| Model Instance Name: FEMA Mobile Site Pilot | |||||
| MID: | RQ9tdkp9ZIFNdxV415ABtg== | ||||
| Date: | 2/9/2011 | ||||
| \ | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the visual appeal of this mobile site. | 5 | What is your overall satisfaction with this mobile site? (1=Not At All Satisfied, 10=Extremely Satisfied) |
8 | How likely are you to return to this mobile site? |
| 2 | Please rate the readability of the pages on this mobile site. | 6 | How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
| Navigation (1=Poor, 10=Excellent, Don't Know) | 7 | How does this site compare to your idea of an ideal mobile website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this mobile site to someone else? | ||
| 3 | Please rate how well the mobile site is organized. | ||||
| 4 | Please rate the options available for navigating this mobile site. | ||||
| Content (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the accuracy of information on this mobile site. | |||||
| Please rate the quality of information on this mobile site. | |||||
| Model Instance Name: FEMA Mobile Site Pilot | ||||||||||
| underlined & italicized: RE-ORDER | ||||||||||
| MID: RQ9tdkp9ZIFNdxV415ABtg== | pink: ADDITION | |||||||||
| Date: | 3/5/2010 | blue + -->: REWORDING | ||||||||
| CUSTOM QUESTION LIST | ||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | AnswerIDs (DOT) | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| CWS06679 | What is your primary reason for visiting FEMA’s mobile site? | CWS06679A001 | Apply for assistance | Radio button, one-up vertical | S | Y | OPS Group | Reason for Visit | ||
| Check the status of an application | ||||||||||
| Learn more about available assistance | ||||||||||
| CWS06679A002 | Find information on a current or recent disaster | Randomize | ||||||||
| CWS06679A003 | Find training and preparedness information | |||||||||
| CWS06679A004 | Find employment or contracting opportunities and information | |||||||||
| CWS06679A005 | Find grant information | |||||||||
| CWS06679A006 | Find a form or publication | |||||||||
| CWS06679A007 | Other , please specify: | |||||||||
| CWS06680 | Other reason for visit | Text field, <100 char | N | Other Reason for Visit | ||||||
| CWS06681 | Were you able to complete the purpose of your visit? | CWS06681A001 | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Ability To Find | ||
| CWS06681A002 | No | A | ||||||||
| ACQinh0023701 | A | What prevented you from completing the purpose of your visit? (Please be as specific as possible) | Text area, no char limit | N | Skip Logic Group | Other Reason for Not Accomplish Task | ||||
| CWS06682 | Which of the following options best represents you? | CWS06682A001 | Disaster Survivor | Radio button, one-up vertical | Single | Y | OPS Group | Role | ||
| CWS06682A002 | Home (Property) Owner / Renter | |||||||||
| CWS06682A003 | First Responder | |||||||||
| CWS06682A004 | Emergency Managers and Personnel | |||||||||
| CWS06682A005 | Private Sector (business, small business, contractor, vendor) | |||||||||
| CWS06682A006 | Government Official (Executive or Legislative) | |||||||||
| CWS06682A007 | Building Science Professional | |||||||||
| CWS06682A008 | Media | |||||||||
| CWS06682A009 | Student or Educator | |||||||||
| CWS06682A010 | Job seeker | |||||||||
| CWS06682A011 | Other, please specify | |||||||||
| CWS06683 | Other role | Text field, <100 char | N | Other Role | ||||||
| CWS06684 | Which of the following pieces of information would you personally use on the FEMA mobile site? (select all that apply) | CWS06684A001 | Putting together an emergency kit | Checkbox, one-up vertical | Multi | Y | OPS Group | Age | ||
| CWS06684A002 | How to protect yourself with flood insurance | Randomize | ||||||||
| CWS06684A003 | How to stay informed if an emergency occurs | |||||||||
| CWS06684A004 | How to receive emergency alerts from your local government | |||||||||
| CWS06684A005 | Information on planning for an emergency | |||||||||
| CWS06684A006 | Provide zipcode to get real time information like weather warnings, disaster shelters, and other resources available in your area | |||||||||
| CWS06684A007 | Other (open ended) | |||||||||
| CWS06685 | Other information | Text field, <100 char | N | Other Information | ||||||
| CWS06686 | If FEMA offered the following products, which would you be likely to use? (select all that apply) | CWS06686A001 | FEMA's Smartphone (mobile) application | Checkbox, one-up vertical | Multi | N | Product Interest | |||
| CWS06686A002 | FEMA's text messaging updates on disasters/warnings/resources | |||||||||
| CWS06686A003 | I am not interested in these products | |||||||||
| CWS06686A004 | I do not have a mobile device that supports applications. | |||||||||
| CWS06687 | Please provide suggestions for how FEMA can improve their mobile site. | Text area, no char limit | Single | N | Improvements | |||||
| ACQinh0023702 | How would you rate your overall experience today? | ACQinh0023702A01 | 1 = Poor | Radio button, scale, no don't know | Single | Y | Overall Experience | |||
| ACQinh0023702A02 | 2 | |||||||||
| ACQinh0023702A03 | 3 | |||||||||
| ACQinh0023702A04 | 4 | |||||||||
| ACQinh0023702A05 | 5 | |||||||||
| ACQinh0023702A06 | 6 | |||||||||
| ACQinh0023702A07 | 7 | |||||||||
| ACQinh0023702A08 | 8 | |||||||||
| ACQinh0023702A09 | 9 | |||||||||
| ACQinh0023702A10 | 10 = Excellent | |||||||||
| ACQinh0023703 | Would you still return to this website if you could get this information or service from another source? | ACQinh0023703A01 | Yes | Radio button, one-up vertical | Single | Y | Return to Site | |||
| ACQinh0023703A02 | No | |||||||||
| ACQinh0023704 | Will you recommend this website to a friend or colleague? | ACQinh0023704A01 | Yes | Radio button, one-up vertical | Single | Y | Recommend to Friend | |||
| ACQinh0023704A02 | No | |||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |