Model Instance Name: MedlinePlus After 5-12-2004 |
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MedlinePlus |
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MID: |
p18ExFQhQFBBJk91MVxBFQ== |
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Date: |
7/1/2010 |
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\ |
Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Return (1=Very Unlikely, 10=Very Likely) |
1 |
Please rate the accuracy of information on this site. |
23 |
What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
26 |
How likely are you to return to this site? |
2 |
Please rate the quality of information on this site. |
24 |
How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
3 |
Please rate the freshness of content on this site. |
25 |
How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
27 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Primary Resource (1=Very Unlikely, 10=Very Likely) |
4 |
Please rate the usefulness of the features provided on this site. |
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How likely are you to use this site as your primary resource for health information? |
5 |
Please rate the convenience of the information on this site. |
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6 |
Please rate the ability to accomplish what you wanted to on this site. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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7 |
Please rate the ease of reading this site. |
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8 |
Please rate the clarity of site organization. |
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9 |
Please rate the clean layout of this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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10 |
Please rate the degree to which the number of steps to get where you want is acceptable. |
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11 |
Please rate the ability to find information you want on this site. |
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12 |
Please rate the clarity of site map or directory. |
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13 |
Please rate the ease of navigation on this site. |
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Privacy (1=Poor, 10=Excellent, Don't Know) |
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14 |
Please rate the ability to limit sharing of your personal information on this site. |
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15 |
Please rate the amount of personal information you are asked to submit on this site. |
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16 |
Please rate the site's commitment to protecting your personal information. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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17 |
Please rate the speed of loading the page on this site. |
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18 |
Please rate the consistency of speed on this site. |
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19 |
Please rate the reliability of site performance on this site. |
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Search (1=Poor, 10=Excellent, Don't Know) |
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20 |
Please rate the usefulness of search results on this site. |
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21 |
Please rate how this site provides comprehensive search results. |
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22 |
Please rate the organization of search results on this site. |
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23 |
Please rate how the search feature helps you to narrow the results to find the information you want. |
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Model Instance Name: MedlinePlus After 5-12-2004 |
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red & strike-through: DELETE |
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MedlinePlus |
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underlined & italicized: RE-ORDER |
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MID: p18ExFQhQFBBJk91MVxBFQ== |
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pink: ADDITION |
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Date: |
3/1/2008 |
blue + -->: REWORDING |
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MedlinePlus CUSTOM QUESTION LIST |
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QID (Group ID) |
Skip Logic Label |
Question Text |
Answer Choices (limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required Y/N |
Special Instructions |
25 character limit.
CQ Label |
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235 |
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How frequently do you visit this site? |
First time |
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Drop-down menu |
Single |
Y |
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Frequency of visit |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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EDO05099 |
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What is your primary reason you are visiting the MedlinePlus site today? |
Find info on alternative treatments, herbals, or vitamins |
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Radio button, one-up vertical |
S |
Y |
Randomize |
Reason for Visit |
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To look for drugs and supplements |
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Keep up with breaking health news |
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Skip Logic Group |
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Search for health care products or services |
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Find general health and wellness info |
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Find info on a specific disease, condition, diagnosis, or treatment |
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Find info on medicines or prescription drugs |
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Search for health care provider (physician/dentist/hospital/etc.) |
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Other ,please specify |
A |
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Anchor Answer Choice |
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EDO05100 |
A |
Other Reason for visit: |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other reason for visit |
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EDO05101 |
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What area of the site did you look for your information? (select all that apply) |
Videos and Cool Tools |
|
Checkbox, one-up vertical |
M |
Y |
Randomize |
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Drugs and Supplements |
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Skip Logic Group |
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Health Topics |
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Medical Dictionary |
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Medical Encyclopedia |
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Health News |
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Other, please specify: |
A |
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Anchor Answer Choice |
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EDO05102 |
A |
Other area of site to look for information: |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other areas of the site |
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3675 |
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What best describes your role in visiting MedlinePlus during this session? |
Educator |
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Radio button, one-up vertical |
S |
Y |
Randomize |
Role |
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Patient with a specific disease or condition |
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Skip Logic Group |
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Secondary Student (grades 7-12) |
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Family or friend of patient |
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Researcher/Scientist |
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General health consumer |
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Health Care Provider (e.g., Physician, Dentist, Nurse) |
A |
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Health Care Administrator |
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Librarian or Information Professional |
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College/Graduate Student |
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News Reporter/ Media Person |
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National Library of Medicine Staff |
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Medical Transcriptionist |
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Medical Interpreter |
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Other |
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Anchor Answer Choice |
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EDO05103 |
A |
What type of health care provider? |
Physician, primary care |
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Radio button, one-up vertical |
S |
Y |
Skip Logic Group |
Health Care Provider Type |
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Physician, specialist (e.g., cardiologist, neurologist) |
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Dentist |
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Physician Assistant (dietician, physical therapist, dental hygienist) |
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Psychologist |
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Social Worker |
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Other ,please specify |
B |
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EDO05104 |
B |
Other Health Care Provider |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Health Care Provider |
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4206 |
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How did you learn of the MedlinePlus web site? |
Web search engine (Yahoo!, Google, AOL, etc.) |
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Checkbox, one-up vertical |
M |
Y |
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How Learn About Site |
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Link from another Web site |
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Social networking link (Facebook, Twitter) |
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Link from NIH Web site |
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Library |
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Newspaper or magazine article |
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Health organization or association (hospital, clinic, AMA, etc.) |
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Physician, nurse, pharmacist, or other health provider |
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Family member or friend |
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TV/radio |
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School |
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Don't know |
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EDO05105 |
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In the last three months, have you done any of the following: [Please select all that apply]: |
Watch videos on a Web site |
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Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
Social Media last 3 months |
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Receive/send text messages using my mobile phone / device |
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Sign up for email updates from a website |
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Participate in Facebook |
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Participate in Twitter |
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Use personalized web pages (such as iGoogle or My Yahoo!) |
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Listen to podcasts or audio on a Web site |
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Browse Web sites using my mobile phone / device |
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Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us) |
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Other, please specify |
A |
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EDO05106 |
A |
Other social media participation |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Social Media |
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EDO05107 |
|
Which of the following items do you use from MedlinePlus? [Please select all that apply]: |
Email updates from MedlinePlus |
|
Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
MedinePlus Participation |
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Share (Bookmark and share via Facebook, Digg, email, etc.) |
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Videos |
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Podcasts |
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RSS feeds |
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MedlinePlus4You twitter feed |
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Search cloud widget |
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Mobile MedlinePlus (http://m.medlineplus.gov) |
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Other, please specify |
A |
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Skip Logic Group |
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EDO05108 |
A |
Other social media participation on MedlinePlus |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other MedlinePlus Participation |
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EDO05109 |
|
Did you use the search box to find something on this Web site during your visit today? |
Yes |
A,B,C |
Radio button, one-up vertical |
S |
Y |
Skip Logic Group |
Used Search |
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No |
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Unsure |
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EDO05110 |
A |
Please describe your experience with Search |
I had no problems |
|
Drop down, select one |
S |
Y |
Skip Logic Group |
Search Experience |
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Returned too many results |
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Returned not enough (or zero) results |
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Results were not relevant to my search |
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Other, please specify |
A1 |
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EDO05111 |
A1 |
Other search experience |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Search Experience |
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EDO05112 |
B |
Did the top results answer your question? |
Yes |
|
Drop down, select one |
S |
Y |
Skip Logic Group |
Top Results |
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No |
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Unsure |
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EDO05113 |
C |
Did you use the “Refine by” links to the left of the search results to narrow your results? |
Yes |
|
Drop down, select one |
S |
Y |
Randomize |
Refine by Links |
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No |
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Unsure |
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EDO05114 |
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Did you find what you were looking for? |
Yes |
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Radio button, one-up vertical |
S |
Y |
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Found Info |
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No |
A |
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Partially |
A |
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EDO05115 |
A |
What specific information were you looking for? |
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Text area, no char limit |
S |
N |
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Specific Info Seeking |
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EDO05116 |
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How could we improve MedlinePlus? |
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Text area, no char limit |
S |
N |
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Improvements |
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Model Instance Name: MedlinePlus After 5-12-2004 |
|
|
red & strike-through: DELETE |
|
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|
|
|
|
MedlinePlus |
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|
underlined & italicized: RE-ORDER |
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MID: p18ExFQhQFBBJk91MVxBFQ== |
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|
pink: ADDITION |
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Date: |
3/1/2008 |
blue + -->: REWORDING |
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MedlinePlus CUSTOM QUESTION LIST |
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|
QID (Group ID) |
Skip Logic Label |
Question Text |
Answer Choices (limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required Y/N |
Special Instructions |
25 character limit.
