Form 658 2013 658 HHS NCI Home Page Site Feedback Qnaire

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 658 HHS NCI Home Page Site Feedback Qnaire.xlsx

2013 658 HHS NCI Home Page Site Feedback

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Welcome and Thank You Text
Model Qsts
Custom Qsts


Sheet 1: Welcome and Thank You Text

Model Instance Name:


Home Page Site Feedback

MID: NEW
Date: 8/06/2013
Welcome and Thank You Text













Welcome Text





Thank you for visiting the National Cancer Institute (NCI) website and for participating in this survey, which is being conducted by ForeSee Results on behalf of NCI. Please take a few minutes to share your opinions of the home page with us. All responses are strictly confidential.



























Thank You Text





Thank you for taking the time to complete this survey. Your comments are very valuable to us and will be helpful in improving our home page. All comments will be read, but we regret that we cannot respond directly.










Sheet 2: Model Qsts

Model Instance Name:


Home Page Site Feedback

MID: NEW
Partitioned (Y/N)? No
FPI Included(Y/N)? No
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date: 8/06/2013
Home Page Site Feedback


CUSTOMER SATISFACTION

MQ Label






Satisfaction - Overall What is your overall satisfaction with this home page?
(1=Very Dissatisfied, 10=Very Satisfied)


Satisfaction - Expectations How well does this home page meet your expectations?
(1=Falls Short, 10=Exceeds)


Satisfaction - Ideal How does this home page compare to your idea of an ideal home page?
(1=Not Very Close, 10=Very Close)


Sheet 3: Custom Qsts

Model Instance Name:

red & strike-through: DELETE





Home Page Site Feedback
underlined & italicized: RE-ORDER





MID: NEW pink: ADDITION





Date: 8/06/2013 blue + -->: REWORDING














Home Page Site Feedback CUSTOM QUESTION LIST
CQID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
NEW
In what role are you visiting the National Cancer Institute’s website today? Patient with cancer-related disease or condition
Radio button, one-up vertical Single Yes
Role


Family member, friend, or acquaintance of a patient






Health care provider / Health professional






Scientist Researcher






Student






Other




NEW
Based on your experience with the home page, which of the following best describes the kind of organization responsible for this website? A private company
Radio button, one-up vertical Single Yes
Organization


An organization that promotes cancer awareness






A U.S. government agency






A media or news organization






Not sure




NEW
Based on your experience with the home page, which of the following best describes the purpose of this organization? (Check all that apply) Provides information about cancer for patients
Checkbox, one-up vertical Multi Yes Skip Logic Group* Purpose


Conducts cancer research





Funds cancer research





Sets cancer research priorities





Convenes meetings about cancer research





Not sure





Other A


NEW A Please briefly describe the other purpose of this organization.

Text area, no char limit


Other Purpose
NEW
Please complete this sentence: I am visiting the NCI website today to find information on ____ (Check all that apply) Research funding (grants, contracts, etc.)
Checkbox, one-up vertical Multi Yes Skip Logic Group* Visiting


NCI’s research priorities







Research tools and resources







Research training







Information about cancer treatment, prevention, or screening







Quitting smoking







Cancer symptoms







Clinical trials







The National Cancer Institute







Other B




NEW B Please briefly explain what other information you are seeking.

Text area, no char limit

Skip Logic Group* Other Visiting
NEW
On the home page, how easy was it for you to see a button, link, or path to the kind of information you were looking for? Very easy
Radio button, one-up vertical Single Yes
How Easy


Somewhat easy






Not easy




NEW
If you could make one improvement to the home page, what would it be?

Text area, no char limit


Improvement
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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