676 2013 676 MedlinePlus Survey

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2013 676 MedlinePlus Survey_8-10-2010.xlsx

2013 659 FDA Mobile - 2013 686 VA Medical Centers

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Custom Qsts
Custom Qsts (8-13-10)
Current Custom Qsts_8-10-10


Sheet 1: Current Model Qsts

Model Instance Name: MedlinePlus After 5-12-2004




MedlinePlus




MID: p18ExFQhQFBBJk91MVxBFQ==



Date: 7/1/2010


\
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS







Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 23 What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
26 How likely are you to return to this site?
2 Please rate the quality of information on this site. 24 How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the freshness of content on this site. 25 How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
27 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.


How likely are you to use this site as your primary resource for health information?
5 Please rate the convenience of the information on this site.



6 Please rate the ability to accomplish what you wanted to on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the ease of reading this site.



8 Please rate the clarity of site organization.

9 Please rate the clean layout of this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate the degree to which the number of steps to get where you want is acceptable.
11 Please rate the ability to find information you want on this site.



12 Please rate the clarity of site map or directory.



13 Please rate the ease of navigation on this site.




Privacy (1=Poor, 10=Excellent, Don't Know)



14 Please rate the ability to limit sharing of your personal information on this site.



15 Please rate the amount of personal information you are asked to submit on this site.



16 Please rate the site's commitment to protecting your personal information.




Site Performance (1=Poor, 10=Excellent, Don't Know)



17 Please rate the speed of loading the page on this site.



18 Please rate the consistency of speed on this site.



19 Please rate the reliability of site performance on this site.




Search (1=Poor, 10=Excellent, Don't Know)



20 Please rate the usefulness of search results on this site.



21 Please rate how this site provides comprehensive search results.



22 Please rate the organization of search results on this site.



23 Please rate how the search feature helps you to narrow the results to find the information you want.





Sheet 2: Custom Qsts

Model Instance Name: MedlinePlus After 5-12-2004

red & strike-through: DELETE






MedlinePlus

underlined & italicized: RE-ORDER





MID: p18ExFQhQFBBJk91MVxBFQ==

pink: ADDITION





Date: 3/1/2008 blue + -->: REWORDING















MedlinePlus CUSTOM QUESTION LIST


QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. CQ Label

235
How frequently do you visit this site? First time
Drop-down menu Single Y
Frequency of visit




More than once a day










Daily










About once a week










About once a month










Every 6 months or less







EDO05099
What is your primary reason you are visiting the MedlinePlus site today? Find info on alternative treatments, herbals, or vitamins
Radio button, one-up vertical S Y Randomize Reason for Visit




To look for drugs and supplements










Keep up with breaking health news



Skip Logic Group





Search for health care products or services










Find general health and wellness info










Find info on a specific disease, condition, diagnosis, or treatment










Find info on medicines or prescription drugs










Search for health care provider (physician/dentist/hospital/etc.)










Other ,please specify A


Anchor Answer Choice


EDO05100 A Other Reason for visit:

Text area, no char limit S N Skip Logic Group Other reason for visit

EDO05101
What area of the site did you look for your information? (select all that apply) Videos and Cool Tools
Checkbox, one-up vertical M Y Randomize





Drugs and Supplements



Skip Logic Group





Health Topics










Medical Dictionary










Medical Encyclopedia










Health News










Other, please specify: A


Anchor Answer Choice


EDO05102 A Other area of site to look for information:

Text area, no char limit S N Skip Logic Group Other areas of the site

3675
What best describes your role in visiting MedlinePlus during this session? Educator
Radio button, one-up vertical S Y Randomize Role




Patient with a specific disease or condition



Skip Logic Group





Secondary Student (grades 7-12)










Family or friend of patient










Researcher/Scientist










General health consumer










Health Care Provider (e.g., Physician, Dentist, Nurse) A









Health Care Administrator










Librarian or Information Professional










College/Graduate Student










News Reporter/ Media Person










National Library of Medicine Staff










Medical Transcriptionist










Medical Interpreter










Other



Anchor Answer Choice


EDO05103 A What type of health care provider? Physician, primary care
Radio button, one-up vertical S Y Skip Logic Group Health Care Provider Type




Physician, specialist (e.g., cardiologist, neurologist)










Dentist










Physician Assistant (dietician, physical therapist, dental hygienist)










Psychologist










Social Worker










Other ,please specify B






EDO05104 B Other Health Care Provider

Text area, no char limit S N Skip Logic Group Other Health Care Provider

4206
How did you learn of the MedlinePlus web site? Web search engine (Yahoo!, Google, AOL, etc.)
Checkbox, one-up vertical M Y
How Learn About Site




Link from another Web site










Social networking link (Facebook, Twitter)










Link from NIH Web site










Library










Newspaper or magazine article










Health organization or association (hospital, clinic, AMA, etc.)










