646 2013 646 US Treasury Questionnaire

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name: US Dept of Treasury v2
MID: RN4Ro0xo99FYJJZdpx50oQ==
Client: U.S. Department of the Treasury
Date: 1/16/2012
Model Instance Name: US Dept of Treasury v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label	Content (1=Poor, 10=Excellent, Don't Know)		MQ Label	Satisfaction		MQ Label	Return (1=Very Unlikely, 10=Very Likely)
1	Content - Accuracy	Please rate the accuracy of information on this site.	24	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	Return	How likely are you to return to this site?
2	Content - Quality	Please rate the quality of information on this site.	25	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Content - Freshness	Please rate the freshness of content on this site.	26	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	28	Recommend	How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
4	Look and Feel - Appeal	Please rate the visual appeal of this site.
5	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
6	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
7	Plain Language - Clear	Please rate the clarity of the wording on this site.
8	Plain Language - Understandable	Please rate how well you understand the wording on this site.
9	Plain Language - Concise	Please rate this site on its use of short, clear sentences.
		Navigation (1=Poor, 10=Excellent, Don't Know)
10	Navigation - Organized	Please rate how well the site is organized.
11	Navigation - Options	Please rate the options available for navigating this site.
12	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
13	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Site Performance - Loading	Please rate how quickly pages load on this site.
15	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
16	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
17	Online Transparency - Disclose	Please rate how thoroughly this site discloses information about what this agency is doing.
18	Online Transparency - Quick	Please rate how quickly agency information is made available on this site.
19	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this site.
		Search (1=Poor, 10=Excellent, Don't Know)
20	Search - Results Relevance	Please rate the relevance of search results on this site.
21	Search - Results Organization	Please rate the organization of search results on this site.
22	Search - Results Help	Please rate how well the search results help you decide what to select.
23	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name: US Dept of Treasury v2			red & strike-through: DELETE
MID: RN4Ro0xo99FYJJZdpx50oQ==			underlined & italicized: RE-ORDER
Client: U.S. Department of the Treasury			pink: ADDITION
Date:	3/28/2013		blue + -->: REWORDING
Model Instance Name: US Dept of Treasury v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	Cq Label
MMW1351		How frequently do you visit this site?	First time		Drop down, select one	single	Y
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
MMW1352		What is your role in visiting this site?	General Public		Drop down, select one	single	Y	Skip logic
			Investor
			Compliance Officer
			Banker or financial institution
			Small Business
			Large Business
			Teacher / Educator / Student
			Press / Media
			Other	A
MMW1353	A	Please specify your role/capacity in which you are visiting Treasury.gov today?			Text area, no char limit		N
MMW1354		Which of the following best categorizes what you are primarily looking for:	Treasury news		Radio button, one-up vertical	single	Y
			Forms, reports, or documents
			Savings bonds information
			Daily or historical interest rate statistics
			Currency or coins
			Financial Stability – economic stabilization and the Troubled Asset Relief Program (TARP)
			Wall Street Reform
			Debt limit/public debt/national debt information
			How to report fraud, waste, or email scams
			How to resolve an issue with a U.S. Treasury check
			OFAC/Sanctions/Specially Designated Nationals List
			Auction/seized property for sale
			History, building tours, and curatorial exhibitions
			Contact information
			General information about the U.S. Department of the Treasury
			Research about a specific topic or service
			Freedom of Information Act (FOIA) Information
			Other
MMW1355		What specifically were you looking for? Please be as specific as possible.			Text area, no char limit		Y		Specific info
MMW1356		How did you primarily look for the information you wanted?	I received an email notice through GovDelivery		Drop down, select one	single	Y	Skip logic
			Browsed (that is, followed links)	C
			Used the site index	C
			Used the Treasury search engine	A,E
			Used a third-party search engine (i.e. Google, Yahoo, etc.)
			SDN Search
MMW1357	A	When you used the Treasury search engine, which of the following describe your experience?	Search results were helpful		Radio button, one-up vertical	single	N
			Returned too many results
			Returned not enough or no results
			Search required too many refinements to get what I wanted
			Search results were not relevant to my search terms/needs
			I was not sure what words to use in my search
			Other, please specify:	B
MMW1358	B	Other search experience			Text area, no char limit		N
MMW1359	E	What search term did you use today to find what you were looking for?			Text area, no char limit		N		Search terms
MMW1360	C	When you used navigation (browsed or used the site index) to find information, which of the following describe your experience?	Found the information with no difficulty		Radio button, one-up vertical	single	N
			Could not determine the best link on most pages
			Could not navigate back to previous information
			Would often feel lost, not know where I was
			Had difficulty finding detailed information
			Too many links or navigational choices
			Links did not take me where I expected
			Could not get started or did not know where to begin
			Had technical difficulties (e.g. broken links, error messages)
			Links/labels are difficult to understand
			Other, please specify:	D
MMW1361	D	Other navigational experience
MMW1362		Did you find what you were looking for?	Yes		Drop down, select one	single	Y	Skip logic
			No
			Not yet
MMW1363		How did you find out about Treasury.gov?	Another website/link		Drop down, select one	single	Y
			Friend / relative
			Librarian or educator
			Media / news story
			Search engine
			Other
MMW1364		If you could improve one thing on this website, what would that be?			Text area, no char limit		N