Form 659 2013 659 FDA Mobile

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Overview

Welcome and Thank You Text
Current Model Qsts
Current CQs
Element Rotations

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
FDA Mobile
MID:	TBD
Date:	8/6/2013
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site on your mobile device. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	Thank you for taking our survey and for helping us serve you better. We appreciate your input.

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Sheet 2: Current Model Qsts

Model Instance Name:
FDA Mobile
MID:		TBD
Partitioned (Y/N)?		N			Element rotation scheme has been added
FPI Included(Y/N)?		N
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		8/6/2013
FDA Mobile
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS	FPI
	MQ Label			MQ Label			MQ Label		Y?
		Content (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)	N
	Content - Accuracy	Please rate the accuracy of information on this mobile site.		Satisfaction - Overall	What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied)		Return to Mobile Site	How likely are you to return to this mobile site?
	Content - Quality	Please rate the quality of information on this mobile site.		Satisfaction - Expectations	How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)	N
		Functionality (1=Poor, 10=Excellent, Don't Know)		Satisfaction - Ideal	How does this site compare to your idea of an ideal mobile website? (1=Not Very Close, 10=Very Close)		Recommend Mobile Site	How likely are you to recommend this mobile site to someone else?
	Functionality - Usefulness	Please rate the usefulness of the features (main site wide search tool, search by section, etc.) provided on this mobile site.
	Functionality - Variety	Please rate the variety of features (main site wide search tool, search by section, etc.) on this mobile site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this mobile site.
	Look and Feel - Readability	Please rate the readability of the pages on this mobile site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well this mobile site is organized.
	Navigation - Options	Please rate the options available for navigating this mobile site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this mobile site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this mobile site.

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Sheet 3: Current CQs

Model Instance Name:

red & strike-through: DELETE

FDA Mobile

underlined & italicized: RE-ORDER

MID: TBD

pink: ADDITION

Date:

8/6/2013

blue + -->: REWORDING

FDA Mobile CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

CQ Label

How frequently do you visit the FDA site on your mobile device?

This is my first time

Radio button, one-up vertical

Single

Y

Visit Frequency

Daily

Weekly

Monthly

A couple times a year

About once a year

Which of the following categories best describes the information you were looking for? (Please select all that apply).

Food

Checkbox, one-up vertical

Multi

Y

OPS Group*

Topic

Drugs

Medical Devices

Radiation-Emitting Products

Vaccines, Blood & Biologics

Animal & Veterinary

Cosmetics

Tobacco Products

Other, please specify:

A

Mutually Exclusive

A

Please describe the topic you were looking for:

Text area, no char limit

Single

N

OPS Group*

OE_Topic

Did you find the information you were looking for today?

Yes

Radio button, one-up vertical

Single

Y

Ability to Find

No

A

A

What were you unable to find on the FDA site today?

Text area, no char limit

Single

Y

OE_Ability to Find

For this visit to the FDA site, which of the following roles best describes you?

Regulated industry

Text area, no char limit

Single

Y

Role

Consumer

Scientist, researcher

Patient

Caregiver, friend, family member of a person interested in health issues

Physician

Nurse, physician's assistant, nurse practitioner

Pharmacist

Other type of healthcare provider

State or local public health professional

Not-for-profit public health professional

Consultant

Attorney/Legal Counsel

Educator, professor, teacher

Student

Journalist/Media

Policymaker, legislator, staff

FDA grantee

FDA employee

First responder

Other, please specify:

A

A

Please describe your role:

Text area, no char limit

Single

N

OPS Group*

OE_Role

From what location are you accessing the FDA site on your mobile device:

I'm at home

Radio button, one-up vertical

Single

Y

Visit Location

I'm at work

I'm at school

Other

Please provide one suggestion on how the FDA can improve this site:

Text area, no char limit

Single

Y

OE_One Improvement

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Sheet 4: Element Rotations

Base Element Order	Version 2	Version 3	Version 4	Version 5
Content	Site Performance	Navigation	Functionality	Look and Feel
Functionality	Navigation	Content	Site Performance	Navigation
Look and Feel	Look and Feel	Site Performance	Look and Feel	Content
Navigation	Functionality	Functionality	Content	Site Performance
Site Performance	Content	Look and Feel	Navigation	Functionality