650 2013 650 Dept of state

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
Dept of State v2
MID:	1cclMx5YkxU04x84FBc40g==
Date:	12/2/2009
Dept of State v2 MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1	Please rate the <strong>accuracy of information</strong> on this site.	24	What is your <strong>overall satisfaction</strong> with this site? (1=Very Dissatisfied, 10=Very Satisfied)	27	How likely are you to <strong>return to this site</strong>?
2	Please rate the <strong>quality of information</strong> on this site.	25	How well does this site <strong>meet your expectations</strong>? (1=Falls Short, 10=Exceeds)		Recommend (1=Very Unlikely, 10=Very Likely)
3	Please rate the <strong>freshness of content</strong> on this site.	26	How does this site <strong>compare to your idea of an ideal website</strong>? (1=Not Very Close, 10=Very Close)	28	How likely are you to <strong>recommend this site to someone else</strong>?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Future Participation (1=Very Unlikely, 10=Very Likely)
4	Please rate the <strong>usefulness of the features (My State Department, social media, etc.) provided</strong> on this site.			29	How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days?
5	Please rate the <strong>convenience of the features (My State Department, social media, etc.) </strong> on this site.				Trust (1=Strongly Disagree, 10=Strongly Agree)
6	Please rate the <strong>variety of features (My State Department, social media, etc.) </strong> on this site.			30	I can count on this agency to <strong>act in my best interests</strong>.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)			31	I consider this agency to be <strong>trustworthy</strong>.
7	Please rate the <strong>visual appeal</strong> of this site.			32	This agency can be trusted to <strong>do what is right</strong>.
8	Please rate the <strong>balance of graphics and text</strong> on this site.
9	Please rate the <strong>readability of the pages</strong> on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate <strong>how well the site is organized</strong>.
11	Please rate the <strong>options available for navigating</strong> this site.
12	Please rate <strong>how well the site layout helps you find what you are looking for</strong>.
13	Please rate the <strong>number of clicks to get where you want</strong> on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
14	Please rate the <strong>relevance of search results</strong> on this site.
15	Please rate the <strong>organization of search results</strong> on this site.
16	Please rate how well the <strong>search results help you decide what to select</strong>.
17	Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
18	Please rate how <strong>quickly pages load</strong> on this site.
19	Please rate the <strong>consistency of speed from page to page</strong> on this site.
20	Please rate the <strong>ability to load pages without getting error messages</strong> on this site.
	Online Transparency (1=Poor, 10=Excellent, Don't Know)
21	Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing.
22	Please rate how <strong>quickly agency information is made available</strong> on this website.
23	Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
Dept of State v2			underlined & italicized: RE-ORDER
MID: 1cclMx5YkxU04x84FBc40g==			pink: ADDITION
Date:	11/15/2011		blue + -->: REWORDING
Dept of State v2 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AKR5753		How frequently do you visit this site?	First time		Radio button, one-up vertical	single	y
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
AKR5754		Which best describes you?	Attorney/Lawyer		Checkbox, one-up vertical	M	y	OPS Group
			Business Person/Contractor
			College/Graduate Student
			General Public (U.S. or Foreign Citizen)
			Grades 9-12 Student
			Grades K-8 Student
			Non-governmental org.
			Press/Journalist
			Retired
			Teacher/Educator
			U.S. State or Local gov't
			U.S. Federal gov't
			Other, please specify:	A
AKR5755	A	Other role			Text area, no char limit		n	OPS Group
AKR5756		What is your primary purpose for visiting this site?	Career information		Radio button, one-up vertical	single	y	OPS Group
			Visa information
			Passport information
			Humanrights information
			Information about foreign affairs
			Information about different countries
			Read the latest news and press releases
			Information on international business
			Research educational and cultural information
			Research for school or personal use
			Travel information or warnings
			Learn about the State Department
			Contact Secretary of State
			Document Authentication / Apostille
			Other, please specify:	A
ACQDom0006614	A	Other primary reason			Text field, <100 char		N	OPS Group	OPS_Primary Reason
AKR5757		What primary method are you using to locate the information you are looking for?	"Find it by" feature -> "Browse by" feature	C,E,F	Radio button, one-up vertical	single	y	Skip Logic Group
			Top navigation bar (e.g. about state, policy issues, etc.)	E
			Links in the page	E
			Search feature on this site	C,G
			Third-party search feature (such as Google, Yahoo, etc.)
