||||||||
Naval History & Heritage CUSTOM QUESTION LIST | ||||||||||
QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
How frequently do you visit the Naval History site? | First time | Drop down, select one | Single | Y | Frequency | |||||
Daily | ||||||||||
Weekly | ||||||||||
Monthly | ||||||||||
Every 2 months or less often | ||||||||||
What best describes your role when visiting the Naval History site? | Navy Leadership | Drop down, select one | Single | Y | Role | |||||
Enlisted Sailor | ||||||||||
Navy Officer | ||||||||||
Navy Reserve | ||||||||||
Veteran | ||||||||||
Military family member | ||||||||||
General public | ||||||||||
History enthusiast | ||||||||||
Researcher | ||||||||||
Educator/educational institution | ||||||||||
Media member | ||||||||||
Other | ||||||||||
What area(s) of the Naval History site did you visit today? | News/Events | Checkbox, one-up vertical | Multi | Y | Area | |||||
Resources/Research | ||||||||||
Museums | ||||||||||
USS Constitution | ||||||||||
Navy Library | ||||||||||
Collections of Navy Art | ||||||||||
Navy Archives | ||||||||||
Underwater Archaeology | ||||||||||
Education Programs | ||||||||||
NHHC Social Media Networks | ||||||||||
Employment, Internship and/or Academic Opportunities | ||||||||||
Showcases | ||||||||||
Veterans Information | ||||||||||
Fleet Histories | ||||||||||
Dictionary of American Naval Fighting Ships (DANFS) | ||||||||||
NHHC Highlights | ||||||||||
Today in U.S. Naval History | ||||||||||
Public Affairs | ||||||||||
NHHC in the News | ||||||||||
FOIA Request | ||||||||||
NHHC Inspector General | ||||||||||
What is your primary reason for visiting the Naval History site today? | Learn about Naval History | Radio button, one-up vertical | Single | Y | Reason | |||||
Read latest news highlights | ||||||||||
Access Navy History related social media networks | ||||||||||
Look for employment, internship or academic opportunities | ||||||||||
Review calendar of events | ||||||||||
Research the Navy archives | ||||||||||
Research the Navy library | ||||||||||
Find information from the Dictionary of American Naval Fighting Ships (DANFS) | ||||||||||
Look for Navy submarine history | ||||||||||
Find Fleet information | ||||||||||
View museum and art exhibits | ||||||||||
View and/or research historic photos and videos | ||||||||||
Learn about Naval Aviation history | ||||||||||
Research Naval biographies | ||||||||||
Learn about Naval diversity | ||||||||||
Find Veteran information | ||||||||||
Learn about Block 39 | ||||||||||
Find latest news on commemorations | ||||||||||
Discover more about the USS Constitution and Detachment Boston | ||||||||||
Review Navy showcases | ||||||||||
Discover more about the Navy's Underwater Archaeology program | ||||||||||
Find publications or presentations | ||||||||||
Find educational resources or programs | ||||||||||
Discover more about Navy museums | ||||||||||
Plan a visit to a Navy museum | ||||||||||
Plan a visit to Washington Navy Yard | ||||||||||
Research FAQs | ||||||||||
Contact Naval History & Heritage Command | ||||||||||
Contact the Inspector General | ||||||||||
Other | ||||||||||
What method did you use today to find the information on the Naval History site? | Site's search box | A | Drop down, select one | Single | Y | Skip Logic Group* | Method | |||
Top navigation bar | B | |||||||||
Links in the page | B | |||||||||
Just browsing the pages | B | |||||||||
Combination of search and navigation | A,B | |||||||||
A | Please describe your search experience on the Naval History site today. | Search provided results I was looking for | Radio button, one-up vertical | Single | N | Search | ||||
Search returned too many results | ||||||||||
Search returned no results | ||||||||||
Results that were too similar/redundant | ||||||||||
Results were not relevant to my search terms or needs | ||||||||||
I was not sure what words to use in my search | ||||||||||
Search required too many refinements to get to what I wanted | ||||||||||
Other | ||||||||||
B | Please describe your navigation experience on the Naval History site today. | I had no difficulties with navigation today | Radio button, one-up vertical | Single | N | Navigation | ||||
Too many links or navigational choices | ||||||||||
Links did not take me where I expected | ||||||||||
Could not find the appropriate navigational links on most of your web pages | ||||||||||
Had difficulty finding detailed information on your web pages | ||||||||||
Had difficulty finding related information on your web pages | ||||||||||
Navigation did not support what I was trying to accomplish | ||||||||||
Would often feel lost, and did not know where I was on your site | ||||||||||
Had various technical difficulties (links didn't work, received error messages, etc.) | ||||||||||
Could not navigate back to previous information | ||||||||||
Other | ||||||||||
Did you find what you were looking for? | Yes | Drop down, select one | Single | Y | Skip Logic Group* | Find info | ||||
Partially | ||||||||||
No | A | |||||||||
A | Please specify the information you were trying to find. | Text area, no char limit | N | No info found | ||||||
Do you find the content on the Naval History site useful to you? | Yes | Drop down, select one | Single | Y | Skip Logic Group* | Useful content | ||||
No | A | |||||||||
A | What could we do to make our content more applicable to your needs in the future? | Text area, no char limit | N | More applicable | ||||||
If you could make one improvement to the Naval History site, what would it be? | Text area, no char limit | Y | Improvement | |||||||
Which of the following sources drove you to visit the Naval History site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) |
Message or recommendation from a friend on a social network | Drop down, select one | Single | Y | Rank Group | SV - Rank 1 | ||||
Video I saw on YouTube | ||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | |||||||||
Advertising on social networks (Facebook, Twitter) | Randomize | |||||||||
Message directly from the NHHC on a social network | ||||||||||
Online Pinboard (Pinterest) | ||||||||||
Mobile phone text messages or alerts | ||||||||||
Instant Message from a friend or colleague | ||||||||||
Familiarity with Naval History site | ||||||||||
Search engine results | ||||||||||
LinkedIn postings | ||||||||||
Don't know | Anchor Answer Choice | |||||||||
Other | Anchor Answer Choice | |||||||||
Rank 2 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 2 | ||||
Video I saw on YouTube | ||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | |||||||||
Advertising on social networks (Facebook, Twitter) | Randomize | |||||||||
Message directly from the NHHC on a social network | ||||||||||
Online Pinboard (Pinterest) | ||||||||||
Mobile phone text messages or alerts | ||||||||||
Instant Message from a friend or colleague | ||||||||||
Familiarity with Naval History site | ||||||||||
Search engine results | ||||||||||
LinkedIn postings | ||||||||||
Don't know | ||||||||||
Other | ||||||||||
Rank 3 (Optional) | Message or recommendation from a friend on a social network | Drop down, select one | Single | N | Rank Group | SV - Rank 3 | ||||
Video I saw on YouTube | ||||||||||
Internet blogs or discussion forums | Adjust Template/Style Sheet | |||||||||
Advertising on social networks (Facebook, Twitter) | Randomize | |||||||||
Message directly from the NHHC on a social network | ||||||||||
Online Pinboard (Pinterest) | ||||||||||
Mobile phone text messages or alerts | ||||||||||
Instant Message from a friend or colleague | ||||||||||
Familiarity with Naval History site | ||||||||||
Search engine results | ||||||||||
LinkedIn postings | ||||||||||
Don't know | ||||||||||
Other |
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |