657 2013 657 SBA Questionnaire

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Overview

Current Model Qs
Current Custom Qs

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Sheet 1: Current Model Qs

Model Instance Name:
Small Business Administration
MID:	1AVxgAh5cMdFooZoAd1oQQ==
Date:	7/21/2008
Small Business Administration MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content		Satisfaction		Return
	Please rate your perception of the accuracy of information on this site.		What is your overall satisfaction with this site?		How likely are you to return to this site?
	Please rate the quality of information on this site.		How well does this site meet your expectations?		Recommend
	Please rate the freshness of content on this site.		How does this site compare to your idea of an ideal website?		How likely are you to recommend this site to someone else?
	Functionality				Primary Resource
	Please rate the usefulness of the features provided on this site				How likely are you to use this site as your primary resource?
	Please rate the convenience of the features on this site.
	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel
	Please rate the ease of reading this site.
	Please rate the clarity of site organization.
	Please rate the clean layout of this site.
	Navigation
	Please rate the degree to which the number of steps to get where you want is acceptable.
	Please rate the ability to find information you want on this site.
	Please rate the clarity of site map or directory.
	Please rate the ease of navigation on this site.
	Search
	Please rate the usefulness of search results on this site.
	Please rate how this site provides comprehensive search results.
	Please rate the organization of search results on this site.
	Please rate how the search feature helps you to narrow the results to find the information you want.
	Site Performance
	Please rate the speed of loading the page on this site.
	Please rate the consistency of speed on this site.
	Please rate the reliability of site performance on this site.
	Tasks and Transactions
	Please rate the ease of completing task(s) on this site.
	Please rate the degree of privacy in completing tasks on this site.
	Please rate the verification of task completion on this site.
	Please rate the availability of help with questions or problems on this site.

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Sheet 2: Current Custom Qs

Model Instance Name:				red & strike-through: DELETE
Small Business Administration				underlined & italicized: RE-ORDER
MID: 1AVxgAh5cMdFooZoAd1oQQ==				pink: ADDITION
Date:	11/28/2011			blue + -->: REWORDING
Small Business Administration CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer IDs (DOT ONLY)	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
7199		Which best describes you or your organization?		Potential small business owner	B	Radio Button One Up Vertical	Single	Y	Skip Logic Group	Best describes
				Small business (less than five years old)	B
				Established small business (greater than five years old)	B
				Medium or large business	B
				SBA resource partner (such as SCORE, SBDC and WBC)
				Trade or business organization
				Lending institution
				Student, academic or researcher
				Congress/Federal agency
				Media
				Other	A
RJO00089	A	How else would you describe you or your organization?				Text area, no char limit	Single	N	Skip Logic Group	OE_Role
	B	Which of the following applies to your existing or potential business?		Minority Owned Small Business		Checkbox, one-up vertical	M	Y	Skip Logic Group	Business Type
				Native American Owned Small Business
				Senior (50+) Owned Small Business
				Veteran Owned Small Business
				Women Owned Small Business
				Young Entrepreneur
				Other	C
				None
	C	Please specify your business type:				Text area, no char limit		N	Skip Logic Group	Other Business Type
7200		What is your primary reason for visiting this site today?		Starting a business		Radio Button One Up Vertical	Single	Y		Reason
				Financing a business
				Managing a business
				Government contracting
				Disaster assistance
				SBA backed loans
				Expanding a Business
				Looking for a Grant
				SBA partner information
				SBA lender information
				Business laws & regulatory assistance
				Counseling and training
				Agency news & events
				Business forms
				Business tools
				Finding local information
				Exporting information
				Online community
				Other	A
RJO00090	A	Please describe your primary purpose for visiting the site today:				Text Field – limited to 100 characters	Single	N		OE_Reason
EDO08056		How frequently do you visit this site?	EDO08056A001	First time		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Visit Frequency
			EDO08056A002	More than once a day
			EDO08056A003	Daily
			EDO08056A004	About once a week
