670 2013 FRA Questionnaire
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2013 670 FRA Questionnaire June 12 2013.xlsx
2013 659 FDA Mobile - 2013 686 VA Medical Centers
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Current Model Qsts
Current Custom Qsts
Overview
Welcome and Thank You TextCurrent Model Qsts
Current Custom Qsts
Sheet 1: Welcome and Thank You Text
| Model Instance Name: | 
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| Federal Railroad Administration | |||||||||||
| MID: | 9FtVIQgMwBIw4x1p18J1Vw== | ||||||||||
| Date: | 6/1/2011 | ||||||||||
| Welcome and Thank You Text | |||||||||||
| Directions: | |||||||||||
| This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome text shown in the box below. | |||||||||||
| Examples | |||||||||||
| Welcome Text Example | |||||||||||
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| Welcome Text | |||||||||||
| Thank you for visiting the Federal Railroad Administration website. You've been randomly selected to take part in a brief survey to let us know what we're doing well and where we can improve. Please spend a few minutes to share your opinions and let us know how we can improve our website to help you find accurate information quickly. Our goal is to make your experience the best it can be! |
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| Thank You Text Example | |||||||||||
| Thank You Text | 
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| Thank you for investing your time to enable us to improve the Federal Railroad Administration website. Your input will provide useful feedback so that we can serve you better. Please note that the survey responses you provided will be used to help us make improvements to the website; however, you will not receive a response from us. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Current Model Qsts
| Model Instance Name: |
|
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| Federal Railroad Administration | ||||||
| MID: | 9FtVIQgMwBIw4x1p18J1Vw== | |||||
| Date: | 6/1/2011 | |||||
| \ | ||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||
| Please rate your perception of the accuracy of information on this site. | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site? | ||||
| Please rate the quality of information on this site. | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||||
| Please rate the freshness of content on this site. | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) | How likely are you to recommend this site to someone else? | ||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||
| Please rate the visual appeal of this site. | ||||||
| Please rate the balance of graphics and text on this site. | ||||||
| Please rate the readability of the pages on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||
| Please rate how well the site is organized. | ||||||
| Please rate the options available for navigating this site. | ||||||
| Please rate how well the site layout helps you find what you are looking for. | ||||||
| Please rate the number of clicks to get where you want on this site. | ||||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||
| Please rate how quickly pages load on this site. | ||||||
| Please rate the consistency of speed from page to page on this site. | ||||||
| Please rate the ability to load pages without getting error messages on this site. | ||||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | ||||||
| Please rate the usefulness of the website tools (search, print, RSS feed, forms, etc.) provided on this site. | ||||||
| Please rate the convenient placement convenience of the website tools (search, print, RSS feed, forms, etc.) on this site. | ||||||
| Please rate the variety of website tools (search, print, RSS feed, forms, etc.) on this site. | ||||||
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Sheet 3: Current Custom Qsts
| Model Instance Name: | |||||||||
| Federal Railroad Administration | underlined & italicized: RE-ORDER | ||||||||
| MID: 9FtVIQgMwBIw4x1p18J1Vw== | pink: ADDITION | ||||||||
| Date: | 6/1/2011 | blue + -->: REWORDING | |||||||
| Federal Railroad Administration CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| ACQCol0009246 | How frequently do you visit this site? | This is my first visit | Radio button, one-up vertical | Single | Y | Visit Frequency | |||
| Every few months or less often | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Several times a week | |||||||||
| Daily/more than once a day | |||||||||
| Prefer not to respond | |||||||||
| SAC2604 | Which of the following best describes your role in visiting the site today? | General Public | Radio button, one-up vertical | Single | Y | OPS Group | Role | ||
| Civic or community organization | |||||||||
| Federal Railroad Administration Employee | |||||||||
| Job seeker | |||||||||
| Journalist/Reporter | |||||||||
| State DOT Employee | |||||||||
| Railroad industry employee | |||||||||
| Congressional staffer | |||||||||
| Employee of a federal agency | |||||||||
| Member of a labor union | |||||||||
| Advocacy/Non-profit group | |||||||||
| Rail Industry Analyst or Consultant | |||||||||
| Transportation Industry (manufacturer, supplier) | |||||||||
| Educator/Student | |||||||||
| Researcher | |||||||||
| Prefer not to respond | |||||||||
| Other, please specify | C | ||||||||
| SAC2605 | C | Please describe your role in visiting the site today: | Text field, <100 char | Single | N | OE_Role | |||
| ACQCol0009247 | What sections of the site did you visit today? (Please select all that apply.) | About FRA | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Section | ||
| Railroad Safety | |||||||||
| Rail Network Development (Passenter Rail, Freight Rail) | |||||||||
| Research & Development | |||||||||
| Legislation & Regulations | |||||||||