Physician, nurse, pharmacist, or other health provider










Family member or friend










TV/radio










School










Don't know







EDO05105
In the last three months, have you done any of the following: [Please select all that apply]: Watch videos on a Web site
Checkbox, one-up vertical M Y Skip Logic Group Social Media last 3 months




Receive/send text messages using my mobile phone / device










Sign up for email updates from a website










Participate in Facebook










Participate in Twitter










Use personalized web pages (such as iGoogle or My Yahoo!)










Listen to podcasts or audio on a Web site










Browse Web sites using my mobile phone / device










Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)










Other, please specify A






EDO05106 A Other social media participation

Text area, no char limit S N Skip Logic Group Other Social Media

EDO05107
Which of the following items do you use from MedlinePlus? [Please select all that apply]: Email updates from MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group MedinePlus Participation




Share (Bookmark and share via Facebook, Digg, email, etc.)










Videos










Podcasts










RSS feeds










MedlinePlus4You twitter feed










Search cloud widget










Mobile MedlinePlus (http://m.medlineplus.gov)










Other, please specify A


Skip Logic Group


EDO05108 A Other social media participation on MedlinePlus

Text area, no char limit S N Skip Logic Group Other MedlinePlus Participation

EDO05109
Did you use the search box to find something on this Web site during your visit today? Yes A,B,C Radio button, one-up vertical S Y Skip Logic Group Used Search




No










Unsure







EDO05110 A Please describe your experience with Search I had no problems
Drop down, select one S Y Skip Logic Group Search Experience




Returned too many results










Returned not enough (or zero) results










Results were not relevant to my search










Other, please specify A1






EDO05111 A1 Other search experience

Text area, no char limit S N Skip Logic Group Other Search Experience

EDO05112 B Did the top results answer your question? Yes
Drop down, select one S Y Skip Logic Group Top Results




No










Unsure







EDO05113 C Did you use the “Refine by” links to the left of the search results to narrow your results? Yes
Drop down, select one S Y Randomize Refine by Links




No










Unsure







EDO05114
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Info




No A









Partially A






EDO05115 A What specific information were you looking for?

Text area, no char limit S N
Specific Info Seeking

EDO05116
How could we improve MedlinePlus?

Text area, no char limit S N
Improvements














Sheet 3: Custom Qsts (8-13-10)

Model Instance Name: MedlinePlus After 5-12-2004

red & strike-through: DELETE






MedlinePlus

underlined & italicized: RE-ORDER





MID: p18ExFQhQFBBJk91MVxBFQ==

pink: ADDITION





Date: 3/1/2008 blue + -->: REWORDING















MedlinePlus CUSTOM QUESTION LIST


QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. CQ Label

C235
How frequently do you visit this site? First time
Drop-down menu Single Y
Frequency of visit




More than once a day










Daily










About once a week










About once a month










Every 6 months or less







C3676
Why are you visiting the MedlinePlus site today? (Select all that apply) For a project or presentation
Radio button, one-up vertical S Y
Reason for Visit




Obtain the opinion of a health care provider










Find info on alternative treatments, herbals, or vitamins










Find info on clinical trials










Keep up with breaking health news










Search for health care products or services










Find general health and wellness info










Find health self-help groups










Find info on a specific disease, condition, diagnosis, or treatment










Find info on medicines or prescription drugs










Search for health care provider (physician/dentist/hospital/etc.)










Other







EDO05099
What is your primary reason you are visiting the MedlinePlus site today? Find info on alternative treatments, herbals, or vitamins
Radio button, one-up vertical S Y Randomize Reason for Visit




To look for drugs and supplements










Keep up with breaking health news



Skip Logic Group





Search for health care products or services










Find general health and wellness info










Find info on a specific disease, condition, diagnosis, or treatment










Find info on medicines or prescription drugs










Search for health care provider (physician/dentist/hospital/etc.)










