666 2013 666 DOT Intranet

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

DOT Intranet
MID:	V8U8EVwkVBMAB1htNJgAxA==
Date:	7/14/2010
Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction		Primary Resource (1=Very Unlikely, 10=Very Likely)
1	Please rate the accuracy of information on the DOT Intranet site.	20	What is your overall satisfaction with the DOT Intranet site? (1=Very Dissatisfied, 10=Very Satisfied)	23	How likely are you to use the DOT Intranet site as your primary resource to obtain information pertinent to your job?
2	Please rate the quality of information on the DOT Intranet site.	21	How well does the DOT Intranet site meet your expectations? (1=Falls Short, 10=Exceeds)		Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)
3	Please rate the freshness of content on the DOT Intranet site.	22	How does the DOT Intranet site compare to your idea of an ideal Intranet site? (1=Not Very Close, 10=Very Close)	24	How likely are you to use this Intranet site rather than seeking information from other channels?
	Navigation (1=Poor, 10=Excellent, Don't Know)				Recommend (1=Very Unlikely, 10=Very Likely)
4	Please rate how well this Intranet site is organized.			25	How likely are you to recommend the DOT Intranet site to a coworker?
5	Please rate the options available for navigating the DOT Intranet site.				Communicate Experience (1=Very Unlikely, 10=Very Likely)
6	Please rate how well the Intranet site layout helps you find what you are looking for.			26	How likely would you be to communicate your experience with the DOT Intranet website to coworkers in the next 90 days?
7	Please rate the number of clicks to get where you want on the DOT Intranet site.				Organization Citizenship
	Site Performance (1=Poor, 10=Excellent, Don't Know)			27	How likely are you to increase your participation in company activities as a result of information you have viewed on the Intranet? (1=Very Unlikely, 10=Very Likely)
8	Please rate how quickly pages load on the DOT Intranet site.			28	Please rate the degree to which you agree or disagree with the following statements. This Intranet site facilitates collaboration among departments. (1=Strongly Disagree, 10=Strongly Agree)
9	Please rate the consistency of speed from page to page on the DOT Intranet site.				29	This Intranet site facilitates communication in this organization. (1=Strongly Disagree, 10=Strongly Agree)
10	Please rate the ability to load pages without getting error messages on the DOT Intranet site.
	Functionality (1=Poor, 10=Excellent, Don't Know)
11	Please rate the usefulness of the features provided on the DOT Intranet site.
12	Please rate the convenience of the features on the DOT Intranet site.
13	Please rate the variety of features on the DOT Intranet site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
14	Please rate the visual appeal of the DOT Intranet site.
15	Please rate the balance of graphics and text on the DOT Intranet site.
16	Please rate the readability of the pages on the DOT Intranet site.
	Transparency (1=Poor, 10=Excellent, Don't Know)
17	Please rate how thoroughly this Intranet site discloses information about the agency's policies and procedures.
18	Please rate how quickly organization policies and procedures are made available on this Intranet site.
19	Please rate how well information about the organization's policies and procedures can be accessed by employees on this website.

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Sheet 2: Current Custom Qsts

			red & strike-through: DELETE
DOT Intranet			underlined & italicized: RE-ORDER
MID:	V8U8EVwkVBMAB1htNJgAxA==		pink: ADDITION
Date:	7/14/2010 Current CQs		blue + -->: REWORDING
DOT Intranet CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. CQ Label
KFB08833		In which department do you work?	OST		Radio button, one-up vertical	Single	Y		Department
			FAA
			FHWA
			FMCSA
			FRA
			FTA
			MARAD
			NHTSA
			OIG
			PHMSA
			RITA
			SLSDC
			STB
			Other, please specify	A				Skip Logic Group
KFB08834	A	Please tell us in which department you work.			Text area, no char limit		N	Skip Logic Group	OE_Department
KFB08835		How frequently do you visit the DOTnet site?	Daily		Radio button, one-up vertical	Single	Y		Visit Frequency
			Weekly
			Monthly
			Less often then Monthly
KFB08836		Is DOTnet currently set as your browser homepage?	Yes		Radio button, one-up vertical	Single	Y		Set as Homepage
			No
KFB08837		What is your main reason for visiting this Intranet site today?	HR information		Radio button, one-up vertical	Single	Y		Main Reason
			Download a document
			Contact information
			News & Events
			Other, please specify	A				Skip Logic Group
KFB08838	A	Please tell us your main reason for visiting the Intranet site.			Text area, no char limit		N	Skip Logic Group	OE_Main Reason
KFB08839		Did you find what you were looking for?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Did You Find
			No	A
			Still looking	A
KFB08840	A	If you were not able to accomplish your goal, what will you do next?	Try this site again later		Radio button, one-up vertical	Single	Y	Skip Logic Group	Do Next
			Call office
			Email
			Give up
			Other (please specify)
KFB08871		Please tell us what you will do next.			Text area, no char limit		N	Skip Logic Group	OE_Do Next
KFB08841		Have you visited any of the following sections of the site?	About DOT	A	Radio button, one-up vertical	Single	Y		Visited Sections
			Employee Services	B
			Work Tools	C
			News center	D
			I did not visit any of the sections listed
KFB08842	A	What is your overall satisfaction with the "About DOT" section?	1= Very dissatisfied		Radio button, scale, no don't know	Single	N	Skip Logic Group	About DOT
			2
			3
			4
			5
			6
			7
			8
			9
			Very satisfied=10
KFB08843	B	What is your overall satisfaction with the "Employee Services" section?	1= Very dissatisfied		Radio button, scale, no don't know	Single	N	Skip Logic Group	Employee Services
			2
			3
			4
			5
			6
			7
			8
			9
			Very satisfied=10
KFB08844	C	What is your overall satisfaction with the "Work Tools" section?	1= Very dissatisfied		Radio button, scale, no don't know	Single	N	Skip Logic Group	Work Tools
			2
			3
			4
			5
			6
			7
			8
			9
			Very satisfied=10
KFB08845	D	What is your overall satisfaction with the "News center" section?	1= Very dissatisfied		Radio button, scale, no don't know	Single	N	Skip Logic Group	News Center
			2
			3
			4
			5
			6
			7
			8
			9
			Very satisfied=10
KFB08846		Do you find the recent enhancements made to the DOTnet homepage to be:	An improvement over the previous design		Radio button, one-up vertical	Single	Y	Skip Logic Group	Recent Enhancements
			On par with the previous design
			Inferior to the previous design	A
			Don’t know/Didn’t notice
KFB08847	A	Please explain why you feel the design of the homepage is inferior to the previous one.			Text area, no char limit		N	Skip Logic Group	OE_Inferior Design
KFB08848		By visiting the Intranet today, about how much time do you think you saved compared to the previous Intranet site?	Less than 30 minutes		Radio button, one-up vertical	Single	Y		Time Saved
			30 minutes - 1 hour
			1 - 2 hours
			2 hours or more
			Don't know
KFB08849		What additional features or options would you most like to see added to this Intranet site?			Text area, no char limit		N		OE_Features or Options
KFB08850		How can we improve our Intranet site?			Text area, no char limit		N		OE_Improvements