			EDO08056A005	About once a month
			EDO08056A006	Every 6 months or less
SVD00133		Did you find what you were looking for?		Yes		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Did you find
(SVD00133G5)				Partially	A,E
				No	B, E
AKR1884	A	If you were partially able to find what you were looking for, please explain:				Text Area – no character limit	Single	Y	Skip Logic Group	OE_Partially able to find
7201	B	If you were not able to find what you were looking for, please explain:				Text Area – no character limit	Single	Y	Skip Logic Group	OE_Not able to find
AKR1885	C	If you were not able to find what you were looking for, what do you plan to do next?		Nothing		Radio Button One Up Vertical	Single	Y	Skip Logic Group	Do Next
				Call the SBA Answer Desk
				Return to the SBA site later and try again
				Try another website
				Send an email
				Call your local SBA office
				Other	D
AKR1886	D	Please specify what you are going to do next:				Text area, no char limit	Single	N		OE_Do Next
ACQwil0011534	E	How long did it take you to find your information?	ACQwil0011534A01	Less than 1 minute		Drop down, select one	Single	Y	Skip Logic Group	Length to Find
			ACQwil0011534A02	1 - 5 minutes
			ACQwil0011534A03	5 -10 minutes
			ACQwil0011534A04	10 -15 minutes
			ACQwil0011534A05	More than 15 minutes
7204		If SBA.gov helped your business, please explain how:				Text Area – no character limit	Single	N		OE_Help your business
		What new tool, capability, or content would you like to see on the site? (open end)				Text Area – no character limit	Single	N		OE_New Tools
AKR1875		Which section of the SBA.gov website did you primarily use this visit?		Starting & Managing a Business		Radio Button One Up Vertical	Single	Y		Primarily Use
(AKR1875G5)				Loans & Grants	A
				Contracting	B
				Counseling & Training
				SBA Direct
				For Lenders
				Learning Center
				Local Assistance Tool
				Business Plan Tool
				Size Standards Tool
				Events Calendar
				SBA Community Forums or Blogs
				Other	C
AKR1876	C	Please specify which section of the SBA.gov website you primarily used this visit:				Text Field – limited to 100 characters	Single	N		OE_Primarily Use
EDO08069	A	What area within Loans & Grants is of the most interest to you?	EDO08069A001	Small Business Loans		Radio Button One Up Vertical	Single	Y		Loans and Grants
			EDO08069A002	Grants
			EDO08069A003	Bonds
			EDO08069A004	Other Financial Assistance
			EDO08069A005	Other	D
EDO08070	D	Please specify which area within Loans & Grants is of the most interest to you:				Text Field – limited to 100 characters	Single	N		OE_Loans and Grants
AKR1880	B	What area within Contracting is of the most interest to you?:		Getting Started		Radio Button One Up Vertical	Single	Y		Contracting Area
				Doing Business With the Government
				Contracting Opportunities
				For Contracting Officials
				Other	E
AKR1881	E	Please specify which area within Contracting is of the most interest to you:				Text Field – limited to 100 characters	Single	N		OE_Contracting
		Did you use the Learning Center?		Yes		A		Y	Skip Logic Group	Learning Center
				No			S
	A	Which part of the Learning Center did you use?		Videos		Checkbox, one-up vertical	M	Y	Skip Logic Group	Learning Center Section
				Online Training
				Chat Sessions
	B	Did the Learning Center content provide the information you expected?		Yes		Radio Button One Up Vertical	S	Y	Skip Logic Group	Learning Center Info
				No
				Partially
	C	Please rate your experience with the Learning Center. (1=Poor, 10=Excellent)		1=Poor		Radio button, scale, has don't know	Single	Y	Skip Logic Group	Experience with Learning Center
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
				Don't know
	D	What other content or improvements would you like to see in the Learning Center?				Text area, no char limit		N	Skip Logic Group	Improvements_Learning Center
SVD00180		How did you primarily look for the information on our site today?		Browsed, that is, followed links		Radio Button One Up Vertical	Single	Y	Skip Logic Group	How look for info
				Used search box at top of page
				Used SBA Direct
				Used site map
				Directly linked to page from external source
				Other	A
AKR1887	A	Please specify how you primarily looked for information on our site today:				Text area, no char limit	Single	N	Skip Logic Group	OE_Looking for
EDO08065		Did you utilize ourweb tool, SBA Direct, which allows users to personalize their experience on SBA.gov?	EDO08065A001	Yes	A,B,C	Radio Button One Up Vertical	Single	Y		SBA Direct
			EDO08065A002	No
EDO08066	A	Was thetool useful in helping you to access the information that was most relevant to you?	EDO08066A001	Yes		Radio Button One Up Vertical	Single	Y		SBA Direct Useful
			EDO08066A002	No
EDO08067	B	Will you use SBA Direct as your primary means of navigating the site?	EDO08067A001	Yes		Radio Button One Up Vertical	Single	Y		SBA Direct Primary