			Other
AKR5758	C	How do you search for information on our site? (check all that apply)	Keywords or topics		Checkbox, one-up vertical	multi	y	Skip Logic
			"Browse by" Speaker	M
			"Browse by" Date	J, M
			"Browse by" Topic	K, M
			"Browse by" Country	M
			"Browse by" Publication	L, M
			Other
AKR5765	E	Please describe your navigation experience.	No difficulties encountered		Radio button, one-up vertical	single	n	Skip Logic Group
			Could not determine the best link on most pages
			Could not navigate back to previous information
			I felt lost, did not know where I was
			I had difficulty finding related information
			I had difficulty finding detailed information
			Too many links or navigational choices
			Links did not take me where I expected
			Could not get started or did not know where to begin
			I had technical difficulties (e.g. broken links, error messages, etc)
			The navigation did not support what I was trying to accomplish
			Navigated to general area but could not find the specific content needed
			Other
AKR5762	G	What <strong>specific search term(s)</strong> did you use in your search today to find the information you are looking for?			Text area, no char limit		n	Skip Logic Group
ACQWro0010704	M	How would you rate your overall satisfaction with the "Browse by" features on state.gov?	Very satisfied		Radio button, one-up vertical	Single	Y	Skip Logic Group	Browse by Satisfaction
			Somewhat satisfied
			Neutral
			Somewhat unsatisfied
			Very unsatisfied
ACQWro0010705	J	Which of the following best describes your experience with the "Browse by Date" feature? (select all that apply)	The feature led me to the results I was looking for.		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Browse by Date
			I could not find the specific results I wanted within the date range I browsed.
			I would have preferred to be able to browse by different date ranges.	JJ
ACQWro0010706	JJ	What other date range would be helpful to you?			Text area, no char limit	Single	N	Skip Logic Group	OPS Browse by Date
ACQWro0010707	K	Which of the following best describes your experience with "Browse by Topic" feature? (select all that apply)	The feature led me to the results I was looking for		Checkbox, one-up vertical	single	Y	Skip Logic Group	Browse by Topic
			It was not sure which topic name would have the information I was looking for	KK
			I could not find the specific results I wanted within the topic I browsed.
			The topic I was looking for was not included	KK
ACQWro0010692	KK	What topic were you trying to find?			Text area, no char limit	Single	N	Skip Logic Group	OPS Browse by Topic
ACQWro0010713	L	Which of the following best describes your experience with the "Browse by Publication" feature?	The feature led me to the results I was looking for		Checkbox, one-up vertical				Browse by Publication
			I could not find the specific results I wanted within the publication type
			I was looking for a publication type that was not listed	LL
ACQWro0010714	LL	What publication type were you trying to find?			Text area, no char limit	Single	N	Skip Logic Group	OPS Browse by Publication
AKR5763		Please rate your impression of how well this agency <strong>encourages citizen participation</strong> in government.	1=Poor		Radio button, scale, has don't know	Single	Y
			2
			3
			4
			5
			6
			7
			8
			9
			Excellent=10
AKR5766		Are you using the site to find information for any of the following: (check all that apply)	Career or employment decisions or choices		Checkbox, one-up vertical	multi	y	OPS Group
			Personal knowledge or curiosity
			School or college-related task or assignment
			Travel purposes
			Work-related task or assignment
			Other	A
ACQWro0010700	A	Other:			Text field, <100 char	single	n	OPS Group	Other use
ACQWro0010689		Have you signed up for "My State Department" to personalize the content you see on state.gov?	Yes	A, B	Radio button, one-up vertical	single	y	Skip Logic Group	My State Use