CQ Label |
|
|
C235 |
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How frequently do you visit this site? |
First time |
|
Drop-down menu |
Single |
Y |
|
Frequency of visit |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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C3676 |
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Why are you visiting the MedlinePlus site today? (Select all that apply) |
For a project or presentation |
|
Radio button, one-up vertical |
S |
Y |
|
Reason for Visit |
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Obtain the opinion of a health care provider |
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Find info on alternative treatments, herbals, or vitamins |
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Find info on clinical trials |
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Keep up with breaking health news |
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Search for health care products or services |
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Find general health and wellness info |
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Find health self-help groups |
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Find info on a specific disease, condition, diagnosis, or treatment |
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Find info on medicines or prescription drugs |
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Search for health care provider (physician/dentist/hospital/etc.) |
|
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Other |
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|
EDO05099 |
|
What is your primary reason you are visiting the MedlinePlus site today? |
Find info on alternative treatments, herbals, or vitamins |
|
Radio button, one-up vertical |
S |
Y |
Randomize |
Reason for Visit |
|
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|
|
|
To look for drugs and supplements |
|
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|
|
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|
Keep up with breaking health news |
|
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|
Skip Logic Group |
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Search for health care products or services |
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|
Find general health and wellness info |
|
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|
Find info on a specific disease, condition, diagnosis, or treatment |
|
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|
Find info on medicines or prescription drugs |
|
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Search for health care provider (physician/dentist/hospital/etc.) |
|
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|
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|
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|
|
Other ,please specify |
A |
|
|
|
Anchor Answer Choice |
|
|
|
EDO05100 |
A |
Other Reason for visit: |
|
|
Text area, no char limit |
S |
N |
Skip Logic Group |
Other reason for visit |
|
|
EDO05101 |
|
What area of the site did you look for your information? (select all that apply) |
Videos and Cool Tools |
|
Checkbox, one-up vertical |
M |
Y |
Randomize |
|
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|
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|
Drugs and Supplements |
|
|
|
|
Skip Logic Group |
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Health Topics |
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Medical Dictionary |
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Medical Encyclopedia |
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Health News |
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Other, please specify: |
A |
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Anchor Answer Choice |
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EDO05102 |
A |
Other area of site to look for information: |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other areas of the site |
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C3675 |
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What best describes your role in visiting MedlinePlus during this session? |
Educator |
|
Radio button, one-up vertical |
S |
Y |
Randomize |
Role |
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Patient with a specific disease or condition |
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Skip Logic Group |
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Secondary Student (grades 7-12) |
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Family or friend of patient |
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Researcher/Scientist |
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General health consumer |
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Health Care Provider (e.g., Physician, Dentist, Nurse) |
A |
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Health Care Administrator |
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Librarian or Information Professional |
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College/Graduate Student |
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News Reporter/ Media Person |
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National Library of Medicine Staff |
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Medical Transcriptionist |
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Medical Interpreter |
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Other |
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Anchor Answer Choice |
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EDO05103 |
A |
What type of health care provider? |
Physician, primary care |
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Radio button, one-up vertical |
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Y |
Skip Logic Group |
Health Care Provider Type |
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Physician, specialist (e.g., cardiologist, neurologist) |
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Dentist |
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Physician Assistant (dietician, physical therapist, dental hygienist) |
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Psychologist |
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Social Worker |
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Other ,please specify |
B |
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EDO05104 |
B |
Other Health Care Provider |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Health Care Provider |
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C4206 |
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How did you learn of the MedlinePlus web site? |
Web search engine (Yahoo!, Google, AOL, etc.) |
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Checkbox, one-up vertical |
M |
Y |
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How Learn About Site |
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Link from another Web site |
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Social networking link (Facebook, Twitter) |
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Link from NIH Web site |
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Library |
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Newspaper or magazine article |
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Health organization or association (hospital, clinic, AMA, etc.) |
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Physician, nurse, pharmacist, or other health provider |
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Family member or friend |
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TV/radio |
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School |
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Don't know |
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C3674 |
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What best describes the result of your visit? |
Sought further information from a library |
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Radio button, one-up vertical |
S |
Y |
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Result of Visit |
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Discussed the results with a doctor |
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Improved understanding of a disease, condition, diagnosis, or treatment |
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Altered exercise or eating habits |
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Made a decision about treatment options |
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Made a doctor's appointment for self or another |
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Discussed a disease, condition, diagnosis, or treatment with family member of friend |
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Switched from one medicine or prescription drug to another |
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Conducted further research on a disease, condition, diagnosis, or treatment |
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Used information for a project or presentation |
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Gave information to someone else |
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Other |
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Nothing specific happened |
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C4254 |
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What is your preferred reading language on the Web? |
English |
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Radio button, one-up vertical |
S |
Y |
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Preferred web reading language |
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Arabic |
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Chinese |
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French |
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German |
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Italian |
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Japanese |
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Korean |
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Polish |
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Portuguese |
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Spanish |
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Other |
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C4253 |
|
Which of the following best describes the highest level of education you have completed? |
Current middle or high school student |
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Radio button, one-up vertical |
S |
N |
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Education |
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Did not complete high school |
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High school graduate |
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Some college/vocational school |
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College graduate |
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Some postgraduate school |
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Graduate/professional degree |
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C3371 |
|
How do you describe your ethnicity? |
Hispanic |
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Radio button, one-up vertical |
S |
N |
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Ethnicity |
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Non-Hispanic |
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C3370 |
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How do you describe your race? |
American Indian or Alaska Native |
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Radio button, one-up vertical |
M |
N |
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Race |
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Asian or Pacific Islander |
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African American or Black |
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White |
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Other |
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C2304 |
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What is your gender? |
Female |
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Radio button, one-up vertical |
S |
N |
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Gender |
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Male |
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CAAG00037 |
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Please select the category that includes your age. |
24 and under |
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Radio button, one-up vertical |
s |
N |
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Age |
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25 - 34 |
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35 - 44 |
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45 - 54 |
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55 - 59 |
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60 - 64 |
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65 - 69 |
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70 - 74 |
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75 - 84 |
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85 - 94 |
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95 or over |
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C4255 |
|
In country were you born? |
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Drop down, select one |
S |
N |
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Residence |
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C4256 |
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From which country are you currently accessing this website? |
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Drop down, select one |
S |
N |
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Country |
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C67 |
|
In what state do you currently reside? |
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Drop down, select one |
S |
N |
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State |
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EDO05105 |
|
In the last three months, have you done any of the following: [Please select all that apply]: |
Watch videos on a Web site |
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Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
Social Media last 3 months |
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Receive/send text messages using my mobile phone / device |
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Sign up for email updates from a website |
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Participate in Facebook |
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Participate in Twitter |
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Use personalized web pages (such as iGoogle or My Yahoo!) |
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Listen to podcasts or audio on a Web site |
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Browse Web sites using my mobile phone / device |
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Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us) |
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Other, please specify |
A |
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EDO05106 |
A |
Other social media participation |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Social Media |
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EDO05107 |
|
Which of the following items do you use from MedlinePlus? [Please select all that apply]: |
Email updates from MedlinePlus |
|
Checkbox, one-up vertical |
M |
Y |
Skip Logic Group |
MedinePlus Participation |
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Share (Bookmark and share via Facebook, Digg, email, etc.) |
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Videos |
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Podcasts |
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RSS feeds |
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MedlinePlus4You twitter feed |
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Search cloud widget |
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Mobile MedlinePlus (http://m.medlineplus.gov) |
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Other, please specify |
A |
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Skip Logic Group |
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EDO05108 |
A |
Other social media participation on MedlinePlus |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other MedlinePlus Participation |
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EDO05109 |
|
Did you use the search box to find something on this Web site during your visit today? |
Yes |
A,B,C |
Radio button, one-up vertical |
S |
Y |
Skip Logic Group |
Used Search |
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No |
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Unsure |
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EDO05110 |
A |
Please describe your experience with Search |
I had no problems |
|
Drop down, select one |
S |
Y |
Skip Logic Group |
Search Experience |
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Returned too many results |
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Returned not enough (or zero) results |
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Results were not relevant to my search |
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Other, please specify |
A1 |
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EDO05111 |
A1 |
Other search experience |
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Text area, no char limit |
S |
N |
Skip Logic Group |
Other Search Experience |
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EDO05112 |
B |
Did the top results answer your question? |
Yes |
|
Drop down, select one |
S |
Y |
Skip Logic Group |
Top Results |
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No |
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Unsure |
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EDO05113 |
C |
Did you use the “Refine by” links to the left of the search results to narrow your results? |
Yes |
|
Drop down, select one |
S |
Y |
Randomize |
Refine by Links |
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No |
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Unsure |
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EDO05114 |
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Did you find what you were looking for? |
Yes |
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Radio button, one-up vertical |
S |
Y |
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Found Info |
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No |
A |
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Partially |
A |
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EDO05115 |
A |
What specific information were you looking for? |
|
|
Text area, no char limit |
S |
N |
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Specific Info Seeking |
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EDO05116 |
|
How could we improve MedlinePlus? |
|
|
Text area, no char limit |
S |
N |
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Improvements |
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Model Instance Name: MedlinePlus After 5-12-2004 |
|
|
red & strike-through: DELETE |
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MedlinePlus |
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underlined & italicized: RE-ORDER |
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MID: p18ExFQhQFBBJk91MVxBFQ== |
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pink: ADDITION |
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Date: |
3/1/2008 |
blue + -->: REWORDING |
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MedlinePlus CUSTOM QUESTION LIST |
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QID (Group ID) |
Skip Logic Label |
Question Text |
Answer Choices (limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required Y/N |
Special Instructions |
25 character limit.
CQ Label |
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C235 |
|
How frequently do you visit this site? |
First time |
|
Drop-down menu |
Single |
Y |
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Frequency of visit |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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C3676 |
|
Why are you visiting the MedlinePlus site today? (Select all that apply) |
For a project or presentation |
|
Radio button, one-up vertical |
S |
Y |
|
Reason for Visit |
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Obtain the opinion of a health care provider |
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Find info on alternative treatments, herbals, or vitamins |
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Find info on clinical trials |
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Keep up with breaking health news |
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Search for health care products or services |
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Find general health and wellness info |
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Find health self-help groups |
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Find info on a specific disease, condition, diagnosis, or treatment |
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Find info on medicines or prescription drugs |
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Search for health care provider (physician/dentist/hospital/etc.) |
|
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Other |
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C3675 |
|
What best describes your role in visiting MedlinePlus during this session? |
Educator |
|
|
|
|
|
Role |
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|
|
Patient with a specific disease or condition |
|
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Secondary Student (grades 7-12) |
|
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Family or friend of patient |
|
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Researcher/Scientist |
|
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General health consumer |
|
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Health Care Provider (e.g., Physician, Dentist, Nurse) |
|
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Health Care Administrator |
|
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Librarian or Information Professional |
|
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College/Graduate Student |
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News Reporter/ Media Person |
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National Library of Medicine Staff |
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Other |
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Medical Transcriptionist |
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Medical Interpreter |
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C4206 |
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How did you learn of the MedlinePlus web site? |
Web search engine (Yahoo!, Google, AOL, etc.) |
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Checkbox, one-up vertical |
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How Learn About Site |
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Link from another Web site |
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Link from NIH Web site |
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Library |
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Newspaper or magazine article |
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Health organization or association (hospital, clinic, AMA, etc.) |
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Physician, nurse, pharmacist, or other health provider |
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Family member or friend |
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TV/radio |
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School |
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Don't know |
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C3674 |
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What best describes the result of your visit? |
Sought further information from a library |
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Radio button, one-up vertical |
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Y |
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Result of Visit |
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Discussed the results with a doctor |
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Improved understanding of a disease, condition, diagnosis, or treatment |
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Altered exercise or eating habits |
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Made a decision about treatment options |
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Made a doctor's appointment for self or another |
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Discussed a disease, condition, diagnosis, or treatment with family member of friend |
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Switched from one medicine or prescription drug to another |
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Conducted further research on a disease, condition, diagnosis, or treatment |
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Used information for a project or presentation |
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Gave information to someone else |
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Other |
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Nothing specific happened |
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C4254 |
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What is your preferred reading language on the Web? |
English |
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Radio button, one-up vertical |
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Y |
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Preferred web reading language |
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Arabic |
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Chinese |
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French |
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German |
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Italian |
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Japanese |
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Korean |
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Polish |
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Portuguese |
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Spanish |
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Other |
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C4253 |
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Which of the following best describes the highest level of education you have completed? |
Current middle or high school student |
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Radio button, one-up vertical |
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N |
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Education |
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Did not complete high school |
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High school graduate |
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Some college/vocational school |
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College graduate |
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Some postgraduate school |
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Graduate/professional degree |
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C3371 |
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How do you describe your ethnicity? |
Hispanic |
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Radio button, one-up vertical |
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N |
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Ethnicity |
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Non-Hispanic |
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C3370 |
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How do you describe your race? |
American Indian or Alaska Native |
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Radio button, one-up vertical |
M |
N |
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Race |
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Asian or Pacific Islander |
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African American or Black |
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White |
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Other |
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C2304 |
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What is your gender? |
Female |
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Radio button, one-up vertical |
S |
N |
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Gender |
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Male |
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CAAG00037 |
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Please select the category that includes your age. |
24 and under |
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Radio button, one-up vertical |
s |
N |
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Age |
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25 - 34 |
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35 - 44 |
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45 - 54 |
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55 - 59 |
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60 - 64 |
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65 - 69 |
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70 - 74 |
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75 - 84 |
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85 - 94 |
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95 or over |
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C4255 |
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In country were you born? |
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Drop down, select one |
S |
N |
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Residence |
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C4256 |
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From which country are you currently accessing this website? |
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Drop down, select one |
S |
N |
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Country |
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C67 |
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In what state do you currently reside? |
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Drop down, select one |
S |
N |
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State |
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