			EDO08067A002	No
			EDO08067A003	Not Sure
EDO08068	C	If you could make one change/improvement to the new SBA Direct tool, what would it be?				Text Area – no character limit	Single	N		OE_SBA Direct Improvements
SVD00181		What was your experience with the navigation process today?		Had no difficulty with the navigation	C	Radio Button One Up Vertical	Single	Y	Skip Logic Group	Navigational difficulty
				Could not determine the best link on most pages	C
				Could not navigate back to previous information	C
				Would often feel lost, not know where I was	C
				Site has too many links or navigational choices	C
				Site has too few links or navigational choices	C
				Links did not take me where I expected	C
				Could not get started or did not know where to begin	C
				Had technical difficulties (e.g. broken links, error messages)	A,C
				Navigation did not support what I was trying to accomplish	C
				Links/labels are difficult to understand	C
				Navigated to general area but could not find the specific content I needed	C
				Other	B,C
EDO08075	A	Please tell us what links were broken, error messages you received or other technical difficulties that you experienced:				Text area, no char limit		N	Skip Logic Group	OE_Navigation Technical Difficulties
EDO08076	B	Please describe your experience with the navigation process today:				Text area, no char limit		N	Skip Logic Group	OE_Navigational Difficulty
ACQwil0011543	C	What would you recommend to improve site navigation?				Text area, no char limit		N		OE_Navigation Improvements
SAC8163		Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required)	SAC8163A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	Y	Rank Group	SV - Rank 1
			SAC8163A002	Video I saw on YouTube
			SAC8163A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			SAC8163A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			SAC8163A005	Message directly from the organization on a social network
			SAC8163A006	Mobile phone text messages or alerts
			SAC8163A007	Instant Message from a friend or colleague
			SAC8163A008	Familiarity with SBA.gov
			SAC8163A009	Email from SBA.gov
			SAC8163A010	Search engine results
			SAC8163A011	Word of mouth recommendation from someone I know
			SAC8163A012	TV, radio, newspaper, or magazine advertising
			SAC8163A013	Internet advertising
			SAC8163A014	Don't know					Anchor Answer Choice
			SAC8163A015	Other					Anchor Answer Choice
SAC8164		Rank 2 (Optional)	SAC8164A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 2
			SAC8164A002	Video I saw on YouTube
			SAC8164A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			SAC8164A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			SAC8164A005	Message directly from the organization on a social network
			SAC8164A006	Mobile phone text messages or alerts
			SAC8164A007	Instant Message from a friend or colleague
			SAC8164A008	Familiarity with SBA.gov
			SAC8164A009	Email from SBA.gov
			SAC8164A010	Search engine results
			SAC8164A011	Word of mouth recommendation from someone I know					Anchor Answer Choice
			SAC8164A012	TV, radio, newspaper, or magazine advertising
			SAC8164A013	Internet advertising
			SAC8164A014	Don't know
			SAC8164A015	Other					Anchor Answer Choice
SAC8165		Rank 3 (Optional)	SAC8165A001	Message or recommendation from a friend on a social network		Drop down, select one	Single	N	Rank Group	SV - Rank 3
			SAC8165A002	Video I saw on YouTube
			SAC8165A003	Internet blogs or discussion forums					Adjust Template/Style Sheet
			SAC8165A004	Advertising on social networks (Facebook, MySpace, Twitter)					Randomize
			SAC8165A005	Message directly from the organization on a social network
			SAC8165A006	Mobile phone text messages or alerts
			SAC8165A007	Instant Message from a friend or colleague
			SAC8165A008	Familiarity with SBA.gov
			SAC8165A009	Email from SBA.gov
			SAC8165A010	Search engine results
			SAC8165A011	Word of mouth recommendation from someone I know
			SAC8165A012	TV, radio, newspaper, or magazine advertising
			SAC8165A013	Internet advertising
			SAC8165A014	Don't know					Anchor Answer Choice
			SAC8165A015	Other					Anchor Answer Choice
ACQwil0011535		Did you use the search feature during your visit today?	ACQwil0011535A01	Yes	A	Radio button, one-up vertical	Single	Y	Skip Logic Group	Difficulty with Search
			ACQwil0011535A02	No
ACQwil0011539	A	Did you encounter any difficulty with the search feature?	ACQwil0011539A01	Yes	B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Difficulty with Search
			ACQwil0011539A02	No
ACQwil0011540	B	What type of difficulty did you primarily encounter?	ACQwil0011540A01	It returned no results.		Radio button, one-up vertical	Single	Y	Skip Logic Group	What Difficulties
			ACQwil0011540A02	It returned too many results.
			ACQwil0011540A03	Results links were broken.	C
			ACQwil0011540A04	Results were not relevant to my search terms or needs.
			ACQwil0011540A05	Results showed old versions of pages/documents.
			ACQwil0011540A06	Search required too many attempts.
			ACQwil0011540A07	Results were too similar/redundant.
			ACQwil0011540A08	I was not sure what words to use in my search.
			ACQwil0011540A09	Search speed was too slow.
			ACQwil0011540A10	Other	D
ACQwil0011541	C	Please tell us which search results links were broken.				Text area, no char limit		N	Skip Logic Group	Other - Broken Links
ACQwil0011542	D	Please describe the search difficulties you experienced:				Text area, no char limit		N	Skip Logic Group	Other - Difficulties
KFB05595		How would you most like to interact with this site? (Please select all that apply)		In social forums		Checkbox, one-up vertical	Multi	Y		Interact
				By adding comments, ratings, or reviews
				Reading blogs
				Receiving newsletters/email updates
				Subscribing to RSS feeds
				Participating in Webinars
				Receiving live Web support
				Listening to Podcasts or audio
				Watching Vodcasts or video
				Adding a widget or gadget to my personalized page
				Viewing training modules
				Participating in Live Web chats
				Via web-enabled mobile device
				None
				Other	A
KFB05596	A	Please specify how you would most like to interact with this site:				Text area, no char limit		N		OE_Interact
ACQwil0011536		Please rate the clarity of the language used on this site.	ACQwil0011536A01	1=Poor		Radio button, scale, has don't know	Single	Y		Clarity of Language
			ACQwil0011536A02	2
			ACQwil0011536A03	3
			ACQwil0011536A04	4
			ACQwil0011536A05	5
			ACQwil0011536A06	6
			ACQwil0011536A07	7
			ACQwil0011536A08	8
			ACQwil0011536A09	9
			ACQwil0011536A10	Excellent=10
			ACQwil0011536A11	Don't know
ACQwil0011557		Please rate this site's use of language that the general public can understand the content.	ACQwil0011557A01	1=Poor		Radio button, scale, has don't know	Single	Y		GP Understand Language
			ACQwil0011557A02	2
			ACQwil0011557A03	3
			ACQwil0011557A04	4
			ACQwil0011557A05	5
			ACQwil0011557A06	6
			ACQwil0011557A07	7
			ACQwil0011557A08	8
			ACQwil0011557A09	9
			ACQwil0011557A10	Excellent=10
			ACQwil0011557A11	Don't know
ACQwil0011558		Please rate the site on its use of short, clear sentences.	ACQwil0011558A01	1=Poor		Radio button, scale, has don't know	Single	Y		Clear and Short Language
			ACQwil0011558A02	2
			ACQwil0011558A03	3
			ACQwil0011558A04	4
			ACQwil0011558A05	5
			ACQwil0011558A06	6
			ACQwil0011558A07	7
			ACQwil0011558A08	8
			ACQwil0011558A09	9
			ACQwil0011558A10	Excellent=10
			ACQwil0011558A11	Don't know
7205		What business information Web sites do you frequently visit?				Text Area – no character limit	Single	N		Business info sites
EDO08077		If you could make one change/improvement to the SBA.gov site, what would it be?				Text Area – no character limit	Single	N		OE_Improvements