			No
ACQWro0010690	A	Please rate your overall satisfaction with "My State Department."	Very satisfied		Radio button, one-up vertical	singe	Y	Skip Logic Group	My State Satisfaction
			Somewhat satisfied
			Neutral
			Somewhat unsatisfied
			Very unsatisfied
ACQWro0010691	B	Are there any additional features or widgets you would like included in "My State Department?"			Text area, no char limit	Single	N	skip logic group	My State Add Features
ACQWro0010701		Have you downloaded the State Department's "Smart Traveler" app for iPhone?	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip logic group	Smart Traveler Use
			I have seen it but not downloaded it
			I was unfamiliar with the app
ACQWro0010702	A	Please rate your overall satisfaction with the Smart Traveler app.	Very satisfied		Radio button, one-up vertical	Single	Y	Skip logic group	Smart Traveler Satisfaction
			Somewhat satisfied
			Neutral
			Somewhat unsatisfied
			Very unsatisfied
ACQWro0010703	B	Please recommend one improvement we could make to the Smart Traveler app.			Text area, no char limit	Single	N	Skip logic group	OPS Smart Traveler
AKR5767		How did you find out about this website?	College/School		Drop down, select one	single	y	OPS
			USA.gov
			Friend/Colleague
			Link from another website
			News Story
			Search engine
			State Dept. Publication
			Other: Please Specify	B
AED10467	B	Other: How did you find out about this website?			Text field, <100 char	single	N	OPS
AKR5770		Did you find what you were looking for?	Yes		Drop down, select one	single	y	Skip Logic Group	Find
			No	J
			Partially	J
			Still looking	J
ACQwil0011788	J	What information were you unable to find?			Text area, no char limit		N	Skip Logic Group	OE_Did Not Find
AED10469		What features have you seen on other websites that you would like to see on www.state.gov?			Text area, no char limit		N
ACQhar0014776		Application Programming Interfaces, or API’s, allow for sharing data between applications. Content that is created in one place can be dynamically posted and updated in multiple locations on the web. What information from the US State Department would you find useful for us to make available via web APIs?			Text area, no char limit		N		API
ACQhar0018796		Do you ever access the Internet using a mobile phone or tablet?	Yes	A, B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Access Mobile Internet
			No
ACQhar0018797	A	Which of the following devices do you have?	A SmartPhone	W	Check-box, one-up vertical	Multi	Y	Skip Logic Group	Phone or Tablet
			A tablet	X
			Denise.Philips: If selected, please disable the other answer choices. None of these
ACQhar0018799	W	Specifically, which type of mobile phone do you have?	iPhone		Radio button, one-up vertical	Single	Y	Skip Logic Group	Phone Type
			Android
			Blackberry
			Another phone
ACQhar0018800	X	Specifically, which type of tablet do you have?	iPad		Radio button, one-up vertical	Single	Y	Skip Logic Group	Tablet Type
			Kindle
			Android
			Blackberry
			Another tablet
ACQhar0018798	B	Have you ever accessed ANY federal website using a mobile phone or tablet?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Federal Mobile Site Usage
			No, but I plan to do so
			No, but I might in the future
			No, and I don't plan to do so
ACQhar0018801	C	Have you ever accessed the U.S. Department of State's site using a mobile phone or tablet?	Yes	Y, Z	Radio button, one-up vertical	Single	Y	Skip Logic Group	Mobile Site Usage
			No, but I plan to do so	Z
			No, but I might in the future	Z
			No, and I don't plan to do so
ACQhar0018802	Y	What was the main reason you last visited the Department of State using a mobile phone or tablet?			Text area, no char limit	Single	N	Skip Logic Group	Primary Mobile Reason
ACQhar0018803	Z	What resources/additional resources might you want to access from the Department of State using a mobile phone or tablet?			Text area, no char limit	Single	N	Skip Logic Group	Desired Resources