Other ,please specify A


Anchor Answer Choice


EDO05100 A Other Reason for visit:

Text area, no char limit S N Skip Logic Group Other reason for visit

EDO05101
What area of the site did you look for your information? (select all that apply) Videos and Cool Tools
Checkbox, one-up vertical M Y Randomize





Drugs and Supplements



Skip Logic Group





Health Topics










Medical Dictionary










Medical Encyclopedia










Health News










Other, please specify: A


Anchor Answer Choice


EDO05102 A Other area of site to look for information:

Text area, no char limit S N Skip Logic Group Other areas of the site

C3675
What best describes your role in visiting MedlinePlus during this session? Educator
Radio button, one-up vertical S Y Randomize Role




Patient with a specific disease or condition



Skip Logic Group





Secondary Student (grades 7-12)










Family or friend of patient










Researcher/Scientist










General health consumer










Health Care Provider (e.g., Physician, Dentist, Nurse) A









Health Care Administrator










Librarian or Information Professional










College/Graduate Student










News Reporter/ Media Person










National Library of Medicine Staff










Medical Transcriptionist










Medical Interpreter










Other



Anchor Answer Choice


EDO05103 A What type of health care provider? Physician, primary care
Radio button, one-up vertical S Y Skip Logic Group Health Care Provider Type




Physician, specialist (e.g., cardiologist, neurologist)










Dentist










Physician Assistant (dietician, physical therapist, dental hygienist)










Psychologist










Social Worker










Other ,please specify B






EDO05104 B Other Health Care Provider

Text area, no char limit S N Skip Logic Group Other Health Care Provider

C4206
How did you learn of the MedlinePlus web site? Web search engine (Yahoo!, Google, AOL, etc.)
Checkbox, one-up vertical M Y
How Learn About Site




Link from another Web site










Social networking link (Facebook, Twitter)










Link from NIH Web site










Library










Newspaper or magazine article










Health organization or association (hospital, clinic, AMA, etc.)










Physician, nurse, pharmacist, or other health provider










Family member or friend










TV/radio










School










Don't know







C3674
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y
Result of Visit




Discussed the results with a doctor










Improved understanding of a disease, condition, diagnosis, or treatment










Altered exercise or eating habits










Made a decision about treatment options










Made a doctor's appointment for self or another










Discussed a disease, condition, diagnosis, or treatment with family member of friend










Switched from one medicine or prescription drug to another










Conducted further research on a disease, condition, diagnosis, or treatment










Used information for a project or presentation










Gave information to someone else










Other










Nothing specific happened







C4254
What is your preferred reading language on the Web? English
Radio button, one-up vertical S Y
Preferred web reading language




Arabic










Chinese










French










German










Italian










Japanese










Korean










Polish










Portuguese










Spanish










Other







C4253
Which of the following best describes the highest level of education you have completed? Current middle or high school student
Radio button, one-up vertical S N
Education




Did not complete high school










High school graduate










Some college/vocational school










College graduate










Some postgraduate school










Graduate/professional degree







C3371
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity




Non-Hispanic







C3370
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical M N
Race




Asian or Pacific Islander










African American or Black










White










Other







C2304
What is your gender? Female
Radio button, one-up vertical S N
Gender




Male







CAAG00037
Please select the category that includes your age. 24 and under
Radio button, one-up vertical s N
Age




25 - 34










35 - 44










45 - 54










55 - 59










60 - 64










65 - 69










70 - 74










75 - 84










85 - 94










95 or over







C4255
In country were you born?

Drop down, select one S N
Residence

C4256
From which country are you currently accessing this website?

Drop down, select one S N
Country

C67
In what state do you currently reside?

Drop down, select one S N
State

EDO05105
In the last three months, have you done any of the following: [Please select all that apply]: Watch videos on a Web site
Checkbox, one-up vertical M Y Skip Logic Group Social Media last 3 months




Receive/send text messages using my mobile phone / device










Sign up for email updates from a website










Participate in Facebook










Participate in Twitter










Use personalized web pages (such as iGoogle or My Yahoo!)










Listen to podcasts or audio on a Web site










Browse Web sites using my mobile phone / device










Bookmark or tag websites (using social bookmarking sites as Digg or Del.icio.us)










Other, please specify A






EDO05106 A Other social media participation

Text area, no char limit S N Skip Logic Group Other Social Media

EDO05107
Which of the following items do you use from MedlinePlus? [Please select all that apply]: Email updates from MedlinePlus
Checkbox, one-up vertical M Y Skip Logic Group MedinePlus Participation




Share (Bookmark and share via Facebook, Digg, email, etc.)










Videos










Podcasts










RSS feeds










MedlinePlus4You twitter feed










Search cloud widget










Mobile MedlinePlus (http://m.medlineplus.gov)










Other, please specify A


Skip Logic Group


EDO05108 A Other social media participation on MedlinePlus

Text area, no char limit S N Skip Logic Group Other MedlinePlus Participation

EDO05109
Did you use the search box to find something on this Web site during your visit today? Yes A,B,C Radio button, one-up vertical S Y Skip Logic Group Used Search




No










Unsure







EDO05110 A Please describe your experience with Search I had no problems
Drop down, select one S Y Skip Logic Group Search Experience




Returned too many results










Returned not enough (or zero) results










Results were not relevant to my search










Other, please specify A1






EDO05111 A1 Other search experience

Text area, no char limit S N Skip Logic Group Other Search Experience

EDO05112 B Did the top results answer your question? Yes
Drop down, select one S Y Skip Logic Group Top Results




No










Unsure







EDO05113 C Did you use the “Refine by” links to the left of the search results to narrow your results? Yes
Drop down, select one S Y Randomize Refine by Links




No










Unsure







EDO05114
Did you find what you were looking for? Yes
Radio button, one-up vertical S Y
Found Info




No A









Partially A






EDO05115 A What specific information were you looking for?