| Grants & Loans | |||||||||
| Communications & Government Affairs | |||||||||
| FRA eLibrary | |||||||||
| Other | F | ||||||||
| Prefer not to respond | exclusive | ||||||||
| ACQCol0009248 | F | What other section of the site did you visit today? | Text area, no char limit | N | Skip Logic Group | Other Section | |||
| SAC2602 | What kind of information were you seeking on the site today (check all that apply)? | Information on doing business with the Federal Railroad Administration | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Reason | ||
| Information about specific Federal Railroad Administration offices or branches | |||||||||
| General information about the Federal Railroad Administration (Contacts, phone, mailing address, etc.) | |||||||||
| Railroad safety information | |||||||||
| Freight railroad information | |||||||||
| Passenger railroad information | |||||||||
| Railroad policy or legislation | |||||||||
| Research Reports | |||||||||
| Safety Reports | |||||||||
| Career or Job Opportunities | |||||||||
| News or current events | |||||||||
| Grant information | |||||||||
| I wasn't looking for anything specific (just browsing) | |||||||||
| I was looking for something else, not listed above (please specify) | B | exclusive | |||||||
| Prefer not to respond | exclusive | ||||||||
| SAC2603 | B | Please specify what kind information you were seeking on the site today? | Text field, <100 char | Single | N | Skip Logic Group | OE_Reason | ||
| ACQCol0009249 | How did you primarily look for information on the site today? | Sitewide search feature | L | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look for Info | |
| Browse FRA tab in the top left corner of the page | |||||||||
| Sliders across the top of the page | |||||||||
| Quick links in the center of the page | |||||||||
| Links in the footer/on the bottom of the page | |||||||||
| eLibrary | L | ||||||||
| Other | G | ||||||||
| Prefer not to respond | |||||||||
| ACQWro0010920 | L | Did you try using the site's navigational links before using the search feature/eLibrary today? | Yes, I navigated first | Radio button, one-up vertical | Single | Y | Skip Logic Group | Look_Nav First | |
| No, I went straight to the search feature/eLibrary | |||||||||
| Don't recall | |||||||||
| ACQCol0009250 | G | What other way did you primarily look for information? | ` | Text area, no char limit | N | Skip Logic Group | Other Look for Info | ||
| SAC2606 | Did you find the information you were looking for today? | Yes | Radio button, one-up vertical | Single | Y | Skip Logic Group | Find Info | ||
| No | D | ||||||||
| Prefer not to respond | |||||||||
| SAC2607 | D | Specifically what were you looking for, or what question were you trying to answer? | N | Skip Logic Group | OE_Info | ||||
| HAR0031496 | Please tell us about your navigation experience on the website today. (Please select all that apply.) | I navigated this website easily. | Check box, one-up | Multi exclusive |
Y | Skip Logic Group | Navigation | ||
| Links often didn't take me where I expected. | O | ||||||||
| I had difficulty finding relevant information. | |||||||||
| Links/labels are difficult to understand. | P | ||||||||
| Too many links/navigational options to choose from | |||||||||
| I had technical difficulties (error messages, broken links, etc.). | O | ||||||||
| I couldn't navigate back to previous information. | |||||||||
| I had a navigation experience not listed above: | M | ||||||||
| HAR0031497 | M | Please describe your navigaiton experience | Other Navigation | ||||||
| HAR0031498 | O | What links or paths didn't take you where they should have? | Nav Path | ||||||
| HAR0031499 | P | What specific links/labels were difficult to understand? | Nav Labels | ||||||
| HAR0031500 | Which of the following website tools did you use during your visit today? (Please select all that apply.) | Search | Check box, one-up | Multi | Y | Skip Logic Group | Features | ||
| eLibrary | E | ||||||||
| RSS feed | |||||||||
| Forms | |||||||||
| Other | A | ||||||||
| I did not use any website tools on the site today. | exclusive | ||||||||
| HAR0031502 | E | The eLibrary is a new feature on the FRA site. Do you have any comments specifically about this website tool that you would like to share? | Text area, no char limit | N | Skip Logic Group | Other Features | |||
| HAR0031503 | A | What other feature(s) did you use? | Text area, no char limit | N | Skip Logic Group | Other Features | |||
| ACQWro0010927 | If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) | Text area, no char limit | N | SV - Other Social Network | |||||
| ACQWro0010921 | Do you use a mobile device (phone or tablet) to access the Internet? | Yes | A, C | Radio Button | |||||
| No | |||||||||
| ACQWro0010922 | A | What type of mobile device(s) do you use? (Please select all that apply.) | Android - phone | Checkbox One Up Vertical | |||||
| Blackberry - phone | |||||||||
| Blackberry - tablet | |||||||||
| HP - tablet | |||||||||
| iPad - tablet | |||||||||
| iPhone - phone | |||||||||
| Samsung - tablet | |||||||||
| Windows Mobile - phone | |||||||||
| Other, please specify | B | ||||||||
| ACQWro0010923 | B | Please specify which other mobile device you use to access the Internet. | Text field, <100 char | ||||||
| ACQWro0010924 | C | Would you use a mobile device to access this website? | Yes | Radio Button | |||||
| No | |||||||||
| Not Sure | |||||||||
| SAC2610 | If you particularly enjoyed a section or feature of the website, please tell us about us here: | Text area, no char limit | Single | N | OE_Favorite | ||||
| HAR0031504 | If you could change or improve one thing about this website, what would it be? | Text area, no char limit | Single | N | OE_Improvement |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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