Text area, no char limit S N
Specific Info Seeking

EDO05116
How could we improve MedlinePlus?

Text area, no char limit S N
Improvements














Sheet 4: Current Custom Qsts_8-10-10

Model Instance Name: MedlinePlus After 5-12-2004

red & strike-through: DELETE









MedlinePlus

underlined & italicized: RE-ORDER








MID: p18ExFQhQFBBJk91MVxBFQ==

pink: ADDITION








Date: 3/1/2008 blue + -->: REWORDING





















MedlinePlus CUSTOM QUESTION LIST





QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. CQ Label




C235
How frequently do you visit this site? First time
Drop-down menu Single Y
Frequency of visit







More than once a day













Daily













About once a week













About once a month













Every 6 months or less










C3676
Why are you visiting the MedlinePlus site today? (Select all that apply) For a project or presentation
Radio button, one-up vertical S Y
Reason for Visit







Obtain the opinion of a health care provider













Find info on alternative treatments, herbals, or vitamins













Find info on clinical trials













Keep up with breaking health news













Search for health care products or services













Find general health and wellness info













Find health self-help groups













Find info on a specific disease, condition, diagnosis, or treatment













Find info on medicines or prescription drugs













Search for health care provider (physician/dentist/hospital/etc.)













Other










C3675
What best describes your role in visiting MedlinePlus during this session? Educator




Role







Patient with a specific disease or condition













Secondary Student (grades 7-12)













Family or friend of patient













Researcher/Scientist













General health consumer













Health Care Provider (e.g., Physician, Dentist, Nurse)













Health Care Administrator













Librarian or Information Professional













College/Graduate Student













News Reporter/ Media Person













National Library of Medicine Staff













Other













Medical Transcriptionist













Medical Interpreter










C4206
How did you learn of the MedlinePlus web site? Web search engine (Yahoo!, Google, AOL, etc.)
Checkbox, one-up vertical M Y
How Learn About Site







Link from another Web site













Link from NIH Web site













Library













Newspaper or magazine article













Health organization or association (hospital, clinic, AMA, etc.)













Physician, nurse, pharmacist, or other health provider













Family member or friend













TV/radio













School













Don't know










C3674
What best describes the result of your visit? Sought further information from a library
Radio button, one-up vertical S Y
Result of Visit







Discussed the results with a doctor













Improved understanding of a disease, condition, diagnosis, or treatment













Altered exercise or eating habits













Made a decision about treatment options













Made a doctor's appointment for self or another













Discussed a disease, condition, diagnosis, or treatment with family member of friend













Switched from one medicine or prescription drug to another













Conducted further research on a disease, condition, diagnosis, or treatment













Used information for a project or presentation













Gave information to someone else













Other













Nothing specific happened










C4254
What is your preferred reading language on the Web? English
Radio button, one-up vertical S Y
Preferred web reading language







Arabic













Chinese













French













German













Italian













Japanese













Korean













Polish













Portuguese













Spanish













Other










C4253
Which of the following best describes the highest level of education you have completed? Current middle or high school student
Radio button, one-up vertical S N
Education







Did not complete high school













High school graduate













Some college/vocational school













College graduate













Some postgraduate school













Graduate/professional degree










C3371
How do you describe your ethnicity? Hispanic
Radio button, one-up vertical S N
Ethnicity







Non-Hispanic










C3370
How do you describe your race? American Indian or Alaska Native
Radio button, one-up vertical M N
Race







Asian or Pacific Islander













African American or Black













White













Other










C2304
What is your gender? Female
Radio button, one-up vertical S N
Gender







Male










CAAG00037
Please select the category that includes your age. 24 and under
Radio button, one-up vertical s N
Age







25 - 34













35 - 44













45 - 54













55 - 59













60 - 64













65 - 69













70 - 74













75 - 84













85 - 94













95 or over










C4255
In country were you born?

Drop down, select one S N
Residence




C4256
From which country are you currently accessing this website?

Drop down, select one S N
Country




C67
In what state do you currently reside?

Drop down, select one S N
State



















File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy